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2031 Saint Charles Ave, New Orleans, LA 70130-7101
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$195
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Traveler (402)
Room & Suite (180)
Videos (2)

About

#4 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs. A sanctuary where both visitors and locals mix it up, the re-imagined Pontchartrain offers four restaurant and bar options, including a breathtaking-view new rooftop bar and lounge. Whether you are looking for a transportive vacation, in town for a business affair, or here for an extended stay, the Pontchartrain is an only in New Orleans stay, providing comfort in a city that prides itself on making everyone feel at home. -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2019 Reader’s Choice Awards; -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2018 Reader’s Choice Awards 2020; -Fodor’s Travel 100 best hotels in the world; -Named the #1“Best Hotel Restaurant” in the country according to USA TODAY 10BEST Readers’ Choice 2019; -Rated one of the best new hotels in the world by Travel and Leisure
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Room & Suite (180)180
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Wifi
Restaurant
Breakfast available
Rooftop bar
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:Book Direct & Save 15%
976Reviews29Q+A100Room tips
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Popular mentions
Jordan H wrote a review Sep 25
3 contributions
This hotel was amazing! Josh and Jerry were incredibly accommodating throughout our stay and helped immensely with adding nights to our stay and the checkout process. It is an ideal location for families as it is in the heart of the very safe garden district but just a short walk/drive to the French quarter. It is also on St Charles Ave so you can access the tram that stops directly in front of the hotel entrance. I couldn’t recommend this hotel enough!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear jordanhU4781SUI, Thanks for staying with us. We appreciate your positive feedback about Josh and Jerry. We hope to welcome you back soon! All the best, Cody Bertone General Manager
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misterroman3699 wrote a review Feb 2020
California3 contributions3 helpful votes
Hotel's Favorite
I stayed at the Pontchartrain Hotel for my first time back in Dec 2019. I loved my hotel room...view was amazing...great bed & bathroom, and the decor in the room thumbs up. I love the notion of using a key vs. the standard hotel swipe cards. It is recommended you leave your hotel key at the front desk because if you lose it...there is a fee which I honestly don't mind that aspect...gives each guest a chance to connect more with the Hotel Staff which I really liked Trent & Amanda. Both lovely and very helpful along with Liz and Brittany. I would definitely stay at the hotel again and recommend it to folks like come to New Orleans often and might want a break from the hustle & bustle of the French Quarter or Downtown. It's a great option the Pontchartrain Hotel...has more of a local feel to it and it's right in the Garden District. Lots of places to grab something to eat and the food at the hotel is nice too especially the desserts and you must try the Mile High Pie!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Pontchartrain H, General Manager at The Pontchartrain Hotel
Responded Feb 25, 2020
Dear misterroman3699, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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Ann C wrote a review Sep 21
1 contribution
What an incredible stay we had at the Pontchartrain Hotel for our daughter’s wedding weekend! Viviane who handled the block of rooms for the wedding was so professional, efficient, knowledgeable and such a pleasure to work with. She always answered our calls promptly as well as answering any questions and periodically checked with us in the months leading up to the wedding. Josh checked us in and he was so efficient, friendly, welcoming and he checked on us throughout our stay. Jerry at the front desk was so helpful and professional and he made us feel so welcome. Michael is the best valet ever! He quickly got our car for us throughout our stay and was so careful with getting everything to the room that we brought for the wedding. He too is so courteous, professional and friendly. Ronesna handled our checkout quickly and proficiently and when we asked if we could get a late checkout after we finished brunch, she happily arranged that for us. What an incredible staff you have at the Pontchartrain Hotel and we will definitely be back for a weekend stay in the future. Our suite was large, comfortable and perfect for gathering with our family and friends during our stay. We can’t imagine how our stay could have been more wonderful. Thank you for making it such a memorable stay!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 5 days ago
Dear AnncM1633SI, Thanks for staying with us. We appreciate your positive feedback about Viviane, Josh, Ronesha, Mike and Jerry. We hope to welcome you back soon! All the best, Cody Bertone General Manager
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Brenna M wrote a review Sep 17
3 contributions1 helpful vote
This was my first time in NOLA & wowwww I WILL BE BACK!!! This stay was the best experience ever. The entire staff was EXTREMELY knowledgeable, helpful & kind. Josh at the front desk went out of his way to help us feel comfortable & safe. He checked up on us multiple times to make sure we were enjoying our stay. We needed a wine opener so he sent one up to our room, we needed our food warmed up so he microwaved it for us, we needed food recommendations so he drew out a map of great spots for us. Another great addition was Jerry at the front desk, he was SUPER friendly, make us laugh, complimented us & provided great service in helping us book another night in a simple and efficient manner. Absolutely incredible service from both Josh & Jerry. We will absolutely be back next time we come to NOLA!
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear Brenna M, Thanks for staying with us. We appreciate your positive feedback about Josh and Jerry. We hope to welcome you back soon! All the best, Cody Bertone General Manager
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Addy F wrote a review Sep 17
1 contribution1 helpful vote
Our stay at the Pontchatrain hotel was an incredible experience. Thank you to our concierges, Josh and Jerry for being extremely professional, helpful, and knowledgeable (especially during hurricane Sally). True southern hospitality! Keron was our favorite valet. Very kind and efficient. We will most definitely be back to stay next time we are in NOLA!!! Sincerely, Addy F.
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear addyfenn, Thanks for staying with us. We appreciate your positive feedback about Josh, Keron and Jerry. We hope to welcome you back soon! All the best, Cody Bertone General Manager
Read more
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PRICE RANGE
$128 - $413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.01 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Is The Pontchartrain Hotel located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Pontchartrain Hotel?
The staff speaks multiple languages, including English and Spanish.