The hotel does not live up to it's reputation and history, I expected more grandeur, more luxurious. The potential is very much there but needs some TLC to bring it back to it's former glory. The hotel was clean and our room comfortable; the sink was clogged and one elevator wasn't working. The staff, being all teenagers were friendly and accommodating. We often joked about the adults being held hostage on the 9th floor since that is the one supposedly with the most ghostly activity. On another note we didn't experience any haunts except for a blinking blue light in the vent the first evening., never showed up after that night, who knows! The hotel did not offer a full service restaurant but a meager breakfast buffet on the weekend, I do mean meager. All in all we enjoyed our stay, would not stay again unless changes were made. …
Thieves and scammers is what comes to mind the most when you think about this hotel. Due to the fact that we had a delayed flight from Europe we wanted to check in and get a room one day later (for reasons beyond our control). The service at the reception informed us that our 1 week stay was cancelled without a possibility to rebook. All the money was of course paid in advance. To take your money and not give hotel room - scandalous policy of the hotel. We got stuck in the middle of New Orlean after 48 hours travel with no help or place to stay. Outrageous behavior and customer service!! I totally do not recommend.
So don’t believe the website that check-in is at 3pm…..beyond that this hotel is dilapidated, worn out, and does not have the staff customer service level to make up for it. Do not stay here - almost anywhere in New Orleans is better.
No hot water for 2 days...during carnival season...this is 2023. Do I really have to rent a mediocre room AND boil water in their silly little fireplace to wash my face? I suggest Motel 6 over this joint. The PB&J tradition is gone. They don't care about that bs anymore. Covid is over, gang. Fix it. This place has lost all charm beyond the lobby chandelier. Management, front desk and maintenance are very poor. Good luck enforcing that $75 lost plastic band rule.
Arrived on the last day of Mardi Gras. Initial impressions were good. The entrance is well appointed and conveys the old world luxury of days gone by. The two stars are for this alone. All down hill from there. Only one elevator working, apparently this has been the case for months. Can you imagine the wait time at Mardis Gras when the hotel was at capacity. The rooms and bathrooms are very small by American standards but this is an old hotel. No hot water in the rooms. Again this has been an issue for months. I was offered a room change after my 3rd complaint , when we had returned for a quick freshen up prior to an early restaurant reservation. Because we didn't have time to change rooms (with no guarantee of hot water in the new room) I was basically told it was my fault as I had been given the option. No breakfast served during the week. We were told the bar was only open 5pm until 11 pm. We returned on Thursday night to find the bar closed at 9pm and no indication it had ever been open Pool closed with no sign of it ever reopening It is quite obvious that this hotel is not long for this world. No breakfast No bar No pool No hot water No adequate internal transportation The staff really don't care about any of this. Give them a helping hand to put this grand old hotel out of its misery and stay elsewhere…
The hotel was beautiful. Rooms were great. Almost all of the staff was excellent. Robert the Valet, Lynn and Ken the bartenders and Rhonda the server at breakfast were all outstanding! We would absolutely return if not for the following two items. 1 - Luke warm water for the entire stay. It got slightly warmer after a formal complaint to the front desk. We heard at least two other rooms complain about the lack of hot water during the stay. It seemed obvious they didn't care. One day towards the end of our stay there was no hot water, due to a system issue. This I understand, but having it turned way down, I do not. 2 - We were there the week before Mardi Gras. They gave all guests a wrist band and a stern talking to about not being able to get in if we lost or wrist bands. There were 4 of us, and we asked if we could bring our daughter, who lives locally, in with the 4 of us for drinks before dinner. She was denied entry because she wasn't a paying guest. I asked the front desk if there was any way to get her in. I was rudely told to purchase a $75 wristband! Honestly, I understand the policy. I just really did not like being spoken to like someone who was trying to steal services from the front desk.…
I was already excited before we arrived here! Such a beautiful place with so much character! The staff was phenomenal, the food was great and so were the drinks! This place was the first place I’ve ever been able to sleep so comfortably in, and just saying, I have a comfortable bed at home, but THEIR beds were amazing! The only concern I had was the hot water in shower. I’m still giving them a 5 because of how everything else turned out, but they’ve got to fix the hot water. Took too many like warm showers.
The daytime staff is friendly and helpful. The lobby is beautiful and is kept clean. Only one of two elevators working. Not very convenient for busy season. The wait could get long for the elevator. The rooms were nicely decorated. The beds comfortable. Could use a small table in the room and another chair, rather then having a desk. Especially in the king size room. I doubt single people would be in those rooms. We had a broken toilet paper holder, a plugged sink abd a leaky tap the say we arrived. I saw the maitence man in the hallway the next day. Everything was repaired that day. Well done! Le Pavillon is close to restaurants all within 5 minute walk. Grocery store a block down Barrone St. Handy for food in your room and liquor and beer. Great place to stay.
Great hotel. Great staff - friendly and gave great advice for seeing tourist spots and safety guidance . Lovely room - clean and very comfy beds! Really enjoyed our stay! Easy to get around. Lovely restaurant and breakfast place nearby as well as in the hotel itself
All Is well I guess room could be colder water could be warmer location may be exactly what Im paying for a HISTORICAL FEE never heard of this before show me the history inside the hotel none is showcased in the hotel only old pictures hanging up of unknown people property the pb&j sandwiches are hard as hell the pool is closed but just morning I was sitting in the lobby doing some work on my computer to over hear two managers male and female talk to there front desk agent about several matters that need to be discuss privately not at the front desk above all to clear all problems hotel needs renovations
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