AC Hotel by Marriott New Orleans French Quarter
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 09/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott New Orleans French Quarter
Updated 09/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#55 of 178 hotels in New Orleans
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.3
GreenLeaders GreenPartner
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Evening entertainment
Children's television networks
Taxi service
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Tennis court offsite
Business Center with Internet Access
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
211Restaurantswithin 0.3 miles
76Attractionswithin 0.3 miles
Contact
221 Carondelet St, New Orleans, LA 70130-3002
Getting there
Rental CarsSee rental cars from $46/day
Nearby restaurants
GW Fins
8,237 reviews6 minAmerican
Olde Nola Cookery
2,777 reviews5 minSeafood
Criollo Restaurant
1,255 reviews5 minAmerican
Ruby Slipper Cafe
212 reviews6 minAmerican
See all nearby restaurantsNearby attractions
Clue Carre - New Orleans' First Live Escape Game
3,254 reviews2 minEscape Games
The Sazerac House
263 reviews5 minSpeciality Museums
Immaculate Conception Church
518 reviews3 minChurches & Cathedrals
21st Amendment Bar at La Louisiane
337 reviews5 minBars & Clubs
See all nearby attractions481Reviews36Q+A81Room tips
Reviews
Traveler rating
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Most Recent
Excellent visit to the New Orleans area. The hotel hosts and employees were very pleasant and accommodating. I highly recommend visiting the WWII Museum impressive. The local restaurant has delicious food $$$.
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Hotel good location a block off of Canal St. and Bourbon street. Room with king bed was a little smaller than I thought but adequate. Very modern features in room and enjoyed the rain head shower very much. Checkin was easy and front staff person was friendly. Only did a 2 night stay.
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Date of stay: June 2022Trip type: Traveled with friends
Room Tip: May be cheaper to pay and park at one of the nearby public garages that offers overnight parking.
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Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded 2 weeks ago
Dear jjones4180, We’re delighted to hear that we went above and beyond in providing you with the best experience possible. We’re thrilled to have you as an advocate of the AC Hotel New Orleans French Quarter. Your kind acknowledgment of the service we provided is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for making AC by Marriott your hotel of choice, and we excitedly await your next visit! ¡Salud!
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This place is super reasonably priced and fabulously located for enjoying the more touristic delights of New Orleans. It’s become our go-to hotel when in town. Just a word of warning for some: although you’ll hear your tv’s AC-branded info channel spouting “superior design” and whatnot, the mirrored bathroom doorframe gives you a full reflected view of whoever’s seated on the toilet. It’s hard to explain, but trust me haha. All in all, excellent value for location and you’re in one of the best cities. No complaints here.
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded 2 weeks ago
Good Evening laurenaJ8450PU, Thank you for sharing your positive experience with us. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments.
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We stayed here in April 2022 and had a great time! The hotel is ideally located very close to the French Quarter, Bourbon Street and all the activities that make New Orleans famous! The staff at this hotel are excellent, especially Stacy Royal, Jaquan and Mr. Katorra. Velda Argeyo was a top notch manager who exemplifies strong leadership in her staff. The rooms were clean, comfortable and quiet. We did not hear any noise from our neighbors the entire 4 night stay. My only issue was how dark the bathroom was...the lighting was off and made putting on makeup a little difficult, but who cares really? The breakfast room was staffed by friendly people everyday who made sure we had all we needed to get the day started! We especially enjoyed our nightly happy hour in the bar area....great bartender Marc gave us a wonderful recommendation for an Italian restaurant in the French Market area that was fantastic. Everything about the AC Marriott New Orleans was perfect....we'll be back and thank you again for your southern hospitality!…
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded 5 weeks ago
Hi TravelingASAP, Thanks for sharing your experience with us. It was great to have you with us. I will pass the kind words to the team members. We look forward to seeing you again in the near future.
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This location is fantastic. It is about 2 blocks from Bourbon so no noise, but close when you've had enough. The room was clean and the lobby very modern. The only complaint is the bathroom. You better be really comfortable with who you're traveling with. The bathroom not only doesn't have a lock, but is frosted glass and was warped so was always open 2". I would not recommend for a dating couple. You cant get into the shower without getting right under the water unless you or the last person remembers to press the button for handheld.
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Top floor, always the top floor if you can
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Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded Apr 28, 2022
Hi hollijs01, Thanks for sharing your experience with us. It was great to have you with us. I will pass the kind words to the team members. We look forward to seeing you again in the near future.
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Stayed there for a conference. 5 nights in a room WITHOUT A WINDOW. I mean, yes a window… on the corridor. No daylight at all. Paid the full price to stay in a cave. No other option as the hotel was already overbooked. Reception did not try to find us another room or another hotel, their excuse was « it is normal for 1800’ building to have rooms without windows »… ah normal you said? Never ever stayed in a 300$/night hotel with no window. NEVER.
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Date of stay: April 2022Trip type: Traveled on business
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded Apr 19, 2022
Dear Justclarab, Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. It is regrettable that your stay with us did not meet the expectations that previous Marriott have provided for you. We take great pride in our ability to react and correct any service issues like you experienced, and our sincere apologies. I'm so sorry for the shortcomings mentioned. We will absolutely review them as we work to improve. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. If you would like to futher discuss this issue please feel free to call me (504) 962-0700. Have a great day.
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We came to New Orleans last minute for the Final Four because we had no idea our daughter’s team would make it. From start to finish, Jaelin and Jaqvah went above and beyond and out of their way to assist us with everything and were extremely helpful. We are so appreciative of how amazing and kind they were throughout our stay. Go Heels!
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Date of stay: April 2022Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded Apr 4, 2022
Hi Ncwahoos, Thanks for sharing your experience with us. It was great to have you with us. I will pass the kind words to the team members. We look forward to seeing you again in the near future.
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+1
Stayed at this hotel for four nights while attending a wedding in NOLA. It is very conveniently located across Canal from the French Quarter & near the trolley car stop. You can sleep as late as you want because the rooms have blackout curtains. The rooms are dark but who wants to be in their room in NOLA? The rate here is very reasonable for such a great location. Luckily I had read another review re the shower head. You need to turn it towards the wall when turning on or you will get dosed with cold water. The rooms have a mini frig & 2 bottles of water. Also you can make coffee or hot water for tea. The bed was comfortable. Val at the front desk was very friendly and helpful. We spent a lot of time at the bar with Terrance💕💕💕 He is a wonderful bartender with a great personality. We closed the bar down with Terrance every night. The other bartender Mark was not as friendly. Small canteen in the lobby where you can purchase chips or drinks from the front desk. Would definitely stay here again.…
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Date of stay: March 2022Trip type: Traveled with friends
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded Apr 4, 2022
Hi Mrs. Yorke, Thanks for your respond, we are happy to hear that you had a great stay with us. It was great to have you with us, I will pass the kinds words on to Terrance. We look forward to seeing you in the future.
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Great location. Walking distance to the French quarter. Front desk hospitality was on point. Smooth check in and check out process. Parking was a bear. Recommend just biting the bullet to valet ($43). Room could have been a little cleaner for my taste. The rooms with two double beds are truly double beds so keep that in mind if you are sharing a bed with another adult.
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Date of stay: March 2022Trip type: Traveled with family
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded Mar 23, 2022
Hi TravelJunkie27_13 Thanks for your respond, we are happy to hear that you had a great stay with us. We look forward to seeing you in the future.
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This is touted as the first AC hotel in America and it shows. I love the AC brand, but I would not return here. The staff was fantastic, and the public space was nice, but the room was tired. The shower design is terrible and makes it impossible to turn it on without getting doused with cold water. It’s an old building that was redone, but encasing old windows is gross. Full of bugs and spider webs. One slow elevator. Only decaf in room when I arrived, and I only discovered in the morning that the coffee condiment packet was open and missing most items. The coffee cup lids provided in the room were not the right size for the cups. The bright spot was Terrance at the lobby bar. He is a great asset.
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Date of stay: March 2022Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Velda Argeyo, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded Mar 13, 2022
Dear GWM160, Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. It is regrettable that your stay with us did not meet the expectations that previous Marriott have provided for you. We take great pride in our ability to react and correct any service issues like you experienced, and our sincere apologies. I'm so sorry for the shortcomings mentioned. We will absolutely review them as we work to improve. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests.
Read more
PRICE RANGE
$144 - $262 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cotton ExchanAC Hotel by Marriott New Orleans Bourbonge Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
219
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Claim Your Listing Frequently Asked Questions about AC Hotel by Marriott New Orleans French Quarter
Which popular attractions are close to AC Hotel by Marriott New Orleans French Quarter?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.07 miles), The Sazerac House (0.2 miles), and Immaculate Conception Church (0.1 miles).
What are some of the property amenities at AC Hotel by Marriott New Orleans French Quarter?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New Orleans French Quarter?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New Orleans French Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott New Orleans French Quarter?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to AC Hotel by Marriott New Orleans French Quarter?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Criollo Restaurant.
Are there opportunities to exercise at AC Hotel by Marriott New Orleans French Quarter?
Yes, guests have access to a fitness center during their stay.
Is AC Hotel by Marriott New Orleans French Quarter located near the city center?
Yes, it is 0.4 miles away from the center of New Orleans.
Are any cleaning services offered at AC Hotel by Marriott New Orleans French Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New Orleans French Quarter offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at AC Hotel by Marriott New Orleans French Quarter?
The staff speaks multiple languages, including English and Spanish.