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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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1,801 Reviews from our TripAdvisor Community

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Showing 1,713: English reviews
Hoover, Alabama
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My trip was the bomb!!! I love this hotel but.... I really hate that they do not provide refrigerators, microwaves and the ice machine on the 18th floor was broken!!! The hotel is nice but if you bring your family and they are little ones, you better bring a ice chest & a microwave

Helpful?
Thank karen2113
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Pretty much what you'd expect, we got it cheap. Rooms are nice, beds are comfy. We're visiting new orleans for a mini vacation and the hotel location is great for anything in the city. Walking distance to anything on bourbon street or downtown. The valet parkers are real nice, but $43 a night is ridiculous and no option to self... More 

Helpful?
Thank Kelsey W
Montgomery, Alabama
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel through its website, after speaking prior to their awesome customer service staff both at the 800 number and at the hotel itself with some questions I had. Location was close enough to the French Quarter but not too close, so walking was great to pretty much everything. The amenities were nice attractions to me as well, and... More 

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Thank nightowl800
Gaithersburg, Maryland
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

I requested early check-in and got there at 1PM. I went to the desk and gave my information where the person behind the desk told me that I had no reservation for that day. I pulled out my confirmation e-mail and showed it to her. She did not bother to look, but instead made a big show out of how... More 

Helpful?
Thank Mark B
St. Paul, Minnesota
Level Contributor
145 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights. My room on the 31st floor was quiet and had a great view of Canal Street out of the floor to ceiling window. The elevator system is great and there was never a long wait for an elevator despite the size of the hotel. The lobby was spacious with a bar and a Starbucks.... More 

Helpful?
Thank Nerzie
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased that you enjoyed your recent stay with us and were able to take advantage of our wonderful location, stunning views and many other great amenities. We apologize if you found the pool crowded. Hot New Orleans days bring out many sun worshipers and although our 10,000 gallon pool is a decent size... More 

North Wales
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were originally booked for three nights, but flight cancellations cost us a night. When we arrived, exhausted, at the Sheraton we were delighted by its location. The beautiful view of the river from our 26th floor room was great. Thankfully a good night's sleep on the lovely bed revitalised us. The French Quarter was just across Canal Street, so... More 

Helpful?
Thank noredpen
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are thrilled we were able to provide respite for your weary travels and that our wonderful location and comfortable rooms turned your trip around. We apologize if you were inconvenienced by other guests. Special event periods in New Orleans can cause larger crowds are we are sorry if they hampered your time with us... More 

Wheaton, Illinois
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton New Orleans is well maintained with good sized rooms that are clean and comfortable. The hotel was central to the business I was on during my stay and was within walking distance from attractions, food and nightlife. The lobby bar had a good selection of food, wine, beer and drinks but could use additional servers when it gets... More 

Helpful?
Thank Jonathan B
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are happy to learn that you enjoyed our wonderful location, lovely hotel and other amenities. We apologize that service in our Starbucks was lacking and your feedback has been shared with the department head to address with their staff to ensure future guests are not inconvenienced. Thank you again for your comment and please... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Comfy beds, and great views if you are on the river side high up. Good location for the french quarter, and far enough away to not be disturbed by lively Bourbon Street. definitely geared up more the business trade. Meals in the bar area were of decent quality and good sized portions. Plenty of cheaper breakfast options at the Starbucks... More 

Helpful?
Thank Tjsmiddx
Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago via mobile

This was our first and last stay at a Sheraton. Not only were we assigned a room on the 44th floor (rooms start on the 10th - we hate floors above 10), we were also given the wrong room number TWICE. Standing around waiting for security was not time well spent. We opted for the "green" stay, which at most... More 

Helpful?
Thank Jennifer c
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are sorry that your initial impression of our hotel is not a favorable one and are saddened to learn you have no desire to return. We are sorry that you were unhappy with your room assignment as most guests pay a premium for higher floors to enjoy the breathtaking views. Our Make a Green... More 

1 review
1 of 5 stars Reviewed 1 week ago

On day one we found a roach on the desk with the coffee maker and told the front desk and they seem to know care. On the last night we were awaken at 6:24 am by a loud knock on the door. My husband went to the door and the person on the other side of the door had the... More 

Helpful?
Thank Junk M
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $112 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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