So centrally located. Easy walking distance of Canal St Chartres st, the trolley just outside hotel and Missisippi just at end of road. We were on floor 22 with a great view of the Missisippi and the paddle steamers. Room very good with nice bathroom and comfortable beds. Highly recommend for it's location. Breakfast very good. You can buy an all day pass on the trolley bus for $3. Excellent value. Only thing is the train woke us up at 3am and again at 5pm honking it's horn! Bar area very attractive on ground floor lobby. The positives far out way the negatives.
This guy Don Morgan who works front checked us in and helped us with everything going out of his way and beyond the call of his job and we’re sitting here and he’s helping everybody while checking everybody in other people checking in people not doing what he’s doing for everybody he’s really fast getting people checked in and has all the answers for questions asked to him if not he gets it very pleasant personality we’re so impressed with him made our stay way better and easier go on line for us please and give and give Don some love for us -Roy Hammond (a boomer that doesn’t know how to leave reviews but is persistent his daughter leaves them 😂)
Don at the front desk was incredible! He bent over backwards to help while I was there for business, and always with a smile j on n his face for me and all the guests he helped. What a gem. Thank you Don and Sheraton!
Pros: very helpful staff, great lighted mirror in bath, great magnified shaving mirror, valet parking, feels safe. Cons: elevators have a steep learning curve, crowded lobby, no clock in the room, no USB ports or easy-access plugs by bed.
What a lovely hotel. Only stayed for 1 night before our cruise, but, I'd stay there again, no worries. Slap bang in the middle of town and on the main road. We had a room on the 36th floor. We had a view along Canal Street so we could watch the parades coming along. Great sized room with a full length window. All the staff we encountered were helpful and friendly. The buffet breakfast was lovely with a great selection. I must say the melon and pineapple selection was delicious. Thanks to everyone for making it a short but memorable stay
BE AWARE!!!!!! You may not get the room you made the reservation for. We booked for a single (king bed) bedroom. But when checking in, we were informed that we are going to get a two double beds. On further questioning why we weren't getting the rooms we paid for, the receptionist, with complete disregards to any hospitality, blamed it on the reservation system and said "many people don't even have rooms". I couldn't believe the rational she came up with for total failure on Sheraton's part. I guess you don't get what you pay for any more. We would have probably been better off staying in a cheap motel having little expectations for appropriate treatment. Also, this happened after they had cancelled my reservation unannounced. I happen to call them only to find out the reservation I made the night before was cancelled for unknown reasons. I expected better from Sheraton.…
Visited for three days with friends from Texas. Weekend was crowded with Mardi Gra parades Saturday and Sunday on Canal Street in front of hotel. Walking distance to French Quarter and Harrah's casino. Did not eat in hotel except for breakfast in the Club Lounge. Nice lobby bar but I did not drink there. Would have been 5 stars if the elevators on higher floors were not so loud. Ask for a room away from the elevators for quiet. The housekeeper for my room was a very nice lady named Sherellda who cleaned my room and left notes and chocolates for bedtime snack. I spoke with her one day while she cleaned my room and she was just a wonderful happy individual that made my day.
Great location near the French Quarter and directly on Canal Street. Streetcar stop just outside the hotel. We were there for Mardi Gras and the location was perfect. The lobby was decorated for Mardi Gras and had a jazz band playing in the lobby the afternoon we arrived. The hotel had viewing stands available—cost was reasonable because the stands put you on the same level as the float riders. Was able to make eye contact and interact with the riders—caught lots of beads and throws. The hotel staff is outgoing and helpful—the front desk and concierge told us about the stands at the hotel and provided an e-mail link to order; we were going to purchase tickets to stands further away because we did not know the Sheraton would have their own through their concierge company. These made it easy to go back and forth to the room between parades. When we checked in there were some small issues with the room—safe lock would not work and the phone did not work. I had to use my cell to call the front desk but they sent someone within minutes to fix the safe and the phone had been unplugged from the wall—once it was plugged in and charged it was fine. We booked a club level room and it was worth it—the club has a good breakfast and snacks all day as well as expanded offerings in the evenings. With the cost of restaurants in New Orleans being able to access the lounge more than made up the difference in room costs. One of the coffee machines was out of order so the line for coffee was a little long at times but not too bad. Our room had a great view of the Mississippi River and the cruise port so there was always something going on. One minor disappointment though—we received an e-mail the day we were traveling to New Orleans that only valet parking would be available during our stay; we had planned to use on-site parking so the valet was a little more expense than we had planned, Not a major issue but it would have been nice to know when we made our reservations. Overall we were very pleased with the stay—we have stayed here several times and would definitely stay here again.…
We had an oversized vehicle we needed to park for three days and Hollis allowed us to park in the main parking area near the exit that had a high ceiling. He took the time to make sure we got backed in safely. Hats off to Hollis!
This is a nice hotel in an extremely convenient location near bourbon. Have stayed at nicer hotels in the same area but this hotel still has a lot to offer for the money. Upgraded to a suite which had plenty of space and was very functional. Club amenities were above average for a Marriott property. Walls a bit thin but everything else was clean and as expected. Workers move at a leisurely pace but that is consistent with the south so not out of the norm for a NOLA hotel.
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