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500 Canal Street, New Orleans, LA 70130
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Traveler (1484)
Room & Suite (709)
Dining (195)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton New Orleans Hotel
Updated 04/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#118 of 182 in New Orleans
Location
4.7
Cleanliness
4.2
Service
4.0
Value
3.7
GreenLeaders GreenPartner
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
River View
Languages Spoken
English, Spanish
Hotel links
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3141Reviews82Q+A100Room tips
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Peter wrote a review May 16
Lisbon, Portugal3 contributions3 helpful votes
PROS: At Canal street, 3 minutes away walking from the crazy Bourbon street. Nice large rooms, never slept so high in my life (43th floor), fast elevator you feel the pressure diferences, makes almost your ears pop, wonderful view over the city and the Mississipi, small swimming pool to enjoy up to 21h00 (towels provided in self service, next to the pool). Now the CONS: Queuing at the front desk despite 4 workers available (they were friendly though during the interaction with me). Left my room at 10h00 in the morning, no one tidied up the room, when I came back in the late evening (and no, I didn't leave the "privacy please" sign outside). Shampoo dispenser not working. Drainage problems in the tub. Room phone disconnected from the line. This only shows that the staff doesn't check every detail in a room, as expected between guest changes. Breakfast Buffet, with lots, and I mean really lots of waiters and waitresses, but people queuing to be seated, despite that there are lots of available tables and seats. It was a complete non-efficient non-sense/lack of organizational skills. They should just let people sit down, as in any other hotel, and then ask what they want to drink. And the buffet, ha ha ha. I'm sorry but I can't call it even a buffet. I wanted to say that 2-3 star hotels in Europe have better buffets, but even that would be insulting to the European (and probably US counterparts). And I'm not being ironic, I really mean it. You have like 4 warm dishes, there were 4 slices of toast, about 10 slices of ham, no fruit to be seen, some fresh milk on ice, with processed cereals packages next to it, 2-3 bagels. I mean all the food available would fit comfortably on my dining table. I mean this hotel has probably over 500, but the bread/bagel box is as big as the one my mother had home and it was only the two of us back then. The buffet available at a French "Première classe" hotel is opulent in comparison (and probably 95% of French people would refuse to stay in a Première classe hotel...). Now I'm being picky, but it even has a Starbucks inside. Maybe I'm just too old-fashioned, but in Europe no Sheraton hotel would even consider to have such a shop near its premises, not to mention inside its lobby. Or probably the definition of Sheraton in the US is really different from the one in Europe, but it was sad to see this.
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Date of stay: May 2022
Location
Service
Trip type: Traveled
Room Tip: Top floors vies is amazing.
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 1 week ago
Dear peterkron, Thank you for being a loyal customer and for taking the time to evaluate your time with us. Please accept our sincere apologies for not meeting your expectations. We especially thank you for your feedback about the breakfast buffet, and we will share your concerns with our food and beverage team. We would welcome another opportunity to provide you with the stay you deserve. We wish you all the best with your travels. Jim Cook General Manager
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The Fox wrote a review May 15
2 contributions
I booked this hotel due to there being a convention onsite. Upon arrival, the AC wasn't cooling well, the floors and sheets where dirty and room smelled like Marijuana. I didn't even bother asking for another room. I just asked I not be charged for the hr or so I was there and canceled my stay. There was no concern expressed by the desk, no trying to talk me into staying, etc. Based on this and other reviews, seems this is probably the norm. We stayed 1 block over at the JW Marriott. Wonderful rooms, clean, smell great, either new or newly remodeled and for roughly the same cost per night.
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Date of stay: May 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 1 week ago
Dear thef449, We want to thank you for taking the time to post your review. We sincerely apologize for the condition of your room which caused you to cancel. We take our guest's feedback seriously and will ensure this housecleaning oversight does not happen again. We hope we can have another opportunity to make your next stay exceptional. Jim Cook General Manager
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ixodes wrote a review May 15
12 contributions7 helpful votes
We stayed here last week for a conference (located at the hotel). Our first room smelled strongly of marijuana smoke; the hotel did move us to another room down the hall when we reported this. Both rooms were small and dirty. Due to the design of the building, rooms are quite dark during the day, with one narrow floor to ceiling window at the end of one wall, but the shutters provided as a window covering also didn't block light well at night. Noise from the street was clearly audible. Carpets had stains, pictures were missing from the wall (we could see the hooks still in place and were able to compare the first and second room's picture arrangement), and furnishings were battered, dented, and scratched. Interestingly, the first room had a refrigerator and the second did not: I'm not sure which was the outlier. The bathroom was tiny and the water pressure was low, though we did not have any problems with hot water. Parking was expensive: valet was $48/day and self-parking was $45/day, so we opted to valet, which was very slow. We were unimpressed with this hotel and would not stay here again, even if business travel takes us back to New Orleans in the future. We wished we could have left after the first night and moved to another Bonvoy hotel in the area.
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Date of stay: May 2022
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 1 week ago
Dear ixodes, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the oversights when servicing your room. We take our guest's feedback seriously and will ensure this does not happen again. Furthermore, we also regret your disappointment with our valet parking, and we are sorry that you experienced a long wait time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your comments as we continually strive to improve our efforts. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Jim Cook General Manager
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Anthony wrote a review May 10
St. Catharines, Canada1 contribution2 helpful votes
I booked a no deposit free cancellation stay for September 2022, and the still billed me for one night stay (which was outside of the reservations’s cancellation terms). Now they claim they never charged me anything, even though it’s on my credit card bill. Very deceitfully behaviour for what is supposed to be a reputable hotel. They have taken no ownership to resolve, and are almost impossible to contact. Beware before you book with them! I now have to deal with disputing a transaction with my credit card. What a hassle!!!!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 2 weeks ago
Dear Quest55324289015, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Jim Cook General Manager
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Joseph K wrote a review May 4
Saint Paul, Minnesota67 contributions45 helpful votes
I stayed 3 nights while attending an event at the convention center (a long distance away, but hotels near the convention center aren't near much of anything else). Love the location -- very central. All the staff I dealt with were friendly. Room is basic, but functional (except for one detail below). Bathroom is quite dated and low-ceilinged (not a problem for me, but shower would probably bother anyone close to 6 feet tall). Plumbing was a mix -- shower had good pressure, but diverter was poor so always lots of water coming from bath. Toilet didn't seem to hold water in the bowl. Would have benefited from an overhead or shower light. Hotel overall seemed pleasant. The elevators (the type where you enter the floor and are directed to your elevator) worked well. No security system, but they did post someone checking keys late a night. If not for the problem I experienced, it would be a solid 3-star property that with some work could improve to four stars. But when I arrived in my room it was clear there was a problem with the front entry light. The light sensor worked, but the timer was set to about 20 seconds. More annoying still, it would go on and off about once a minute when I was working at the desk. I would have just turned it off, but somehow even that would reset and go back into sensor mode. Very annoying, but seemingly easy to fix (these switches usually have a dial inside to set the time they're on; some can be put into manual mode, which would have been much better). I tried four times to get this fixed. Twice I called guest services, and each time was reassured that an engineer was being sent to come. Nobody came. The next morning I used the Bonway app to chat with guest services and ask again. Nothing. Tried one last time that evening. And asked for a follow-up call from a manager. Nothing. Gave up. I ended up unscrewing the light so it would bug me (though that meant I had to leave a lamp on when I went out in the evening), and disappointed with the level of service. I realized that this was not isolated. There were other disconnects. I checked in on the app which seemed to serve no purpose at all (they never assigned a room until I arrived at the hotel, and they wouldn't issue a digital key until I'd presented ID and a credit card). The app claimed you could use the key to enter the street-side entrance after it closed for the night -- but that didn't work (neither did the physical key). A lot of things that could probably be solved with attentive management, an overhaul, and some training. At the right price, I'd stay again. But I'd be looking first at other hotels in the hopes of a better experience.
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Date of stay: May 2022
Rooms
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Service
Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 3 weeks ago
Dear Joseph K, Thank you for reviewing our hotel. Providing only the highest level of hospitality is our main focus; therefore, we apologize for the complications you experienced with the light in your assigned guest room and also with your mobile key. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to New Orleans. Jim Cook General Manager
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TravelinSteve2013 wrote a review May 3
Houston, Texas135 contributions58 helpful votes
This is a tired hotel. The decir is tired, the carpets are worn, wallpaper is peeling and soap dispensers fall off the bathroom wall. Maybe that’s why the staff seems tired too. But, you would think for a conference hotel, they would at least have laundry service; ESPECIALLY WHEN THEY SAY SO ON THEIR WEBSITE!!! I’m tired of hotels promising things they won’t deliver on. If you want a Marriott property, go across the street to Marriott Nee Orleans.
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Date of stay: May 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 3 weeks ago
Dear TravelinSteve2013, Thank you for sharing your experience at our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also with maintaining the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. Additionally, we hope you will accept our sincerest apologies for any misinformation regarding our services. We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve your concerns. Again, we thank you for choosing our hotel and hope we may have another opportunity to provide you with the level of service and hospitality you deserve. Jim Cook General Manager
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Kewalker wrote a review May 1
Columbus, Ohio15 contributions18 helpful votes
After reading so many bad reviews I was more than a little nervous at staying at the Sheraton. But we didn’t have a choice because the room was booked for us for a conference. But I was nervous for nothing. This hotel wonderful. We were able to check in by 10:30 am. I know this is unusual and we were grateful. The staff throughout our entire stay was friendly and helpful. Including front desk, bellmen, cleaning and general staff walking about. Our room was excellent, clean, comfortable bed, plenty of towels, plenty of hot water and a great view (3722). Location was perfect for walking everywhere. My only downside was the water pressure felt like I was showering in an RV with a trickle of water. And our room had an odor but I think that is typical NOLA. Don’t be afraid of the bad reviews. You will enjoy your stay.
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Date of stay: April 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 3 weeks ago
Dear Kewalker, We are glad your conference brought you to stay with us at Sheraton New Orleans Hotel. It is delightful to read that you loved our location, accommodations, and especially the hospitality you received from all our departments. We work hard to ensure every guest has a comfortable and enjoyable experience, and it will be a pleasure to share your flattering compliments with our team. Thank you for leaving your feedback and for recommending us online, and we look forward to hosting you again. Jim Cook General Manager
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akuheadmumblecrust wrote a review Apr 2022
20 contributions11 helpful votes
Compared to other high end hotel chains, this was a thorough disappointment. The room we were stuck with (1611) is literally next to the elevators. The second issue was a leaking pipe in the bathroom. We called maintenance and were told the only way to fix it was to turn off water to the entire hotel. That sounded like a blatant lie to me. We asked to switch rooms and were told the only room we could move to had single beds. Sounded like another blatant lie. The room was noisy and we used half our towels mopping water in the bathroom. I talked to other wedding guests that stayed at the Sheraton and didn’t have problems with their rooms. I know they had the same group rate but we just got stuck with a terrible room. My previous trip we stayed down the street at the Westin (a much better experience).
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Date of stay: April 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 3 weeks ago
Dear Akuheadmumblecrust, Thank you for your stay at our hotel and for your comments. We want every guest to know their importance and experience a seamless and relaxing stay. Therefore, on behalf of our entire staff, please accept our apologies for the maintenance deficiencies and less than exceptional service you encountered on your recent visit. Please know that we take your comments to heart and genuinely regret the negative impact these issues had upon your stay. You have our absolute assurance that I will be addressing this matter with our team to the extent that they fully understand the impact their actions make upon our guests. We do hope you will give us another chance the next time you are in the area. We would love the opportunity to provide you with the flawless stay you deserve. Jim Cook General Manager
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letsdrive922 wrote a review Apr 2022
New York City, New York22 contributions6 helpful votes
Great location on Canal St. - our room overlooked the Mississippi River. Checked in online and our room was ready when we arrived. Beds are very comfortable. Staff is friendly and helpful. Little to no waiting for elevators!
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Date of stay: April 2022
Cleanliness
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Sleep Quality
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 4 weeks ago
Dear Letsdrive922, Thank you for reviewing Sheraton New Orleans Hotel. We are glad you liked our convenient location, comfortable accommodations, and friendly associates. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Jim Cook General Manager
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JimWPPA wrote a review Apr 2022
West Pittston, Pennsylvania267 contributions161 helpful votes
I stayed in this hotel 20+ years ago for a Jazz Fest and thought it was perfect. Checked in for the Final Four. Staying on points as a Bonvoy Titanium. Upgraded to an executive suite for 5 night stay (SNA), room was spotless and large. Status was acknowledged, and club level access was provided. Televisions worked well, were SMART to a certain extent and daily service was offered and we opted for every other day. Service never happened. It was not required, but definitely not happening. We ran into our housekeeper on last day as we had a late checkout and she showed me that we were not on her list. We were provided with a daily care package of towels though and robes. Room service was good. Breakfast buffet that was free with status was awful. North Carolina team hotel, Ran into coaches, players and icons in the Club Lounge, they were very kind and courteous to my 15yo The major issue at the hotel was water pressure and temperature. At peak use times there was no hot water and almost no water pressure. Think a triple of tepid water Bar lounge area was nice and market was ok. Not comparable to others in the area. Room was very nice, up high, amazing river view. Furniture was updated. Wet bar worked well. Fridge provided worked well. We had fun, but the shower thing was a big problem The rate for a non award stay was around $800/night. Not really worth it, in a town with tons of options. 3 or 4 other Bonvoy properties within a block or 2.
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Date of stay: April 2022
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Sheraton New Orleans Hotel
Responded 4 weeks ago
Dear JimWPPA, Thank you for choosing our hotel for your visit to New Orleans. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We also want to apologize for the issues you experienced with our housekeeping team and your guest bathroom We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Jim Cook General Manager
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PRICE RANGE
$190 - $339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new orleans hotel new orleans, new orleans sheraton
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1110
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Frequently Asked Questions about Sheraton New Orleans Hotel
Which popular attractions are close to Sheraton New Orleans Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Escape Game New Orleans (0.2 miles), and The Sazerac House (0.03 miles).
What are some of the property amenities at Sheraton New Orleans Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton New Orleans Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton New Orleans Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton New Orleans Hotel?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton New Orleans Hotel?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Oceana Grill.
Are there opportunities to exercise at Sheraton New Orleans Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton New Orleans Hotel located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are pets allowed at Sheraton New Orleans Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton New Orleans Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton New Orleans Hotel?
The staff speaks multiple languages, including English and Spanish.