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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bourbon Orleans Hotel
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#24 of 182 in New Orleans
Location
4.9
Cleanliness
4.6
Service
4.7
Value
4.3
Travelers' Choice
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Center with Internet Access
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Classic
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
177Restaurantswithin 0.3 miles
262Attractionswithin 0.3 miles
Contact
717 Orleans St., New Orleans, LA 70116-3189
Getting there
Rental CarsSee rental cars from $46/day
8754Reviews133Q+A100Room tips
Reviews
Traveler rating
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- 2,064
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Most Recent
We have been to New Orleans dozens of times but not since before Covid. Our regular hotel has apparently gone downhill so we were in search of a new one. The Bourbon Orleans is a really beautiful hotel in a great location. It’s extremely convenient to everything in the French Quarter and easy to find. We stayed in a balcony loft room which was very nice and comfortable. The bed was great and the shower was also excellent. Sometimes in an old building, I’ve found that the shower leaves much to be desired but that was not the case here. Our balcony overlooked St. Ann but was right on the corner of Bourbon. More on that later. The pool area was beautiful and the pool was lovely and clean. As for the negatives, the largest issue stems from the lack of housekeeping services and services in general. I completely understand and appreciate Covid protocols that are in place, but you can’t use that as an excuse for no amenities when no one in the hotel is wearing a mask. There is no housekeeping service and if you ask, you may or may not get any. It’s a luxury to stay in a hotel of this caliber and things like a made bed and fresh towels contribute to the quality of the trip. There were beads and garbage still left on our balcony from someone who has previously stayed. Some of the staff seemed to have a completely disinterested attitude that was more like “what do you want from me?” as opposed to “how can we make your stay excellent?” If you cannot provide appropriate service to your guests, perhaps you should not book so many rooms. The bar is open only at night and the restaurant is open on a limited basis. Our room was beautiful but, due to its location, very very loud. We dealt with it but this is something that should have been expressed to us at check in. Perhaps we could have been advised that it would sound like Bourbon Street was inside of our room until about 3am and given the option of the loft balcony in another location. While the room, pool, and location were excellent, the lack of service made the hotel feel cheaper than it should.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 3 days ago
Thank you for your feedback. We do love being in the heart of the quarter and happy your room was comfortable and pleasing. We do pride ourseleves on warm southern hospitality, so we are disappointed that you did not get the attentive service our guests deserve. We are in the process of offering more amenties and hours of operations, we hope to have these in place this summer. We do hope we can invite you back, and will offer a quieter guest room for an elevated experience all around. Our appreciation for sharing your experience. Jamie Marie Hall Director of Marketing
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Hotel's Favorite
Visited the Bar a 2 nights in a row which had really good music and drinks. In addition, the bar staff, Andrew, Aimee and Seth were very welcoming which added to the ambience! When I came back the second night, they recognized me and remembered my order which made the experience all the better
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Date of stay: January 2022
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded Jan 10, 2022
We just love to know you felt welcome at the Bourbon Orleans, that you enjoyed the live music and cocktails from the team at Bourbon O. Reviews like this, makes us really shine brighter! Cheers to seeing you again on your next visit to New Orleans. Jamie Marie Hall Director of Marketing
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Just left last week and this was our third time there and it was just as wonderful as the first time. The rooms have been renovated and look great. Staff nice and helpful and an extremely nice night shift manager that helped my husband at check out. Will see you again next year Bourbon Orleans!
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Date of stay: May 2022
Rooms
Location
Service
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 3 days ago
This review has us glowing, thank you. Our staff greatly appreciates your kind words about our guest rooms and professional staff. We welcome you back to our historic hotel in the heart of the French Quarter soon, Jamie Marie Hall Director of Marketing
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Wonderfully convenient. Only a long block from Jackson square. Within walking distance if nearly everything. Pretty and clean pool in courtyard and some shade too. Basic room is small, some with no view except brick wall so ask if that’s important to you. No business center or way to print boarding passes. Average breakfast fare but right in lobby. Nice decor. Bar on site in evening seemed lively. All in all a very good place to stay
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 3 days ago
Thank you kindly Savannah, for sharing your experience. We love being in the heart of the French Quarter and our courtyard pool is a great way to cool off and relax after a day of exploring. We hope to see you soon in New Orleans. Jamie Marie Hall Director of Marketing
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The hotel is basically a motel at 5 star prices and a fancy name. Three nights spent here. Room never serviced. No fresh towels. No beds made. No room service. Breakfast not included and looked average. People wondering around with out shirts in foyer. Honestly, the hotel is tired and neglected. Staff go through the motions in a non interested fashion.
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Date of stay: May 2022Trip type: Traveled
Room Tip: I
Would honestly stay somewhere else.
Avoid valet parking its $45 per night.
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Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 1 week ago
Thank you for your frank feedback. We are disappointed that you did not enjoy your experience at our hotel in the heart of the French Quarter. Our professional team works to show each guest warm southern hosptiality and we will continue to work on improving each day. We value each one of our guests and strive to make each experience a pleasant one. Our best to you Jamie Marie Hall Director of Marketing
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The hotel was beautiful, the customer service was great from the bellman to the front desk staff. We had an amazing experience with Monique Green, who went above and beyond for our family, making us feel welcomed to the city. The bar and the live music was great. The rooms were clean, but were noisy because we faced Bourbon Street.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 1 week ago
Thank you kindly for your review. We love to show our guests warm southern hospitality and will share with our team members. Monique truly is a gem and we are fortunate to have such caring people on our staff. We welcome you back to our hotel on your next visit to New Orleans. With warm regards Jamie Marie Hall Director Of Marketing
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We stayed 6 nights at the Bourbon Orleans. We couldn't have picked a better location to enjoy exploring the French Quarter. It was within easy walking distance to everything in the Quarter as well as Canal Street and Marigny. We stayed in an interior king bed room facing the pool on the 6th floor. The ceilings were slanted making the room feel cozy, but it didn't feel cramped as there was plenty of room with a separate desk/tv area. The pool area was nice with comfortable lounge chairs and tables with umbrellas. After having dinner and wondering around the Quarter, we enjoyed coming back to the hotel bar. The back side of the bar faces Bourbon Street with french doors that open out so you can listen to good jazz, blues or dixieland (whatever band is playing that particular night) while watching the parade of people walking down Bourbon Street. The hotel lobby is very nice. There are several comfortable seating areas perfect for meeting up with friends before going out or taking a break from the heat/walking. There was always complementary ice water available for hotel guests. This wasn't our first time to visit New Orleans, but the Bourbon Orleans was definitely the nicest most convenient place we have stayed in all of our trips here.…
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Date of stay: April 2022
Value
Rooms
Service
1 Helpful vote
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 2 weeks ago
We could not be happier to see your review, thank you! We love being in the heart of the French Quarter so our guests can enjoy all the colorful energy of New Orleans. Pleased to know you were able to take in amazing live music at our award winning music venue, The Bourbon O Bar. Next time maybe you can find a respite in our courtyard pool, too. We welcome you back to New Orleans and Bourbon Orleans hotel soon. Our sincere thanks! Jamie Marie Hall Director of Marketing
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First off, if you're thinking about visiting New Orleans, don't. Spend your money and your vacation elsewhere. This city and everything about it is way overrated, it's rundown, filthy, crowded with a horrid decomposing smell that is nauseating. Now about this hotel. The worst experience in all the years of our travels. We booked a Priceline package, arrived at the hotel after our flight and checked in. Front desk staff are rude and treat you as if they're doing you a favor. They assigned us a dark moldy handicapped room with no closets. Which was not the worst thing about the room. It was the bathroom. The handicap bars basically made the toilet unusable, and the shower lacked a tub. Just a standup shower, on the floor. Which obviously floods the bathroom and room. As soon as my wife and I got to the room and saw the bathroom/shower situation, I complained to the front desk as soon as we took our luggage into the room and requested a different room. I was told by the rude front desk staff that the hotel was overbooked and there were no other rooms available. We stayed the night. In the morning I attempted to take a shower, but the bathroom was flooded as expected. I then went to the front desk to complain again and request a different room. In the chaotic scene at the front desk where guests had queued up and some reservations could not be found and the front desk was attempting to find accommodations in different hotels, I was told the same thing: the hotel is overbooked and there are no rooms available. Hotel engineer also confirmed the handicapped room is flawed. We then decided to check out and change hotels at great inconvenience. Luckily we were able to find a room at a different hotel but at a higher cost. Hotel has been stonewalling us in issuing a refund, I've spent hours with Priceline for a refund and it is still ongoing. You've been warned. Don't waste your time and money with this city, and particularly this hotel.…
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Date of stay: March 2022
Location
Service
Sleep Quality
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 2 weeks ago
Thank you for your frank feedback, Reznak. We are deeply disappointed to hear of your experience in New Orleans. We are extremely proud of the rich history, culture, music, art, cuisine and vibrancy that shapes our beloved city, but clearly it is not for everyone. Our team of professionals take great pride in offering true warm southern hospitality, we regret your interactions did not reflect the service that our repeat guests have enjoyed for many years. We understand you were unsatisfied with your bathroom, unfortunately we did not have another room to offer during a peak travel date. We want resolve to your satisfaction and welcome you to contact us directly for further assistance at jamiemarie.hall@bourbonorleans.com. Wishing you pleasant travels in the future. Our best to you, Jamie Marie Hall Director of Marketing
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I recently planned a mini corporate event and I was down to two hotels in the French Quarter. I am so glad I chose Bourbon Orleans! We had restful nights and the rooms were super clean. We did not hear the outside noise from within the hotel. Quality linens and rooms can be refreshed at request. Location - you cannot beat this location EVERYTHING is within a 4-minute walk. Staff - hands down the best staff I have worked with. Alyssa and Hudson have excellent communication skills --promptly addressing any questions/needs. As an additional highlight -- TRANSPORTATION - We used NOLA Transportation Services/ New Orleans Transportation Service Shawn was understanding of our needs and was so willing to assist us in getting our team to and from the airport. He was recommended by the hotel. He can assist groups and individuals. One regret is not having enough time to do one of the tours he provides! Very punctual!…
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Date of stay: April 2022Trip type: Traveled
Rooms
Service
Sleep Quality
Room Tip: 3rd-floor rooms are best!
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1 Helpful vote
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 2 weeks ago
Thank you kindly for sharing this glowing review. We truly appreciate you, TravelBug 2009, for taking the time to recognize our professional team's service and our spirited historic hotel. We are happy you enjoyed the location. We are in the heart of the French Quarter, surrounded by the sights and sounds of New Orleans. We are thrilled to know your corporate event was successful for you and your team. We welcome you back to our hotel and New Orleans soon, when you have time to take that tour! Our very best, Jamie Marie Hall Director Of Marketing
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It was an awesome stay. we were on spring break with our teen kids and it was awesome. it's so close to everything. cafe do monde right around the corner and bourbon right there. great history with this hotel too. you can hear everything in the hallway but it's old and I get it.
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Date of stay: March 2022
Helpful
Response from Jamie Marie Hall, Marketing at Bourbon Orleans Hotel
Responded 3 weeks ago
What a great review, thank you for sharing this very special place with your family on Spring Break. We love that you enjoyed our spirited hotel that is right in the center of all the great sights and sounds of the French Quarter. Our team hopes to see you on your next visit to New Orleans. Jamie Marie Hall Director of Marketing
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PRICE RANGE
$228 - $398 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel bourbon orleans, wndham new orleans
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
218
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Claim Your Listing Frequently Asked Questions about Bourbon Orleans Hotel
Which popular attractions are close to Bourbon Orleans Hotel?
Nearby attractions include Jackson Square (0.1 miles), New Orleans Secrets (0.1 miles), and Doctor Gumbo Tours (0.2 miles).
What are some of the property amenities at Bourbon Orleans Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bourbon Orleans Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Bourbon Orleans Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Bourbon Orleans Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Bourbon Orleans Hotel?
Conveniently located restaurants include Oceana Grill, Laura's Candies, and Orleans Grapevine Wine Bar and Bistro.
Are there opportunities to exercise at Bourbon Orleans Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Bourbon Orleans Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Bourbon Orleans Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Bourbon Orleans Hotel?
Many travelers enjoy visiting Our Sacred Stories (0.4 miles), Hermann-Grima House (0.2 miles), and Longue Vue House and Gardens (3.7 miles).
Is Bourbon Orleans Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.