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voco St. James Hotel, an IHG Hotel

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330 Magazine St, New Orleans, LA 70130-2425
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$170
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Free cancellation until 05/17/22
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$161
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Free cancellation until 05/17/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (412)
Room & Suite (217)
Dining (31)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 10/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from voco St. James Hotel, an IHG Hotel
Updated 10/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 182 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 84 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Outdoor pool
Patio
Business Center with Internet Access
Meeting rooms
Baggage storage
Concierge
Paid private parking nearby
Wifi
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English
1768Reviews32Q+A100Room tips
Traveler rating
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  • 180
  • 84
  • 82
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Popular mentions
Traveler47474763782 wrote a review Jan 11
1 contribution
The hotel was in a nice location and it was a quaint building, but I was put in the building connected to the main one and it seemed older and less kept up. My room was extremely small, which is to be expected, but it's apparent housekeeping is lacking a bit lately. I found lots of hair in the bathroom, floors didn't appear they were swept much and there was a long dark hair between the comforter and sheet. Just no attention to detail with cleaning. I'm so glad I brought slippers. It was really cheap though, so shouldn't expect too much more.
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Date of stay: January 2022Trip type: Traveled on business
Room Tip: Bring slippers for the floors
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l01wap0ick wrote a review Nov 2021
Albuquerque, New Mexico1 contribution
Highly overpriced and much in need of renovation! Pool closed, room dirty. Staff mediocre. The photos online are a misrepresentation to say the least! I am glad I chose to book many different hotels for this trip instead of only booking here. Highly disappointed with this hotel.
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Review collected in partnership with this hotel
Date of stay: November 2021
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Response from Vickie Powell, General Manager at voco St. James Hotel, an IHG Hotel
Responded Nov 9, 2021
l01wap0ick, While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not the norm for us. I assure you that we are working very hard to prevent all of these issues from the lack of housekeeping and maintenance services from happening in the future. We are also conducting a total refresh of the hotel from guest rooms, hallways, pool and courtyard areas, since we have just now after almost a year experiencing higher occupancy. Again, our sincerest apology for your experience. We hope you will reconsider and allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back.
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rlgwi2s4nv wrote a review Nov 2021
Washington, Illinois1 contribution
The staff here is super friendly and helpful. The room was beautiful and clean. The only thing we were disappointed about is there was no coffee available in the lobby in the morning due to a renovation.
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Review collected in partnership with this hotel
Date of stay: November 2021
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Response from Vickie Powell, General Manager at voco St. James Hotel, an IHG Hotel
Responded Nov 10, 2021
rlgwi2s4nv, Thank you for your feedback, we really appreciate it. We love that you enjoyed your room and our super friendly staff. We apologize for the lack of coffee in the lobby, our kitchen is under construction at present. Once the kitchen area is back up and running, we will resume coffee in the lobby until the Cafe' / Bar opens in December. We hope to see you again soon.
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travelerV2017RZ wrote a review Nov 2021
Largo, Florida1 contribution
To sum it up, loud at night, ceiling fan never clean, mushrooms growing on walls,apron arrival we had 1/4 water on bathroom floor, and no restaurant on site as stated on web site, window sills rotted and falling off,water marks running down room wall, half the lights work, and room not cleaned well. Left three days eairly
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Review collected in partnership with this hotel
Date of stay: October 2021
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Kcerf wrote a review Oct 2021
2 contributions
Let me first say yes, COVID and IDA have had a terrible effect on NOLA. But, that shouldn’t prevent the hotel from providing guests with the experiences they’ve advertised. First, the staff is genuinely kind and friendly. That’s the only nice thing the St James has going for it. The very overpriced room had no hairdryer, no coffee maker (so why the coffee packets??), the absolute worst sheets and only 3 small pillows for a King bed. The bathroom doorknob was falling off. The outdoor spaces were a mess, will attribute that to -still to be repaired - IDA damage. Stayed only one night of two and will not return to this overpriced, misrepresented “boutique hotel”.
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Date of stay: October 2021
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Room Tip: Choose a different hotel
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Response from Vickie Powell, General Manager at voco St. James Hotel, an IHG Hotel
Responded Oct 25, 2021
Cerfn, While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and has been addressed with each department manager and their staff. I assure you that we are working very hard to prevent all of these issues from the lack of housekeeping and maintenance services from happening in the future. Yes, COVID and Hurricane Ida has caused a set back, but please know that we are working hard to repair, replace and upgrade the hotel. Again, our sincerest apology for your experience. We hope you will reconsider and allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back.
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PRICE RANGE
$102 - $318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st james new orleans
FORMERLY KNOWN AS
St. James Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
84
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Frequently Asked Questions about voco St. James Hotel, an IHG Hotel
Which popular attractions are close to voco St. James Hotel, an IHG Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), Escape My Room (0.2 miles), and The Sazerac House (0.1 miles).
What are some of the property amenities at voco St. James Hotel, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a business center, and meeting rooms.
Which room amenities are available at voco St. James Hotel, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at voco St. James Hotel, an IHG Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to voco St. James Hotel, an IHG Hotel?
Conveniently located restaurants include St. James Cheese Company, Criollo Restaurant, and Restaurant August.
Are there opportunities to exercise at voco St. James Hotel, an IHG Hotel?
Yes, guests have access to an outdoor pool during their stay.
Is voco St. James Hotel, an IHG Hotel located near the city center?
Yes, it is 0.5 miles away from the center of New Orleans.
Does voco St. James Hotel, an IHG Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to voco St. James Hotel, an IHG Hotel?
Many travelers enjoy visiting Our Sacred Stories (0.6 miles), Hermann-Grima House (0.5 miles), and Longue Vue House and Gardens (3.8 miles).
Is voco St. James Hotel, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.