My wife and I recently stayed at The Hyatt Centric New Orleans and were thoroughly impressed. The rooms were modern and comfortable, with a new and clean feel. The hotel itself was also well-maintained and had a great atmosphere. What really stood out to me, though, was the exceptional staff. They were friendly, helpful, and went out of their way to make sure I had a great stay. Plus, the hotel's location was perfect for exploring the famous Bourbon Street scene. Overall, we had a great visit and looking forward to our next stay.
Stayed at Hyatt Centric New Orleans for 9 nights, 08/15-08/24. Staff was extremely friendly and helpful upon checkin. Location was perfect. As Globalist, we received a credit of $15 per person for breakfast at the lobby restaurant, Powdered Sugar. We tried almost everything on the menu. The food was great! We had zero complaints. I’d like to mention Ellie at the front desk. Ellie greeted us daily and was always attentive of our every need. Thank you Ellie for being so helpful. You made our stay exceptional! Looking forward to my visit there next year.
Very large rooms and great location. Easy to get around. Trolley three blocks away to visit Garden District, French Market, etc. Sazerac House was a favorite tour - for free. Only thing I would add to the room, since it so big, is a desk/makeup table in the niche across from the closet.
We really enjoyed our stay at Hyatt Centric. The location is great, very centrally located. Our room faced Dauphine Street and the Ritz Carlton and the noise level at night was not a problem. The Holmes Bar in the lobby was very nice and a great place for a pre-dinner cocktail. We would definitely stay here again.
My favorite location over the years when traveling to NOLA. Facility is in great shape, service is top notch and location could not be better. Upgrades in bar area are very nice. Service was outstanding.
The front desk staff was rude and not helpful. We were denied benefits of the World of Hyatt loyalty club. We were given access to our room later than the 4pm check-in time. Breakfast was awful, cold coffee and slower service. We have stayed here in the past and it had been great...but we won't be back.
We would never stay here again. Only stay at hyatts and very disappointed. Sadly no perks at this hotel. Staff will fight over stupid small things even though it would make a difference to the customer.
My teen daughter and I stayed here for 2 night before a cruise as part of a senior spring break trip. I'm a Globalist. We requested early check-in, and although our traveling companions (who weren't even World of Hyatt members) were able to check in to their room when we arrived, our room wasn't ready yet. When we were finally able to check in, we did not receive an upgrade of any sort. I asked if I was supposed to receive anything as Globalist (e.g., breakfast vouchers) and was told no. That night, at 10:15 pm, I was awakened by a knock on our door. When I didn't answer, the person knocked more insistently. I got up and looked out the peephole. There was a man I didn't know standing there. I asked what he wanted, and he said he was delivering my Globalist gift. I told him we were trying to sleep and he should deliver it the next day. He offered no apology. This was very upsetting, and I had trouble going back to sleep. When the "gift" hadn't arrived by the next afternoon, I called the front desk. They confirmed they did, indeed, have a gift for me (a bag of chips, packaged cookies, and a letter -- urgent stuff!) but had no idea why delivery had been attempted so late. I never felt like anyone adequately explained or apologized to us for this very strange and unsettling experience. We ate breakfast both mornings at the hotel. The young man who worked the counter was very rude. He acted like it was an inconvenience to take our orders, and our entire interactions with him were negative. When I ordered a latte the second morning, he said they only had decaf lattes because they were out of caffeinated espresso (which is pretty ridiculous for a hotel that charges $300-$400 night). He didn't apologize. I ordered regular coffee, which didn't arrive until after our entrees were delivered and I reminded him that I'd ordered coffee. Service in general was painfully slow. I asked at the desk about getting a taxi to the cruise terminal. The agent told me to let them know about 5 minutes before we needed the taxi to arrive and they would call one. As we were walking out of our room to go check out, I called the desk and asked the agent to call us a taxi. She assured me she would call one immediately. However, when I went to check out downstairs, a different woman told me that they hadn't called us a taxi because "that's not the way we do things." She said the taxis arrive so fast, they don't call any earlier than 2-3 minutes before. I said the other woman had said she would call one. The second woman insisted that hadn't been done because they wouldn't do it that way. She never asked the other woman (who was on the phone) whether one had been called. She just argued with me. I finally said that instead of arguing with me, she should just make sure I had a taxi. They finally called one, which took at least 5-10 minutes to arrive. So we ended up leaving 10 or so minutes later than I'd planned. Not the end of the world but it was an incredibly frustrating end to our stay. To top it all off, the bill was filled with errors. Although most of our breakfast charges were removed from the bill because of my status, there was still a charge for our breakfast beignets on the bill. (Our total was well under the $15/person that should have been free.) Even worse, they charged my credit card for 1 night's stay despite the fact that I'd used Hyatt "free night" certificates for both nights. Finally, they only gave me credit for 1 "qualifying night" even though we had stayed two nights. I called Hyatt when I got home, and the Hyatt agent quickly saw that the bill was a mess. She called the hotel and talked to a manager. She pointed out that they had redeemed BOTH of my free night certificates and yet given me only 1 free night and charged me for the other. The manager refused to reimburse me for the second night. The agent was forced to escalate the situation and has assured me it will be fixed and I will also be credited for both nights as qualifying stays. The facility itself is fine and location is good if you want to be close to Bourbon Street. But the staff at this hotel is really terrible, and customer service continues to be bad. Do not stay here.…
Had a great time being our first time in New Orleans. The location was great. Walking distances to where we wanted to go. The hotel itself was great, unfortunately there was not microwave and the shower had not pressure at all.
Everyone in the Hyatt Centric is a professional - they are friendly, helpful, service is excellent, and the food - well, the food was so good we didn't bother with some of the hyped up places in town. Very nice rooms, beds and pillows are gread (that's a biggy for me!). Very nice place to stay in the French Quarter!
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