What a fantastic hotel had a great stay for 3 nights ,room fantastic.staff great could not be more helpful. Close to everything all walking distance. Bar and restaurant excellent,could not fault this hotel at all and highly recommend.
I made reservations for our family for November 2020, which consisted of 3 rooms. The money was not suppose to come out of our account until September, but for some reason and no one can explain it, but the money was taken out on July 11, 2020. I contacted the hotel on July 14, 2020 and received an email on July 20, 2020 stating that the funds were being credited. As of today, August 5, 2020, the money has not been credited into my account. I've contacted the hotel and guest relations many times, and said that someone was checking on it and would give me a call back. I could have walked to New Orleans to pick up a check faster than it has been to receive my credit. I will never make a reservation with them again.
Comfortable and on par with most of my Omni stays all Ross the country. Fresh lemon water on the lobby and a convenient lobby bar are always a good start. Our room has awesome linens, an amazing mattress, and a roomy bath. Our windows were flooded with natural light. The view from our window was a bit uninspiring, as it is only if the parking lot by the river outlet mall and convention center,but we could see the top decks of the cruise ships as the cake into port. The hotel is close enough to walk to Canal Street, the French Quarter, as well as most restaurants and places of interest in the Warehouse district. Everything you may need is nearby: Rouse’s grocery store is a quick 8 minute walk up the street and multiple restaurant are just outside the doors along Fulton St. Only a 5 minute cab ride to the Cruise port (or a brisk 10 minute walk if you like walking with luggage). The staff is fantastic! I accidentally left a drawer full of clothing in the dresser, as I checked out to board my cruise ship. Once on the ship, when I realized what happened (about an hour after leaving the hotel), I called and let them know. Tracy at the front desk alerted the housekeeping staff, and assured me they would hold my items for when I returned the following week. Sure enough, when I returned the following week, they had held everything for me. I was previously accustomed to great service at the former Omni Royal Crescent, at Camp and Gravier Streets, which closed and is no longer an Omni. I’m very pleased that this newer location is everything so I expected in the great Omni tradition. One quick note regarding the sprawling layout of the hotel: if anyone has mobility issues (I was waking with a knee brace during this stay), be sure to request a room that is in a floor that is one level. We stayed on level 3, which required going up 6 steps and then down another 4 steps to get from the elevator to our particular room. It was worth it,since our room faced East and had great morning sun, but the steps were a bit of an unwelcome surprise! It wasn’t a major issue, but I am sure the hotel would accommodate any concerns if raised to them. …
I did not make it to the Omni Riverfront due to the COVID-19 outbreak, and normally I would have been unable to cancel, but they made an exception. I will use them when I can rebook the trip. This is a time of high anxiety for everybody, and I so appreciated the ease with which they worked with me for my satisfaction.
Great staff at check in, great bell men, and great room service at the Omni Riverfront in New Orleans. The reason for the low rating of "3" is pretty simple. The Omni has to have the worst "sign in" to get to their free WIFI access. The "sign in" process is time consuming and a waste of ten minutes. Worst "sign in" in the United States. My husband and I finally gave incorrect information as teh password requirements were more difficult than our local Bank. Noce rooms and an interesting floor planthat requires a lot of time between elevator and your room.