Had a couple of nights here on a road trip, valet parking girl was quiet to the point of rude and barely spoke, apart from her the rest of the staff in the hotel We’re wonderful the reception and bar staff were so friendly and lovely to speak to and had loads of advice for us, Was our wedding anniversary while we were there and they so kind in giving us a lovely bottle of chilled Prosecco in our room which was a lovely gesture. Sorry for forgetting names of all the lovely staff but Sonya on the bar is such a lovely warm friendly lady who is a great to the hotel. Bar drinks and food all good and we’ll priced, Room comfortable and shower hot and powerful Hotel situated close to Canal street
Very good hotel. Clean rooms. Pleasant and helpful staff. Friendly bar staff. Good location to walk to the French quarter without being in the midst of the noise and chaos after you turn in for the evening. We did not eat at the hotel with all the great restaurants available nearb. They do offer a limited menu at the bar.
Whoever is working AM front desk (Sunday May 29th 6:00-7:00am) is hands down the absolute worst employee I have ever experienced at a hotel. We need our car to go home, the valet is not here, which is fine, we can get our own car. Upon receiving keys to find our own car, the garage is locked and we were told at 6am it would be 20 mins until the valet could arrive at get in since he’s also working at the Sheraton. We are now 40 mins past that, and the best answer we got is “I called the guy”. I get it’s not her problem, but y’all need to be teaching her a better solution. What if someone needs to get their car in an emergency? Can you do anything to express concern or do anything for your guests? Not only do we need to drive 8 hours and got up early to do it, we also get put second in priority to another hotel with no accessibility option to get our car. It is a serious disappointment, a really terrible way for your employee to act, and a joke. I am stunned at the fact there is absolutely no solution to get the car or anything offered to try and help the situation like having accessibility to the garage. Gross.…
Don't let the boutique display fool you! Someone stole my Ipad left in my room! Reported missing item to front desk and 3 days later, NOTHING! I have yet to speak to anyone in management. Cold water in room for the first 3 days and could not be fixed. I was told call down 10 minutes prior to showering and we can adjust...not! Had to clean my own room as I found an ear bud and trash near bed. Go somewhere else, this is not Marriott standard! No one has any sense of urgency...
Great location but hotel only scoring 3 because of its amazing staff and customer service. It was grubby if we are honest. Lifts clearly hadn’t been cleaned in the 3 days we were there as there was spittal on the wall. Our room was ok but grubby. The whole place felt ‘sticky’ and in need of a deep clean. On the plus side was a team of amazing staff. Friendly, fun and helpful. Special shout out to Sonia in the bar who was awesome! We were very grateful for the special surprise of a bottle of Prosecco left for us on our anniversary.
First I'd give a 10/10 for the convenient location and the really hospitable staff. Everyone was so kind and the food was really good. These things alone, make it worth a return trip. I'd give a 4/10 for room view. My reservation was for a King w/Skyline view, but this was NON-EXISTENT, as the 1 window that was in the room was really high up so the only thing you could see IS THE SKY. The 1 place where there was an actual view of anything was the window in the bathroom at the toilet. smh I'd give a 6/10 for cleanliness. When we first arrived I had to request a linen change as the fitted sheet was dirty and had hair all over it. They sent someone right away, however, those same long straight brown hairs made appearances on the bathroom wall, shower, sink and floor all through the stay. Considering I have 1in blonde hair and my husband is bald with tightly coiled gray hair in his beard, it was obvious they didn't belong to either of us. This was an indication that the staff didn't thoroughly clean (sweep/wipe down) this area. Lastly, I'll give a 6/10 on the bedroom size, which was EXTREMELY small. I'd compare it to a small dorm room. I also didn't like that there was no fan in the bathroom to help push circulation. I would think this would be almost necessary since the room (which includes the smallest bathroom I've ever seen in a hotel) can get pretty smokey from steam from the shower, or carry bathroom smells since there is only a sliding door to separate it. With those small but necessary changes, I think this hotel is a true GEM!…
Stayed here for one night as a Marriott Plat. Boutique rooms with trendy designs, though the room we were in did not have much of a view. Property was able to accommodate an early check in and late check out without issue despite high occupancy. A minor service snafu re the availability of dental kits which the property addressed quickly by reordering them. Another snafu was that taxi service arranged through the hotel failed to show, resulting in delays to the airport. Notwithstanding this, service from staff including Kris at check in and Vanessa at check out was personable and turned around what could be poor interactions. In fact, Vanessa headed out to the street to try and hail a cab for us, which we deeply appreciated. The Q&C has a good team going for it and I would not hesitate to return.…
My husband and I stayed here for our first trip to New Orleans. While there were many positives, we had scalding hot water for three days/nights which didn’t get fixed. We had to call and go down to the front desk four times to get it fixed. The communication between shifts as well as between the front desk/maintenance staff was unacceptable. An appropriate water temperature is an important feature in a hotel room and when it isn’t working properly, ensuring it gets fixed should be a priority. The positives included the quaint feel of the hotel. It was clean and was close to everything which allowed us to walk most everywhere. We ate in the restaurant on two mornings and the food was excellent! The wait staff worked hard and while they ran out of many items on the small menu, what they did offer was good. Craig in the bar was a great bartender. He was very welcoming and told us a lot about the city. If you are looking for large, spacious rooms, this may not be the hotel for you. If you are looking for a hotel with a tremendous amount of character, this hotel has it. If you need access to a bar and restaurant that is open throughout the day, this also may not be the place for you. There are very limited hours.…
This place is just not great. It’s not horrible but less than my expectations. Check-in was OK. I asked for an upgrade and was basically blown off. I was put in a room in a neighboring building. It’s kind of odd. Rooms are very small and have low ceilings. I can handle small, but the low ceilings made it feel claustrophobic. Otherwise, rooms are well appointed and adequate. The bar area is what attracted me online but once there, you’ll see that it is much smaller than it seems and nothing special. Bartender was good and so were the folks serving breakfast. The service was what I disliked the most. Especially The front desk folks. They consistently seemed uninterested in helping me with questions. I will say that the location was great. I feel like there are better options for the price in the area and I wouldn’t stay there again.…
Great location for visiting New Orleans. Get safe & was walkable to all areas we wanted to visit. Staff was very friendly. Purchases the parking & breakfast package. Parking conveniently located across the street in secure ramp parking. Breakfast included drink & breakfast dish to order. Water/ice on same floor of room. In room coffee & small fridge. Watkins soap products mounted in shower. Rooms quaint and nicely decorated. Cons: air conditioner/heat fan ran constantly and made noise despite being on auto fan & seeming like desired temp was reached. Rooms for price were on the smaller side; although, not terribly small and we still had adequate room for our things. But with that said, prices of rooms in NO were very high overall. Would definitely stay here again if visiting the area!…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing