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AC Hotel by Marriott New Orleans Bourbon

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221 Carondelet St, New Orleans, LA 70130-3002
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (128)
Room & Suite (67)
Dining (37)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott New Orleans Bourbon
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#71 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Connect to New Orleans, Louisiana in a completely new way at AC Hotel by Marriott New Orleans Bourbon, a hotel in the French Quarter area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans. Our hotel offers modern style and functional comfort with a touch of downtown flair. Thoughtful amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Children's television networks
Business Center with Internet Access
Parking garage
Wifi
Restaurant
Wine / champagne
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Hotel links
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371Reviews33Q+A73Room tips
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Popular mentions
Mary B wrote a review Today
1 contribution
This was our first trip to New Orleans in a while. We knew the area was suffering a bit with how COVID hit the economy, but we still had an amazing weekend. We booked the AC Hotel because of the great rates, and still had excellent attention throughout our stay. Even though we didn't have daily housekeeping, the staff were very helpful and able to provide fresh towels, extras as needed! The front desk were friendly and always recognized us. The breakfast items were surprisingly good. Would definitely stay again, especially bc of the great location!
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Date of stay: September 2020
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mikegburton wrote a review Sep 27
Miami Beach, Florida25 contributions1 helpful vote
I visit New Orleans about every two years, just to experience the unique city that it is. The AC Hotel is new and fresh with trendy decor. My room (704) had high ceilings and was clean and inviting. The coffee was high end, and having chilled water as you enter the room was a plus. The Front Desk Staff were amazing. Friendly, helpful and always extending a greeting with a smile. In this day of Covid, hotel services are not back to 100%. As that is not a fault of the Hotel, I’m discounting it. I highly recommend this hotel and would definitely consider staying again if back in NO.
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Date of stay: September 2020Trip type: Traveled solo
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bitbybithorses wrote a review Sep 9
Brandon, Mississippi1 contribution
Thermostat clicked on and off every 3 minutes. Rooms were small, shower door would not shut, house keeping did not service our room but the cart was in the hallway for the duration of our stay, Sheetrock dust all over the walls, especially from the top of the door to the high ceiling. Room 307 Front desk attendants spoke every time we entered the building, Lobby was neat and clean and decorated nicely
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Review collected in partnership with this hotel
Date of stay: September 2020
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John A wrote a review Aug 2020
10 contributions2 helpful votes
While they had social distancing measures in place in the lobby, the room had zero evidence they did anything at all special to keep it clean. Also, the shower handle was broken. We only had supplies for one day even though the stay was for two days. Never once mentioned anything about me being an elite loyal program member and charged me $40 for valet on an $80 room. Left me with a bad taste.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Ashley Cooper, Guest Services / Front Office at AC Hotel by Marriott New Orleans Bourbon
Responded 4 weeks ago
Thank you for choosing to stay at the AC Hotel New Orleans Bourbon and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I apologize on behalf of our front desk staff for failing to acknowledge your membership. I see you are a Gold Elite Member with Marriott and we are grateful for our members and appreciative of your loyalty to our brand. Your feedback will be shared among our hotel team to ensure we are making the best decisions for our guest when it comes to satisfaction, and also to ensure we are giving our loyal members the recognition you all deserve. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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Theresa B wrote a review Aug 2020
1 contribution
My boyfriend and I stayed from the 13th to the 16th of August. We both work for an AC in Miami Beach and to tell you we had a wonderful experience with the staff would be an understatement. Before arrival, I spoke to Jim ( b & f supervisor ) on the phone asking if it was possible for me to deliver decorations and for the staff to put it in the room. Not only was he very communicative throughout all of it, he completely exceeded expectations. I had the pleasure of meeting him and Brooke in person upon my arrival. Not only did they provide me an early check in which was absolutely wonderful. They decorated the room beautifully and exceptionally. Brooke did a wonderful job. Not only that, but Jim provided both my boyfriend and I with complimentary breakfast and an upgraded room. Throughout my stay, I was consistently greeted by all staff. Jim, Brooke and Ashley took wonderful care and answered all my questions about recommendations for restaurants and things to do. The day before I had to go, I asked if I could receive a late check out and they granted me until 4 pm which I was over the moon about because I had a later flight at 6 pm. I didn’t even ask for that time and they granted it with such ease because I completely understand as I’m currently working right now. The day that I was departing, in the morning I received the worst news that my grandma had passed away. I am so grateful that the staff was so kind the previous night before and that I didn’t have to ask that morning as I was a wreck and wouldn’t have been able to carry on a conversation. Truly what made the stay wonderful was the staff. Especially with these hard times, their personality is what made it truly great and helpful. Jim and Brooke were truly and absolutely wonderful. The team is lucky to have staff with such enthusiasm and willing to help. The attention to detail Brooke took to decorate the room was the essence of the AC brand. The personable attitude Jim had is what Marriott and hospitality industry strives for. Thank you all for the wonderful stay and I will be staying again when I travel back. I have already recommended this property to multiple people.
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Date of stay: August 2020Trip type: Traveled as a couple
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PRICE RANGE
$104 - $298 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cotton Exchange Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
220
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Frequently Asked Questions about AC Hotel by Marriott New Orleans Bourbon
Which popular attractions are close to AC Hotel by Marriott New Orleans Bourbon?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.07 miles), The Sazerac House (0.2 miles), and Immaculate Conception Church (0.1 miles).
What are some of the property amenities at AC Hotel by Marriott New Orleans Bourbon?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New Orleans Bourbon?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New Orleans Bourbon?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at AC Hotel by Marriott New Orleans Bourbon?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to AC Hotel by Marriott New Orleans Bourbon?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Criollo Restaurant.
Are there opportunities to exercise at AC Hotel by Marriott New Orleans Bourbon?
Yes, guests have access to a fitness center during their stay.
Is AC Hotel by Marriott New Orleans Bourbon located near the city center?
Yes, it is 0.4 miles away from the center of New Orleans.
Are any cleaning services offered at AC Hotel by Marriott New Orleans Bourbon?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New Orleans Bourbon offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at AC Hotel by Marriott New Orleans Bourbon?
The staff speaks multiple languages, including English and Spanish.