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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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1,843 Reviews from our TripAdvisor Community

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Showing 1,749: English reviews
eastbourne
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 6, 2014

The Reception is as big as a football pitch which is so busy it's hard to get attention. There are 49 floors and I was on the 9th. Not very good views but that's too be expected in a built up area. The rooms were to a high standard and very spacious not complaints there. What let it down was... More 

Helpful?
Thank bobski0
Philadelphia, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

Wonderful experience at the Sheraton. Friendly staff, welcoming atmosphere, great location. I recommend the Sheraton to everyone!!! Beautiful lobby, and views from the higher floors (we were on 41) are second to none..Within walking distance to Bourbon st., Riverwalk and transportation to anywhere you are interested in visiting. We will plan another trip to New Orleans in the near future... More 

Helpful?
1 Thank patricia k
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Patricia K, Thank you so much for taking the time to leave such an outstanding review! We are so thrilled you enjoyed your stay and look forward to welcoming you again on your next trip in the near future! More 

North Carolina
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 5, 2014 via mobile

We stayed at the Sheraton four nights while in NOLA for a friends wedding. The hotel staff were all very friendly. Especially the housekeepers. We kept out privacy sign up the majority of the time and when we left the room the HK staff were always quick to ask if we needed anything and very accommodating. I also liked the... More 

Helpful?
Thank KS G
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Suzanne G, Thank you so much for taking time to review your stay here with us at the Sheraton New Orleans Hotel! We're so happy to hear our housekeeping staff was so exceptional. They are truly valued! We hope to be your home away from home every time you're in the Big Easy and look forward to welcoming you... More 

Nashville, Tennessee
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 3, 2014

We absolutely loved our one night stay at the New Orleans Sheraton. The hotel in amazing in every way. The lobby is beautiful and large, the restaurant and lounge are welcoming and I love the large windows looking out on to Canal Street from the lobby/lounge area. The rooms are AMAZING! The beds and linens are so soft and welcoming.... More 

Helpful?
Thank Brentandchristy
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi BrentandChristy, Thank you so much for your positive review! We're so happy you enjoyed the view from the 28th floor and so glad you enjoyed the rooms and our Sheraton Sweet Sleeper! They'll be here waiting for you the next time you visit us in the Big Easy. We hope to see you soon! More 

Elgin
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

We stayed at this hotel for 4 nights. Centrally located, close to French Quarter/Bourbon St. It was far enough away when you want quiet from all the crazinez of NOLA. Rooms were big beautiful. Loved the gym/pool area. Everything is updated. The lobby is great to hang out and have a drink. The service was great! Overall I'm very happy... More 

Helpful?
Thank Jeanette S
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Segui37, Thank you so much for taking the time to share such a positive review! We truly value your feedback and are so pleased you enjoyed your stay with us. We look forward to welcoming you every time you're in the Big Easy. See you soon! More 

Budoia, Italy
Level Contributor
104 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed September 3, 2014

We love visiting our favorite city New Orleans! In the past, we have stayed at the Sheraton off Canal only to be disappointed by rude service. This stay was much different. From the first interaction at the valet stand, to the check-in desk and the service at the downstairs bar, we were very pleased with our stay. So why three... More 

Helpful?
Thank MelSanders
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear MelSanders, Thank you so much for not only taking the time to review your stay with us, but for giving us another chance despite your previous experience. We truly value you for that second chance at redemption. We welcome more feedback regarding Sheraton Club and would love to speak with you directly. Hotel management can be reached at 504-595-6232.... More 

Shreveport, Louisiana
Level Contributor
4 reviews
4 of 5 stars Reviewed September 3, 2014

Overall, this hotel was great! Very convenient location, clean rooms and friendly staff. One of the drawbacks- no inroom refrigerator or minibar. The valet parking is VERY EXPENSIVE at $43.56 per night. I know parking can be difficult to find but $43.56 is way over priced.

Helpful?
Thank DRW64
Duluth, Georgia
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed September 2, 2014

Was in New Orleans on business, and this hotel was walking distance from our appointment, but it would have been equally convenient for a pleasure trip, being right in the French Quarter. Check in was prompt and efficient (even allowing time to sign up for the rewards program). The room was comfortable, spacious and modern, and had a great view.... More 

Helpful?
Thank mikeofduluth
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Mikeofduluth, Thanks so much for taking time out to review your stay with us here at the Sheraton New Orleans Hotel. We're glad we were conveniently located for your business needs and look forward to welcoming you back soon whether for business or leisure! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

Loved our one night stay prior to a cruise departure. Street car stops right in front of hotel to travel to French Market/Bourbon Street, etc. Beautiful rooms, amazing views! Room service expensive but expected prices. Very helpful staff.

Helpful?
Thank Ashley M
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

Fabulous beds and linens...mini frig...coffee maker is bogus and runs all over the floor (they upgraded cofee without upgrading the coffee pot!)... lousy housekeeping. .. (only serviced our room twice out of 6 days !) Indoor security is good by the elevator. ..pool closes early! !!! Bathroom is the same as every other hotel except for the really dim lighting.... More 

Helpful?
1 Thank Janel W
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $160 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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