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About
#108 of 177 hotels in New Orleans
Location
4.7
Cleanliness
4.1
Service
4.1
Value
3.7
GreenLeaders GreenPartner
Find a Louisiana style welcome with style, substance and unparalleled service at New Orleans Marriott. Our 4-star hotel is conveniently located on NOLA's Canal Street, between the French Quarter and the Warehouse District and a short walk to Jackson Square, the Audubon Aquarium of the Americas and Harrah's Casino. Many of our intuitively designed rooms and suites offer views of the Mississippi River and downtown New Orleans. They all feature spacious work areas, 55-inch flat-screen TVs and premium bathroom amenities. Adventure awaits at New Orleans Marriott.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
River View
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
210Restaurantswithin 0.3 miles
148Attractionswithin 0.3 miles
Contact
555 Canal Street, New Orleans, LA 70130
Getting there
Rental CarsSee rental cars from $46/day
4355Reviews85Q+A100Room tips
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Nice room. A little dated but nice. Concierge M lounge is really good. The breakfast included a huge spread with made to order omelettes and all sorts of other items. Throughout the day there are drinks and snacks. Then the evening happy hour didn’t disappoint. One day they had gumbo, buffalo wings, meat cheese and veggie platter, rolls, salad, a variety of small cold appetizers and little desserts.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were here for a week during a bridge tournament at this hotel. On a positive note, we had a spectacular view of the Mississippi River from our room on the 39th floor. The Concierge Room just off the lobby was wonderful too. They served a full breakfast complete with made-to-order omelets and eggs. They also served what most would call dinner every evening, with a selection of dishes that included pasta, rice, gumbo and salad. The location makes it an easy walk to the heart of the French Quarter and WWII Museum. Multiple trolly lines run through the area. On a negative note, the elevators became very congested at peak times, making us wait quite a while to take us to and from the 39th floor. Others complained of the same. The ballrooms where the tournament was held had issues with air-conditioning being far too robust in places. On one occasion people were so cold they went to their rooms to retrieve their winter coats! Some people complained about street noise in their rooms which I can believe. Even though we were on the 39th floor we could hear the car stereo's booming from cars driving around late at night. (NOLA is a town that never sleeps). …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded yesterday
Dear HappyTraveler1957, Thank you for choosing New Orleans Marriott for your recent stay. We are pleased everything went great for you during your visit and that our convenient location made it even better. We are also happy to know you enjoyed our food offerings. However, we truly regret the issues you had with our elevators and the discomfort you experienced throughout our property due to the temperature. Your specific feedback will help us improve the experience for all our future guests, and we are grateful for your understanding. Thank you again for being patient, and we hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I only have a long list of excellent things to say about this hotel. It’s in a great location, the staff are absolutely superb, one of the best Marriott hotels I’ve visited and would recommend to everyone! Thanks for a great time as always
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded 2 days ago
Dear 4ayane, Thank you for choosing Marriott and for taking the time to post a review. We are delighted to have exceeded your expectations with our location, friendly staff, and accommodations! It was our pleasure accommodating you, and we hope you will make New Orleans Marriott your home away from home whenever your travels bring you to our city. Make sure to check out Steamboat Natchez’s dinner cruise for New Orleans hospitality steamboat style! Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, the good: Great location, nice and comfortable and clean room. Staff was super friendly (especially Manny at the Bell Captain's desk. However, I left and event and return to my room in the afternoon because I was not feeling well. I called for room service (was supposed to be 30 minutes). After an hour, I called and was told it was "in process". After 2 hours, I called again and was told something was wrong, and they would remake the order (it was a pizza and would now be cold). After 2 hours and 45 minutes, an ice cold pizza with congealed cheese arrived at my door. Hungry and frustrated, I called again. The woman did not apologize, but said it would be removed from my bill. (i had to leave the hotel not feeling well to get food). When I went to check out the meal had NOT been removed. Hardly 4 star service.…
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Date of stay: March 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded 2 weeks ago
Dear B4809VHjeanm, Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your comments appropriately. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VERY DISSAPOINTED. Booked room in December for a special occasion. Got to the hotel in March, room is very small. Main restaurant is closed. Reservation desk understaffed. Find out I was billed more than I booked it for. Did not purchase anything on the room. Will never, ever, stay here again. Complete rip-off.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded 2 weeks ago
Dear Y3438HKgaryh, We appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will convey your comments appropriately. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are rusty can openers in the bathrooms. So here is the thing, I like the location and they have a cool elevator system yet the hotel needs a touch-up badly. I was in the River Tower and the elevators are controlled via an smart system so it tells you what lift to ride, that is nice. I think it is called destination dispatch or something like that. The lobby was quite nice and it is a tall hotel. I was there for a cardiology conference and I was originally on the 22nd floor. However, that was short lived when I realized that five of six USB chargers were broken. They did change my room to one on the 38th floor and three of six were broken. I think those may not be an easy replacement so I sort of understand. The bathrooms both had drop ceiling and a can opener by the door. The floor when wet gets slippery for the lack of a more proper term and the can openers were rusted over in both rooms - I fear that someone is going to fall and get tetanus or something. I am not saying that is a bad thing to have but they should be replaced when they are starting to oxidize and they are directly next to the shower. They include ShowTime but the internet must not be sufficient as it buffers a lot. Bed was nice and did get daily room servicing. The rooms were otherwise fine. The hallways are sort of strange in that the doors appear thin as they are almost parallel with the wall instead of sunken inward as typically seen. The breakfast buffet is $25 and it is quite good. They have the usual offerings but also andouille sausage and beignets. So I liked it. The hotel is a great location and only a brisk walk to the convention center. It is not great but not bad, just needs a little love. …
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded 3 weeks ago
Dear hiltonpeople2, Thank you for choosing to stay at our hotel and sharing your experience. We are glad to know you were pleased with our convenient location and excellent breakfast. However, we apologize for the maintenance and cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your patience, and we hope you will give us another chance to host you in the future. Sincerely, Donald Payne, Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited this hotel for an Energy Conference. Upon arrival the hotel looks very nice, hotel lobby and bar area is big and inviting. The have a pantry that has very overpriced items such as snacks and food items and drinks. The rooms are dated and not the cleanest yet comfortable for work trip.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded 3 weeks ago
Dear masseytravels, We are glad your conference brought you to our hotel. We are also pleased if you enjoyed your stay overall and liked most aspects of our property however we truly regret the cleanliness issues you came across in your accommodations. We have shared your comments appropriately as we strive to improve our guest experience. Additionally, we appreciate your sentiments about pricing and that we take careful consideration to be competitively priced for our area. We understand your frustration and the inconvenience this caused and are grateful for your patience. Thank you for your candid feedback and we hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So this hotel really has its pros and cons. I think it is between a two and three but some big cons moved it to a two. We arrived yesterday and yes its on canal st and yes it is mardi gras. We got here at 12:30 pm and parade did not start until 4 but all the streets were blocked and we could not get to hotel. The hotel should make parking accommodations for its guests arriving during the mardi gras on a canal st parade day. No communication or warning and we made sure we arrived way before parade time. But the worst is when i call to ask for assistance where i could park the first person was clueless and the second literally hung up on me and then they did not answer the phone. We found a lot across from westin about .4 miles away. There was a ritz and the westin they could have offered parking at since Marriott owns them. Then when we checked in the woman just gave us our keys and wristbands. No welcome as titanium members or summary of perks or info on m club. We were upgraded to a crescent suite in 11th floor. Great view and big suite. But the room is in dire need of upgrade. The bathroom is TINY and outdated. Only one sink and an old old tub. The handles on sink are rotted and literally falling off and the grout on floor filthy. Not acceptable. I got a free upgrade but if i had paid 1000 a night during mardi gras i would be VERY disappointed. Just a renovation would make the room spectacular. The location is great i give it that. But Marriott needs to give the rooms a renovation and upgrade procedures for guests arriving during mardi gras. Yes it is chaotic but they are doing a bad job. Sorry i do love my Marriott I’m titaneum and vacation club presidential but please Marriott take care of this place.…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Dont arrive on mardi gras parade day they dont help you park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded Feb 20, 2023
Dear momcat1959, Thank you for being a valued Marriott Bonvoy member. We apologize for the problem you encountered in getting to our hotel and the unsatisfactory service you received from our associates. Your complete satisfaction is our top priority; therefore, we regret the inconvenience and frustration this caused you. We will address this appropriately as we are committed to continually improving our guest services. We are also sorry that you had difficulty finding a parking space. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you had this difficulty during your visit. Furthermore, we are disappointed you felt our guestrooms needed updating. We will share your valuable notes with the appropriate individuals. We hope you will give us another chance to provide you with the outstanding service you should always expect here. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for 3 nights at the Marriott while in town for business. The hotel is in a great location that is easily walkable through the downtown and the French Quarter. My room was on the 27th floor and it was clean and comfortable and had spectacular river views. The rooms could use a bit of updating, but nothing that would keep me from staying again. The hotel staff were phenomenal and very friendly and helpful, especially the gentleman at the front door--he was very sweet and charming and really made us smile. Overall, I would absolutely stay here again when in town for work. If I was coming for fun, I'd probably prefer to stay more centrally in the French Quarter, but for business, this was perfect.
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded Feb 15, 2023
Dear CarrieD1979, Thank you for being our guest at New Orleans Marriott and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and refreshing rooms. We also appreciate you mentioning our excellent views. However, we regret you were not entirely satisfied with the condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice lobby and conference facilities but the rooms were nothing special and a little dingy. I was expecting it to be nicer given that it was a Marriott. I will say that the hotel staff was very nice. My TV didn’t work when I got to the room and by the time I got back from a quick dinner they had it fixed.
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Don’t bother with room service or eating at the hotel. There is great food within easy walking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at New Orleans Marriott
Responded Feb 12, 2023
Dear malloryt930, Thank you for choosing our hotel and sharing your experience. Our team strives to ensure an exceptional experience for each guest. We are sorry to read the room you were in did not meet your expectations. Thank you again for sharing your feedback and providing us with helpful information that can further enhance our guest services. On a positive note, we are glad to know you liked our dedicated associates. We hope you will revisit any time your travels bring you to our area. Sincerely, Donald Payne Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$193 - $365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans marriott hotel new orleans, marriott new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1333
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Frequently Asked Questions about New Orleans Marriott
Which popular attractions are close to New Orleans Marriott?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Escape Game New Orleans (0.1 miles), and The Sazerac House (0.05 miles).
What are some of the property amenities at New Orleans Marriott?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at New Orleans Marriott?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at New Orleans Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Orleans Marriott?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to New Orleans Marriott?
Conveniently located restaurants include GW Fins, Oceana Grill, and Olde Nola Cookery.
Are there opportunities to exercise at New Orleans Marriott?
Yes, guests have access to a pool and a fitness center during their stay.
Is New Orleans Marriott located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at New Orleans Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at New Orleans Marriott?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does New Orleans Marriott offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.