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Bienville House

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1,562 Reviews from our TripAdvisor Community

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Showing 1,486: English reviews
Lancaster, Pennsylvania
Reviewed 1 week ago

I booked a one night stay, through Southwest's web site at the Bienville House Hotel for 3/15/2017. It snowed 18 inchs in the North East yesterday (3/14/18). Our business meeting in New Orleans was canceled. I called Southwest Hotels Concierge and asked them to rebook the Bienville House for March 29th. The hotel advised Southwest Hotels Concierge; "they will not...

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Helpful?
1Thank lkline332
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We are very sorry to hear about your reservation experience. Unfortunately, reservations booked through a third-party agency cannot be cancelled nor changed by our reservations team. All cancellations and changes must be made directly with the third-party agency based on their own policies, which would then be uploaded into our system. We recommend sharing your reservation experience with the third-party...

Peoria, Illinois
Reviewed 1 week ago via mobile

We stayed at the Bienville House for six nights in early March about a week after Mardi Gras. The hotel is old, the walls are thin, and the furnishings are not really conducive to clothing storage. The first night we were awakened at midnight to the sound of someone in the adjacent room shouting obscenities at the top of their...

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Helpful?
1Thank suncats2016
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

Thank you for taking the time to comment regarding your recent visit to New Orleans and the Bienville House. I regret that you did not receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review. We greatly value your...

Rogers, United States
Reviewed 1 week ago

My family was in New Orleans for a vacation. we had a great time at the Bienville house. A GREAT location and the staff was WONDERFUL! The breakfast was excellent as were the folks that helped you with breakfast. The pool was great-it was heated. The front desk folks were so nice and helpful. They even remembered our names and...

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Helpful?
2Thank D5511DXrichardm
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for another luxurious stay at the Bienville House!

Peoria, Illinois
Reviewed 1 week ago

Lovely and clean room with very comfortable king size bed. This was not our first visit so did not use concierge service except for one cab which didn't show up as ordered. Not hotel's fault I'm sure as we've had problems with cabs in NOLA before. We used Uber rest of trip with excellent results. Love love love the location...

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Helpful?
2Thank janeohaver
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We are so glad you enjoyed your stay at the Bienville House and took the time to share your great experience with TripAdvisor. Please return soon to the Bienville House for another great trip!

Reviewed 1 week ago via mobile

I haven't even been to my room yet so my entire review to this point is based on the check in process. To say the least I am not very impressed with the hotel staff to this point (explained below). If something causes me to change my mind during the rest of my stay I will update this post &...

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Helpful?
Thank Wfsmith10
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

Thank you for taking the time to comment regarding your recent visit to New Orleans and the Bienville House. I regret that you did not receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review. We greatly value your...

Reviewed 1 week ago

I read reviews about the parking off site for your vehicle , therefore we made sure to call ahead for it when preparing to go anywhere. Thomas was johnny on the spot to get it for us. Beverly and Cynthia at the front desk were always welcoming and personable as we came and went. We will stay again!!!!

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Helpful?
Thank Rad-Rcr
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for another luxurious stay at the Bienville House!

roger,ark, United States
Reviewed 1 week ago

Stayed at this hotel from 9march to 13 march. As an iprefer member I thought I'd try a different hotel from the Windsor house. The location was good but I'm not sure the air condition worked at all the whole time we were there and the parking was really a problem. waited over an hour one morning and the car...

Review collected in partnership with this hotel
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Thank E C
TheGrandDame, Guest Relations Manager at Bienville House, responded to this review

Thank you so much for your review! We passed along all of your comments to our management team for review. We appreciate all your feedback!

Maryland
Reviewed 1 week ago

We stayed in the King room with the large balcony overlooking the fire station. The balcony was wonderful-large, table and chairs and flowers boxes. We could see everything below but felt hidden behind the greenery. The room was large and comfortable. The staff was excellent. We were greeted with "Welcome Back" every time we returned. The staff were always available...

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Helpful?
Thank CranShan
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We are so pleased that you found the Bienville House to be so comfortable, convenient and friendly. We certainly agree! We look forward to seeing you again soon in NOLA!

Exeter, United Kingdom
Reviewed 1 week ago via mobile

What a fantastic hotel ! The room is absolutely fantastic and the staff are so polite and accommodating . Cynthia on the front desk was a delight. Excellent position for the French quarter and river rides. Breakfast was a bit basic but I think that's more of an American thing. Us Brits do like our bacon and eggs ! Would...

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1Thank mrphilbye
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

At the Bienville House, we strive to treat our guests like family and are pleased to hear you had such a wonderful experience! We hope to see you again soon!

plano, United States
Reviewed 1 week ago

Great location in French Quarter. Easy walk to activities but far enough away from noise on Bourbon Street. Staff excellent. Hotel near some great restaurants. Easy access to Canal Street and Charles Street car. Rooms clean with old world charm.

Review collected in partnership with this hotel
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Thank sarahnZ1791NM
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for another luxurious stay at the Bienville House!

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Staying in French Quarter

Neighborhood Profile
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 

Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > French Quarter
Price Range: $154 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bienville House 3*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Cheap Tickets so you can book your Bienville House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Hotel Style:
#34 Family Hotel in New Orleans
#35 Business Hotel in New Orleans
#55 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from Bienville House staff and other travelers.
39 questions
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Questions? Get answers from Bienville House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Balconies are the envy of everyone!~”
 of 5 bubbles 779tamarag, 2 days ago | Read review
“Third and fourth floor are probably better. Spend a few $$ more and get a window.”
 of 5 bubbles manytrips92, 3 days ago | Read review
“Do Not Get Room 203 as the hallway floor squeaks as you walk by!!!”
 of 5 bubbles Rad-Rcr, 1 week ago | Read review
“Ask for a window. We didn't and had an inside/dark room”
 of 5 bubbles mahimike, 2 weeks ago | Read review
“A courtyard or streetview room would be ideal, but the interior room was quiet and very comfortable.”
 of 5 bubbles delhom, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question