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St Charles Coach House

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2001 St. Charles Ave, New Orleans, LA 70130-5318
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (36)
360
Panoramas (1)
Room & Suite (40)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St Charles Coach House
Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#94 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The city is meant to be explored and discovered, and Coach House gives guests easy access to uncover historical nooks and crannies and secret locals-only destinations. Located at our coveted location in the New Orleans Garden District, our true boutique hotel is just streetcar stops away from the lively atmosphere of renowned restaurants, local shops, and historic homes that surround the World-Famous St. Charles Streetcar Line. The St. Charles Coach House offers a quiet sanctuary away from the noise of the city, but close enough to immerse yourself in the culture and adventurous spirit of New Orleans. Enjoy a craft cocktail while relaxing in our outdoor lounge area and take in the senses of our surroundings. Head upstairs and relax in one of our newly remodeled guests rooms that unite modern amenities with whispers of our historic past. Steeped in both culture and character, the history of our St. Charles Coach House dates back to 1921 where it’s transitioned from plantation to automobile dealership to the property we’re proud to have today. Whether traveling on business or for some much needed R&R, we encourage you to explore like a local, stay like a guest.. Our “tour guides,” or desk agents, are ready to create bespoke experiences for you. From the most historic places in New Orleans to the most contemporary, let us show you how the locals do it and help you explore easy!
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Full view
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Patio
Kids stay free
Children's television networks
Business Center with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Happy hour
Outdoor dining area
Vending machine
Highchairs available
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
286Reviews13Q+A52Room tips
Traveler rating
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Popular mentions
SeeDworld2 wrote a review Aug 2020
Memphis, Tennessee75 contributions17 helpful votes
My husband and I was in NOLA just for the weekend Friday-Saturday last minute time to get away for some R&R. We arrived at this hotel on Saturday around 3pm only for one night and upon entering the lobby/ receptionist area the young lady was on the phone (loudly) with another customer so I waited patiently till she got off the phone to be checked in. Never did she look up to say I will be with you shortly. By the time she got me checked in it must have been a shift change or people getting off as she was having conversation with housekeeping people that came through the lobby. Upon arriving to our room it was nice, cool and clean. We left for the evening to go have dinner and the gentleman at the desk was very pleasant in giving information about the streetcar. He took the time to give us his time and attention. When we arrive back to our room later that night to close the curtains we notice one was hanging away from the hooks and left a huge opening at the top. No time to do a room change as we were tired and exhausted. STRANGE thing!!!! We was awaking at 7:30 or 7:40am by someone trying to enter our room! 😢😢😢If it had not been for the little square security latch on the door (use it people) they probably would have been meet by our other room mates Sweet Sadie 380 or Mr. Nasty Nine 9mm. Who or whomever it was had a keycard to enter!!! After they entered their key card it took the lock off the door. (Manger should review the security camera’s footage or the keycard of their employers of the second floor for Sunday 8/16 between the hours of 7:30 & 7:40. I don’t recall asking for a wake up call and if I am not mistaken the checkout our time was 11am. Maybe it was the housekeeper who was waiting in the lobby stretch out on the sofa having A loud conversation with the receptionist and did not have anything else to do but appear relaxed in the lobby and listen to the customers conversation with the receptionist. This is a very nice hotel and I have stayed here before but I WILL NOT be coming back. One is SAFETY and the other is POOR customer service by the receptionist.
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Date of stay: August 2020Trip type: Traveled as a couple
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1happyhousewife wrote a review Aug 2020
United States2 contributions2 helpful votes
Let's start with the positive. I booked a room at this hotel because it was very close to the Breast Cancer Surgery Center which is only two blocks away. My 18 year old daughter was scheduled to have a surgery that was approximately 9 hours long. I wanted to have a hotel close by so that once released from the hospital we could easily get to the hotel to make her comfortable during her recovery. The hotel manager notified me and told me that they would provide us with a larger room at no extra cost. I was so grateful. I was also pleased to see that this hotel was hosting over thirty of our few and proud, (the Marines), while we were staying. However, once my daughter was released from the hospital and our cab was bringing her, all our items, and myself back to the hotel, I noticed a group of women, along with the front desk clerk, laughing and speaking very loudly and repeatedly saying things about Trump. I had no time for politics as I needed to get to the cart so that I could use that for our items and focus on my daughter. I walked through the group, as they were standing in front of the front door entrance, and into the hotel lobby. This seemed to be an invite for all to come in and more loud talking, laughing, comments about Trump and now, even about me. No, I wasn't wearing a MAGA hat. I went to the back where my daughter was waiting for me and still managed to have people that I am fairly certain weren't staying at the hotel follow to stand at the now back door making continued political comments. After I helped my daughter from the cab, she and I approached the elevator and got in and hit the button. No one followed us from there and I don't know what proceeded after. I'm truly thankful for the kindness extended me and from all appearances, they bent over backwards to cater to the Marines, but employees allowing protestors of any side into a hotel lobby is not appropriate. I was dealing with my own personal issues and I certainly didn't need this.
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Date of stay: August 2020
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Response from Geoffrey Taylor, Owner at St Charles Coach House
Responded Aug 12, 2020
Hello, I am so glad you enjoyed your interactions with our staff and your time with us until this incident. I want to apologized if my team was in any way allowing you to be upset while you were in our lobby. Unfortunately we do not have control over the opinions of our guests whatever they may be. I have re-coached my staff to disengage with any political conversations. Our goal here is to make everyone feel welcome and at home at our property. I do hope you will consider staying with us again. Sincerely, Geoffrey D Taylor Area General Manager ACI hotels
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mikecarp89 wrote a review Jul 2020
1 contribution
We came down for the 4th of July weekend and had a great time at St. Charles. Leonce at the front desk was super helpful and the rooms were spacious with super comfy beds! We would definitely come back.
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from StCharlesCoachHouse, General Manager at St Charles Coach House
Responded Jul 6, 2020
Thank you so much for your review! I am so pleased you enjoyed your time with us. Leonce is a true asset and I will make sure and pass on your kind words. Sincerely, Geoffrey D Taylor Area General Manager
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crowsPerth wrote a review Mar 2020
perth73 contributions26 helpful votes
Walked in to reception and cleaning lady(with hat) sitting on bench saw this nearly every day not a good look Another cleaning lady so grumpy when i asked what time do you want to clean room as ill go downstairs ive got so many rooms to clean mind you always left a tip for her window in room i really had trouble seeing out of as was very dirty on outside sheets on bed never changed over the 5 days Breakfast there was always 1 or 2 items missing but it was free Best thing about this hotel was the big fella Leonce fun guy to talk and ask things you would stay at this hotel just to talk to him
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: overlooking tram line
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1 Helpful vote
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Response from StCharlesCoachHouse, Manager at St Charles Coach House
Responded Mar 5, 2020
Dear Valued Guest, I am so sorry for your experience. We are currently working to ensure a stay like yours will never happen again. Please accept my deepest apology and know that we do take your comments seriously. I am pleased to hear you enjoyed Leonce. He is an asset to our company. If you would like to contact me further regarding your time with us, I can be reached at geoffrey_taylor@acihotels.com. Sincerely, Geoffrey Taylor Area General Manager ACI Hotels
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Pepper wrote a review Jan 2020
Seattle, Washington1,538 contributions346 helpful votes
I found the staff extremely nice , friendly , helpful. The guy at the desk was a bit overburdened ( handling all the calls, checking people in at the same time, etc) but very chatty and nice. My room was extremely nice for the price. I think the rack rate at my stay was 114.00- you can't rent a doghouse for that in most tourist cities like New Orleans. They were modern and stylish-not much Big Easy charm- but quite large. I forgot to say my usual-don't put me next to the elevator - and they did! But it wasn't too bad no raucous parties - but on the other hand, its just the beginning of the weekend. Coffee in the morning, easy place to pull in if you are driving in- good location in the garden district- decent restaurant. Nice free continental type breakfast delivered to your door. You could pay a lot for that in another not as nice hotel/.
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Don't take it near the elevator- sizable difference in noise- I had 8
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Response from StCharlesCoachHouse, Front Office Manager at St Charles Coach House
Responded Feb 6, 2020
Thank you so much for your review! I am so pleased you enjoyed your time with us.
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Previous
PRICE RANGE
$98 - $357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clarion new orleans, new orleans clarion
FORMERLY KNOWN AS
Clarion Grand Boutique Hotel
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
44
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Frequently Asked Questions about St Charles Coach House
Which popular attractions are close to St Charles Coach House?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.04 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at St Charles Coach House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at St Charles Coach House?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at St Charles Coach House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St Charles Coach House?
Yes, free public parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to St Charles Coach House?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Lula Restaurant Distillery.
Is St Charles Coach House located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at St Charles Coach House?
Yes, dry cleaning and laundry service are offered to guests.
Does St Charles Coach House offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at St Charles Coach House?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to St Charles Coach House?
Many travelers enjoy visiting Our Sacred Stories (1.7 miles), Hermann-Grima House (1.7 miles), and Longue Vue House and Gardens (3.9 miles).