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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 05/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New Orleans Marriott
Updated 05/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#105 of 182 in New Orleans
Location
4.7
Cleanliness
4.1
Service
4.1
Value
3.7
GreenLeaders GreenPartner
Find a Louisiana style welcome with style, substance and unparalleled service at New Orleans Marriott. Our 4-star hotel is conveniently located on NOLA's Canal Street, between the French Quarter and the Warehouse District and a short walk to Jackson Square, the Audubon Aquarium of the Americas and Harrah's Casino. Many of our intuitively designed rooms and suites offer views of the Mississippi River and downtown New Orleans. They all feature spacious work areas, 55-inch flat-screen TVs and premium bathroom amenities. Adventure awaits at New Orleans Marriott.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
243Restaurantswithin 0.3 miles
146Attractionswithin 0.3 miles
Contact
555 Canal Street, New Orleans, LA 70130
Getting there
Rental CarsSee rental cars from $46/day
4296Reviews83Q+A100Room tips
Reviews
Traveler rating
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- 1,675
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- 291
- 168
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Popular mentions
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Most Recent
I stayed here for a conference in April and was very disappointed in the service. There was limited front desk staff and the waits were very long. The staff wasn't very friendly, probably because they are overworked and understaffed. The rooms seemed very outdated. No one ever answered when I called the front desk to address problems. I had a more prompt response when I used my Bonvoy app which I would suggest anyone use if they need extra housekeeping, etc. The MClub was nice with a good selection of food and a nice atmosphere which was a nice respite from the rest of the hotel. Overall not horrible, but not up to my expectations for a Marriott. Consider other hotel options in the area.
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Date of stay: April 2022Trip type: Traveled
Value
Service
Sleep Quality
Room Tip: Invest in the MClub option
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Helpful
I unfortunately had to stay here for multiple nights while attending a conference. If I could have switched, I would have. Never again! The staff is not trained and does not know what they are doing. There is no water anywhere in the hotel. This includes the exercise/fitness area - no bubbler or water bottles - just an empty fridge. We rented a meeting room for a business meeting. At the assigned time (2pm) we found the room and it looked like an interrogation room. The drinks we had ordered (waters/sodas/etc.) were no where to be found, nor was any staff. The tables were dirty, the floor had no carpet - only cracked concrete. Other amenities just have not been updated in years - for example, the phones in the rooms don't even have a speaker option? I called the front desk and no one even ever answered the phone for minutes until I hung up, and I have status at Marriott. The windows of my room look like they have not been cleaned in years and the elevators were not cleaned during my visit either. The only positive thing is the bed was a Marriott bed, so you have that. But my sheets did not fit the queen bed (???) so they were half off. At least I was only one person so it didn't matter much to me. I rarely leave reviews, but need to spare travelers from this hotel. Look at the other reviews and do yourself a favor - avoid this place.…
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Date of stay: May 2022Trip type: Traveled
Location
Service
Sleep Quality
Room Tip: go to another hotel
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Helpful
One of the worst hotel experiences ever. Worst staff I have ever dealt with. They are not friendly, rude and not helpful….The reception is 24/7 busy. They have fedex office at the hotel and charged me for every item that was shipped to my room.
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Date of stay: April 2022Trip type: Traveled
Room Tip: They have had a hold on my credit card uptill 12 days after I checked out.
They have a fedex...
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1 Helpful vote
Helpful
Marriott 5/4/2022 This is the worst Marriott I have ever stayed in. I am a Titanium rewards member. We arrived late due to flight delays. On arrival there was one desk clerk on duty. She was dominated by a guest who had a problem she couldn't solve. The supervisor came and instead of moving him away, kept him at the desk while the clerk watched. Finally he moved him away. The next person on line wanted a key to a room to which he was not entitled. Instead of quickly dealing with him, the conducted a search of the guest register for him. When we finally got to the desk we were not acknowledged as Titanium status, no welcome gift and misdirected to the lounge. My request for an upgrade for the Marriott program was refused. We got to an undersized room in dire need of updating. The bathroom was undersized and difficult for two guests to use in a two bed room. There was a stain on the floor coffee or cola which ended up on our feet. The requested extra pillows and towels were not provided. The room had a peculiar odor like a smoker's damage was not remedied. Didn't find staff helpful save one server in the M lounge. The hotel was full but two elevators were off. Several guests commented on long waits for elevators both up and down. When we left, the checkout line had 25 guests in line. Assumed my automatic checkout was ok. Got the bill and discovered they overcharged me for our last night by over $100. This hotel has no business representing itself as a Marriott. I have stayed in better Motel 6's. They take advantage of their location to fleece their guests. Pathetic.…
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Best tip - don't stay here
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Helpful
Not a very good Hotel. They charge over 50.00 a day for car parking and Wi-Fi is 16 a day. New Orleans in General is a crime ridden city and there are drug addicts soliciting people at the entrance of the hotel. Just an over all nasty and filthy place.
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Date of stay: April 2022
Value
Service
Sleep Quality
Helpful
Yuk. Very disappointed. I’m a loyal Marriott customer, but maybe not for long.. stayed here even though conference was at the Hyatt. This Marriott is old and dirty. Layer of dust on furniture. Flaky Internet connection. Returned to room after 13 hours of meetings and the room had not been cleaned! Stayed on 18th floor.
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Date of stay: May 2022Trip type: Traveled
Helpful
Busy hotel. Efficient, clean. Room on the river side on 27th floor w beautiful views. A bit noisy with the train and traffic but worth it. Bring ear plugs if you at a lite sleeper. Pool on 5th floor. Fitness area small but works. Close the creole cafe and palace cafe. Walking distance to French quarter with the streetcar right in front
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Date of stay: April 2022Trip type: Traveled
Room Tip: Water bottles in fitness center
Small fridge in room
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Helpful
+1
Would give zero stars but I guess it was a roof over our heads. Not much else. The New Orleans marriott is not only the worst marriott bonvoy property I’ve stayed at, it is the single worst hotel I’ve ever stayed at in the world. There is no hot water. For $350 a night I cannot take a shower. A measly amount of freezing cold water drips slowly out of the shower head. Barely enough to wash anything. I washed my hair in the sink (completely cold) twice since I checked in. I am paying over $1000 for a few nights here and cannot take a shower. When I turn the shower to hot, the water stops coming out- so there just isn’t any hot water. Same with the sink. I reached out to the concierge who seems to never be available or standing at their desk so no help. The line for the front desk has had at least 50 people in it since we arrived (literally the line goes outside) so there’s no one available to speak to about this issue. I have also confirmed this is not an isolated incident and actually affects the majority of the hotel. It is not unique to our room, but is a much larger issue with water supply. In what world is it normal to spend $350 a night on a teensy tiny outdated hotel room to not even be able to shower? If I were you, I’d save some money and go to literally any other hotel in New Orleans…
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Date of stay: April 2022Trip type: Traveled
Helpful
The hotel needs an upgrade. Our room is next to the elevator, it sounds like staying in a factory. The carpet looks very dirty and old. The bathroom is very small. The pillows are terrible, very cheap. The gym is very small too , barely any equipment to use. there are weights and bikes. Definitely won't stay here.
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Date of stay: April 2022Trip type: Traveled
Cleanliness
Service
Sleep Quality
Room Tip: Don't come here
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Helpful
Let’s talk about the good first. Location is great. View from the room was amazing. Our bedding appears nice and clean. Now let’s talk the negatives. The bathroom is so tiny! And our bathtub/shower was dirty with a dried on brown/ red liquid??? Just gross! The elevators have stopped working twice while we are staying. The room has carpet and it doesn’t look clean- again, gross! The elevators seem to get fixed quite efficiently- but scary! We here for the bourbon festival and the meeting rooms are plentiful and the staff here is very nice.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Daniel Shaw, Guest Services / Front Office at New Orleans Marriott
Responded Mar 28, 2022
Thank you for sharing with us your feedback concerning your recent stay at the New Orleans Marriott. I have shared your concerns with our executive team as well as the housekeeping team to ensure a resolution for the room opportunities listed. We're also pleased to know about the positive experiences that you've shared, and we'll strive to make future stays for yourself and other guests cherished experiences.
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PRICE RANGE
$202 - $388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans marriott hotel new orleans, marriott new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1333
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Claim Your Listing Frequently Asked Questions about New Orleans Marriott
Which popular attractions are close to New Orleans Marriott?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Escape Game New Orleans (0.1 miles), and The Sazerac House (0.05 miles).
What are some of the property amenities at New Orleans Marriott?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at New Orleans Marriott?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at New Orleans Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Orleans Marriott?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to New Orleans Marriott?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Oceana Grill.
Are there opportunities to exercise at New Orleans Marriott?
Yes, guests have access to a pool and a fitness center during their stay.
Is New Orleans Marriott located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at New Orleans Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at New Orleans Marriott?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does New Orleans Marriott offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.