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Holiday Inn Express New Orleans Downtown

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334 Okeefe Ave, New Orleans, LA 70112-1809
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (103)
Room & Suite (53)
Dining (24)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express New Orleans Downtown
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#128 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Holiday Inn Express® New Orleans Downtown is located in the central business district of downtown New Orleans, which borders the city's iconic French Quarter. Situated just steps from some of the city's best restaurants, shopping, live music and attractions including the Mercedes Benz Superdome, Smoothie King Center, and WWII Museum. The area is also home to Shell Oil Company and Entergy Corporation. Guestrooms offer the new Holiday Inn Express Smart Travel Design along with complimentary full breakfast buffet each morning.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Baggage storage
Convenience store
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Telephone
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
432Reviews22Q+A64Room tips
Traveler rating
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Popular mentions
R1964 wrote a review Dec 2020
Hot Springs, Arkansas5 contributions
We stay at IHC properties every year when we come to New Orleans and this was the worst. Just walking in the room didn't feel clean. I immediately Clorox everything to feel somewhat better. Due to Covid room cleaning was once every 5 nights. And there in lies the problem. On my 2nd night I opened the cabinet where the fridge and watched a roach scurry away. We were given a bag breakfast and after seeing the roach I made sure the trash went out. The trash can by the elevator was full which is because everyone was dumping the room trash there. I noticed that the full length mirror (which for some reason is on the far side by the window) wasn't clean either. But the roach invitation came from the floor at the headboard. Due to the design of the bed if there's anything that falls off the bed by the headboard it falls into a area that hasn't been cleaned in a while. I lost my flashlight that I keep under my pillow when traveling (didn't sleep by the nightstand) and discovered it along with food wrappers underneath the headboard on the floor. Thanks On a positive note the front desk staff were friendly and would always greet us upon arrival or when leaving the hotel. I'm going to stay at another IHG property on future visits. The location is great as we walk from there to the Superdome or to the French Quarter (15 minutes) very easily
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from IHG Service, Owner at Holiday Inn Express New Orleans Downtown
Responded 2 weeks ago
Hi R1964, I'm glad you chose our hotel for your visit to New Orleans. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the cleanliness of the room, fridge, trash can, mirror, and headboard. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. On the bright side, I'm glad you found our staff friendly and location convenient. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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Chelzi G wrote a review Dec 2020
7 contributions
Nobody went in to give us fresh towels or even toilet paper. We asked for lotion on our way out one day and the lady looked at us like we were crazy. We called to see if they can bring us up some toilet paper the said yeah you can come down and get some. Like what in the world.
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Date of stay: December 2020Trip type: Traveled with friends
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Response from IHG Service, Owner at Holiday Inn Express New Orleans Downtown
Responded 2 weeks ago
Hello chelzig2020, Thanks for the stay and feedback. I am sorry to hear about the lack of bathroom necessities and the level of service you received. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Katie P wrote a review Nov 2020
Sacramento, California17 contributions
So the staff was very friendly and accommodating. They made bagged to-go breakfasts due to COVID. The bags generally included a granola bar, an orange, a muffin, and the option of juice/milk, yogurt, and/or cereal. The beds are super firm. The showers have good water pressure, but rain showerheads. I know that some people like them, but they are not my preference. Our room had a shower only. The bathroom door was a sliding barn door style so you can hear everything. They have a microwave and a refrigerator. They are close to a really good Italian Pizza place called Italian Pie. (The portions here are generally big). There is a cool mural of Louis Armstrong visible from the street. It is far enough away from the french quarter to be pretty quiet. The views are urban. I would stay here again if given the option.
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Date of stay: October 2020
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AmesFL wrote a review Jul 2020
St. Augustine, Florida352 contributions143 helpful votes
We wound up leaving NOLA early but it was no fault of the inn. COVID has closed up the city tight and 90% of the French Qtr. is closed and boarded up. Our room was clean and fresh and had everything we needed. Vanessa greeted us warmly and made sure we had everything we needed. The location is ideal and the room was quiet even on the ground floor. Wish the pool had been open but understand why it was closed. Loved the Keurig in the room. Nice stay.
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express New Orleans Downtown
Responded Aug 7, 2020
Hello AmesFL, Thanks for staying with us and for leaving a review. I am very happy that you found our rooms clean and our staff commendable. It is just sad that you had to leave earlier than expected. Again, thanks for the stay. When this pandemic is over we really hope to see you again. Best Regards, John O Case Manager IHGService
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Diamondnb wrote a review Apr 2020
Houston, Texas7 contributions13 helpful votes
Do not trust them with your credit card information. My credit card was fraudulently used by Hotel staff. When the facts came out, Venessa became argumentative and refused to credit bogus charges. Since then I have read other reviews from other guests to discover that I'm not alone. I am forced to deal with my bank directly.
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Date of stay: March 2020
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Response from IHGService, Guest Relations Manager at Holiday Inn Express New Orleans Downtown
Responded Apr 23, 2020
Hello Neal B, We appreciated your stay. Here at the hotel, we provide a quiet and peaceful place to get a good night's rest and continue on your journey. I have read your comments and I'm sorry for the trouble you had with the fraudulent charges. I understand your anger with what has happened. I sent you a private message so we can discuss this incident further. I also forward your comments to our general manager and he will be updated after our discussion. I will also like to invite you to come and stay with us on your next trip. Best Regards, Oscar C. Case Manager IHG Service
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Previous
PRICE RANGE
$100 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
o keefe plaza hotel, hotel o keefe plaza
FORMERLY KNOWN AS
O'Keefe Plaza Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
129
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Frequently Asked Questions about Holiday Inn Express New Orleans Downtown
Which popular attractions are close to Holiday Inn Express New Orleans Downtown?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.09 miles), Immaculate Conception Church (0.2 miles), and Mercedes-Benz Superdome (0.3 miles).
What are some of the property amenities at Holiday Inn Express New Orleans Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express New Orleans Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express New Orleans Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express New Orleans Downtown?
Yes, paid private parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express New Orleans Downtown?
Conveniently located restaurants include Commerce Restaurant, Rouses, and Maypop Restaurant.
Are there opportunities to exercise at Holiday Inn Express New Orleans Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is Holiday Inn Express New Orleans Downtown located near the city center?
Yes, it is 0.3 miles away from the center of New Orleans.
Are any cleaning services offered at Holiday Inn Express New Orleans Downtown?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Holiday Inn Express New Orleans Downtown?
Many travelers enjoy visiting Our Sacred Stories (0.5 miles), Hermann-Grima House (0.5 miles), and Longue Vue House and Gardens (3.4 miles).
Is Holiday Inn Express New Orleans Downtown accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.