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The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
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1,412 Reviews from our TripAdvisor Community

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Showing 1,359: English reviews
Toronto ON
Reviewed March 5, 2014

Seriously, I cannot believe the lack of warnings about the train. It starts blowing its horn every hour beginning at 4am. BLARING HORN! Room was facing Mississippi / Harrah's...if they put you here, ask to move to the opposite side immediately. Impossible to sleep and we believed that the conductor hit the horn on purpose for so long each day....

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Helpful?
1Thank arachide
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hello and thank you for taking the time to respond! We are delighted that you had a great visit with us, but I apologize about the train that you mentioned. We will look to see if there is a schedule, but I am certain that it is not a regular process for the train to come by at 4am. We...

Lafayette, Louisiana
Reviewed March 5, 2014

Stayed during Mardi Gras weekend, expected that hotel would be soldout, but this does not excuse poor customer service! When checking in, to a suite, I told front desk worker my name, she said no reservation found, gave her the other guests name, still nothing. Pulled it up with confirmation number, under my name after all. Check in was 3...

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Helpful?
3Thank Mandiepierce
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hi There! We are grateful to receive your feedback from your Mardi Gras visit, but certainly disappointed that you encountered rude associates and slow service. We did experience some hiccups during this busy stretch, but I can assure you that we have examined the opportunities found in our guest feedback in order to prepare better for similar events in the...

Chicago, Illinois
Reviewed February 26, 2014

I stayed at the Westin New Orleans Canal Place this past weekend. I had read some of the previous reviews so I knew what to expect. The hotel is at the Shops of Canal Place or rather above it so if you don't know where to look, you might miss the entrance or get lost trying to find it. I...

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Helpful?
3Thank LCW73
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hello! Thanks for taking the time to provide us with feedback from your recent stay with us! I am so sorry about the noisy neighbors, next time we will make sure that you are not placed in a room with a connecting door. Additionally, thank you for letting us know about the poorly cooked burger from Room Service. We will...

Jonesboro, Arkansas, United States
Reviewed February 23, 2014

I go to New Orleans several times a year and have for thirty years. This was the first and last time I stay at the Westin. I was there a week before the beginning of the busy Mardis Gras season. The hotel was a disappointment from the word go. The reception area was drab and uninviting.the receptionist was abrupt and...

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Helpful?
4Thank Sherry M
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to let us know about your stay. We apologize for the disappointing customer service you experienced during your visit. Our staff takes pride in delivering friendly and personal service to our guests, and to hear that we did not achieve that level of service is unacceptable. I can assure you that we will share...

Plymouth, Michigan
Reviewed February 17, 2014

You're paying for the location to stay at this hotel. First off, it is located on top of a shopping mall. If you don't read all the signage close enough, you'll never find it to even check into. At 2:00am, after a ride in the elevator to nowhere, my wife and I found ourselves pulling our luggage aimlessly through a...

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Helpful?
2Thank davidkath
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for taking the time to share your experience from your visit at Westin New Orleans. We're happy that you enjoyed our location, but understand that you had challenges with the transition from our high rise to low rise elevators. We appreciate your comments. Thank you, Matthew Mickal Sales Manager

Apollo Beach, Florida
Reviewed February 16, 2014

Stayed here for a conference. The hotel is in a fantastic location. Harrah's casino is across the street. Jackson square is 5-10 min walk as is Bourbon Street. The hotel is located above a very nice shopping mall with upscale stores. The hotel lobby is actually on the 11th floor! Staff was friendly and helpful. Rooms were large and beds...

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Helpful?
1Thank Shelley B
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to let us know about your stay. We’re happy to hear you enjoyed your visit and our great location. We apologize for the disappointing service you experienced from our Housekeeping staff. Your comments will assist us in improving our service in the future. We hope to welcome you back to see the improvements we...

Key West, Florida
Reviewed February 13, 2014 via mobile

I've stayed here hundreds of nights over the years. I also recently reviewed this property. First, I rarely get my faxes and true to form tonight my boarding pass was lost. I finally had to go to the front desk and get a personal email from A lovely front desk clerk who printed and handed to me. This is a...

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Helpful?
5Thank Rider123
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

We apologize for the issues you have experienced during your recent stays with us. We will be certain to share your comments with our Department Heads in order to improve on a property level, as well as with our Executive Management. We appreciate your taking the time to let us know about your experiences. Thank you, Matthew Mickal Sales Manager

Clemmons, North Carolina
Reviewed January 30, 2014

We really enjoyed our stay. The room overlooked the river...wow is that cruise ship going to make the turn. Also overlooked the park....lots of street kids. Also overlooked the French Quarter.....easy walk. Casino next door....didn't use it. Hotel staff does a good job.

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Helpful?
2Thank granpagolf
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you very much! We’re happy you enjoyed your stay so much. It is always amazing to watch those huge ships make that turn on the Mississippi River! We will certainly let our staff know that you appreciated their service. We hope to welcome you back soon! Thank you, Matthew Mickal Sales Manager

Courtenay, Canada
Reviewed January 29, 2014

Not impressed with our 5 day stay at this hotel for it's price. Apart from it's location for shopping and Casino and the nice river view, the hotel could do with some up dating and refurbishing. The room we were given had a noisy vent fan.We notified reception on this and apart from sending someone to look at it with...

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Helpful?
1Thank Elliotte L
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

We apologize for the disappointing service and conditions you experienced during your recent stay with us. Your comments will assist our Housekeeping and Engineering Departments in improving procedures to prevent issues such as this in the future. We appreciate your review. Thank you, Matthew Mickal Sales Manager

NYC
Reviewed January 26, 2014

Great hotel, great location, great staff, great stay. Stayed here for the essence music festival. Located right above the mall whic was not so great for my wallet. Centrally located between theconvention center and bourban street. Will stay here again. Had a great view of the water towatch thefireworks on the fourth of July.

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Helpful?
Thank mzqueenz
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for the nice review and in visiting us at Westin New Orleans! We're delighted that you had such a great visit with us. We hope to welcome you back once again this summer for Essence Festival! Thank you, Matthew Mickal Sales Manager

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $143 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Hotel Style:
#21 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from The Westin New Orleans Canal Place staff and other travelers.
33 questions
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Houston, Texas
over a year ago
Framingham, Massachusetts, United States
New York

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Questions? Get answers from The Westin New Orleans Canal Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a river view room”
 of 5 bubbles BostonHeart4, 4 days ago | Read review
“Ask for the minibar to be full!”
 of 5 bubbles amandajG4593GJ, 1 week ago | Read review
“Any room with a river view.”
 of 5 bubbles terimbi, 1 week ago | Read review
“Ask for a view of the canal.”
 of 5 bubbles N1764OEjamesb, 1 week ago | Read review
“Choose a room with a view of the Mississippi river.”
 of 5 bubbles CBalagopal, 2 weeks ago | Read review
5 of 5
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