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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1459)
Room & Suite (630)
Dining (181)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton New Orleans Hotel
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#103 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Brimming with style but grounded in substance, Sheraton New Orleans Hotel is the perfect base for your downtown escape. Located on Canal Street, our hotel is steps from the buzz of the French Quarter, and also offers seamless access to notable NOLA points of interest including the Ernest N. Morial Convention Center, Mercedes-Benz Superdome and Smoothie King Center. Relax in our refined guest rooms and suites, which boast plush bedding, spacious work areas, modern technology and floor-to-ceiling windows overlooking the French Quarter and the Mississippi River. Make a splash in our picturesque rooftop pool or reboot in our fully-equipped Sheraton Fitness Center. For those craving authentic New Orleans cuisine, Roux Bistro fits the bill with creative Cajun dishes, while Pelican Bar is ground-zero for colorful cocktails. A leading meeting and events destination in downtown New Orleans, our hotel features 105,000 square feet of flexible venue space, including several expansive ballrooms.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
On-demand movies
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay Like a Local Package
3,073Reviews76Q+A100Room tips
Traveler rating
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Popular mentions
Tour595931 wrote a review Dec 2020
9 contributions1 helpful vote
We had a great experience at this hotel. The entire staff was wonderful. The front desk staff was so friendly and helpful. The valet drivers were wonderful. The rooms were clean and quiet. The location is perfect!! We were within walking distance to everything we needed. I would highly recommend staying here.
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Date of stay: December 2020
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drm02 wrote a review Nov 2020
glenwood, Missouri205 contributions26 helpful votes
We came in during a couple of big conferences so the hotel was crazy when we got there. The front desk and all of the staff were very efficient on getting all of us checked in and to our rooms. The Internet was down the day we got there and the Manager worked hard on getting fixed. The rooms were nice and the rooms were the perfect temperature when we got into our room. The hotel has a fedex, atm, bank, restaurant and bar, pool, & Starbucks in it. I felt safe in the area. I would definitely stay here again and recommend this nice Sheraton!!
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Date of stay: March 2020
Location
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Trip type: Traveled on business
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LeavingOnAJettPlane wrote a review Sep 2020
New Jersey116 contributions13 helpful votes
We decided on the Sheraton during our NOLA visit to ring in 2020. We were very happy with the staff. They were attentive and even matched a lower price once we arrived. We booked two rooms.. A king & a Double & both were great rooms. We loved the location, the decor, the beds were comfy & the staff were very professional. This will be our goto Hotel during future visit to NOLA.
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Date of stay: January 2020
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Mindi D wrote a review Apr 2020
Pittsburgh, Pennsylvania5 contributions1 helpful vote
We stay at this location on Canal Street every trip to New Orleans. The rooms are comfortable and well taken care of. The front desk staff is always ready to help and friendly with a welcoming smile. We used this hotel for our wedding in December and everyone loved the location. It is easy to navigate the French Quarter from here and the street car can take you anywhere else.
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Date of stay: December 2019
Value
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Service
Room Tip: Request high floor rooms for a spectacular view no matter which side of the hotel you're on.
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Response from TeamMarriott, Manager at Sheraton New Orleans Hotel
Responded Apr 18, 2020
Dear 203mindid, On behalf of our staff, thank you for the terrific review and for choosing us for the special occasion. We work hard to ensure every guest has a comfortable and enjoyable experience, and we will share your flattering compliments with our associates, especially our front desk team. We are also pleased to know how much you and your group loved our fantastic location. Our proximity to the Canal Streetcar Line allows our guests a great way to see the city. You can jump on and head to the City Park, one of the nation’s oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects; and we are glad you agree. Thank you for your loyalty, and we look forward to hosting you again soon. Jennifer Gohagan Hotel Manager
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Travel before 2020 was fun wrote a review Apr 2020
Fort Wayne, Indiana619 contributions531 helpful votes
My review disappeared so I am reposting. The Sheraton New Orleans is an outdated hotel. Plain and simple. It is several years overdue for an exhaustive renovation. I booked one of the premium suites and was very disappointed in how dilapidated the condition of the room was, although it was clean. The club lounge has amazing city views but the food is heavy on carbs and meat at night. Stupidly, there is no breakfast, not even a quick continental breakfast in the morning. Instead the breakfast is downstairs in the restaurant, which sounds great until you try having breakfast at peak hours. Staff were okay, but not exceptional. No doorman on the main street entrance, which is where Uber dropped me off. Front desk never offered to help with luggage. All things considered, I'll forget I will have ever stayed here. It is an outdated, bland Sheraton.
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Date of stay: March 2020
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Trip type: Traveled on business
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Response from TeamMarriott, Manager at Sheraton New Orleans Hotel
Responded Apr 9, 2020
Dear travelnonstop247, Thank you for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities, and we are very disappointed, as you rightly were. This is not our standard and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thank you again for your feedback; it is valuable to our team. Jennifer Gohagan Hotel Manager
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PRICE RANGE
$153 - $453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new orleans hotel new orleans, new orleans sheraton
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1110
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Frequently Asked Questions about Sheraton New Orleans Hotel
Which popular attractions are close to Sheraton New Orleans Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Escape Game New Orleans (0.2 miles), and The Sazerac House (0.03 miles).
What are some of the property amenities at Sheraton New Orleans Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton New Orleans Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton New Orleans Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sheraton New Orleans Hotel?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton New Orleans Hotel?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Southern Candymakers.
Are there opportunities to exercise at Sheraton New Orleans Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton New Orleans Hotel located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at Sheraton New Orleans Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton New Orleans Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton New Orleans Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.