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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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1,798 Reviews from our TripAdvisor Community

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Showing 1,710: English reviews
Putnam, Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 5, 2014

After reading some reviews I was nervous about our trip to this hotel. However I must say the hotel met or exceeded all of our expectations. Check in was a breeze and despite the fact that it was before noon our room was ready for us. We were on the 21st floor, facing the French Quarter. The location is great,... More 

Helpful?
1 Thank Patricia G
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Patricia G, Thank you so much for taking the time to share your stay with us. We are thrilled to know that we exceeded your expectations. The views from the 21st floor are amazing. We'll definitely have to get you into the river views on your next stay. We look forward to seeing you again very soon! More 

Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 5, 2014 via mobile

We love the Sheraton brand, this hotel is okay. The lobby area was nice, the room was just okay, not nearly as nice as most Sheratons we've stayed at. Smelled a little musty, cracks along the ceiling, had a short issue with the door locking. View was amazing though.

Helpful?
Thank Christine P
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Christine P, Thanks so much for taking the time to share your Sheraton New Orleans Hotel experience with us. We're glad you enjoyed the lobby and the views of the city and river. We would love to connect with you to gain more insight regarding your other concerns. We can be reached directly at 504-595-6232. We hope to hear... More 

Norfolk
Level Contributor
5 reviews
3 of 5 stars Reviewed August 5, 2014

The hotel is beautiful. The staff at times looked like they could not wait for us to leave. We were in town for the Essence Music Festival. I am sure some guests were less than refined but when I approach someone working at a hotel I expect them to give me the benefit of the doubt and not judge me... More 

Helpful?
Thank D F
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear D F, Thank you for taking the time out to share your Essence Fest experience with us here at the Sheraton New Orleans Hotel. We do value you as our guest and welcome the opportunity to speak with you personally regarding your above grievances. We want to make sure that your charges are either explained or corrected. We as... More 

Fargo, North Dakota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 4, 2014

Obviously when traveling to New Orleans the last thing you want to do is stay in the hotel. However being at the convention center wasn't all that bad. The week long conference I was at went without a hitch. One of the best feature of the Sheraton is the location. My friends and I went to Bourbon St. every night... More 

Helpful?
Thank Bryce H
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Bryce H, We're so happy you enjoyed your stay with us. Thank you so much for taking time to share your review. We're so glad you and your friends enjoyed Bourbon St. You all will have to come back and explore the many other hidden gems Nola has to offer. When you do, be sure to keep Sheraton New... More 

Jordanstown,N Ireland
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed August 3, 2014

Stayed here in June at the end of a touring holiday. The room was well appointed and the location of the hotel was great -within easy walking distance of the French Quarter. Good system for the elevators which meant that you never had to wait too long for one in spite of the number of floors. I found the internal... More 

Helpful?
Thank Travelkidx2
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Travelkidx2, Thank you so much for taking the time out to provide detailed feedback of your stay here with us at the Sheraton New Orleans Hotel. We're happy that you enjoyed our wonderful location and Schindler elevator system. We do apologize for the temperature around the hotel. It's always a battle trying to find a median for our guests... More 

1 review
3 of 5 stars Reviewed August 2, 2014

Parking is $43 a day. They offer $5 coupons for Starbucks if you skip having your room cleaned but never deliver. My children wanted ice cream at 7 pm one night and there was none in the hotel because they had closed the gift shop and the restaurant does not carry it. Not at all what I would expect from... More 

Helpful?
Thank Sss300
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Sss300, Thank you for taking the time to share feedback regarding your stay with us. It looks like you opted in to our Make a Green Choice Program. Thank you so much for doing so as we take pride in sustainability globally. You should have received a $5 voucher good for use in any of our food and beverage... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 1, 2014 via mobile

I stayed three nights at the Canal Street Sheraton in New Orleans. This hotel is in a great location; being within walking distance of Harrah's Casino, the Riverwalk, Bourbon Street, Canal Street Trolley and public transportation. There are a ton of food options along with souvenir shops and a variety of stores. The room, overlooking the city on one side... More 

Helpful?
2 Thank Benita E
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Benita E, We appreciate you taking the time to share your Sheraton New Orleans Hotel experience with us. Thank you for taking the time to do so. We are absolutely delighted that we could add to your New Orleans experience! We do pride ourselves on being centrally located to infamous New Orleans attractions such as the Street Car Line,... More 

1 review
4 of 5 stars Reviewed August 1, 2014

I was amazed at how well this hotel was.All of the staff were very attentive Karla @ the front desk was awsome.The newly renovated rooms are outstanding ,and the rooms are spacious and very clean. Thanks again Sheraton New Orleans staff for making our stay very memorable and satisfying . D Smith (Atlanta)

Helpful?
Thank Blackonxy
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Blackonxy, Thank you so much for taking the time to review your stay with us at the Sheraton New Orleans Hotel. We are so glad Karla was able to add to your experience. We value her and our housekeeping team for staying attentive and keeping our property clean for all of our guests. We are so delighted that your... More 

New orleans
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 1, 2014

I have no idea how the Sheraton ended up as 4 star but it is a 3 star at best. We checked in and were completely surprised that for 2 adults and 2 children a room with 2 full sized beds was considered okay. Now I'm not sure about the average clientele booking rooms here but the last time I... More 

Helpful?
Thank Welshride
Melbourne, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 1, 2014

I absolutely loved the location of this place. It's not far from Bourbon St or Magazine St or the water front of the French Quarter. Everything is in walking distance. The staff were very helpful and the restaurant and bar area is great. The meals were very tasty too. I stayed on the 43rd floor and had the best views... More 

Helpful?
Thank Robyn M
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Robyn M, Thank you so much for taking the time to share your stay experience with us. We are so glad you loved the location and were able to visit Bourbon St. and Magazine St. in just a few short steps! We truly value our team and are so happy they were able to add to your New Orleans... More 

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $112 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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