Le Pavillon New Orleans
833 Poydras Street, New Orleans, LA 70112-1040
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$143
Free cancellation until 07/07/22
$143
Free cancellation until 07/07/22
$143
$82
Free cancellation until 07/04/22
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Room & Suite (30)
Dining (25)
About
#96 of 179 in New Orleans
Location
4.7
Cleanliness
4.5
Service
4.3
Value
4.2
Glamorous and grand, the reimagined Le Pavillon Hotel greets guests with a rich, storied past, lavish design, modern amenities and traditional southern hospitality. "Le Pavillon was recognized as a ‘Top Hotel in New Orleans' by the readers of Condé Nast Traveler." Come be our guest and experience Classic Luxury Reimagined.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Wifi
Snack bar
Meeting rooms
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Air conditioning
Desk
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
167Restaurantswithin 0.3 miles
39Attractionswithin 0.3 miles
Contact
833 Poydras Street, New Orleans, LA 70112-1040
Getting there
Rental CarsSee rental cars from $46/day
336Reviews3Q+A20Room tips
Reviews
Traveler rating
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It pains me to write this because I always liked this hotel during past stays. But this past weekend changed all that. We checked in and the room was fine; small, cozy, and clean…enough for us.. Went out with friends the first evening there. Returned at 1:00 AM to find our key card was not working. Took 45 minutes for an engineer (a very nice guy) to get the door open, try a few different things, and determine the lock could not be fixed that night. The room next door was available so we had to move there. Needless to say it was a very late night. All was well but in the morning despite having A/C set at 68 it was 75 and climbing. We told them about the issue, along with the refrigerator dumping it’s contents every time we opened it- including the crummy bags of ice they give you now because of Covid? 🙄. I need to ice my neck 3-4 times a day due to a movement disorder that is very painful. So schlepping ice bags from the lobby to the room only to have them spill out was beyond frustrating. Told them we would be out for at least two hours around lunchtime and they said they’d send someone to work on it. We got back 2 1/2 hours later. Clearly no one had been there, and the room was now 77°. They sent the engineer up immediately. He actually tried to MANSPLAIN to me how you can’t run the fan and the A/C at the same time because the compressor blah blah blah… I said “hmmmm really because I did that in the room we were in the night before and no problem. In fact I do it in every hotel I EVER stay in because I like moving air and white noise.” He turned off the fan to show me and the temp kept climbing, as I knew it would. 🙄 They told us hold tight they would touch base shortly. It’s now 5:20 and we are due to meet friends downstairs in the bar. (I guess they didn’t consider or care that we may actually have plans). We called down to ask the status and my husband got a pretty rude “We’re trying to find you a room”. ??? WT-_ does that even mean? It’s on a computer- you either do or don’t have one! So we just went on down to the bar to meet our friends and I walked over to the desk, and they had a key for a room 3 floors down . 2 room changes in a day and a half. I have a terrible, painful, very visible, movement disorder and stress and struggle, and having to carry things (3 freaking times) makes it so much worse. Sure we got a slightly larger room but it was really kind of useless space. An extra 2 chairs and a small round table. For having to move TWICE?!? A suite we would’ve appreciated. I could spread out a bit. A COMP on one night would’ve gone a very long way with us. Hell they could’ve picked up our drink tab at the bar. What a disappointing way to handle a customer, disabled or not. I used to love this hotel but the way they handled this, I’m really saddened to see how little they cared about any of it. At moments they actually acted like WE were being a burden?!?! WTH? That goes beyond poor customer care.. Really??. Forgive me if I found sitting in a 78° room and NO ONE telling us ANYTHING a little beyond annoying. And I guess they didn’t consider we might actually have plans for the evening; pretty hard to get ready for when the room is that hot. Poorly handled, really poorly compensated for, even unapologetic. So disappointed and saddened that we were treated this way We will spend our money elsewhere next time we are in the New Orleans area.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded 5 days ago
{Please accept pour apologies for the isues you encountered during your last visit to our hotel. We do hope you will return again though and truly see the level of service that we are able to deliver. Best wishes in 2022.
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I booked a deluxe king room at LePavillon and when I checked in I was given a double room. I asked to switch to the room I booked and was given a tiny, run-down room that was in bad need of repair. There were cracks in the walls, the paint was peeling across an entire wall, marks on the walls, and the ceiling leaked. The room was so small that we couldn't get to the in-room fridge located in the dresser because the door wouldn't open as the bed was in the way. When I asked the manager if the room would be discounted since it's definitely not what I booked online, he said, "no, I can't do that." I am a travel writer and spend much of my life in hotel rooms and I truly have never seen a room in such disrepair. Just a warning that if you book this place, you may not get the room you're shown online. There are so many wonderful hotel properties in New Orleans ... this is not one of them.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: choose a hotel that actually cares about the guest experience - this isn't it.
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Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded 4 weeks ago
Thank you for your candid review of our hotel. I am unsure where the disconnect was with your booking but will certainly investigate. i do apologize for the issues you encountered in your room and during your stay. We do hope you will return again so that we may truly show what LePavillon really is like.
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All the staff were incredibly helpful during this entire stay. They have a small convenience store in the lobby that includes free ice and a microwave as there are no microwaves in the room. The location was perfect with just a short walk to the French Quarter, casino, and Canal Street but still provided a quiet and peaceful stay. Every inch of this hotel is beautiful.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded May 20, 2022
Thank you so very much for choosing LePavillon on your last visit o our city. We are thrilled to see how much you enjoyed your time with us. We do certainly hope that we will see you again soon.
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I really enjoyed my single stay here. I felt safe and comfortable - everything is within easy reach. The staff are helpful but communication could sometimes be improved (door staff and reception staff need to liaise about taxis). Free peanut butter and jelly sandwiches was a nice touch!
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Date of stay: March 2022
Value
Location
Service
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded Apr 6, 2022
Thank you s very much for choosing LePavillon hotel during your last visit to our amazing city. We will certainly look at our communication and hope you will return again very soon.
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booked a group of rooms for my daughter’s wedding. my son got locked out of his room in suite. front desk refused to call engineering to help open the door. i had to book a new room for 5 hours at 1am - 6 am at $500! they did refund it. i stored food in suite for the next day in fridge given to hotel staff for our use. it was thrown out the next morning! they brought and left us pb&j sandwiches on a tray in the room as an apology but my son is allergic to peanuts! farthest thing in the world to bring into his room! reported an item missing immediately upon checking out. they should have retrieved it. i called numerous times to check on it but never got a call back. finally was told they have it. i drove 1 hr from another city to go pick it up. when i got there they said they were mistaken that they didn’t have it. knowing we were coming to get it, they should have called us to let us know not to drive in.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded Apr 5, 2022
Laurie, thank you for your candid review of our hotel. i do apologize for the issues you encountered while here. While yes your son did become locked out of his suite that is due to a member of your party locking him out and then not answering phone calls. Full disclosure our front desk did not handle the situation very well as far as emergency key procedures but that has been retrained and is corrected. The food that is mentioned was indeed removed by our Executive Housekeeper, mistaking it for a left item from the previous reservation. I will absolutely apologize for the miscommunication to you on the left garment as our FD agent misread the log to indicate we had recovered the garment when in fact had not. We wish you the very best in 2022.
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Great stay. Jeff the manager was great and really helpful. Love the PB&J. The hotel was in a great location. The rooms were easy and we were able to accommodate the whole family including our kids. highly recommend.
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Date of stay: March 2022
Location
Service
Sleep Quality
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded Mar 18, 2022
Josh, thank you so much for staying with us at LePavillon., we appreciate your your business and kind words about our hotel. We hope you will visit us again soon. It is good to be able to bring back our PB&J tradition at least on a limited basis.
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Le Pavillion is located within walking distance of just about anything you would like to do in New Orleans. It's beautiful, and it emanates "class". The downside - we stayed on the 7th floor and had very little hot water either day. Literally 2 minutes or less before it became cold. We did report this to the front desk, but they were unable to correct our issue while we were there. They did waive one night's valet charge and the historic preservation fee, which was very nice and nothing we asked for. The rooftop pool and sundeck was closed for repairs which was also disappointing, as we were traveling with kids. Beds were comfortable, but very small. The "double" is definitely a full size bed, which was a bit of a struggle. Our room phone was out of order. We had to contact the front desk via our cell phones. Wifi worked well and the room was clean and fresh. We did stay in the "PURE" Wellness room, but I can't say we noticed a huge difference from other rooms we've stayed in.…
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip: Stay near the ground floor for hot water and good pressure
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Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded Mar 17, 2022
Jamie, thank you for choosing LePavillon on your last visit. i do apologize for the issues you encountered during your stay. We are looking not the hot water issues you raised. The rooftop is indeed closed and it listed on our booking site, but I am unsure which one you may have used. We do hope to have the pool and rooftop open sometime this year but do not have a timeframe for that. We wish you the very best in 2022.
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The moment you walk in is like meeting up with family. You immediately feel welcomed and appreciated for visiting. The General Manager Jeff, greater myself and my boyfriend every time. The Southern Hospitality rings true in the building. We travel very early the accommodation by the staff to make us comfortable was perfect. We traveled during Mardi Gras and even with their busiest time they remained professional and I loved it. This is my forever stay every time I’m in New Orleans. Thank You to Jeff, Miss Paula and everyone you were perfect 😍
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded Mar 17, 2022
Thank you so very much for choosing LePavillon hotel on your Mardi Gras adventure. We are thrilled to see how much you enjoyed your stay with us. WE absolutely attempt to show each and every guest the the true LePAV spirit of hospitality. WE look forward to your next visit.
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Our room/bed/bath was so comfortable and roomy. I especially loved the bath/shower, great water pressure. The staff was really nice and helpful and the lobby is a terrific place for coffee or a cocktail.
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Date of stay: January 2022
Location
Cleanliness
Service
Helpful
Response from Jeff Wilkinson, General Manager at Le Pavillon New Orleans
Responded Feb 20, 2022
Pam thank you so very much for choosing our hotel on your last visit to our city. We also think our amazing lobby is the perfect to enjoy your morning coffee or evening cocktail. WE hope to see you again very soon.
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As a Baton Rouge-based business, we wanted to show our clients from Nebraska and Iowa a great time in NOLA. I knew I needed a hotel with a great location, spacious rooms, and meeting space. Kira Reaver, the sales manager, made our stay magical and I cannot stop singing her praises. She was quick to communicate and went out of her way to accommodate just about any request I made. She took the time to take me on a tour of the meeting space and even walked me outside to the parking lot to show me the meter system. offered eating location tips. She even had a special tray of PBJ sandwiches (discontinued during Covid) prepared for our meeting one day! If you ever need someone to help coordinate your stay, Kira will not disappoint. The front desk reps were polite, thorough, and eager to help. I would 10000% recommend hosting a business meeting here. And I’ll definitely return for personal stays. Thanks, Le Pavillon!…
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Jason Moreau, Guest Services / Front Office at Le Pavillon New Orleans
Responded Jan 26, 2022
Thank you for such wonderful and detailed feedback regarding your recent visit to Le Pavillon Hotel. We certainly appreciate you choosing to host your meeting here with us in the wonderful city of New Orleans. I will be certain to pass on the amazing praises to our fantastic sales manager Kira! In the future we hope we can assist you with all of your meeting and travel needs!
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PRICE RANGE
$125 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le pavillon new orleans, hotel le pavillon, la pavilion new orleans, le pavilion
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
226
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Claim Your Listing Frequently Asked Questions about Le Pavillon New Orleans
Which popular attractions are close to Le Pavillon New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.09 miles), Immaculate Conception Church (0.2 miles), and The Sazerac Bar (0.2 miles).
What are some of the property amenities at Le Pavillon New Orleans?
Some of the more popular amenities offered include a lounge, a fitness center, and room service.
Which room amenities are available at Le Pavillon New Orleans?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Le Pavillon New Orleans?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at Le Pavillon New Orleans?
Yes, valet parking is available to guests.
What are some restaurants close to Le Pavillon New Orleans?
Conveniently located restaurants include Commerce Restaurant, Rouses, and Gallier's Restaurant & Oyster Bar.
Are there opportunities to exercise at Le Pavillon New Orleans?
Yes, guests have access to a fitness center during their stay.
Is Le Pavillon New Orleans located near the city center?
Yes, it is 0.3 miles away from the center of New Orleans.
Does Le Pavillon New Orleans offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Le Pavillon New Orleans?
Many travelers enjoy visiting Our Sacred Stories (0.6 miles), Hermann-Grima House (0.6 miles), and Longue Vue House and Gardens (3.5 miles).
Does Le Pavillon New Orleans have any great views?
Yes, guests often enjoy the city view available here.