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Hilton New Orleans St. Charles Avenue

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333 Saint Charles Ave, New Orleans, LA 70130-3141
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#118 of 180 hotels in New Orleans
Location
Cleanliness
Service
Value
Located on St. Charles Avenue in the New Orleans central business district, our location places you within minutes of all that is New Orleans. Walk to the vibrant French Quarter and Arts District, or watch the Mardi Gras parades make their way down St. Charles Ave., directly in front of the hotel. Discover beautifully renovated rooms, an upscale Executive Lounge, extensive function space, stylish dining in Luke by Chef John Besh, and fantastic leisure facilities, catering to both the business and leisure traveler. The hotel was inducted to the Historic Hotels of America, offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.
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Room & Suite (307)307
Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Bottled water
Refrigerator
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1558Reviews34Q+A100Room tips
Traveler rating
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Popular mentions
Michael B wrote a review May 2
queens, New York, United States53 contributions19 helpful votes
It started with a phone call before I got there. Are you close to the airport? Yes, we are like 10 minutes away ,, NOPE cab fare around $30 dollars ..Do you have someone there that can help us with trips around town yes of course..NOPE, they gave me booklets ..I paid for an upgrade did not get that .I read there was a blackout on the 17th of April a transformer wow because on my stay on April 24th we also had a black out with no help from the staff ..they made no announcement after 30 minutes we get one and everyone must leave the hotel . Mind you no staff to help did they know where the old and frail were or wheelchair NO...Also, I don't know why the toilet had hot water probably the upgrade system they just finished. You have one young lady there on overnights she is the jewel of your hotel. Also selling sodas at a crazy price to Hilton Honors members.I already contacted Hilton support the blackout in your hotel was dangerous staff need training BAD..Where was everyone to help on the staircases . Sorry for the wedding on the second floor WOW how sad.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip: none as you will not get what you ask for
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Response from Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue
Responded 1 week ago
Dear Valued Guest: Thanks for taking the time to write so we can extend a personal apology...Please let me apologize for the miss-information you received... I'd loved the opportunity to help make it right... My office number is 504-378-2875 and/or my email address is Kenneth.jackson3@hilton.com... I look forward to regaining your patronage! We take service very seriously and have put the information you shared to good use... Thanks for your loyalty to Hilton and look for to hearing back!
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Charlotte M wrote a review Apr 2021
Kansas City, Missouri13 contributions15 helpful votes
Hotel's Favorite
A beautiful hotel, with comfortable quite rooms, all of the staff was friendly and helpful. The general manager helped arrange for a birthday cake to be delivered. It was a bonus to have the restaurant Luke in the hotel also.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue
Responded 1 week ago
Thank you for the amazing review, A3204TXcharlottem! We appreciate you taking to the time to leave us your feedback. We're glad to hear that you loved our comfortable accommodations so much as well as our friendly staff. Did you know our hotel is located on the Mardi Gras Parade Route? Keep that in mind if you plan on visiting next time during Mardi Gras! Thank you and we look forward to seeing you again for another wonderful experience.
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MJtwenty3 wrote a review Apr 2021
Dallas, Texas1 contribution
I would not recommend this hotel. The staff is not friendly or attentive. They do not handle stress well and only run and hide. Please leave your bags packed and be ready to walk down all those flights of stairs. we were on the 9th floor with four bags, half asleep! The hotel across the street looked appealing and they had their lights on with their guests happily tucked away in their beds!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue
Responded 2 weeks ago
Dear Guest, Thanks for taking time to write... Please accept our sincere apology... There was an serious accident on Saturday April 17, 2021 where a driver hit an utility pole and damaged a city transformer causing a 10 block power outage... The hotels life safety system was triggered which at that time no one was aware of the accident within blocks away from the property... We are sorry that this happened... We have and will conduct better training with our staff when situations/emergency’s of this magnitude occur... We must do a better handling the shouting and obscenity when guest are unhappy with the life safety activation do to the city power outage... It is our job to remain calm and help deescalate the environment and give our guest the very best service... I’d love to discuss further and can be reached at Kenneth.jackson3@hilton.com... Again, please accept our apology. Look forward to making this right...
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Mary J wrote a review Apr 2021
1 contribution
I highly recommend this hotel for all travellers. I have made the Hilton St. Charles Hotel my home away from home and at home. I love staying here whether I am in New Orleans for work, family or leisure. If you are looking for an exceptionally clean, luxurious, and warm, hotel with a wholesome environment and overall place to relax and enjoy, then this is the hotel for you. Everyone from it's managers, front desk staff, and valet workers are so nice, friendly and accommodating. Didn't mind answering all my questions ...Evey time I had one. The well kept rooms and comfortable beds make you want to just stay in and relax all day. Every thing from dining to shopping is in walking distance. Or you can grab something at the hotel restaurant or gift shop. The food at Luke's is good. Overall, I love the hotel, it's way better than some of the other so call 4-5 stars hotel I have stayed in. Here you get quality, cleanliness, good service, and comfortableness. Proud HH member and travellingjack.... Dr. J
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Date of stay: April 2021Trip type: Traveled on business
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Response from Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue
Responded 3 weeks ago
Thank you for the perfect rating, Dr. J. We're delighted to hear our New Orleans location near the French Quarter has become your home away from home. It's wonderful that a loyal guest like yourself always enjoys our clean and luxurious accommodations and appreciates our friendly and accommodating staff. We will be sure to pass on your compliments to our amazing employees. We're looking forward to your next visit. Have a fantastic day.
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Krista G wrote a review Apr 2021
1 contribution
I stayed here over the weekend and had a pleasant experience. The cleaning protocols were excellent. I felt safe knowing my room had been cleaned thoroughly. The location of this hotel is very convenient to lots of restaurants, bars and shopping and it's a quick walk to the streetcar line. Staff was friendly and helpful!
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Date of stay: April 2021
Cleanliness
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Sleep Quality
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Response from Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue
Responded 4 weeks ago
Thank you so much for the perfect rating, 793kristag. We're delighted to hear you enjoyed your stay with us. It's heartwarming to know you appreciated our cleaning protocols as well as our friendly and helpful stay. We're also thrilled you took advantage of our prime location and visited some of the amazing restaurants nearby and the St. Charles Streetcar. Everyone loves the St. Charles Streetcar! We can't wait to host you again soon for another memorable experience.
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Previous
PRICE RANGE
$122 - $341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton new orleans / st charles ave hotel new orleans, hilton hotel new orleans, new orleans hilton
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
262
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Frequently Asked Questions about Hilton New Orleans St. Charles Avenue
Which popular attractions are close to Hilton New Orleans St. Charles Avenue?
Nearby attractions include Escape My Room (0.3 miles), The Sazerac House (0.2 miles), and Clue Carre - New Orleans' First Live Escape Game (0.1 miles).
What are some of the property amenities at Hilton New Orleans St. Charles Avenue?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hilton New Orleans St. Charles Avenue?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton New Orleans St. Charles Avenue?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton New Orleans St. Charles Avenue?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Hilton New Orleans St. Charles Avenue?
Conveniently located restaurants include Olde Nola Cookery, Criollo Restaurant, and Desi Vega's.
Are there opportunities to exercise at Hilton New Orleans St. Charles Avenue?
Yes, guests have access to a fitness center during their stay.
Is Hilton New Orleans St. Charles Avenue located near the city center?
Yes, it is 0.4 miles away from the center of New Orleans.
Are any cleaning services offered at Hilton New Orleans St. Charles Avenue?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton New Orleans St. Charles Avenue offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton New Orleans St. Charles Avenue?
The staff speaks multiple languages, including English and Spanish.