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555 Canal Street, New Orleans, LA 70130
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1229)
360
Panoramas (1)
Room & Suite (564)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New Orleans Marriott
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#96 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter on Canal Street, our downtown New Orleans, Louisiana hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed Wi-Fi and flat-panel TVs, or upgrade to an M Club Level room, and take advantage of exclusive access to the M Club. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Car hire
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay Like a Local Package
4,240Reviews80Q+A100Room tips
Traveler rating
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Popular mentions
Lucy C wrote a review Jan 6
Atlanta, Georgia56 contributions57 helpful votes
I didn't find out that my reservation had been moved from the Sheraton to the Marriott until I arrived in New Orleans, turns out the Sheraton has been bought out by the Red Cross for victims of hurricane Laura. I really wouldn't have minded, I consider the Marriott to be a slightly better hotel, but my reservation at the Sheraton was for a club lounge (club availability was the reason I booked and prepaid for that particular hotel) and the M lounge is still currently closed at the Marriott. I really do feel a bit cheated, if for nothing else because when I checked the room rates for the Marriott I found they were much less than I paid for the Sheraton. That said, I'm still rating the hotel as "Very Good" - 1. The cocktails in the lobby bar were terrific 2. The Location just can't be beat, so convenient for all the attractions and dining in both the French Quarter and the CBD 3. The staff was helpful and friendly Would I stay there again.......maybe, that location just can't be beat!
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Date of stay: January 2021
Location
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1 Helpful vote
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flabuf wrote a review Jan 6
Sarasota, Florida140 contributions14 helpful votes
+1
Checking into the hotel was just fine and knowing that the pandemic was going to make everything different I was not surprised that the hotel lobby was virtually empty. Even though the hotel was virtually empty and being a Marriott Bonvoy Rewards Gold Elite member there is no upgrade to my room offered, no welcoming package like I received at SpringHill Suites a couple months ago nor even a bottle of water offered. They're in my checked into was large enough and decently set out with the view of the river which was nice, however the air intake in the bathroom with filthy and there was a ceiling tile completely missing! These were hardly the experience that I had expected from a Marriott. Of course I went down to the lobby to let them know of the problems. The front desk clerk gladly moved me to the room next door. Here however, the popcorn finish on the ceiling was literally falling off. Water had damaged the area and they had taken no steps to repair it. Add to that that the fixture in the shower was coming off the tile and I was again disappointed. That said, rather than being moved to yet another substandard room since it was obvious that they Hotel was not working on upkeep I chose to go ahead and crash after having had a 10-hour Drive from Sarasota Florida. The next day I went to see my son who is staying at the Roosevelt not more than six blocks away and as a Hilton gold member he received many benefits including a breakfast allowance, a fourth day for free, a $100 Spa credit and then upgrade to a suite. Me at the Marriott, not even a bottle of water. I wound up calling Marriott Bonvoy to let them know what was going on and how disappointed I was. Their response, after moving me to a second-level responded was to give me a 40000 Point Credit on my Marriott bonvoy account which supposedly will give me a free night at a level 6 hotel which this Marriott is supposed to be. They also told me that I should go down and talk with management at the hotel to see if there is anything else that they could do. I did so the next morning. There I talked with the front desk manager a lady named Sandie Bartels. I let her know of my disappointment and the fact that Marriott bonvoy head told me to reach out to her to see if there is anything additional that the hotel wanted to do to make my experience significantly better and her response was that 40,000 points was all they were willing to do. Perplexed, and truly surprised, I suggested that's the least they could do was to take away the valet parking fee ( my reservation included that but it was an extra $27 a night). "No." was the simple answer. Needless to say that even though this hotel is in a very convenient place, the room a decent size, and probably without pandemic the lobby and that area would be fun, there are way too many other options in New Orleans for me to ever consider coming back to this hotel... at least unless management reaches out to me and shows that they truly care about a guest's experience.
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Date of stay: January 2021Trip type: Traveled with family
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MsHellfire wrote a review Jan 3
Boston, Massachusetts253 contributions242 helpful votes
No line to check in and was helped by Sam who was proactive about supplying hotel information which sadly most front desk agents couldn’t be bothered with at other properties in New Orleans. Amazing Ambassador elite Bonvoy recognition. My room had amazing views of the Mississippi River and was spacious. Staff I encountered were very friendly. Club lounge is currently closed. Breakfast at the Starbucks had good choices and the two ladies there were lovely. Great location! Recommended!
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Date of stay: January 2021Trip type: Traveled solo
1 Helpful vote
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Catherine wrote a review Nov 2020
1 contribution
Marriott not offering refunds due to Mardi Gras cancelling.... how do I get a refund??? I made a reservation back in October for 2 nights.... cost $950.00 and no. option to change or cancel..... had to pay upfront, understanding it was Mardi Gras.Now it's cancelled.......
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Date of stay: November 2020
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Rooms
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Room Tip: no ability to change/cancel reservation
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Response from Samantha Bartels, Guest Services / Front Office at New Orleans Marriott
Responded Nov 26, 2020
Good morning cathenn9, I apologize for the difficulty you are experiencing with cancelling your reservation. If you reach out to the hotel directly at (504) 581-1000 anyone at the front desk can assist with correcting the issue. Regards, New Orleans Marriott Leadership Team
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Rebecca G. wrote a review Oct 2020
17 contributions1 helpful vote
Had planned a stay here for 4 days. Got to the hotel and learned that the evacuees from the hurricane were housed here as well. Groups of people randomly gathered outside the front entrance...difficult to get in and out of the hotel. Smoking area was in the parking garage area...had to pass this group also daily...dogs peeing on the sidewalk with their owners hanging out smoking. Transferred hotels after one night. Hotel room was nice and the lobby area was inviting but not the stay we had imagined. Front desk staff was great about letting us out of our reservation.
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Date of stay: October 2020
Value
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Response from Samantha Bartels, Guest Services / Front Office at New Orleans Marriott
Responded Oct 26, 2020
Dear beckyviii, Thank you for taking the time to provide valuable feedback about your stay with us. I understand that this is an unusual time for the hotel and we appreciate your understanding. I hope that we have a chance to see you again and turn your experience around the next time your travels bring you to New Orleans. Regards, New Orleans Marriott Leadership Staff
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Previous
PRICE RANGE
$157 - $509 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans marriott hotel new orleans, marriott new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1333
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Frequently Asked Questions about New Orleans Marriott
Which popular attractions are close to New Orleans Marriott?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), The Escape Game New Orleans (0.1 miles), and The Sazerac House (0.05 miles).
What are some of the property amenities at New Orleans Marriott?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at New Orleans Marriott?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at New Orleans Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Orleans Marriott?
Yes, valet parking is available to guests.
What are some restaurants close to New Orleans Marriott?
Conveniently located restaurants include GW Fins, Mambo's, and Olde Nola Cookery.
Are there opportunities to exercise at New Orleans Marriott?
Yes, guests have access to a pool and a fitness center during their stay.
Is New Orleans Marriott located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at New Orleans Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does New Orleans Marriott offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New Orleans Marriott?
The staff speaks multiple languages, including English and Spanish.