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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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2,059 Reviews from our TripAdvisor Community

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Showing 1,952: English reviews
Shreveport, Louisiana
Reviewed September 3, 2014

Overall, this hotel was great! Very convenient location, clean rooms and friendly staff. One of the drawbacks- no inroom refrigerator or minibar. The valet parking is VERY EXPENSIVE at $43.56 per night. I know parking can be difficult to find but $43.56 is way over priced.

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Helpful?
Thank DRW64
Duluth, Georgia
Reviewed September 2, 2014

Was in New Orleans on business, and this hotel was walking distance from our appointment, but it would have been equally convenient for a pleasure trip, being right in the French Quarter. Check in was prompt and efficient (even allowing time to sign up for the rewards program). The room was comfortable, spacious and modern, and had a great view....

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Thank mikeofduluth
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Mikeofduluth, Thanks so much for taking time out to review your stay with us here at the Sheraton New Orleans Hotel. We're glad we were conveniently located for your business needs and look forward to welcoming you back soon whether for business or leisure!

Reviewed September 2, 2014

Loved our one night stay prior to a cruise departure. Street car stops right in front of hotel to travel to French Market/Bourbon Street, etc. Beautiful rooms, amazing views! Room service expensive but expected prices. Very helpful staff.

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Thank Ashley M
Reviewed September 2, 2014 via mobile

Fabulous beds and linens...mini frig...coffee maker is bogus and runs all over the floor (they upgraded cofee without upgrading the coffee pot!)... lousy housekeeping. .. (only serviced our room twice out of 6 days !) Indoor security is good by the elevator. ..pool closes early! !!! Bathroom is the same as every other hotel except for the really dim lighting....

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1Thank Janel W
Reviewed September 2, 2014 via mobile

This hotel was perfect. Clean, updated, great food, great drinks, great service. The staff in the Club Lounge treated us like family and were always welcoming. Location is perfect to walk to the French Quarter or catch a street car. Would recommend this hotel to anyone stating in New Orleans!

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Thank Chelbell485
New York City, New York
Reviewed September 2, 2014

This hotel is in the perfect location. Very close to the French Quarter, Streetcar Lines, Frenchmen Street and Central Business District. In other words, you can get to most anywhere in the city that you need to easily. The hotel was clean and the rooms were a good size. I would definitely stay here again for the price and the...

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Thank Shannon B
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Shannon B, Thanks for taking the time to leave such a positive review regarding your stay! We look forward to welcoming you again the next time you visit the Big Easy!

Gun Barrel City, Texas
Reviewed September 2, 2014

This was my first time in New Orleans and this hotel for a friends wedding. The hotel and staff were nice. Conveniently located to everything. The Streetcar is right outside the hotel on Canal Street.

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Thank Stacie0513
Reviewed September 2, 2014

We recently stayed at this Sheraton while moving daughter into Tulane. Terrific location... close to everything. The staff was extremely friendly and helpful. The room was clean and very comfortable. The valet parking, although kind of pricey, was well worth it. Never had to wait more than a couple minutes for the valet staff to retrieve the car when needed....

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Thank 467kennethd
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 467kennethd, Thank you for taking the time to review your stay with us and many congratulations to your daughter on getting into Tulane! We're so glad you had such an awesome stay with us. I'm sure you'll be in New Orleans much more often now and we hope to welcome you every time. See you soon!

Austin, Texas
Reviewed September 2, 2014

I cannot say enough on how wonderfult his hotel is! The views from the 42nd floor are absolutely breath taking. The best floor to stay on is the 42nd floor, which is Club Level, and all the conveniences of home are located on this floor. There is a pool on the 8th floor, but it is not monitored, and kids...

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Thank AustinVisitor1
Houston, Texas
Reviewed September 1, 2014

Nothing went wrong on my stay at this hotel. Speedy check in and speedy and accurate check out. Alisa was amazing at check in and got me in my room immediately (it was 8 am). All employees were friendly and welcoming. Room was great. All in all - great stay.

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Helpful?
Thank Raul R
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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $155 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#24 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New Orleans Hotel staff and other travelers.
42 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from the ice/vending room, the ice machine is very loud.”
 of 5 bubbles Youvegottaread, 6 days ago | Read review
“River view rooms are lovely!”
 of 5 bubbles Gise2, 1 week ago | Read review
“Steady away from the lifts and rooms facing Canal St there are some great river views.”
 of 5 bubbles DAVIDW448, 1 week ago | Read review
“high floors have better view stay away from elevator,people are noisy after drinking.”
 of 5 bubbles 875audreyn, 2 weeks ago | Read review
“Ask for a high floor room (for a good view and to minimize noise)”
 of 5 bubbles 310KarenB, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question