AC Hotel by Marriott New Orleans French Quarter
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Room & Suite (108)
Dining (53)
About
#60 of 177 hotels in New Orleans
Location
4.8
Cleanliness
4.6
Service
4.4
Value
4.2
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Evening entertainment
Children's television networks
Taxi service
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Tennis court offsite
Business Center with Internet Access
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
183Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
Contact
221 Carondelet St, New Orleans, LA 70130-3002
Getting there
Rental CarsSee rental cars from $46/day
Nearby restaurants
GW Fins
8,395 reviews6 minAmerican
Olde Nola Cookery
2,958 reviews5 minSeafood
Criollo Restaurant
1,327 reviews5 minAmerican
Daisy Dukes French Quarter
3,267 reviews5 minAmerican
See all nearby restaurantsNearby attractions
Clue Carre - New Orleans' First Live Escape Game
3,815 reviews2 minEscape Games
The Sazerac House
327 reviews5 minSpeciality Museums
Immaculate Conception Church
523 reviews3 minChurches & Cathedrals
21st Amendment Bar at La Louisiane
342 reviews5 minBars & Clubs
See all nearby attractions508Reviews36Q+A85Room tips
Reviews
Traveler rating
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Best word to describe this hotel is drab. Unfortunately, it’s in need of an update. Rooms are gross, dated, old brown furniture. Terrible lighting in room. No overhead lights and old lamps are hard to turn on and provide minimal lighting. Faces a broken down garage so views are non existent. Wallpaper is peeling off walls. Only positive is friendly staff and bar area is ok. With all the options in the area, choose something else!
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Avoid staying here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 1 week ago
Thank you for choosing the AC Hotel New Orleans and for providing feedback about your stay. I apologize that the room did not meet your expectations, but I appreciate you taking the time to acknowledge our associates. If you would like to discuss your experience in more detail, please feel free to contact me directly and I will be happy to assist.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like the AC concept, especially the European style continental breakfast. The location is great just two blocks from Bourbon Street. The service is friendly and efficient. The rooms are clean but spartan with now drawer space. I used the gym once and took advantage of the bar and lounge with a music combo that played Greek and Israeli music, certainly unusual for jazz-crazy New Orleans. My major complaint was the extremely slow valet parking service.
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Date of stay: February 2023
Value
Cleanliness
Service
Room Tip: Ask for room that doesn't face Carondolet Street.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 1 week ago
Thank you for choosing the AC Hotel New Orleans and for providing feedback about your stay. Thank you for taking the time to recognize a few of our wonderful associates; I will certainly pass along your kind words to them. I apologize for the issues that you experienced with the valet service, and I will address your concerns with our third-party valet partner. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice, clean rooms. Great location for getting to the quarter or uptown. Staff was especially accommodating and friendly. Lenora, with housekeeping, was wonderful and attentive…even during Mardi Gras weekend!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 2 weeks ago
Thank you for choosing the AC Hotel and for providing such wonderful feedback about your stay! I will be certain to pass your kind words on to Lenora. We look forward to welcoming you back the next time you are in NOLA!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This location was ideal! Not only did we book this reservation at an excellent value and price point, but it was literally located on a street that turned into Bourbon Street, meaning that it was IMPOSSIBLE to get lost in the mix of the buzzing scenery of New Awlins! My cousin and I took a girls trip for Valentines day, and we only stayed for one night, which was wonderful. The staff and managers at this location were so kind and helpful, and thoughtful. From our check-in (which we were accommodated and gifted an opportunity to check-in earlier), to the direct support with our room and amenities by the lovely Lenora; from the restaurant staff helping me to find a quiet space to take my zoom meetings, to our bags being safely held by darling Kaylyn while we enjoyed the city after checking out! This staff reflected the hospitality that New Orleans is known for, and the stay was one to remember. Grab a cup of citrus infused water at the front desk, and stay hydrated!…
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Date of stay: February 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 4 weeks ago
Thank you for choosing the AC Hotel New Orleans and for providing such great feedback about your stay!! Thank you for taking the time to recognize Kaylyn and Lenora; I will certainly pass along your kind words to them! We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What wonderful people here esp. Kaitlin who is absolutely the best and we want to come back again just to see her! Thank you for your warmth and kindness Kaitlin and everyone at AC! We are so grateful! Xo!
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 4 weeks ago
Thank you for choosing the AC Hotel New Orleans and for providing such great feedback about your stay!! Thank you for taking the time to recognize Kaylyn; I will certainly pass along your kind words to her! We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed here a few times in the past few months, and it has quickly become my favorite place to stay when I come on business. The staff delivers great service and hospitality! Jaquan and Katorra are very welcoming and helpful at the front desk! I feel more comfortable about my stay when I walk in and see them. They are quick to go above and beyond on making my stay wonderful! Cornesha and Lenora do a great job with their staff taking care of the rooms. I have stayed at AC hotels in other cities, but these rooms are some of the most clean and comfortable I have stayed in. With them, you can be sure your room is clean and stocked with necessities. They are always happy and available to bring extra supplies, if needed! Bartenders downstairs are some of the most professional and skilled in the city! I usually have Mark serving me, and he is a complete joy to have serving the people who stay here. I look forward to going back! Great job AC Nola!…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 4 weeks ago
Thank you for choosing the AC Hotel New Orleans and for providing such great feedback about your stay!! Thank you for taking the time to recognize a few of our wonderful associates; I will certainly pass along your kind words to them. We look forward to welcoming you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just celebrated a friend's birthday in New Orleans and we stayed at the AC Hotel for the first time. It was a great experience! The front desk staff was so nice and helpful. I wish I had written down their names. They were absolutely delightful!!! The room was modern and nice. The beds were comfortable and the hotel location was perfect. I would definitely consider staying here again and would recommend it. Also, the hotel has onsite covered parking and the valet staff was also great!
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 4 weeks ago
Thank you for choosing the AC Hotel New Orleans and for providing such great feedback about your stay!! I am happy that you enjoyed yourself and we look forward to welcoming you again soon!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve really become a fan of the AC hotels because they are new, the rooms are well-organized, and there’s a standardization across the various hotels I’ve stayed at. This AC is the exception. It’s in an old building so the rooms are not uniform – I stayed in two different rooms in the hotel, one was a weird shape with uneven floors; the other didn’t have any windows. I mention this not as a negative (the windowless room was very quiet which was nice) but more that it’s a departure from the brand. The location is excellent and the staff was friendly and helpful. I wouldn’t pay extra for the breakfast – it’s a little underwhelming. Overall, if the hotel is at a good price this hotel might be a good option but don’t expect a ‘standard’ AC hotel.
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: State your preferences clearly when getting a room -- there street side is loud; there are some...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded Feb 7, 2023
Thank you for choosing the AC Hotel New Orleans and for providing feedback about your experience! It is true that the AC New Orleans is the first AC hotel in North America and located inside the historic Cotton Exchange building. This does make the hotel unique, as it combines the modern elements of AC with historic New Orleans architecture. I am sorry to hear that you found the breakfast to be underwhelming and will share your comments with our food and beverage team. We do hope to welcome you back to the hotel should you visit the city again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel in a great location. Just a short walk to Canal Steet and even being that close to the action the noise was minimal. The staff was friendly during check in and anytime we passed through the lobby. The room was clean and had everything we needed. I am certain this will be our go to hotel from now on.
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded Feb 7, 2023
Thank you for choosing the AC Hotel and for providing such great feedback about your stay! We are excited to welcome you back the next time you are in New Orleans!!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved the location! We were only a short walk to Bourban St., local bars and restaurants, casino and novelty stores. For the price I hated the customer service of the front desk. They were not welcoming at all even the manager Stacey and unsuccessful with assisting with the mobile key. The room was smaller than expected with an old fashioned coffee maker, mini fridge and a safe. Our bathroom was poorly cleaned and the shower had strings of hair everywhere as well as the linen on the bed. It looked like someone had spit toothpaste on the doors of the bathroom interior which still didn’t get cleaned when I requested they remove the hair. And the bed was hard as a brick. The bar tender was very nice and helpful and told us stories of the history of the area, as well as, the valet driver who provided us with food recommendation. I disagreed with the parking but opted to just do the $42/daily valet because self parking was two city blocks away and still $25/daily with no on the street parking which I would not recommend anyway. The site manager was nice when we voiced our concerns. His staff still fumbled the experience even after he addressed them about our stay. They really grew cold and unwelcoming.…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded Feb 1, 2023
Thank you for choosing the AC Hotel New Orleans and for providing feedback about your experience. I truly apologize for the cleanliness and service issues that you experienced during your stay with us. I have addressed your concerns with our leadership team to serve as a learning experience. Please feel free to contact me directly if I can be of any further assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$140 - $267 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cotton ExchanAC Hotel by Marriott New Orleans Bourbonge Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
219
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Claim Your ListingAC HOTEL BY MARRIOTT NEW ORLEANS FRENCH QUARTER $142 ($̶1̶5̶9̶) - Updated 2023 Prices & Reviews - LA
Frequently Asked Questions about AC Hotel by Marriott New Orleans French Quarter
Which popular attractions are close to AC Hotel by Marriott New Orleans French Quarter?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.07 miles), The Sazerac House (0.2 miles), and Immaculate Conception Church (0.1 miles).
What are some of the property amenities at AC Hotel by Marriott New Orleans French Quarter?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New Orleans French Quarter?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New Orleans French Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott New Orleans French Quarter?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to AC Hotel by Marriott New Orleans French Quarter?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Criollo Restaurant.
Are there opportunities to exercise at AC Hotel by Marriott New Orleans French Quarter?
Yes, guests have access to a fitness center during their stay.
Is AC Hotel by Marriott New Orleans French Quarter located near the city center?
Yes, it is 0.4 miles away from the center of New Orleans.
Are any cleaning services offered at AC Hotel by Marriott New Orleans French Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New Orleans French Quarter offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at AC Hotel by Marriott New Orleans French Quarter?
The staff speaks multiple languages, including English and Spanish.