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Royal Sonesta New Orleans

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300 Bourbon Street, New Orleans, LA 70130-2213
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta New Orleans
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 181 hotels in New Orleans
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, a recipient of AAA Best of Housekeeping 2020 award and within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Poolside bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Spanish
5619Reviews174Q+A100Room tips
Traveler rating
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Popular mentions
Tiggs wrote a review Jan 13
1 contribution1 helpful vote
We stayed at the Royal Sonesta for 2 days and I was quoted a daily price on the phone. I had this price double-checked by calling the hotel front desk as well. The first room we were put in was very dirty, there was visible dirt under the sink (by visible I mean it hadn't been cleaned in a long time), there were stains all over the back of the bathroom door, and the molding was loaded with dirt. We requested a room change and we were promptly given a new room. This room was an improvement over the first room but still not something you'd expect for this hotel. It was still dirty, the blankets had stains on them, as did many of the towels. There were visible signs of dried vomit on the wall in the bathroom and it just didn't feel clean. The beds were not comfortable at all and very lumpy. When I checked out I was told my bill would be emailed to me. I didn't receive it until 4 days later after calling back again for the bill. When I received my bill it was much higher than I was told numerous times. They said it was due to the weekend rate change (Friday night stay). This should have been conveyed by the person on the phone and the front desk when we spoke to them as well as when we checked in. At checkout, you should either get the email before checking out or provide a run down when at the desk. I was told that I would not be given the price I was quoted and they said it was a training issue. This is a horrible way to handle a situation where the customer wasn't given the information. I am a personal travel agent and was scouting places for my clients, this will never be a place I recommend due to their lack of communication and cleanliness. Don't get me wrong the hotel itself is beautiful, but the rooms need a deep cleaning and booking staff trained.
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Date of stay: January 2022
Value
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from K P, Guest Services / Front Office at Royal Sonesta New Orleans
Responded 4 days ago
Dear Ladytiggz, We appreciate you booking directly with us and taking the time to share your first impressions of our property. We want all of our visitors to enjoy clean and comfortable accommodations in the heart of the French Quarter, and we were sorry to learn that we fell short of that goal during your recent stay. Our housekeeping team members pride themselves on their attention to detail and we regret that some of these details were overlooked. We’ll discuss your feedback as a team to ensure that procedures are put in place to prevent the issues you highlighted. We hope you’ll give us another chance to treat you to the true Royal Sonesta New Orleans experience. Sincerely, Royal Sonesta New Orleans
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manshacktx wrote a review Jun 2021
New Orleans, Louisiana107 contributions77 helpful votes
Hotel's Favorite
I love staying at the Royal Sonesta and have stayed there several times. Our family all met up there recently and had a total of four rooms. The staff were all so great in meeting our needs. The location is great even though I’m not into the Bourbon Street scene. (Ask for a room on the sixth or seventh floor if you want to avoid the Bourbon Street noise) All the great restaurants are in walking distance and the hotel’s Desire Oyster Bar offers a good diverse menu for any meal. The Jazz Playhouse provides live entertainment and the Le Booze’ bar is a good place to get a drink and watch the parade of characters walking by on Bourbon Street.
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Date of stay: June 2021Trip type: Traveled with family
1 Helpful vote
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Response from Randall Long, Guest Services / Front Office at Royal Sonesta New Orleans
Responded Jun 27, 2021
Thanks for the wonderful feedback and rating. We are so pleased you enjoyed your stay! Please come back soon.
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ange11ger wrote a review Jan 10
Edinburgh, United Kingdom71 contributions61 helpful votes
The location of the hotel was fantastic as I wanted to be based in the French quarter and close to Bourbon Street. Our arrival was handled efficiently, and we found our room to be spacious and clean. The bed was really comfortable and was overlooking the courtyard so we did not get disturbed by any of the noise from Bourbon street. The room was cleaned, even though I was under the impression there would be no cleaning due to covid, so this was a nice surprise. Disliked · Although the bathroom was clean, the shower could have done with a new curtain. I also asked for assistance to book a restaurant, but the concierge said they could not do this and I should call from my own phone; being from the UK, I was not willing to spend a fortune calling for a reservation.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Courtyard view is quieter
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Response from K P, Guest Services / Front Office at Royal Sonesta New Orleans
Responded 1 week ago
Dear Ange11ger, It was a pleasure to welcome you to the French Quarter, and we’re thrilled to see that you had an unforgettable time with us! We appreciate you making yourself at home with us at Royal Sonesta New Orleans, and we’re glad that you enjoyed an oasis in the heart of the action from our courtyard. Thanks for sharing the highlights of your stay and for letting us know how we could have done better. We’ll share your feedback with our concierge team, and we are confident we can earn your perfect ratings on your next trip to town. Hurry back! All the best, Royal Sonesta New Orleans
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Laura wrote a review Jan 8
4 contributions
We stayed in a room with a balcony on Bourbon Street and we slept very little because of the extreme loudness until 5 AM! We asked to change to a quieter room and they were very nice and moved us. It's a nicer, much quieter room and we're looking forward to a nice stay for the rest of our trip.
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Date of stay: January 2022Trip type: Traveled with family
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Response from K P, Guest Services / Front Office at Royal Sonesta New Orleans
Responded 1 week ago
Dear Rlwhitten, Thank you for being our guest! We’re sorry your stay got off on the wrong foot, and we appreciate your flexibility in moving to a room a bit further from the action. We’re sure you’ll enjoy all that New Orleans has to offer, and we’re happy to provide you with a quiet place to rest at the end of the day. All the best, Dear Royal Sonesta New Orleans
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Scott wrote a review Dec 2021
Little Rock, Arkansas3 contributions2 helpful votes
I checked into a "Two Bedroom Interior Balcony Suite." At check in I was told it was a king and two queens. I asked the agent to double check that, because the online description said 2 Kings ("The parlor includes two connecting bedrooms, each one featuring a king size bed with a pillow top mattress."). I was told the two queens was correct. This isn't a huge deal for our trip, although my wife and I are now either sleeping in separate beds or crowded for our stay. I also requested coffee service via room service this morning from Desire, but was told they were too busy for that. I reached out to Sonesta using the online form, but have received no response. Unfortunately this isn't the first time we have experienced all of these same issues here. We very much want it to be our Nola home, but they just fail to deliver on customer service. The location is great, but don't expect your room to match the description or any real service. We will be seeking alternatives on our next trip. Show quoted text
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from K P, Guest Services / Front Office at Royal Sonesta New Orleans
Responded 2 weeks ago
Dear Gumbeaux-Scott, We value guest feedback, especially from our loyal returning visitors, such as yourselves, and we’re sorry to learn that your most recent stay fell short of the high service standards you’ve come to expect from us. We’re doing our best to elevate the visitor experience amidst industry-wide staffing challenges, and we sincerely apologize for the shortfall you encountered during your stay. We are confident we can restore your trust in us on your next trip to the French Quarter, and we hope you’ll give us the opportunity to do just that. Sincerely, Royal Sonesta New Orleans
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PRICE RANGE
$134 - $464 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sonesta hotel new orleans, new orleans royal sonesta, new orleans sonesta hotel, sonesta new orleans, royal sonesta hotel
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
483
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Frequently Asked Questions about Royal Sonesta New Orleans
Which popular attractions are close to Royal Sonesta New Orleans?
Nearby attractions include New Orleans Secrets (0.2 miles), French Quarter (0.3 miles), and The Sazerac House (0.3 miles).
What are some of the property amenities at Royal Sonesta New Orleans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royal Sonesta New Orleans?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Royal Sonesta New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Royal Sonesta New Orleans?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Royal Sonesta New Orleans?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Oceana Grill.
Are there opportunities to exercise at Royal Sonesta New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
Is Royal Sonesta New Orleans located near the city center?
Yes, it is 0.7 miles away from the center of New Orleans.
Are any cleaning services offered at Royal Sonesta New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royal Sonesta New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royal Sonesta New Orleans offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.