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Room & Suite (637)
Dining (181)
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton New Orleans Hotel
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#101 of 183 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Brimming with style but grounded in substance, Sheraton New Orleans Hotel is the perfect base for your downtown escape. Located on Canal Street, our hotel is steps from the buzz of the French Quarter, and also offers seamless access to notable NOLA points of interest including the Ernest N. Morial Convention Center, Mercedes-Benz Superdome and Smoothie King Center. Relax in our refined guest rooms and suites, which boast plush bedding, spacious work areas, modern technology and floor-to-ceiling windows overlooking the French Quarter and the Mississippi River. Make a splash in our picturesque rooftop pool or reboot in our fully-equipped Sheraton Fitness Center. For those craving authentic New Orleans cuisine, Roux Bistro fits the bill with creative Cajun dishes, while Pelican Bar is ground-zero for colorful cocktails. A leading meeting and events destination in downtown New Orleans, our hotel features 105,000 square feet of flexible venue space, including several expansive ballrooms.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
River View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
242Restaurantswithin 0.3 miles
120Attractionswithin 0.3 miles
Contact
500 Canal Street, New Orleans, LA 70130
Getting there
Rental CarsSee rental cars from $47/day
3093Reviews80Q+A100Room tips
Reviews
Traveler rating
- 1,046
- 1,152
- 523
- 235
- 137
Time of year
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Popular mentions
I have stayed at this hotel several times in the past and always found it to be great. I have a reservation for Sept and was having trouble. When I called I dialed 0 and was lucky enough to get Glenda. What a charming and helpful person. She got me my confirmation right away and left me with a huge smile. Congrats to her and the staff, Iook forward to my visit in September.
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Date of stay: July 2021
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 5 days ago
Hello Dallasallen, Thank you for choosing Sheraton New Orleans Hotel for your stay once again. There is nothing greater than to learn that a guest returns to our hotel because they love our staff and everything our hotel has to offer. It was also rewarding to read your kind remarks regarding Glenda's attention to detail. Thank you for appreciating her efforts. She will be happy to know that she is being recognized for her hard work. Thank you once more, and we look forward to welcoming you back soon. Jim Cook General Manager
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He was great and really helpful. He spoke with respect and treated us with great manners. The southern hospitality was a really big plus. He put in work to get us a ride to the airport in short notice.
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 2 weeks ago
Hello Isaacukwu, Thank you for choosing Sheraton New Orleans Hotel for your recent stay and for taking the time to write a review about our wonderful staff - specifically Chris. We will certainly pass on your kind comments to him to recognize his excellent service. Thank you once more, and we look forward to welcoming you back to our hotel on your next visit to our city. Jim Cook General Manager
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Chris was wonderful and worked very hard for us. Friendly and efficient service. Overall, we enjoyed our frip and the staff at tbe sheraton was great. Will be booking at sheraton next time we visit New Orleans.
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 2 weeks ago
Hello 0thuyanhn, Thank you so much for your very kind review. We are thrilled to know how much you enjoyed your stay and that our staff met and exceeded your expectations. We especially want to thank you for acknowledging Chris for the excpetional service he provided that made your stay so memorable. We hope to welcome you back very soon to Sheraton New Orleans Hotel. Thank you again. Jim Cook General Manager
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Poorly run hotel and outdated hotel. Staff needs to work on customer service. Hidden Parking fees and WiFi fee ridiculous. Never been to a hotel that tried to charge me for WiFi. No fridge in room either and pool closed. Been to a lot of hotels throughout my travels and this is by far the worst. I suggest pp look elsewhere.
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 2 weeks ago
Hello 625sakinak, Thank you for your review of our hotel. We are sorry you experienced several difficulties during your stay with us, and more importantly, that you felt our associates fell short of providing exceptional service. Our team takes great pride in delivering an outstanding experience to all who visit, and we apologize this was not the case for you. We also regret your disappointment with some of the extra costs associated with your visit. Please know that our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you once more, and we hope you will consider giving us a second chance in the future to provide you with the superior hospitality you should always expect from us. Jim Cook General Manager
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I was traveling back to the airport by myself and was having difficulty arranging transportation. Chris, one of the Bellmen asked how he could help and in a moment he found a taxi for me and escorted me to my ride. So thankful for his assistance !
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Date of stay: June 2021Trip type: Traveled with friends
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 4 weeks ago
Dear Brea M, Thank you for the excellent comments regarding your stay at the Sheraton New Orleans Hotel. We love hearing how much you enjoyed our devoted staff, mainly Chris. Our associates are dedicated to going the extra mile, and we are pleased they helped to make your stay exceptional. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again whenever you return to our area. Jim Cook General Manager
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PRICE RANGE
$153 - $453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new orleans hotel new orleans, new orleans sheraton
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1110
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Claim Your Listing Frequently Asked Questions about Sheraton New Orleans Hotel
Which popular attractions are close to Sheraton New Orleans Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Sazerac House (0.03 miles), and The Escape Game New Orleans (0.2 miles).
What are some of the property amenities at Sheraton New Orleans Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton New Orleans Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton New Orleans Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton New Orleans Hotel?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton New Orleans Hotel?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Southern Candymakers.
Are there opportunities to exercise at Sheraton New Orleans Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton New Orleans Hotel located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are pets allowed at Sheraton New Orleans Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton New Orleans Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton New Orleans Hotel?
The staff speaks multiple languages, including English and Spanish.