Bienville House
320 Decatur St, New Orleans, LA 70130-1082
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Avg. $119 /night, 9/11 - 9/12
$312
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$214
per night
$115
per night
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About
4.5
#31 of 173 hotels in New OrleansLocation
4.8
Cleanliness
4.5
Service
4.4
Value
4.2
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The newly renovated Bienville House Hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 80-room hotel is a truly distinctive downtown New Orleans hotel establishment. It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Complimentary Instant Coffee
Business Center with Internet Access
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Refrigerator
Cable / satellite TV
Walk-in shower
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Historic Hotel
Languages Spoken
English, Russian, Spanish, Filipino and 2 more
Location
320 Decatur St, New Orleans, LA 70130-1082
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Louis Armstrong Intl Airport
12.1 mi•
See all flights
Rental Cars
253 Restaurants
within 0.3 miles
Reviews
4.5
2,462 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the French Quarter, the Bienville House hotel is celebrated for its enchanting atmosphere and spotless rooms, offering guests a serene retreat amidst the city's vibrancy. While some guests discuss the value critically, noting unexpected costs, many are charmed by the hotel's historic decor and comfortable furnishings. The quietude is a highlight for light sleepers, despite the occasional inconvenience of cleaning schedules.
The prime location earns applause, as does the staff's commendable service. However, the lack of a coffee lounge and the small pool size are areas guests feel could improve.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Noise level
Quiet
Service
Helpful
Amenities
Satisfactory
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2,462Reviews70Q+A100Room tips
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Detailed Reviews
My group had 7 rooms at Bienville in March. The rooms are very large with pleasant southern traditional decor. The bathroom was very nice with a rain and handheld shower, lots of good quality towels, 2 hooks for robes, a reasonable counter space and shelves and a good hairdryer. My room had a walk-in closet with 2 bars and a safe AND iron and ironing board. One of my clients complained that her room did not have a full length mirror but mine did.
The tiki bar is fun but I did have one bad room service experience were they lost my order. They handled it well and comped my order in the end.
The front desk, Miss Cynthia is kind and helpful. She even remember my name each time I walked in.
This is a great location to reach most of what you want to see and do in the city. It is near 2 trolley stops.
The breakfast is better than most US hotels, with real scrambled eggs, sausage/bacon, bagels, croissants, muffins, OJ (with ice), and cold cereals served on disposable plastic plates with disposable utensils. But it is not a high quality, made to order experience. It is adequate and free!
My sleep was disturbed by the train horn but nobody else in my group complained about it.
The tiki bar is fun but I did have one bad room service experience were they lost my order. They handled it well and comped my order in the end.
The front desk, Miss Cynthia is kind and helpful. She even remember my name each time I walked in.
This is a great location to reach most of what you want to see and do in the city. It is near 2 trolley stops.
The breakfast is better than most US hotels, with real scrambled eggs, sausage/bacon, bagels, croissants, muffins, OJ (with ice), and cold cereals served on disposable plastic plates with disposable utensils. But it is not a high quality, made to order experience. It is adequate and free!
My sleep was disturbed by the train horn but nobody else in my group complained about it.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BienvilleHouseHotel, Manager at Bienville House
Responded Mar 12, 2020
Hi Theoriginalgogirl, thank you for taking the time to share your experience with us. We're glad you and your guests enjoyed your stay, and appreciate your comments on areas where we can improve. Thank you again for your feedback, which helps to ensure our guests receive the exceptional service they deserve. We hope to see you again the next time you're in New Orleans! Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is long overdue. My fiancé and I have been to New Orleans three times, and Bienville has been our hotel for each visit. Since 2015 when we first stayed there, the staff has gone through almost no changes. The customer service has always been absolutely top notch, and I can’t thank the staff enough for their assistance during each visit. Cynthia and Beverly were so incredibly friendly during our stay, and went out of their way to make sure we had what we needed. The concierge and breakfast staff were always ready to lend a helping hand, and everyone made us feel so welcome.
The hotel is located in the perfect location in the French Quarter – close enough to be easy to walk to everything and come back to the hotel during the day, but far enough away from all of the bars that we’ve never had an issue with noise. There’s a charming restaurant across the street that has a beautiful courtyard if you get tired at the end of the night and don’t want to wander out, and a cute little coffee shop and a candy store on either side of the hotel.
The hotel itself is stunning. We’ve stayed in a standard room, a superior room, and the Iberville Suite. All of the rooms were amazing, but if you’re willing to spend a bit more then I would definitely book one of the rooms with a balcony. The superior room has a private balcony overlooking the pool, and we enjoyed getting breakfast from downstairs and bringing it back up to the balcony to eat in the mornings. It’s an incredibly relaxing way to start the day.
The Iberville Suite was absolutely incredible. We had originally planned on staying in a superior room again, but Cynthia upgraded us to the penthouse when we arrived. I was there for a full week, with my fiancé joining me for the last four days of the week after my conference ended, and he was bombarded with my pictures and phone calls after I went up to the room. I’m shocked he could make out what I was saying in my excitement. If you ever get the chance, splurge and book the Iberville, because words cannot describe how amazing the experience was, and I don’t think I can ever thank the staff enough.
Hopefully I’ll be back again in October next year for my bachelorette, and I’m excited to stay at Bienville again. I can’t picture staying at any other hotel while I’m in New Orleans, and the customer service alone is outstanding enough to win my undying loyalty; the added amenities and conveniences are just bonuses.
Thank you Cynthia and Beverly for making our trip so wonderful!
The hotel is located in the perfect location in the French Quarter – close enough to be easy to walk to everything and come back to the hotel during the day, but far enough away from all of the bars that we’ve never had an issue with noise. There’s a charming restaurant across the street that has a beautiful courtyard if you get tired at the end of the night and don’t want to wander out, and a cute little coffee shop and a candy store on either side of the hotel.
The hotel itself is stunning. We’ve stayed in a standard room, a superior room, and the Iberville Suite. All of the rooms were amazing, but if you’re willing to spend a bit more then I would definitely book one of the rooms with a balcony. The superior room has a private balcony overlooking the pool, and we enjoyed getting breakfast from downstairs and bringing it back up to the balcony to eat in the mornings. It’s an incredibly relaxing way to start the day.
The Iberville Suite was absolutely incredible. We had originally planned on staying in a superior room again, but Cynthia upgraded us to the penthouse when we arrived. I was there for a full week, with my fiancé joining me for the last four days of the week after my conference ended, and he was bombarded with my pictures and phone calls after I went up to the room. I’m shocked he could make out what I was saying in my excitement. If you ever get the chance, splurge and book the Iberville, because words cannot describe how amazing the experience was, and I don’t think I can ever thank the staff enough.
Hopefully I’ll be back again in October next year for my bachelorette, and I’m excited to stay at Bienville again. I can’t picture staying at any other hotel while I’m in New Orleans, and the customer service alone is outstanding enough to win my undying loyalty; the added amenities and conveniences are just bonuses.
Thank you Cynthia and Beverly for making our trip so wonderful!
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
Room Tip: The superior rooms with a private balcony are great for eating breakfast, and the rooms with a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We stayed here for 4 nights in early March and enjoyed our stay. Great location in French quarter. Close to everything but also in a quiet area. Included breakfast was nice.
Things you may want to know:
There is a keurig and a fridge in the room
You can take a taxi, Uber or left from the airport to the hotel. We took Uber and it cost approximately $38
About a 10 minute walk straight down to Victoria square and Cafe du monde
If you get there early they can hold your bags safely
There is a concierge if you want tour ideas
There is a small outdoor pool and courtyard, very cute. We saw people swimming in early March
Things you may want to know:
There is a keurig and a fridge in the room
You can take a taxi, Uber or left from the airport to the hotel. We took Uber and it cost approximately $38
About a 10 minute walk straight down to Victoria square and Cafe du monde
If you get there early they can hold your bags safely
There is a concierge if you want tour ideas
There is a small outdoor pool and courtyard, very cute. We saw people swimming in early March
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BienvilleHouseHotel, Manager at Bienville House
Responded Mar 16, 2020
Hi Lisa, thank you for choosing to stay with us during your recent trip to NOLA. We're glad you enjoyed our convenient location, which makes it easy to explore everything the French Quarter has to offer. Thank you for being our guest and taking the time to share your experience. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great location in the French Quarter and very comfortable if you reserve a king size with balcony overlooking the courtyard, which we did. Lots of space in the room. There are two seats on the balcony -- a small table would have been nice, too. Somebody came to make the bed and replace towels and other items every day, which we were not experiencing in other hotels during COVID. The staff and most of the other guests were very good about wearing masks. We would definitely stay here again in the same style of room. Tea and coffee in the mornings, hopefully continental breakfast comes back after COVID?
My main complaint was that the pool was not clean. There were cigarette butts and other debris in there. I realize that we visited during the winter, but coming from New England, I may have hopped in had the pool looked better maintained. There were pool towels set aside for use in the courtyard.
Finally, while it did not bother me, the train is very, very loud and makes noise at odd hours of the night. This may not be the best hotel location wise if you are sensitive to noise. We could also hear the people above moving around. It was worth it for the prime location on a quiet street in the French Quarter. Easy to get an Uber/Lyft/taxi to drop you off or pick you up.
My main complaint was that the pool was not clean. There were cigarette butts and other debris in there. I realize that we visited during the winter, but coming from New England, I may have hopped in had the pool looked better maintained. There were pool towels set aside for use in the courtyard.
Finally, while it did not bother me, the train is very, very loud and makes noise at odd hours of the night. This may not be the best hotel location wise if you are sensitive to noise. We could also hear the people above moving around. It was worth it for the prime location on a quiet street in the French Quarter. Easy to get an Uber/Lyft/taxi to drop you off or pick you up.
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Date of stay: January 2022
Rooms
Location
Service
Room Tip: third floor balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Caputo, General Manager at Bienville House
Responded Feb 1, 2022
Thank you so much for your great review! We passed along all of your comments to our management team for review. We appreciate all your feedback and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is elegant, beautifully appointed and very inviting. It is a smaller boutique hotel, close to the action of the French Quarter with many restaurants, shops and sites close-by but just removed enough that you are not living amongst the bars and rowdy crowds. My 14 yo daughter and I walked all over the city and everything was close enough to be convenient but not so close as to feel overwhelmed with noise and partiers. The staff is helpful and courteous, the rooms are spacious, clean and comfortable. The finishings are luxurious and beautiful and make me want to stay longer, more, again. The beds are very comfortable, as are the pillows, and the shower is like a spa. The pool is good for relaxing but would not be a good choice for kids/families who really want to swim or play. The exercise facilities are at a sister hotel located several blocks away - the only thing I was disappointed about. There is a small restaurant on-site with room service but we have not tried it. I would definitely return.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Overnight/daily valet parking available for $40…seems kind of steep but all parking is pricey in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Caputo, General Manager at Bienville House
Responded Jun 29, 2021
We are thrilled to know that you enjoyed your time spent at Bienville House! We would be honored to have you stay with us again. Thank you for taking the time to review your stay, we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second time, 2nd hotel, that we've stayed at on Decatur and for us, the location is perfect for our needs. A few blocks from Bourbon Street, a short walk to Jackson Square and close enough to the casino to feel comfortable walking home at night.
As for the hotel, the staff, from desk to valet we're pleasant and welcoming. I know parking at $90.00 for 2 days is ridiculous for this Michigander, but having the vehicle parked inside within eyesite not to mention, unloading and loading and not having to shlep your luggage a few blocks down the street, lessoned the shock some.
Our room, a king deluxe with a balcony and courtyard view was exceptional. It was not cramped as many of the Quarter rooms are. The bathroom was modern, clean and once again roomy. The complimentary coffee, tea and cookies in the lobby were a nice touch as well
My only negative would be the temperature in the room and the constant humming of what I believe is the building cooling unit. There is a thermostat in the room, but I believe the temperature is controlled from a central location. I've read reviews from other properties, that mention these older buildings have issues with heating and cooling. We both said this probably would be an issue in the summer, but not in January. The humming is a different issue - I wasn't bothered until my wife woke me and wondered if that humming was bothering me, I said no, but then that is all I could concentrate on. The next night I was prepared and had my shooting range earplugs in the car, but the humming didn't bother us. I think the air was off untill 4:00am when we heard it again and the room was cooler.
We will stay here again and hope to return next December if not sooner.
As for the hotel, the staff, from desk to valet we're pleasant and welcoming. I know parking at $90.00 for 2 days is ridiculous for this Michigander, but having the vehicle parked inside within eyesite not to mention, unloading and loading and not having to shlep your luggage a few blocks down the street, lessoned the shock some.
Our room, a king deluxe with a balcony and courtyard view was exceptional. It was not cramped as many of the Quarter rooms are. The bathroom was modern, clean and once again roomy. The complimentary coffee, tea and cookies in the lobby were a nice touch as well
My only negative would be the temperature in the room and the constant humming of what I believe is the building cooling unit. There is a thermostat in the room, but I believe the temperature is controlled from a central location. I've read reviews from other properties, that mention these older buildings have issues with heating and cooling. We both said this probably would be an issue in the summer, but not in January. The humming is a different issue - I wasn't bothered until my wife woke me and wondered if that humming was bothering me, I said no, but then that is all I could concentrate on. The next night I was prepared and had my shooting range earplugs in the car, but the humming didn't bother us. I think the air was off untill 4:00am when we heard it again and the room was cooler.
We will stay here again and hope to return next December if not sooner.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Caputo, General Manager at Bienville House
Responded Jan 17, 2023
We are so glad you enjoyed your stay at the Bienville House and took the time to share your great experience with TripAdvisor. Please return soon to the Bienville House for another great trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our go to hotel in New Orleans. Close to Bourbon St., but still in a quiet part of the Quarter. The hotel is reasonably priced for the French Quarter, and the well appointed rooms are always clean with a traditional New Orleans feel to them. The staff is friendly and helpful too. Highly recommend!
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Caputo, General Manager at Bienville House
Responded Mar 22, 2022
We are so glad you enjoyed your stay at the Bienville House and took the time to share your great experience with TripAdvisor. Please return soon to the Bienville House for another great trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for the LSU vs FSU labor day weekend game 2022. Cynthia and every hotel employee was so lovely and made our stay so nice. The room was very comfortable and clean. I had noted it was my husband's 50th birthday celebration when I made the reservation and we had a bottle of wine and a signed birthday card waiting for him in the room when we checked in which was a nice surprise. The hotel was in a great location, very central to both the French Quarter and the Warehouse District and felt very safe as well.
If you are considering the Sundeck rooms, note, the 4th floor Sundeck rooms facing the river do not have a view. It was nice to have an outside seating area but I don't think it's worth the extra money, plus that side of the building was near the train tracks and we were woken up in the middle of the night by the train horns every night of our stay. Our friends had an in interior room and they didn't hear a thing.
Overall I still give the hotel a 5 star. It was lovely and I'd stay here again.
If you are considering the Sundeck rooms, note, the 4th floor Sundeck rooms facing the river do not have a view. It was nice to have an outside seating area but I don't think it's worth the extra money, plus that side of the building was near the train tracks and we were woken up in the middle of the night by the train horns every night of our stay. Our friends had an in interior room and they didn't hear a thing.
Overall I still give the hotel a 5 star. It was lovely and I'd stay here again.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Sundeck has nice seating area, but no view of the river or city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Caputo, General Manager at Bienville House
Responded Sep 6, 2022
Nancy, We are so pleased that you found the Bienville House to be so comfortable, beautiful, clean and friendly. We certainly agree! We look forward to seeing you again soon in NOLA!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this was a beautiful room but a $50 parking fee not disclosed. Additionally, there was no food or breakfast service. Breakfast included was advertised when I booked at my room rate however, upon checking in and learning of this, there was no rate adjustment. This was a big disappointment.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bienville House is a beautiful hotel in a great location. Our rooms were very clean and the bathrooms have been recently updated. Each day housekeeping came in with fresh towels, made the bed and took out the trash which is something we haven't seen recently in stays at other hotels. The front desk staff was always friendly and welcoming. If you are looking for a quieter room request one that faces the courtyard or front. The back facing rooms are a little noisier at night with traffic and train noise. Didn't affect our stay since we were out late, but I can see others might want that info.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Caputo, General Manager at Bienville House
Responded Mar 22, 2022
We are so pleased that you found the Bienville House to be so comfortable, beautiful, clean and friendly. We certainly agree! We appreciate all your feedback and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely! When you arrive, feel free to pull into the hotel parking area where our valets will be ready to assist you. You won't need your reservation number initially – we can update your ticket once you're assigned a room. We're excited to welcome you to NOLA and ensure your stay is seamless. Safe travels!
The rooms have walk in showers and there’s a lift, so I think your friend will be able to have good access.
It’s private but it is quite small.
…
"Not for families with young children, but very good for couples and adults. Right in French Quarter with access to all that has to offer. "Read full review
"Book through a third-party booking site to get the best rate! Try to make sure you're getting a room with windows, too."Read full review
"The pool is lovely to look at but small. The hotel is in an ideal location and is charming."Read full review
"Could be some street noise from Decatur St. Top floor has open patio areas if you crave the outdoors. "Read full review
…
PRICE RANGE
$121 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bienville house hotel new orleans, bienville hotel new orleans, bienville new orleans
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Bienville House
Which popular attractions are close to Bienville House?
Nearby attractions include Jackson Square (0.3 miles), Gray Line (0.2 miles), and The Escape Game New Orleans (0.05 miles).
What are some of the property amenities at Bienville House?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Bienville House?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Bienville House?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Bienville House?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Bienville House?
Conveniently located restaurants include Observatory Eleven, GW Fins, and Daisy Dukes French Quarter.
Are there opportunities to exercise at Bienville House?
Yes, guests have access to a pool and a fitness center during their stay.
Is Bienville House located near the city center?
Yes, it is 0.8 miles away from the center of New Orleans.
Are any cleaning services offered at Bienville House?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Bienville House?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bienville House offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.