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The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
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1,413 Reviews from our TripAdvisor Community

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Showing 1,360: English reviews
Seattle, Washington
Reviewed February 26, 2015

The view from the room was wonderful. We loved overlooking the river and watching the shops go by us. Don at the front door was amazing. He remembered my name and gave me great suggestions for dinner. Donte was very engaging at the front desk. The hotel was very busy when I arrived and he treated me like I was...

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Helpful?
2Thank skyblue37
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the thoughtful review of your recent stay. We particularly enjoyed reading your comments about your interactions with Ginger and Don. Both of whom receive a significant number of guest compliments but reading them never gets old! Since you seem like a frequent visitor, we would like to invite you back anytime.

Chicopee, Massachusetts
Reviewed February 26, 2015

My family of 4 stayed from Feb. 16-20th. Front desk staff was very helpful updating us on the Mardi Gras parades. As we arrived early, they held our luggage and called when the room was ready around 2:00pm. The room on the 25th floor had a wonderful view of the Mississippi River and French Quarter. The location was oustanding for...

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Helpful?
1Thank Nancy F
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for choosing The Westin as your hotel during Mardi Gras. We're glad that you and your family enjoyed yourselves. We'll make sure to pass along your comments to Don and his supervisor. He's quite popular and receives a number of positive reviews here on Trip Advisor. Our staff members work hard to make sure that our guests have a...

Atlanta, Georgia
Reviewed February 25, 2015

Love this place! From the top notch service to the incredible suite we always get when we stay here! Location is ideal and it's close enough to walk to everything but not in the heart of the French Quarter so it's a stone's throw from all of the noise from the partygoers.

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Helpful?
Thank running_awaygirl
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

We thank you for your enthusiastic endorsement and welcome you back any time. We're glad you are happy with the service you receive when you stay with us. If you would like to come back this Spring, please know that we still have availability over both Jazz Fest weekends. If not, we are offering great rates over Memorial Day weekend...

Las Vegas, Nevada
Reviewed February 23, 2015

We were disappointed by our stay at the Westin New Orleans Canal Place for Mardi Gras. The only thing to commend this place was its excellent view on the 11th floor lobby as well as the river views from our room. It was also wonderful to hear the sound of the steamships and barges that came through in the morning....

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6Thank Tmary2014
New Orleans, Louisiana
Reviewed February 22, 2015

I'm a native of New Orleans. It's tradition for my family and friends to stay downtown over the Mardi Gras break to safely enjoy the festivities. No driving, no traffic, no worries. Every year, I chose a hotel based on which parades or balls I will be attending to avoid having to cross the parade route. (But that's another story)....

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1Thank DivaNikkiFree
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hello and thanks for the review of your stay. It seems that we delivered with providing the intended experience - an opportunity to relax and recharge.... even in New Orleans during Mardi Gras. We are glad you were able to enjoy yourself and hope you'll take the opportunity to visit again soon. I'll be sure to share your comments with...

boston
Reviewed February 20, 2015

Westin Canal place made my mardi gras in New Orleans more enjoyable. With a river view room, top cleanliness, impeccable front desk professional and hospitable receptionists, Westin remains one of the best hotels. I stayed one night and enjoyed the bar for a few hours before bed time. On a negative note, my collegue has a mold stingy room without...

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Helpful?
Thank pie1208
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for your review and we are glad that you enjoyed your stay. Mardi Gras was a busy time for us and the staff worked hard to make sure that our guests enjoyed themselves. If you return soon, you'll be glad to know that we are completing upgrades to The Green Bar. I hope you'll make time to come back...

Vancouver, BC
Reviewed February 13, 2015

First off, when I was moving my sheets around for my bed, I discovered BLOOD stains on the mattress. It was on the end my feet were, so it didn't bother me too much, but still very nasty. The venue overall is very nice though - grand hotel, rooms overlooking the river, nice meeting rooms. You will definitely want to...

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1Thank victor t
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for taking time to review your experience at our hotel. We would like to take the opportunity to speak to you further about your visit. Please contact me at your convenience at 504-553.5106 or you may email your best contact number and I"ll reach out to you. We strive to provide a comfortable experience for each of our guests...

Phoenix, Arizona
Reviewed February 11, 2015

I would come back anytime. The hotel sits on top of a mall so the lobby is on the 11th floor. It is possible to go in and out through the mall or on the street side which made it especially convenient to everything, the French Quarter, the river, and the casino. We had a great view of the river...

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Thank Nan N
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for your review. We're glad you enjoyed your stay and found the hotel convenient to the attractions you visited while you were here. I'll be sure to pass along your comments to Susan and her supervisor. She works hard to make sure that our guests take full advantage of their visit and knows the city well. It's good to...

Monroe, Louisiana
Reviewed February 11, 2015

The major selling point of this hotel was the service. Everyone went above and beyond to make sure we had everything we needed. The bellmen and valet made it a point to remember our name and speak as we passed by (even if we had only met them once before). The hotel is in good condition, the lobby has an...

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Helpful?
1Thank georgeadam
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Georgeadam, Thanks for pointing out to others that you received great service from our team members. We're glad you enjoyed your stay and I'll be sure to share your comments with the valet and bell staff. I've noticed that you live in Louisiana. We hope you visit often and that you'll consider staying with us again on your next visit.

Detroit, Michigan
Reviewed February 11, 2015

The rooms were clean and the staff here were excellent. The elevators were a little scary as we did get stuck in it for about 20 minutes. It is so close to everything that you can walk to all the festivities.

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Thank Kim S
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for your review and we're glad you enjoyed your stay over Mardi Gras. I'm sorry about your elevator experience. We have the elevators checked regularly and they typically work properly. We hope you'll give us another opportunity to make it up to you on your next visit.

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $148 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Hotel Style:
#21 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from The Westin New Orleans Canal Place staff and other travelers.
33 questions
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Houston, Texas
over a year ago
Framingham, Massachusetts, United States
New York

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Questions? Get answers from The Westin New Orleans Canal Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a river view room”
 of 5 bubbles BostonHeart4, 1 week ago | Read review
“Ask for the minibar to be full!”
 of 5 bubbles amandajG4593GJ, 1 week ago | Read review
“Any room with a river view.”
 of 5 bubbles terimbi, 2 weeks ago | Read review
“Ask for a view of the canal.”
 of 5 bubbles N1764OEjamesb, 2 weeks ago | Read review
“Choose a room with a view of the Mississippi river.”
 of 5 bubbles CBalagopal, 2 weeks ago | Read review
5 of 5
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