I stayed here for a conference in April and was very disappointed in the service. There was limited front desk staff and the waits were very long. The staff wasn't very friendly, probably because they are overworked and understaffed. The rooms seemed very outdated. No one ever answered when I called the front desk to address problems. I had a more prompt response when I used my Bonvoy app which I would suggest anyone use if they need extra housekeeping, etc. The MClub was nice with a good selection of food and a nice atmosphere which was a nice respite from the rest of the hotel. Overall not horrible, but not up to my expectations for a Marriott. Consider other hotel options in the area.
I unfortunately had to stay here for multiple nights while attending a conference. If I could have switched, I would have. Never again! The staff is not trained and does not know what they are doing. There is no water anywhere in the hotel. This includes the exercise/fitness area - no bubbler or water bottles - just an empty fridge. We rented a meeting room for a business meeting. At the assigned time (2pm) we found the room and it looked like an interrogation room. The drinks we had ordered (waters/sodas/etc.) were no where to be found, nor was any staff. The tables were dirty, the floor had no carpet - only cracked concrete. Other amenities just have not been updated in years - for example, the phones in the rooms don't even have a speaker option? I called the front desk and no one even ever answered the phone for minutes until I hung up, and I have status at Marriott. The windows of my room look like they have not been cleaned in years and the elevators were not cleaned during my visit either. The only positive thing is the bed was a Marriott bed, so you have that. But my sheets did not fit the queen bed (???) so they were half off. At least I was only one person so it didn't matter much to me. I rarely leave reviews, but need to spare travelers from this hotel. Look at the other reviews and do yourself a favor - avoid this place.…
One of the worst hotel experiences ever. Worst staff I have ever dealt with. They are not friendly, rude and not helpful….The reception is 24/7 busy. They have fedex office at the hotel and charged me for every item that was shipped to my room.
Marriott 5/4/2022 This is the worst Marriott I have ever stayed in. I am a Titanium rewards member. We arrived late due to flight delays. On arrival there was one desk clerk on duty. She was dominated by a guest who had a problem she couldn't solve. The supervisor came and instead of moving him away, kept him at the desk while the clerk watched. Finally he moved him away. The next person on line wanted a key to a room to which he was not entitled. Instead of quickly dealing with him, the conducted a search of the guest register for him. When we finally got to the desk we were not acknowledged as Titanium status, no welcome gift and misdirected to the lounge. My request for an upgrade for the Marriott program was refused. We got to an undersized room in dire need of updating. The bathroom was undersized and difficult for two guests to use in a two bed room. There was a stain on the floor coffee or cola which ended up on our feet. The requested extra pillows and towels were not provided. The room had a peculiar odor like a smoker's damage was not remedied. Didn't find staff helpful save one server in the M lounge. The hotel was full but two elevators were off. Several guests commented on long waits for elevators both up and down. When we left, the checkout line had 25 guests in line. Assumed my automatic checkout was ok. Got the bill and discovered they overcharged me for our last night by over $100. This hotel has no business representing itself as a Marriott. I have stayed in better Motel 6's. They take advantage of their location to fleece their guests. Pathetic.…
Not a very good Hotel. They charge over 50.00 a day for car parking and Wi-Fi is 16 a day. New Orleans in General is a crime ridden city and there are drug addicts soliciting people at the entrance of the hotel. Just an over all nasty and filthy place.
Yuk. Very disappointed. I’m a loyal Marriott customer, but maybe not for long.. stayed here even though conference was at the Hyatt. This Marriott is old and dirty. Layer of dust on furniture. Flaky Internet connection. Returned to room after 13 hours of meetings and the room had not been cleaned! Stayed on 18th floor.
Busy hotel. Efficient, clean. Room on the river side on 27th floor w beautiful views. A bit noisy with the train and traffic but worth it. Bring ear plugs if you at a lite sleeper. Pool on 5th floor. Fitness area small but works. Close the creole cafe and palace cafe. Walking distance to French quarter with the streetcar right in front
Would give zero stars but I guess it was a roof over our heads. Not much else. The New Orleans marriott is not only the worst marriott bonvoy property I’ve stayed at, it is the single worst hotel I’ve ever stayed at in the world. There is no hot water. For $350 a night I cannot take a shower. A measly amount of freezing cold water drips slowly out of the shower head. Barely enough to wash anything. I washed my hair in the sink (completely cold) twice since I checked in. I am paying over $1000 for a few nights here and cannot take a shower. When I turn the shower to hot, the water stops coming out- so there just isn’t any hot water. Same with the sink. I reached out to the concierge who seems to never be available or standing at their desk so no help. The line for the front desk has had at least 50 people in it since we arrived (literally the line goes outside) so there’s no one available to speak to about this issue. I have also confirmed this is not an isolated incident and actually affects the majority of the hotel. It is not unique to our room, but is a much larger issue with water supply. In what world is it normal to spend $350 a night on a teensy tiny outdated hotel room to not even be able to shower? If I were you, I’d save some money and go to literally any other hotel in New Orleans…
The hotel needs an upgrade. Our room is next to the elevator, it sounds like staying in a factory. The carpet looks very dirty and old. The bathroom is very small. The pillows are terrible, very cheap. The gym is very small too , barely any equipment to use. there are weights and bikes. Definitely won't stay here.
Let’s talk about the good first. Location is great. View from the room was amazing. Our bedding appears nice and clean. Now let’s talk the negatives. The bathroom is so tiny! And our bathtub/shower was dirty with a dried on brown/ red liquid??? Just gross! The elevators have stopped working twice while we are staying. The room has carpet and it doesn’t look clean- again, gross! The elevators seem to get fixed quite efficiently- but scary! We here for the bourbon festival and the meeting rooms are plentiful and the staff here is very nice.
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