The Pontchartrain Hotel
2031 Saint Charles Ave, New Orleans, LA 70130
Full view
View all photos (822)822
Room & Suite (228)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Hotel direct offer!Book Direct & Save
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
About
#54 of 343 hotels in New Orleans
Location
4.7
Cleanliness
4.6
Service
4.7
Value
4.3
Travelers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full-service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English, Spanish
Location
2031 Saint Charles Ave, New Orleans, LA 70130
The Pontchartrain Hotel
Getting there
Good for walkers
Grade: 82 out of 100
82
Louis Armstrong Intl Airport
11.6 mi•
See all flights
Rental Cars
23 Restaurants
within 0.3 miles
1469Reviews34Q+A100Room tips
Reviews
Traveler rating
- 1,127
- 203
- 80
- 34
- 25
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The cons: musty, moldy smell on our floor. One day smelled like sewage. Bartenders at hot tin made great drinks but were unfriendly, unsmiling, and barely made eye contact. The pros: wonderfully professional and friendly front desk staff. Great food and dining options in hotel. Wonderful location. And the valets were superstars!!!
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear sharonsb67, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Everything from the check in to check out (shout out to Jenny at the front desk who was great) went smoothly. The rooms are well appointed and have a certain old time feel to them. There’s a rooftop bar, a breakfast Café and bar/restaurant in this small boutique hotel. It was easy to get to surrounding attractions. Highly recommend
Read more
Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded Jun 29, 2022
Dear Cosmopolitan259242, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rooms were not ready on time. after waiting for rooms on the same floor, they could not get it right. didn't have a handle on availability a 5pm on day of arrival. hotel appears to be under staffed. room was not cleaned on first day.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear robertbV5056XQ, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This luxuriously appointed beautiful hotel is nestled in New Orleans' elegant uptown area. The service is exemplary and everyone on staff is helpful, friendly, and eager to share tips about how to squeeze every bit of magic from this remarkable city.. We thoroughly enjoyed our weekend away.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear dataravella, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your kind words and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We thoroughly enjoyed our stay at the Pontchartrain! Our rooms were lovely and very comfortable and clean. The staff were wonderful, helpful and very attentive! We also loved the location, it was so easy to hop on the cable car and we loved the ability to easily walk around the garden district.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear wilson4tn, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your kind words and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, friendly staff and a good location, however the room was tired with visible rug tears/separations, visible sequins on the rug that hadn’t been vacuumed up, towel rack broken (we used a hanger over the shower rod to dry them), poor bath amenities and moths in the room. Also one elevator was out for the duration of our stay and trying to use one small elevator with outside visitors going to the rooftop bar was frustrating.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear Toffoli_Family, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best view of the city, great service, large rooms, excellent service. I loved the girl that checked me in. She kept using my name. Very personal. The rest of my family stayed downtown and hated their experience at their hotel, so I recommended next time they go to The Pontchartrain.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear Vivalavega28, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your kind words and invite you and the rest of your family to stay with us in the future. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved our stay at the Pontchartrain! It’s a charming hotel with a vintage style. The hotel staff are all friendly and helpful. We were a group traveling, and we requested rooms on the same floor, and the staff was happy to help with this. The rooms were much larger than most hotel rooms, very clean, and had unique and stylish decor. We loved the live music in the lounge. We would stay here again!
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear nasqedas90, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your kind words and look forward to your return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, wonderful service, excellent staff. The roof top bar has a great view of the city. The cafe had great food. The staff was pleasant and very helpful. We will definitely recommend the Pontchatrain to others.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear erin39402, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a great location. The staff was very friendly and helpful. While the hotel is older, it is well kept and clean. The food options are lacking in the garden district versus in the quarter, but the trolly stop is right outside the front of the hotel.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear Bobbie2212, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to return. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the New Orleans area.
PRICE RANGE
$137 - $297 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE PONTCHARTRAIN HOTEL $155 ($̶3̶7̶6̶) - Updated 2023 Prices & Reviews - New Orleans, LA
Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.01 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Are there opportunities to exercise at The Pontchartrain Hotel?
Yes, guests have access to a fitness center during their stay.
Is The Pontchartrain Hotel located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.