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Prytania Oaks Hotel

Traveler (91)
Room & Suite (29)
Traveler (91)
Room & Suite (29)
Dining (6)
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Dec 23Dec 24
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1 room, 2 adults, 0 children
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About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Non-Smoking Hotel
Meeting Rooms
Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Good to know
HOTEL STYLE
Value
Residential Neighborhood
HOTEL CLASS
Location
Full view
90Good for walkers
Grade: 90 out of 100
39Restaurantswithin 0.25 miles
8Attractionswithin 0.25 miles
Neighborhood
Garden District
Head to the Garden District for the full-on New Orleans experience replete with quaintly clanking streetcars, proudly grandiose antebellum mansions, picture perfect avenues lined with live oaks loaded down with Spanish moss, and a wealth of beautiful churches and many more architectural marvels. Even a brief excursion here makes plain why it’s called the Garden District. So, when you visit be sure to give yourself ample time for admiration at a languidly slow pace befitting such gentile strand of riverside living and to allow you to maximize each opportunity to stop and smell the roses – and whichever other blooms you might come across. While taking it all in, you’d do well to dine at one of the city’s most beloved destinations for regional cuisine. Gourmands from far and wide (and right round the corner) swear the age-old Commander’s Palace is the best restaurant in town – and have been doing so since it opened back in 1880.
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Reviews(237)
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MichelleandJoe64
LaSalle, Canada
135
Reviewed Oct 9, 2018
Our room was very very musty smelling. When we first opened the door it was overwhelming! However, after leaving the door open while we were there and lighting a couple candles, it got better during our stay (four nights), although not great. We spoke with two other couples in our building and they said there room was musty smelling but not too bad. The room was clean when we got there, but we did have cleaning issues, starting with the first day when we returned to our room at ab out 5:00 pm and it was not made up at all. By this time the front desk advised there was no one to clean the room but the very kind and helpful young man at the desk gave us some towels and soap to last us through the night. After that there were just minor oversights (no soap left for us, coffee make not cleaned, coffee cups not cleaned). The breakfast is very basic: Cereal (Cheerios and Raisin Bran), milk, orange juice, store bought waffles, English muffins), store bought (prepackaged) fruit cup and applesauce, jam and butter and coffee, of course. Breakfast was served outdoors in what could be termed a courtyard but was basically outdoor walkways between buildings. The same meal was provided all four days were were there. Every day we had challenges getting into our room with the card. After two days staff suggested that the battery in the lock had to be replaced, but it was not fixed while we were there so every day we had to go back to the office to get new keys and struggle with them to get the door to open. Most staff we dealt with were kind and helpful but one lady in particular was certainly not and quite rude, but this can happen anywhere. We did have the opportunity to meet the owner and she was great, offering recommendations on where to eat. Despite the age of the building the air conditioning in our room was more than adequate as was the water pressure and temperature. We arrived at our room about 11:00 pm and I have to say, it was a bit concerning. We had just driven under the bridge where the homeless were sleeping, the street itself was quite desolate, there was a police officer at the corner, the cab driver couldn't find the place and well, I certainly wondered what we got ourselves into! We were also not aware that we had to check in at the office around the corner (this hotel has more than one building it owns and operates). There was a sign on the gate that surrounds our building telling us where to check in. Thank goodness for flashlights on cell phones otherwise we would not have been able to read it. In the light of day and with a bit of time to acclimate to the city, we were able to better appreciate the quaintness of our accommodations. The hotel is close to the trolley car line which takes you to the French Quarter in a mere 10 minutes so we enjoyed being away from the French Quarter and within the Garden District. During the day there was considerable traffic, including lots of runners and some street people, but at night there was very little vehicular noise at all. I did sleep very well! Depending on what you are looking for in your visit to New Orleans, you may or may not want to stay at the Prytania. You take some risks with quality but you will certainly experience old New Orleans. I personally would not return to Prytania Oaks. The cons outweighed the pros for my husband and I. I would go the slightly extra expense and stay at a more modern hotel.
Date of stay: October 2018
Thank MichelleandJoe64
Response from Dori S, General Manager at Prytania Oaks Hotel
Responded Oct 10, 2018
Dear Guest, I thank you for your review. I appreciate all you had to say and I do recall speaking with you and your husband last Friday evening regarding the mustiness as well as all the foodie options our City has to offer. You even agreed that the theory behind why it was a bit musty made sense. But I am not going to belabor that point again with you. In our 45 mins chat getting to know one another, I did appreciate you telling me that even with the extreme heat and humidity our City was having, that your AC was working wonderfully, that coming from upper Minnesota you were concerned. And to top it off, you found the Hot water in the shower was the best you had ever experienced. I know you thoroughly enjoyed your day of Antiquing and touring in the French Quarter, with all the music and libations, and were back for a breather before heading out for dinner, which started our conversation of all the wonderful restaurants. I hope you did get a chance to experience some of the local ones Corey and I suggested over the touristy, expensive ones that the Antique shop owner suggested. I apologize for your room not being serviced on 1 afternoon. I do not know why it didnt. Our breakfast is marketed as a Continental fare, which by industry standard is Coffee/Juice and Breakfast breads. However, as you listed, we offer quite a bit more. It may be basic, but its also expanded and free of charge. There are those "modern hotels" that charge upwards of $14.95 pls tax and tip for the Industry standard Continental fare. Most guests find it perfect for the "get me going" as you don't come to New Orleans for hotel breakfasts, when there are so many restaurants in our neighborhood that offer wonderfully savory breakfast for a very low price. As to your check in experience, you booked through the 3rd party Expedia/Hotels.com. We have disclaimers on our contract with them regarding the check in procedures, and they have it shown correctly on 2 of 3 of our hotel collection, but for some unknown reason, Expedia can not seem to get it straight regarding reservations for Prytania Oaks. We again, today, contacting them regarding this issue. The quietness of the nights around here are a great thing to have. The big box more modern hotels are great, but certainly, they will not give the quietness you should have, nor will it give you the Old World Charm or esthetics of 1840's Greek Revival and/or Victorian Double Gallery homes that the Garden District is known for, and are renovated. I do wish you and your charming husband all the best in your travels and that you had a wonderful time on the 2 tours that Corey at my Front Desk booked for you, and got to hear some good New Orleans music down on Frenchman Street.
Julien B
10
Reviewed Oct 9, 2018
I made a reservation on Booking.com for this hotel. i had to cancel my trip after few days i d booked! i was lucky my cancellation was free...
but it s not well say but the hotel can take a pre-payment for all the nights ( for me 9 days). the problem it was when i cancelled it took 1 week for refound and because i'm in Canadian $ i lost 100$ in change currency because of the day they refound me. So for me my cancellation was not free.
Be carrefull of the terms.
Date of stay: October 2018
Thank Julien B
Response from Dori S, General Manager at Prytania Oaks Hotel
Responded Oct 10, 2018
Dear Readers. When a guest books via a 3rd party, such as Booking.com, the terms of the reservation are always stated somewhere within their booking site pages. It is the guest responsiblity to read every drop down box, read all "small print" to understand what the terms are. Typically, the terms are listed under the title of Pre Payment, or Deposit required, or Credit Card Guarantee, or even under Refund/Cancellation policy. Each booking site is different. With regards to his reservation through Booking.com, he booked during a time that is under Special Event or Major City Wide Convention, and our property requires full pre payment at the time of booking. With Booking.com, their clause " Pre payment" states "the guest will be charged a prepayment of the total price at any time" . He booked on Sept. 8th, and canceled on Sept. 10th for a 5 night stay, not a 9 night stay over New Years/Sugar Bowl weekend. That is the Special Event. We obtained the deposit, and then upon cancellation, we refunded the full deposit. Yes, cancellation is free of charge, as no penalty will be assessed to cancel, however, that is different from the pre payment terms. If he is angry, it should be directed to himself as clearly, he did not read the terms of the booking site before processing his reservation for confirmation. We are not responsible for Currency exchanges lost, and I do apologize for that.
midnightrose01
Houston, Texas
11
Reviewed Jul 22, 2018
The reality vs. the description are two different things. The room was shabby, the curtains were stained and dirty from leaky, moldy windows (if you have allergies or asthma, you are going to be triggered HEAVILY), and there was no excuse for the level of soap scum in the shower. This property is clearly in neglect and decline. I wished we'd stayed outside the city and taken a taxi in to visit. We got up at 6:30, packed out stuff and didn't even bother with the breakfast. NOPE.
Date of stay: July 2018
1 Thank midnightrose01
Response from Dori S, General Manager at Prytania Oaks Hotel
Responded Jul 25, 2018
Dear Guest, I am extremely upset with this review as it clearly shows we failed you miserably. I am so very sorry. To say I am mortified is an understatement. Had I known, this would have been remedied while you were here so you can enjoy your stay, and know, we , I, take full responsibility for problems. I would like to speak with you directly , however, I can not ascertain what room you were in by your profile here. We are taking immediate measures to correct these issues, and I would like the opportunity to show you that I stand behind my word. Please contact me directly at the hotel to discuss. 1-800-862-1984.
nmickan56
Copperas Cove, Texas
34
Reviewed May 19, 2018via mobile
Spent three out of four nights with no ac temp reaching 90 according to the extremely nice maintenance man Mr Mike.
On sight staff exceptional, apologetic and embarrassed about how we were treated by Dori Schumann the General Manager.
The first morning after an unbearable night we were offered another room to shower and put makeup on until the air was fixed by Dori Schumann who makes all the decisions via phone conversations with staff.
NOT TO MOVE TO but just to use while ac was fixed.
We had air all night one night only.
When the staff would call Dori she would always tell us it would be fixed or had been fixed. Again they would apologize for her.
Upon checkout Dori Schumann offered us a whopping 15%. Her staff was embarrassed to even say it out loud and ask If I wanted them to call her back. I said please do.
I again was nice as the staff can testify. Dori was not. Denying all responsibility even saying her staff offered to move us to the Queen Ann across the street. If that was true why in God’s name would I have turned it down. She stated that we had the opportunity to enjoy the ac and room during the day even though we had no ac at night. She said it was a power issue not hers, well it wasn’t ours either.
She ended up giving me 25% off. Unbelievable.
Do not take the chance of being disrespected by this manager. Stay elsewhere where you will be taken care of if something goes horribly wrong.
Date of stay: May 2018
3 Thank nmickan56
Response from Dori S, General Manager at Prytania Oaks Hotel
Responded Jul 25, 2018
Dear Readers, There was much more to this stay than the guest communicated. She did not advise that Entergy, the power company to New Orleans, was experiencing Outages due to the extreme loads so early in the season. The power company was not prepared for the excessive heat wave we had early to mid May and the grid that serviced that side of the street kept going offline for a few hours overnight to regenerate itself. Suffice it to say, the compensation I offered originally and then the increased compensation was more than sufficient given the true facts of the 2 times and no more than a total of a few hours. We offered to room move her, but her not wanting to give up the semi private balcony she had for a deluxe room at our sister property directly across the street that had full functioning AC without fail since it was on a different grid circuit, there was not much more I could do for her. I can not control Mother Nature and the power companies demand load limitations. all I can do is try to remedy the situation as fast and as best I can. She had AC over 90% of her stay.
KMB_GA
Atlanta, Georgia
29179
Reviewed Apr 12, 2018via mobile
I did my research ahead of our vacation and found this charming hotel in the Garden District with parking for an unbeatable price. A lot of people have mentioned it was a little confusing having to check in across the street, but due to researching ahead of time, it wasn’t difficult nor much of an inconvenience. The hotel was in a old, beautiful home with high ceilings. The minute you stepped inside you felt like you were 100% in New Orleans. The room and bathroom were spacious and nicely updated. They offered a breakfast from about 7-9am, but we didn’t try it because we wanted the Ruby Slipper Cafe. It was only a block from the streetcar as well.
Date of stay: March 2018
Thank KMB_GA
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Questions & Answers
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ryann i
November 17, 2016|
AnswerShow all 2 answers
Response from Versace2016 | Reviewed this property |
You would need to take a taxi from the airport to get to the hotel. I believe it costs about $40. Once you get there you can take the streetcar north and south thru the city.
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cortlandma
October 20, 2016|
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Response from Dori S | Property representative |
The Prytania Oaks does share a very small parking lot with the adjacent business, however, the main parking lot is 1/2 block away located at The Prytania Park. Which by the way, is where you check in and register.
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kennymo
June 22, 2016|
AnswerShow all 4 answers
Response from Fred1973 | Reviewed this property |
I'm sure they will. We called before we got there and told them we'd be arriving about 10 a.m. They offered to let us park (for free) and leave our luggage there while we saw the city. Turns out, our rooms were ready, so... More
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Room Tips
"Try for a first-floor room. It's an old place, and the stairs might be a bit much with luggage."
tu2rgirl
Oct 25, 2017
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"we had the Charming Old World room which was a full sized bed and a bathroom. great for two people. but..."
amybL7775QN
May 23, 2017
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"Ask for a room upstairs , less dingy."
550adriand
Apr 10, 2017
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"stay on the side of the building away from the street"
F5790RXsteveh
Dec 21, 2016
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PRICE RANGE
$138 - $178 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansLower Garden DistrictGarden District
NUMBER OF ROOMS
16
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