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The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
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1,322 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New Orleans Canal Place
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Showing 1,272: English reviews
UK
Level Contributor
315 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 stars Reviewed March 9, 2014

Overall a good stay.. I was jet lagged though so not a lot would have affected me. Was a nightmare getting to the hotel during mardi gras but my taxi made it. Reception staff were good. Room on high floor.. Some noise at night from other hotel guests. Rooms do need a refurb. Bar was nice. Wine good and not... More 

Helpful?
Thank anon19
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hello and It was nice to hear from you! Thank you for taking the time to comment on your recent stay with us. We are glad our reception team made you feel welcome and that you seemed to have enjoyed our extensive wine list. We are also are in the midst of launching a revamped wine and cocktail program, along... More 

Brookline, Massachusetts
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 9, 2014

We stayed at this hotel the weekend before Mardi Gras, and overall it was a good experience. The rooms were comfortable, and the lobby was a nice place to relax for a quick break or to wait for companions - plenty of comfortable seating, and nice views. My room was on the 25th floor with a nice view of the... More 

Helpful?
Thank David H
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hi There! Thank you for the nice comments about our spectacular views from the lobby and our newly designed sky lobby. We certainly offer an ideal location, as we are nestled in between the Mississippi River, French Quarter, and Warehouse District. While the Mississippi River offers a majestic view which allows our guest to escape fully into the ambiance and... More 

Michigan
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed March 7, 2014

Our second consecutive year staying at the Westin for Christmas week was just as good as the first. The lobby is large with many seating areas, great views, and was, nicely, decorated for Christmas. Our room was large, clean, and had a great view of the French Quarter and River. We opted to go green and get a $5 gift... More 

Helpful?
Thank alwayz_on_vacation
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hi and thanks for the nice review! Our housekeeping team will appreciate your comments on the spotless room you received. We certainly have amazing views of the French Quarter, Mississippi River, and New Orleans Skyline as you experienced. We hope to see you again soon....before Christmas! Be Well, Kenneth Jacques Director Hotel Operations More 

Toronto ON
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 5, 2014 via mobile

Seriously, I cannot believe the lack of warnings about the train. It starts blowing its horn every hour beginning at 4am. BLARING HORN! Room was facing Mississippi / Harrah's...if they put you here, ask to move to the opposite side immediately. Impossible to sleep and we believed that the conductor hit the horn on purpose for so long each day.... More 

Helpful?
1 Thank arachide
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hello and thank you for taking the time to respond! We are delighted that you had a great visit with us, but I apologize about the train that you mentioned. We will look to see if there is a schedule, but I am certain that it is not a regular process for the train to come by at 4am. We... More 

Lafayette, Louisiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 5, 2014

Stayed during Mardi Gras weekend, expected that hotel would be soldout, but this does not excuse poor customer service! When checking in, to a suite, I told front desk worker my name, she said no reservation found, gave her the other guests name, still nothing. Pulled it up with confirmation number, under my name after all. Check in was 3... More 

Helpful?
3 Thank Mandiepierce
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hi There! We are grateful to receive your feedback from your Mardi Gras visit, but certainly disappointed that you encountered rude associates and slow service. We did experience some hiccups during this busy stretch, but I can assure you that we have examined the opportunities found in our guest feedback in order to prepare better for similar events in the... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 26, 2014

I stayed at the Westin New Orleans Canal Place this past weekend. I had read some of the previous reviews so I knew what to expect. The hotel is at the Shops of Canal Place or rather above it so if you don't know where to look, you might miss the entrance or get lost trying to find it. I... More 

Helpful?
3 Thank LCW73
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Hello! Thanks for taking the time to provide us with feedback from your recent stay with us! I am so sorry about the noisy neighbors, next time we will make sure that you are not placed in a room with a connecting door. Additionally, thank you for letting us know about the poorly cooked burger from Room Service. We will... More 

Jonesboro, Arkansas, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 23, 2014 via mobile

I go to New Orleans several times a year and have for thirty years. This was the first and last time I stay at the Westin. I was there a week before the beginning of the busy Mardis Gras season. The hotel was a disappointment from the word go. The reception area was drab and uninviting.the receptionist was abrupt and... More 

Helpful?
4 Thank Sherry M
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to let us know about your stay. We apologize for the disappointing customer service you experienced during your visit. Our staff takes pride in delivering friendly and personal service to our guests, and to hear that we did not achieve that level of service is unacceptable. I can assure you that we will share... More 

Plymouth, Michigan
Level Contributor
113 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed February 17, 2014

You're paying for the location to stay at this hotel. First off, it is located on top of a shopping mall. If you don't read all the signage close enough, you'll never find it to even check into. At 2:00am, after a ride in the elevator to nowhere, my wife and I found ourselves pulling our luggage aimlessly through a... More 

Helpful?
2 Thank davidkath
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for taking the time to share your experience from your visit at Westin New Orleans. We're happy that you enjoyed our location, but understand that you had challenges with the transition from our high rise to low rise elevators. We appreciate your comments. Thank you, Matthew Mickal Sales Manager More 

Apollo Beach, Florida
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 16, 2014

Stayed here for a conference. The hotel is in a fantastic location. Harrah's casino is across the street. Jackson square is 5-10 min walk as is Bourbon Street. The hotel is located above a very nice shopping mall with upscale stores. The hotel lobby is actually on the 11th floor! Staff was friendly and helpful. Rooms were large and beds... More 

Helpful?
1 Thank Shelley B
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to let us know about your stay. We’re happy to hear you enjoyed your visit and our great location. We apologize for the disappointing service you experienced from our Housekeeping staff. Your comments will assist us in improving our service in the future. We hope to welcome you back to see the improvements we... More 

Key West, Florida
Level Contributor
160 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed February 13, 2014 via mobile

I've stayed here hundreds of nights over the years. I also recently reviewed this property. First, I rarely get my faxes and true to form tonight my boarding pass was lost. I finally had to go to the front desk and get a personal email from A lovely front desk clerk who printed and handed to me. This is a... More 

Helpful?
5 Thank Rider123
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review

We apologize for the issues you have experienced during your recent stays with us. We will be certain to share your comments with our Department Heads in order to improve on a property level, as well as with our Executive Management. We appreciate your taking the time to let us know about your experiences. Thank you, Matthew Mickal Sales Manager More 

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $124 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Hotel Style:
#22 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
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