SHERATON NEW ORLEANS HOTEL $119 ($̶1̶3̶5̶) - Updated 2019 Prices & Reviews - LA

Very dirty, unsanitary hotel for this price!

This hotel is in a great location- walking distance to the French Quarter and on transportation routes, but my #1 priority in a hotel is cleanliness and this hotel fails miserably on that. I think their efforts to be "green" have gone way too far. On arrival, I noticed that one of the hand towels that was hanging in the bathroom looked more wrinkled than the others. When I looked closer, it was dirty. I threw it on the floor and used another. I later realized that one of the bath towels that was folded was also dirty and used- GROSS! The pillowcase did not smell clean and my allergies were triggered by something - God only knows what. The bedskirt looked had some kind of dried, splashed liquid on it and the comforter had dirty stains- NOT old stains that had been laundered, but stains from the previous occupants. There is NO EXCUSE for not laundering these things between guests. The vent in the bathroom also had black mold inside. We were on the 40th floor, which would have had a great view, but the window was way too dirty to be able to really enjoy it. I would not stay in this hotel again.…

Date of stay: September 2019

Value

Service

Sleep Quality

No Water

I am so disappointed in this hotel right now. I woke up in the middle of the night 1:30 am to find we have no water... yes no water can’t was my face, take a shower etc. So, I call the front desk and they lady tells me there is a plumbing issue, no apologies just the water will be off for two hours. What are we supposed to do with no water. I should have stayed somewhere else. Unhappy Marriott Bonvoy Customer!!! …

Date of stay: September 2019Trip type: Traveled as a couple

Absolutely Brilliant

This hotel was booked for us by our travel agent as part of our overall trip and we couldn't have asked for anything better. It is located on Canal Street which seems to be the major road of New Orleans itself. Our check in was handled quickly and efficiently and we were whisked up to our room on the 31st floor where we had a beautiful view of parts of New Orleans city. It was actually quite stunning. Our room was perfect. It was really huge by any standards anywhere in the world and was beautifully decorated and furnished with all the usual needs. Our sleep quality was perfect as the bed was equally as huge and the pillows were soft and comfortable. My only criticism was that the room lacked a fridge but we managed just the same. The bathroom was not all that huge but was adequate for our needs. An added bonus was that we had an ice machine right outside our door which we've never experienced before. Bonus! Thoroughly recommend this hotel…

Date of stay: September 2019Trip type: Traveled with family

Dear Terry B, Thank you for choosing the Sheraton New Orleans Hotel during your visit to our one-of-a-kind city. We appreciate you sharing how much you enjoyed your stay and our perfect location in the heart of downtown. Our spacious rooms are meant to relax and rejuvenate you, all while soaking in our scenic views, and we are thrilled to know this enhanced your visit. We are also pleased that our comfortable beds and pillows provided you with a great night’s sleep. We appreciate your kind recommendation and look forward to the pleasure of hosting you and your family back soon. Jennifer Gohagan Hotel Manager

Great Location - Full Service High Rise Hotel

Stayed 3 nights in Sept 2019 with my wife who had business planning a major conference at this property in 2020. Stayed on a Club Level floor (47th). Location is excellent and is located on Canal Street adjacent to the French Quarter. Reasonably close for walking (or short Uber ride) to all French Quarter dining/bars, Jackson Square, the Aquarium and the World War II Museum amongst many other fine attractions. Rooms are large and bed quite comfy. Desk, comfy chair, WIFI....Nice Club Level amenities including 42nd floor lounge for Marriott Elite Club members. 42nd floor lounge is open 24 hours a day with complimentary water, soda and wine/beer (at cost I believe) with light snacks. Hot hors d'oeuvres in the evening (e.g., chicken satay, chicken/sausage jambalaya). Club Level also includes a great, full buffet breakfast on level 2. Made-to-order omelettes, waffles. Many other egg, meat, potato, fruit and bread choices. And smoked salmon. Plenty of juice and coffee/tea choices. This property is full service with conference rooms, restaurants, swimming pool, concierge, parking....One negative is that even at upper levels one can clearly hear the noise of riverboat traffic (think tugboats) and trains along the river. The noise is not oppressive but is prevalent. Expect prices that reflect a full service hotel at a great location. My advice, shop around but if your research lands you at this property, you will not be disappointed.…

Date of stay: September 2019

Value

Cleanliness

Service

Room Tip: Upper level facing the river - quieter than close to street level

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Great place

This place was amazing from the room to the restaurant everything was right there .Everything was so nice and clean the staff was wonderful Guest services was great the rooms was great the best View in city .. you stay the whole weekend we also picked up another day we were having so much fun you will always have my business .…

Date of stay: January 2019

Dear J7976VXanthonyb, We are delighted you had an unforgettable experience at the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to being your home away from home. Jennifer Gohagan, Hotel Manager

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Sheraton New Orleans Hotel

Sheraton New Orleans Hotel

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