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Royal Sonesta New Orleans

Traveler (1449)
360
Panoramas (44)
Videos (3)
Certificate of Excellence

About

#46 of 171 hotels in New Orleans
Location
Cleanliness
Service
Value
Certificate of Excellence
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Heated pool
Restaurant
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bridal suite
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Classic
Hotel links
Visit hotel website
Special Offer:Summer Fling from $159!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
272Restaurantswithin 0.3 miles
219Attractionswithin 0.3 miles
Neighborhood
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
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5,291Reviews
149Q+A
100Room tips
Traveler rating
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Popular mentions
Excellent accommodations, very clean, and great, helpful staff. The facility is beautiful and located in the heart of great restaurants, and entertainment. Slept like a baby. Would visit again with family and friends.
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Review collected in partnership with Sonesta
Hotel's Favorite
I've stayed here before and loved it so we decided to stay again. The hotel is beautiful, the rooms are clean and you can't beat the location. You walk out onto Bourbon Street, right where the party is at and if you want a change of pace, slip down a side street and head over to Royal St. for some fun antique and boutique shopping or walk over to the water and enjoy the scenery. The pool is a great amenity, on a hot day. We would go out late, sleep in, wake up and hang out at the pool and sweat out all the toxins in our body, hydrate and start drinking again. The burgers at the pool grill looked so good. We never tried them because we had lunch and dinner reservation plans already booked. Great fun! PJ's Coffee, located in the hotel is good. The restaurant Revolution is top notch. Overall our trip was wonderful! The only complaint that I would have is that 1 of our double beds was lumpy and lopsided. I didn't complain at the time, because I was already unpacked and didn't feel like moving to another room. Plus, we were only there 3 nights but it was still a very good hotel experience. Clean rooms and friendly, helpful staff. Tip: If you are planning on staying out late and don't mind the noise on a Friday or Saturday night, stay in a balcony, overlooking Bourbon Street. Bring ear plugs, it can get very loud but it's a lot of fun, people watching. If you can do without the noise, request a courtyard room or there are some that are extra quiet facing, some building. Enjoy.
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Review collected in partnership with Sonesta
Response from Hotel_Mgr_365, General Manager at Royal Sonesta New Orleans
Responded May 31, 2019
Dear Gr8teful, We were delighted to welcome you to Royal Sonesta New Orleans and to find your glowing review of your experience here in the French Quarter! As you’ve discovered, our location is ideal for exploring all that our dynamic city has to offer, and we are sure that our future guests will appreciate your helpful tips. From our Bourbon Street Balcony rooms to our accommodations overlooking our sunny pool and courtyard, we strive to offer something for everyone, and we look forward to hosting you again soon! Cheers, Alfred L. Groos General Manager
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The property needs repairs. The balcony doors are broken and water from rain seeped in. The carpet smelled musty and wet. The doors and windows need major repair. The noise level was horrible because of the broken balcony doors.
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Review collected in partnership with Sonesta
Response from Hotel_Mgr_365, General Manager at Royal Sonesta New Orleans
Responded 2 days ago
Dear Tenmaria, We want all of our visitors to enjoy comfort and relaxation during their time with us, and we’re sorry to learn of the maintenance issue you encountered that impacted your overall impression of us. We appreciate you letting us know about this so that we may pass your comments on to our engineering team, and we hope to have another chance to treat you to the Royal Sonesta New Orleans experience our guests have come to know and love. All the best, Alfred L. Groos General Manager
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Terrible experience. We were there for a wedding in mid May. Many in my family who stayed here felt the same as we do. This hotel is way understaffed. They didn't have rooms ready for check in until after 5:00 PM. They didn't clean our room for our two night stay until late in the evening. The rooms are quite small and they nickel and dime you for everything. There is nothing special about it that you would get at a typical $75 a night motel. Then to add insult to injury, we were missing things from our vehicle after using the required valet parking. We were able to experience this poor service after spending over $350 a night for our stay. I wish I never heard of this place. Never again.
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Response from Hotel_Mgr_365, General Manager at Royal Sonesta New Orleans
Responded 5 days ago
Dear TM, We appreciate you and your family joining us to celebrate this special occasion, and we’re sorry to learn that some aspects of your experience fell short of your expectations. Please accept our apologies for the lapses in service you encountered, which are not reflective of the attention to detail on which we pride ourselves. We hope that you brought your concerns to the attention of our team while you were still here with us so that we would have the opportunity to ensure our satisfaction, as we’d love another chance to welcome you and restore your confidence in us. Sincerely, Alfred L. Groos General Manager
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First time Essence Festival visit and I couldn’t have stayed at a better hotel. After growling hot days filled with walking and activities, I could come back to a clean hotel. The employees are super nice and ensured I had extra everything. The hotel is within walking distance from the best restaurants and non-stop attractions. I’d come back again.
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Response from Hotel_Mgr_365, General Manager at Royal Sonesta New Orleans
Responded 5 days ago
Dear Jennifer, Thank you for making us a part of your Essence Festival experience! We’re thrilled that you perfectly enjoyed our oasis in the heart of the action of the French Quarter, and we truly appreciate your kind comments about our friendly team. Come back to see us all again next year, if not sooner! All the best, Alfred L. Groos General Manager
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PRICE RANGE
$153 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sonesta hotel new orleans, new orleans royal sonesta, new orleans sonesta hotel, sonesta new orleans, royal sonesta hotel
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
483
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