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Room & Suite (710)
Dining (209)
About
#111 of 177 hotels in New Orleans
Location
4.7
Cleanliness
4.2
Service
4.0
Value
3.7
GreenLeaders GreenPartner
Rest easy at Sheraton New Orleans Hotel. Our hotel in New Orleans, Louisiana, is located near Ernest N. Morial Convention Center, Caesars Superdome, and Smoothie King Center. After a busy day, unwind with our fully-equipped Sheraton Fitness Center, or enjoy on-site dining and cocktails at Pelican Bar.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
River View
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
206Restaurantswithin 0.3 miles
125Attractionswithin 0.3 miles
Contact
500 Canal Street, New Orleans, LA 70130
Getting there
Rental CarsSee rental cars from $46/day
3198Reviews83Q+A100Room tips
Reviews
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So centrally located. Easy walking distance of Canal St Chartres st, the trolley just outside hotel and Missisippi just at end of road. We were on floor 22 with a great view of the Missisippi and the paddle steamers. Room very good with nice bathroom and comfortable beds. Highly recommend for it's location. Breakfast very good. You can buy an all day pass on the trolley bus for $3. Excellent value. Only thing is the train woke us up at 3am and again at 5pm honking it's horn! Bar area very attractive on ground floor lobby. The positives far out way the negatives.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded yesterday
Dear BevElizabeth, On behalf of our staff, thank you for the kind review. We are pleased to know how much you loved our fantastic location, views, and accommodations. We are also delighted you enjoyed our delicious breakfast and Pelican Bar. All of us at Sheraton New Orleans Hotel appreciate your recommendation and look forward to welcoming you again soon. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This guy Don Morgan who works front checked us in and helped us with everything going out of his way and beyond the call of his job and we’re sitting here and he’s helping everybody while checking everybody in other people checking in people not doing what he’s doing for everybody he’s really fast getting people checked in and has all the answers for questions asked to him if not he gets it very pleasant personality we’re so impressed with him made our stay way better and easier go on line for us please and give and give Don some love for us -Roy Hammond (a boomer that doesn’t know how to leave reviews but is persistent his daughter leaves them 😂)
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 6 days ago
Dear stephaniejeanhammond, Thank you for being our guest at the Sheraton New Orleans Hotel. We are pleased that we provided you with a gratifying stay, and we appreciate your kind remarks. Don Morgan is terrific at anticipating our guests’ needs and ensuring their stay is most memorable. He will be pleased to know that you acknowledged him in the review. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We look forward to you choosing us every time your travels bring you to New Orleans. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don at the front desk was incredible! He bent over backwards to help while I was there for business, and always with a smile j on n his face for me and all the guests he helped. What a gem. Thank you Don and Sheraton!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 1 week ago
Dear Specialkstender, Thank you for this outstanding review and for selecting Sheraton New Orleans Hotel for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Don; we will be sure to share your kind words with him and the entire team for a job well done. It was a pleasure hosting you, and we look forward to seeing you again soon. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: very helpful staff, great lighted mirror in bath, great magnified shaving mirror, valet parking, feels safe. Cons: elevators have a steep learning curve, crowded lobby, no clock in the room, no USB ports or easy-access plugs by bed.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 3 weeks ago
Dear Valued Guest, It is great to read about your stay at Sheraton New Orleans Hotel. We work hard to ensure every guest has a comfortable and enjoyable experience, and it will be a pleasure to share your compliments with our team. We are also happy you loved all the amenities we offer. Additionally, we appreciate all your feedback, the positive as well as the things that would have enhanced your time with us. Thank you for leaving your comments, and we look forward to hosting you again soon. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a lovely hotel. Only stayed for 1 night before our cruise, but, I'd stay there again, no worries. Slap bang in the middle of town and on the main road. We had a room on the 36th floor. We had a view along Canal Street so we could watch the parades coming along. Great sized room with a full length window. All the staff we encountered were helpful and friendly. The buffet breakfast was lovely with a great selection. I must say the melon and pineapple selection was delicious. Thanks to everyone for making it a short but memorable stay
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: We were there during Mardi Gras. If you don't like crowded, confined streets then avoid New...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 4 weeks ago
Dear MrsReillers, Thank you for choosing to stay at Sheraton New Orleans Hotel before your cruise. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. We are also delighted to know our convenient location, spacious accommodations, thoughtful hospitality, and breakfast exceeded your expectations. It was a pleasure hosting you, and we look forward to doing so again soon. Jim Cook, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BE AWARE!!!!!! You may not get the room you made the reservation for. We booked for a single (king bed) bedroom. But when checking in, we were informed that we are going to get a two double beds. On further questioning why we weren't getting the rooms we paid for, the receptionist, with complete disregards to any hospitality, blamed it on the reservation system and said "many people don't even have rooms". I couldn't believe the rational she came up with for total failure on Sheraton's part. I guess you don't get what you pay for any more. We would have probably been better off staying in a cheap motel having little expectations for appropriate treatment. Also, this happened after they had cancelled my reservation unannounced. I happen to call them only to find out the reservation I made the night before was cancelled for unknown reasons. I expected better from Sheraton.…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 4 weeks ago
Dear vishalk214, We appreciate you bringing your concern to our attention. We are grateful for your patience. Thank you once again for your time; you have our assurance that we will address your comments appropriately. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited for three days with friends from Texas. Weekend was crowded with Mardi Gra parades Saturday and Sunday on Canal Street in front of hotel. Walking distance to French Quarter and Harrah's casino. Did not eat in hotel except for breakfast in the Club Lounge. Nice lobby bar but I did not drink there. Would have been 5 stars if the elevators on higher floors were not so loud. Ask for a room away from the elevators for quiet. The housekeeper for my room was a very nice lady named Sherellda who cleaned my room and left notes and chocolates for bedtime snack. I spoke with her one day while she cleaned my room and she was just a wonderful happy individual that made my day.
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Get a room away from noisy elevators
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded Feb 17, 2023
Dear ronc33, Thank you for your review regarding your stay at the Sheraton New Orleans Hotel. It was a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team, especially Sherellda. Thank you again for your feedback, and we look forward to welcoming you back. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great location near the French Quarter and directly on Canal Street. Streetcar stop just outside the hotel. We were there for Mardi Gras and the location was perfect. The lobby was decorated for Mardi Gras and had a jazz band playing in the lobby the afternoon we arrived. The hotel had viewing stands available—cost was reasonable because the stands put you on the same level as the float riders. Was able to make eye contact and interact with the riders—caught lots of beads and throws. The hotel staff is outgoing and helpful—the front desk and concierge told us about the stands at the hotel and provided an e-mail link to order; we were going to purchase tickets to stands further away because we did not know the Sheraton would have their own through their concierge company. These made it easy to go back and forth to the room between parades. When we checked in there were some small issues with the room—safe lock would not work and the phone did not work. I had to use my cell to call the front desk but they sent someone within minutes to fix the safe and the phone had been unplugged from the wall—once it was plugged in and charged it was fine. We booked a club level room and it was worth it—the club has a good breakfast and snacks all day as well as expanded offerings in the evenings. With the cost of restaurants in New Orleans being able to access the lounge more than made up the difference in room costs. One of the coffee machines was out of order so the line for coffee was a little long at times but not too bad. Our room had a great view of the Mississippi River and the cruise port so there was always something going on. One minor disappointment though—we received an e-mail the day we were traveling to New Orleans that only valet parking would be available during our stay; we had planned to use on-site parking so the valet was a little more expense than we had planned, Not a major issue but it would have been nice to know when we made our reservations. Overall we were very pleased with the stay—we have stayed here several times and would definitely stay here again.…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Definitely recommend a club level room with river view. Hotel is a major convention hotel so it...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded Feb 15, 2023
Dear LenoraR_13, This time of year, it’s one big celebration in New Orleans! It is wonderful to know you could enjoy all the amenities we offer and that our hospitality and location exceeded your expectations and we are glad you made the most of it. It is also nice to know you enjoyed the accommodations and that the beautiful views enhanced your time with us. However, we regret not making this a perfect experience but are happy we could resolve the issues to your satisfaction. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you again for sharing detailed feedback with fellow travelers and we look forward to your next visit. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an oversized vehicle we needed to park for three days and Hollis allowed us to park in the main parking area near the exit that had a high ceiling. He took the time to make sure we got backed in safely. Hats off to Hollis!
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded Feb 12, 2023
Dear Kirk W, Thank you for reviewing your stay at the Sheraton New Orleans Hotel. We are delighted to read that our valet team member Hollis helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a nice hotel in an extremely convenient location near bourbon. Have stayed at nicer hotels in the same area but this hotel still has a lot to offer for the money. Upgraded to a suite which had plenty of space and was very functional. Club amenities were above average for a Marriott property. Walls a bit thin but everything else was clean and as expected. Workers move at a leisurely pace but that is consistent with the south so not out of the norm for a NOLA hotel.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded Feb 10, 2023
Dear DavidD555, Thank you for staying at Sheraton New Orleans Hotel. We enjoyed your kind comments about our convenient location and the suite upgrade. We have noted your additional comments and will share them with our team appropriately. Thank you for choosing us, and we look forward to seeing you again soon. Jim Cook General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$190 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new orleans hotel new orleans, new orleans sheraton
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1110
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Frequently Asked Questions about Sheraton New Orleans Hotel
Which popular attractions are close to Sheraton New Orleans Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Escape Game New Orleans (0.2 miles), and The Sazerac House (0.03 miles).
What are some of the property amenities at Sheraton New Orleans Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton New Orleans Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton New Orleans Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton New Orleans Hotel?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton New Orleans Hotel?
Conveniently located restaurants include GW Fins, Oceana Grill, and Olde Nola Cookery.
Are there opportunities to exercise at Sheraton New Orleans Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton New Orleans Hotel located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are pets allowed at Sheraton New Orleans Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton New Orleans Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton New Orleans Hotel?
The staff speaks multiple languages, including English and Spanish.