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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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2,063 Reviews from our TripAdvisor Community

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Showing 1,956: English reviews
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Marietta, Georgia
Reviewed yesterday NEWvia mobile

It was me and friends first time to new Orleans and the hotel was amazing but the customer service was not and don't think I'll ever stay there again. But one of the Managers Joseph and a front desk agent zuriel was amazing and really took care of me and made sure my stay was really good that hotel needs...

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Thank dontaviouscoston1981
Miami, Florida
HOTEL’S FAVORITE REVIEW
Reviewed January 6, 2017

I cannot say enough great things about this property! First of all the location is the BEST does not compare to any other around. The property itself is so complete we spent many nights downstairs at the bar after dinner and actually decided to celebrate NYE downstairs. The staff was spectacular particularly Taylie who spoke to me as if we...

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4Thank 3princessesinapod
About Hotel's Favorite Review
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Wow! Thank you for this awesome 5-star review. We are beyond thrilled to have earned your designation as BEST and are especially proud that we were able to share the warmth of our Sheraton New Orleans family with you. Thank you too for your recommendation and please allow us to welcome you as our special guest again soon.

Kansas City, Missouri
Reviewed yesterday NEW

First off check in was terrible. We were traveling with kids and grand kids and a month before our stay we had requested two of the rooms to be connecting and the other two to be on the same floor, none of that happened. Check in also took more time than it should have. For what they charge for rooms...

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Thank cgc54
Reviewed yesterday NEWvia mobile

I liked my stay here. The hotel was nice clean and had a friendly staff. Had an issue with my lock and they fixed it quickly and made the situation right. The window had a great view and I liked the roof top pool. I will definitely stay here again.

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Thank Gaetano S
Manchester, NH
Reviewed 2 days ago NEW

From the moment we checked in to check out this was the best experience. We were warmly greeted at check in and told of all the amenities of the hotel and reassured the concierge can be very helpful. Our spacious rooms on the 42 floor had amazing views and were well appointed. The floor to ceiling door size window overlooking...

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Thank Dencro
Houston
Reviewed 3 days ago NEW

This hotel is in a good location and the common areas are nice. The rooms were musty upon arrival (maybe due to the age of the building, but turning on the a/c seemed to help a lot with this. I wanted to give this hotel a 3 star review, until I pulled back the comforter prior to going to bed....

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Thank FlyGirl1996
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased that you enjoyed our convenient location and lovely public spaces. We are extremely disappointed to hear, however, that you did not receive your expected amenity and that you experienced the level of housekeeping challenges that you did. Please accept our most sincere apology for failing you. We would like to know the...

San Antonio, Texas
Reviewed 4 days ago NEWvia mobile

Attended a conference here with my daughter but did not stay in the hotel . We did have reservations here and the reservation staff was amazing. They were willing to work with me to give us a good rate but in the end we stayed with friends in the area. Every day we came to the conference and the hotel...

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Thank texpen2017
Manchester
Reviewed 1 week ago NEW

Our room was spacious, very clean, and modernly furnished. The beds were very comfortable pillowtops with down covers. Bathroom large and ample supplies of soap, shampoo etc. The only drawback was the foyer light was so dim it made little difference on or off. Staff was cordial, efficient, and helpful with questions being answered. We were right across from the...

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Thank Nadine1961
Reviewed 1 week ago NEWvia mobile

My daughter and I checked out this morning from our stay at the Sheraton on Canal Street. This hotel is always a great refuge from the hustle of New Orleans. We came to town to relax and listen to some great music. We spent yesterday meandering around the French Quarter listening to the sounds of the city, but the real...

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Thank Reba L
Reviewed 1 week ago via mobile

Sheraton is a large scale high rise hotel in the city centre of New Orleans. Rooms are comfortable, with an option to go green, meaning no room service against a food discount or SPG points. Considering that plenty towels are provided, no need to have the room done every day. Location quite nice at Canal street, a few blocks from...

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Thank McStea
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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $152 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New Orleans Hotel staff and other travelers.
42 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from the ice/vending room, the ice machine is very loud.”
 of 5 bubbles Youvegottaread, 1 week ago | Read review
“River view rooms are lovely!”
 of 5 bubbles Gise2, 2 weeks ago | Read review
“Steady away from the lifts and rooms facing Canal St there are some great river views.”
 of 5 bubbles DAVIDW448, 2 weeks ago | Read review
“high floors have better view stay away from elevator,people are noisy after drinking.”
 of 5 bubbles 875audreyn, 2 weeks ago | Read review
“Ask for a high floor room (for a good view and to minimize noise)”
 of 5 bubbles 310KarenB, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question