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2031 Saint Charles Ave, New Orleans, LA 70130
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Traveler (458)
Room & Suite (224)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 03/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 179 hotels in New Orleans
Location
4.8
Cleanliness
4.6
Service
4.7
Value
4.4
Travelers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full-service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Rooftop bar
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Bathrobes
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Classic
Languages Spoken
English, Spanish
Hotel links
Special Rate:Book Direct & Save
1170Reviews34Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Shelagh W wrote a review Sep 22
1 contribution
Our room was lovely and the rooftop bar was amazing! Even though the rooftop bar is only on the sixth floor, I think, it provides a great panoramic view of the city. Great service from the entire staff especially Keron, Raquel and Alexis! Everyone was polite, friendly and super attentive!
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 5 days ago
Dear Adventurer777686, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cosmopolitan259242 wrote a review Jun 2022
St. Helena, California7 contributions6 helpful votes
Hotel's Favorite
Everything from the check in to check out (shout out to Jenny at the front desk who was great) went smoothly. The rooms are well appointed and have a certain old time feel to them. There’s a rooftop bar, a breakfast Café and bar/restaurant in this small boutique hotel. It was easy to get to surrounding attractions. Highly recommend
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded Jun 29, 2022
Dear Cosmopolitan259242, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mpkstravels wrote a review Sep 21
Centerport, New York7 contributions1 helpful vote
We ahd a wonderful time at this hotel. The food in the restaurant was excellent as was the music in the bar after dinner. The Garden District is beautiful and the hotel was within walking district to the Quarter, Cafe du Monde and many museums. The City is great, despite the recent reports of increased crime.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 6 days ago
Dear mpkstravels, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jillquasha wrote a review Sep 21
4 contributions
If you like character, this hotel is for you. It has the feel of old New Orleans. The location is good, and everyone who works there is extremely nice. The rooms, however, are a bit out-dated and could definitely use an upgrade.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 6 days ago
Dear jillquasha, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
athibe1448 wrote a review Sep 18
Nederland, Texas1 contribution
very nice stay. Love the rooftop bar. Room was very comfortable and quiet. Wait staff in the bar was great and helpful, Chose to stay here because I love the garden district and that its not near busy Bourbon Street. All the employees were exemplary.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear athibe1448, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew P wrote a review Sep 17
Savannah, Georgia4 contributions1 helpful vote
We celebrated our anniversary by having a staycation at the Pontchartrain. From the moment we made the reservation, it was an incredible experience. Corey and the rest of the valet team was fantastic on arrival. We'd elected to get a city view room with an add-on for in-room champagne; the staff contacted me immediately to ask (if I was comfortable sharing) the occasion and throughout our interactions thereafter, they went the extra mile to congratulate us. Check-in was a breeze (thank you Vera!). The rooms use actual keys, and ours was gorgeous - very spacious and welcoming, filled with light from all the windows. We ended up trying the restaurant (Jack Rose) and the rooftop bar, as well as getting coffee in the little breakfast spot in the front - all perfect. I especially appreciated, at checkout, that the Latonia and Kaye checked in with me about our stay and went over the billing in detail - no surprises of course, but a little extra attentiveness that capped an already incredible experience. Can't recommend staying here highly enough - thank you to the Pontchartrain team for making our anniversary extra special.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Go in for the city view - spectacular
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear Andrew P, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neal C wrote a review Sep 16
Richmond, Texas3 contributions5 helpful votes
This place is great! Very historical old hotel with a funky vibe. Rooftop bar is amazing and they have a solid beverage program that will amaze you. Great location and close to all things good down in the garden district. Will definitely return.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear nealcee, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and look forward to your return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jess H wrote a review Sep 15
Vancouver, Canada1 contribution
My wife and I spent our wedding night here and it was such a beautiful room and bathroom. The end of the bed lounge chair and other furniture made our stay feel extra special. The only reason I lowered the rating from 5, is that I had added on some wine bottles for our special occasion and never received. I tried to clarify afterwards that we had not received that or used parking (which were both charged to our room). They removed the parking charge but not the Amenity of the bottles. I have attempted a couple times to get this cleared up but no luck. Beyond that hiccup it was a nice stay, I just have to keep in mind of any add-ons in the future.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear A5026JKjessh, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and someone from our leadership team will be in touch within 48 hours regarding the amenity. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ralph R wrote a review Sep 15
Westlake, Ohio51 contributions2 helpful votes
Wonderful hotel in the Garden District. The hotel is very New Orleans, much more fun place to stay than a stale hotel chain. Rooms were very nice and the hotel has great amenities. Downstairs has a breakfast cafe and cocktail bar that are excellent. The crown jewel however, is the roof top bar with an incredible view. One other item of note, the entire hotel staff was extremely friendly and helpful. It was a pleasure to stay there.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear 315ralphr, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colorado985 wrote a review Sep 10
denver, co8 contributions15 helpful votes
Our family stayed in 3 rooms on the 7th floor. We enjoyed the 'city view' perspective. Our group ranged from 12 - 66 and everyone was happy. The staff was fabulous - especially Jenny at the Front Desk! The rooftop bar was great fun and we found the hotel's food offerings attractive and better than expected. Kudos to all at The Ponchartrain Hotel - we will return!
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 weeks ago
Dear Colorado985, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$167 - $329 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.01 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and The Avenue Pub.
Are there opportunities to exercise at The Pontchartrain Hotel?
Yes, guests have access to a fitness center during their stay.
Is The Pontchartrain Hotel located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.