The Pontchartrain Hotel
2031 Saint Charles Ave, New Orleans, LA 70130
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About
#25 of 174 hotels in New Orleans
Location
4.7
Cleanliness
4.6
Service
4.7
Value
4.3
Travelers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full-service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Wifi
Restaurant
Breakfast available
Rooftop bar
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish
Location
82Good for walkers
Grade: 82 out of 100
22Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
2031 Saint Charles Ave, New Orleans, LA 70130
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1418Reviews34Q+A100Room tips
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Come and let your worries and troubles fall off of you like rain from tin roof. The Pontchartrain is THE place to stay in NOLA. Each room is designed for comfort and enjoyment. The staff is superb and the service impeccable. A former owner of several restaurants and now a CMO of a large software company, I can be especially expectant and often disappointed. These folks so not disappoint. Step back in time at the Pontchartrain and enjoy!
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded yesterday
Dear shiloh162022, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your thoughtful feedback and invite you to return. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Everything from the check in to check out (shout out to Jenny at the front desk who was great) went smoothly. The rooms are well appointed and have a certain old time feel to them. There’s a rooftop bar, a breakfast Café and bar/restaurant in this small boutique hotel. It was easy to get to surrounding attractions. Highly recommend
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded Jun 29, 2022
Dear Cosmopolitan259242, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
my girlfriend and I stayed for 2 nights celebrating our birthdays. we were given a warm welcome from Kerry who took it upon himself to make our stay even more special, he upgraded our room to suite for the weekend. this made it so special. the hotel was very clean charming and great location. trolley stops right in front. roof top has great skyline view.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 3 days ago
Dear Roving25321219437, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first experience with the hotel and it was beyond expectations. The folks were extremely hospitable and upon check-out, Kerry was the best. Valet was easy and the restaurants were phenomenal. Will definitely plan to book again in the future.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 3 days ago
Dear Ibreland2023, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My recent stay at The Pontchartrain Hotel in New Orleans was a delightful blend of historic charm and modern luxury. The hotel’s location in the Garden District provided a tranquil retreat while being within easy reach of the city’s vibrant French Quarter. My room was a sanctuary of elegance, with classic furnishings and views of the Mississippi River. The central location allowed me to explore New Orleans’ unique neighborhoods, from Magazine Street to the iconic St. Charles Avenue. Dining at the hotel’s restaurant, Jack Rose, was a culinary journey, with a menu that celebrated Creole flavors and Southern hospitality. The Pontchartrain Hotel exceeded all my expectations, and I eagerly look forward to my next visit to this historic gem in New Orleans.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear 448emmitts, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were celebrating our birthdays. They made it special. Staff was very friendly and met all of our needs. Rooftop bar was a plus. They also had a great Jazz Band play at their piano bar. Overall it was a great weekend.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear marydebrambrown4523, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was a great choice! Friendly service, spotless room, delicious food and a perfect location. Staying in a historic hotel in the Garden District was a special experience for us. We will definitely stay here again!
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear louisebF6996OT, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Pontchartrain is a historic hotel in the uptown area so safe and away from the French quarter crowds. The roof top bar has great views, and the staff are very nice. The only reason for 4 stars is the furniture and carpet and rooms are tired and need to be updated. Some might be ok with it, but I thought it could use a makeover. Bed was comfortable and TV and internet worked well. One complaint is one of the 2 elevators was broken so sometimes it took a while to get one thank goodness, I could use the stairs from the 3rd floor. Overall nice stay at a nice hotel. I just wish they would put some money in it to make it grand again.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 weeks ago
Dear 19ross, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great being right on the streetcar line. It's easy to get to the French Quarter and bourbon street. It's also great coming home to this place every night for the Fantastic food and live music.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 weeks ago
Dear Voyager908813, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay was extremely memorable and I would recommend this hotel To Any and everyone. I loved my stay. Everyone including the over night front desk person as well As the door men, they were the most helpful & kind staff.
Read more
Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 weeks ago
Dear mh68rggdsp, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$146 - $305 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.01 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Are there opportunities to exercise at The Pontchartrain Hotel?
Yes, guests have access to a fitness center during their stay.
Is The Pontchartrain Hotel located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.