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Sheraton New Orleans Hotel

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1,985 Reviews from our TripAdvisor Community

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Showing 1,887: English reviews
Halifax, Canada
Reviewed December 15, 2014

The Positive facts: -> Hotel is newly renovated and clean. -> Staff are pleasant. -> Beds and Housekeeping are pretty good. Property is modern and located near the french quarter. Location wise nothing to complain about. Lots of great restaurants in the vicinity and great views from the rooms. The Negative facts: -> Hotel is incapable of resolving billing issues....

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Helpful?
Thank Adam D
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Adam D, I apologize for your experience with billing here at the property and welcome the opportunity to speak with you directly so that we can correct your stay. I can be reached directly at 504-595-6270. I look forward to connecting with you soon.

Reviewed December 14, 2014

Sheraton New Orleans, a block from the ST. Charles streetcar line, is on the edge of the French Quarter and the CBD. A perfect location. The hotel has completed it's renovation and the rooms are clean and fresh. they have a great exercise area with new equipment. The only negative I found was their computers. They use windows 8 and...

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Helpful?
Thank tim a
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Tim A, We value you as our guest and thank you for your honest feedback. Thanks for taking advantage of our Sheraton Fitness Center Powered by Core Performance - truly a gem for the exerciser on the go! You have a great point about our Link @Sheraton Experienced with Microsoft computers. Not everyone is accustomed to Windows8 so some...

NY
Reviewed December 14, 2014

We cruised into New Orleans from the east coast; our first time in this beautiful city. We did not allow enough time to enjoy the city. We were somewhat house bound at the Sheraton New Orleans Hotel. It was the wind and what a wind it was. The hotel with it breathtaking views allowed us to watch the river actively...

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Helpful?
Thank Hei1980
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hei1980, We're happy you cruised right into our hotel back in April of 2014. do make for spectacular viewing even in the most unpleasant weather. You'll be happy to hear that we've changed up our Roux Bistro menu a bit and welcome you to try our new options with that infamous, Creole Louisiana flare. We hope you and your partner...

Kauai, Hawaii
Reviewed December 13, 2014

The Mississippi River view we had from our hotel room was such a nice surprise. The hotel is clean and our room was spacious. The food was delicious and the staff was friendly and accommodating. Great location too!

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Helpful?
Thank Tracey S
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Tracey S, Thank you for joining us from Hawaii! We appreciate you as our guest and value your feedback. Thank you for taking a moment to share your experience with us. We look forward to welcoming you back in 2015! Happy Holidays1

Reviewed December 10, 2014

The rooms were nice,service was responsive, I attended a conference, and had to check back in because of a canceled flight. The manager gave me the conference rate. The bathroom faucets leak and the swimming pool is sub par for such a hotel.

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Helpful?
Thank Abayomi S
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Abayomi S, We value your feedback and thank you for sharing your December experience with us. We hope you will join us again very soon. Happy Holidays!

Coopersburg, Pennsylvania
Reviewed December 10, 2014

The hotel was great start to finish. Traveling as I do, being greeted with a smile and thanks for being a member is always nice to enjoy. My room had one of the best views ever as I looked out over the water and was able to watch lots of big ships coming in from and out to the ocean....

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Helpful?
Thank wkrupa
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi wkrupa, We're so pleased you enjoyed your stay with us from top to bottom. The views are absolutely breathtaking and yes, we're right in the midst of everything Nola. We do apologize about your housekeeping experience and assure you that our team is going through a strenuous retraining to remain consistent with the Sheraton brand standard. We value your...

Atlanta, Georgia
Reviewed December 10, 2014

I stayed at the Sheraton New Orleans just last week (12/5 to 12/8) and I must say it was a good hotel. I took a sight unseen Hotwire deal and was pleasantly surprised that for what I was paying per night, I got the Sheraton. When I arrived, there was a problem with my reservation...but the hotel personnel (manager included)...

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Helpful?
Thank Dominic E
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Dominic E, We're so happy our Front Desk team was able to assist you quickly and painlessly with your reservations and charges. We're happy you enjoyed your stay and the location of our hotel. Thank you for taking the time to share your experience with us. We hope to welcome you back with us very soon. Happy Holidays!

melbourne
Reviewed December 9, 2014

We stayed 10 nights at the Sheraton New Orleans. We had a most pleasant stay here. The amazing French Quarter right there, so are the shops on Canal Street. The front desk staff and the concierge are very efficient and attentive. The lift system is actually very good despite the negative comments i read from other reviewers prior to booking...

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Helpful?
Thank camber5
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear camber5, Thank you for taking the time to share such a detailed experience of your November stay with us. We value your feedback and are so happy you enjoyed the many facets of your stay. Thank you for joining us in our efforts to go green by opting into our Make A Green Choice program! While we no longer...

Maryland
Reviewed December 9, 2014

I am a Starwood Preferred Guest, so it was a no brainer that I would stay at one of the affiliated hotels. This hotel is located within walking distance of all downtown attractions. I enjoyed my stay.

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Helpful?
Thank CarrMel84
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi CarrMel84, Thank you for being an SPG member. We truly value your feedback and are so happy you could join us during your stay in Nola. We hope to welcome you back with us every time you're in the Big Easy. See you next time!

Texas
Reviewed December 9, 2014

Charging for wifi seems so out of touch with today's traveler. Nice rooms, clean-great location for any visitor. The lobby bar staff seem overworked, overwhelmed and not too friendly. The other staff seem to be well trained and go the extra mile to make your visit memorable.

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Helpful?
Thank Spasister
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Spasister, Thank you for sharing your December experience with us. We truly value you as our guest and appreciate your open and honest feedback. We hope to welcome you back with us soon.

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $171 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New Orleans Hotel staff and other travelers.
36 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floor on the riverside offer great views”
 of 5 bubbles dctravel, 3 days ago | Read review
“14th floor had a nice view of the city. Try the room service!”
 of 5 bubbles 154jessicaa, 2 weeks ago | Read review
“Ask for a higher floor with city view.”
  • Canal at night
  • Canal early in the morning
 of 5 bubbles bookofadventures, 2 weeks ago | Read review
“Prepare to carry or wear a second layer for the dramatic change in outdoor/indoor temperatures, due to lots of air conditioning.”
 of 5 bubbles seattleshoedawg, 2 weeks ago | Read review
“choose a higher floor for less street noise”
 of 5 bubbles msergi, 2 weeks ago | Read review
5 of 5
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