We stay at IHC properties every year when we come to New Orleans and this was the worst. Just walking in the room didn't feel clean. I immediately Clorox everything to feel somewhat better. Due to Covid room cleaning was once every 5 nights. And there in lies the problem. On my 2nd night I opened the cabinet where the fridge and watched a roach scurry away. We were given a bag breakfast and after seeing the roach I made sure the trash went out. The trash can by the elevator was full which is because everyone was dumping the room trash there. I noticed that the full length mirror (which for some reason is on the far side by the window) wasn't clean either. But the roach invitation came from the floor at the headboard. Due to the design of the bed if there's anything that falls off the bed by the headboard it falls into a area that hasn't been cleaned in a while. I lost my flashlight that I keep under my pillow when traveling (didn't sleep by the nightstand) and discovered it along with food wrappers underneath the headboard on the floor. Thanks On a positive note the front desk staff were friendly and would always greet us upon arrival or when leaving the hotel. I'm going to stay at another IHG property on future visits. The location is great as we walk from there to the Superdome or to the French Quarter (15 minutes) very easily …
Nobody went in to give us fresh towels or even toilet paper. We asked for lotion on our way out one day and the lady looked at us like we were crazy. We called to see if they can bring us up some toilet paper the said yeah you can come down and get some. Like what in the world.
So the staff was very friendly and accommodating. They made bagged to-go breakfasts due to COVID. The bags generally included a granola bar, an orange, a muffin, and the option of juice/milk, yogurt, and/or cereal. The beds are super firm. The showers have good water pressure, but rain showerheads. I know that some people like them, but they are not my preference. Our room had a shower only. The bathroom door was a sliding barn door style so you can hear everything. They have a microwave and a refrigerator. They are close to a really good Italian Pizza place called Italian Pie. (The portions here are generally big). There is a cool mural of Louis Armstrong visible from the street. It is far enough away from the french quarter to be pretty quiet. The views are urban. I would stay here again if given the option.…
We wound up leaving NOLA early but it was no fault of the inn. COVID has closed up the city tight and 90% of the French Qtr. is closed and boarded up. Our room was clean and fresh and had everything we needed. Vanessa greeted us warmly and made sure we had everything we needed. The location is ideal and the room was quiet even on the ground floor. Wish the pool had been open but understand why it was closed. Loved the Keurig in the room. Nice stay.
Do not trust them with your credit card information. My credit card was fraudulently used by Hotel staff. When the facts came out, Venessa became argumentative and refused to credit bogus charges. Since then I have read other reviews from other guests to discover that I'm not alone. I am forced to deal with my bank directly.
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