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2031 Saint Charles Ave, New Orleans, LA 70130-7101
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Room & Suite (189)
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About

#3 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs. A sanctuary where both visitors and locals mix it up, the re-imagined Pontchartrain offers four restaurant and bar options, including a breathtaking-view new rooftop bar and lounge. Whether you are looking for a transportive vacation, in town for a business affair, or here for an extended stay, the Pontchartrain is an only in New Orleans stay, providing comfort in a city that prides itself on making everyone feel at home. -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2019 Reader’s Choice Awards; -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2018 Reader’s Choice Awards 2020; -Fodor’s Travel 100 best hotels in the world; -Named the #1“Best Hotel Restaurant” in the country according to USA TODAY 10BEST Readers’ Choice 2019; -Rated one of the best new hotels in the world by Travel and Leisure
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Room & Suite (189)189
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Wifi
Restaurant
Breakfast available
Rooftop bar
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:Book Direct & Save!
983Reviews29Q+A100Room tips
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Popular mentions
Patrick C wrote a review Oct 19
Brandon, Mississippi4 contributions1 helpful vote
Anniversary Trip - the place is wonderful Regretfully, this review is approximately 7 months overdue. We stayed one weekend before the Covid outbreak shut the city down. And that, in and of itself, led to the main reason this review is so very late. The gentleman at the front desk during check in ( I am so sorry I forgot your name) was exceptional. Rooftop/ Hot Tin- exceptional as was Bayou Bar in lobby area. Food and drinks, perfect every time Every single person with hotel was courteous and polite. As for our room, relatively spacious, clean and quiet. Beautiful building and location and experience. TY Pontchartrain for an amazing stay.
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Date of stay: March 2020
Location
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear Patrick C, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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misterroman3699 wrote a review Feb 2020
California3 contributions3 helpful votes
Hotel's Favorite
I stayed at the Pontchartrain Hotel for my first time back in Dec 2019. I loved my hotel room...view was amazing...great bed & bathroom, and the decor in the room thumbs up. I love the notion of using a key vs. the standard hotel swipe cards. It is recommended you leave your hotel key at the front desk because if you lose it...there is a fee which I honestly don't mind that aspect...gives each guest a chance to connect more with the Hotel Staff which I really liked Trent & Amanda. Both lovely and very helpful along with Liz and Brittany. I would definitely stay at the hotel again and recommend it to folks like come to New Orleans often and might want a break from the hustle & bustle of the French Quarter or Downtown. It's a great option the Pontchartrain Hotel...has more of a local feel to it and it's right in the Garden District. Lots of places to grab something to eat and the food at the hotel is nice too especially the desserts and you must try the Mile High Pie!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Pontchartrain H, General Manager at The Pontchartrain Hotel
Responded Feb 25, 2020
Dear misterroman3699, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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Kaitlyn Kline wrote a review Oct 11
1 contribution
My boyfriend and I went to New Orleans to celebrate our anniversary and to get away from troubles that my family was experiencing. The Pontchartrain hotel exceeded our expectations. The hotel is filled with history and the rooms are designed greatly to their historic value in my opinion. Upon our arrival at evening time, we were welcomed and greeted by the night concierge, Josh, right outside at the door and opened the door for us. Things you tend to only see in movies. Check in was very easy and he let us know all about upgrade options at our request. Josh then talked about the history of the hotel and offered plenty of suggestions of things to do and see in New Orleans. He showed us around the beauty of the hotel too. It was definitely a very unique personable experience at check in that you don’t find often at hotels. Our suite was very spacious and worth the money and the hotel is conveniently located right next to the charming street car stop and surrounded by the beauty and magic of New Orleans. We had very peaceful, quiet, and accommodating good nights sleep each night. No loud noises at all, fresh linens and cleaning upon our requests due to COVID. We enjoyed the beautiful rooftop restaurant and drinks in the lounge on our last night in New Orleans which brought me to tears when we were being seated. I could never describe the beauty of this hotel in a paragraph to give it justice. The customer service is EXCELLENT! All of the staff truly made us feel like we were a very welcomed guest a place they love- the Pontchartrain Hotel. The day concierge, Jerry, took care of our request so wonderfully and promptly each time we needed a reservation, accommodations for our room, and made check out a breeze. He was very sweet and personable and wished us a happy anniversary-it was so thoughtful he remembered. I’ll never forget my experience at The Pontchartrain Hotel and I hold it in the very best of my memories. Love is sent to all the staff of the hotel, you truly made our New Orleans experience magical.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 2 weeks ago
Dear Kaitlynk999222, Thanks for staying with us. We appreciate your amazing review! We hope to welcome you back soon! All the best, Cody Bertone General Manager
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vanessa w wrote a review Oct 9
Raleigh, North Carolina1 contribution
Loved my stay! Room was so cute and welcoming. Even recieved a call after checking into my room to make sure everything was to my liking and if we needed anything. Will definitely stay here again. Highly recommend
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Date of stay: October 2020Trip type: Traveled with friends
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 3 weeks ago
Dear P6471RRvanessaw, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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Bryan L wrote a review Oct 4
1 contribution
Wonderful Hotel with incredible charm. Located in a cool area on St. Charles. Jerry is a treasure. He made us feel like their most important guests. We loved the stories about the hotel's past guests and history.
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Date of stay: October 2020
Rooms
Location
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 3 weeks ago
Dear Q2513TWbryanl, Mr. Jerry is the best! Thank you for the great feedback. All the best, Cody Bertone General Manager
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Previous
PRICE RANGE
$128 - $413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.01 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Is The Pontchartrain Hotel located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Pontchartrain Hotel?
The staff speaks multiple languages, including English and Spanish.