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2031 Saint Charles Ave, New Orleans, LA 70130-7101
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Traveler (401)
Room & Suite (180)
Videos (2)

About

#6 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs. A sanctuary where both visitors and locals mix it up, the re-imagined Pontchartrain offers four restaurant and bar options, including a breathtaking-view new rooftop bar and lounge. Whether you are looking for a transportive vacation, in town for a business affair, or here for an extended stay, the Pontchartrain is an only in New Orleans stay, providing comfort in a city that prides itself on making everyone feel at home. -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2019 Reader’s Choice Awards; -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2018 Reader’s Choice Awards 2020; -Fodor’s Travel 100 best hotels in the world; -Named the #1“Best Hotel Restaurant” in the country according to USA TODAY 10BEST Readers’ Choice 2019; -Rated one of the best new hotels in the world by Travel and Leisure
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Room & Suite (180)180
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Wifi
Restaurant
Breakfast available
Rooftop bar
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:Book Direct & Save 15%
965Reviews29Q+A100Room tips

Reviews

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Popular mentions
Laurie wrote a review Aug 4
Dallas, Texas1 contribution
After driving 8+ hours to New Orleans, my daughter and I arrived to find the hotel we booked was closed (even though I had a confirmation from the hotel company with a reservation number!!). We called The Ponchartrain Hotel and Josh rescued us. We pulled up and Karon out front (I'm sure I'm spelling his name wrong) got our bags and Josh behind the desk got us a hotel room. The kindness we were showed was amazing. Karon always greeted my daughter and I by name and Josh helped me when I left my cell phone in the car the next day. What could have been a disaster of trip with the first hotel, turned into one of our best hotel experiences. You have customers for life.
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Date of stay: August 2020
Value
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 2 days ago
Dear LZS1972, Thanks for staying with us. We appreciate your feedback about Josh and Keron! We hope to welcome you back soon! All the best, Cody Bertone General Manager
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misterroman3699 wrote a review Feb 2020
California3 contributions2 helpful votes
Hotel's Favorite
I stayed at the Pontchartrain Hotel for my first time back in Dec 2019. I loved my hotel room...view was amazing...great bed & bathroom, and the decor in the room thumbs up. I love the notion of using a key vs. the standard hotel swipe cards. It is recommended you leave your hotel key at the front desk because if you lose it...there is a fee which I honestly don't mind that aspect...gives each guest a chance to connect more with the Hotel Staff which I really liked Trent & Amanda. Both lovely and very helpful along with Liz and Brittany. I would definitely stay at the hotel again and recommend it to folks like come to New Orleans often and might want a break from the hustle & bustle of the French Quarter or Downtown. It's a great option the Pontchartrain Hotel...has more of a local feel to it and it's right in the Garden District. Lots of places to grab something to eat and the food at the hotel is nice too especially the desserts and you must try the Mile High Pie!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Trip type: Traveled on business
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Response from Pontchartrain H, General Manager at The Pontchartrain Hotel
Responded Feb 25, 2020
Dear misterroman3699, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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iceway519 wrote a review Jul 2020
Mandeville, Louisiana65 contributions11 helpful votes
We decided to have a quick one night out on a Saturday night. This hotel is full of charm. Old school set up and feel but decor is obviously not dated at all. Feels like a step back in time to luxury accommodations from a long gone era. Everyone we encountered on staff was great. From Mike and the other valets to checkin. Ronesha was especially helpful at checkin to make sure we had everything thing we needed. Close to the quarter if you are so inclined and a multitude of great places to eat nearby. Situated in the Garden district area there are many fabulous homes to see. Check it out. You will not be disappointed!
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 2 weeks ago
Dear iceway519, Thanks for staying with us. We appreciate your feedback about Ronesha and Mike! We hope to welcome you back soon! All the best, Cody Bertone General Manager
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David S wrote a review Jul 2020
1 contribution
Wonderful and attentive service. We were staying in town for a surgical procedure and the hotel staff was very understanding, flexible, and responsive. They made us feel at home. The building itself is also beautiful, with many classy and interesting spaces
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 3 weeks ago
Dear P1374IFdavids, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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TeS wrote a review Jul 2020
3 contributions1 helpful vote
What a wonderful gem! We stayed here because our other hotel had cancelled due to covid. I am so very thrilled they cancelled! This hotel is my favorite of all the hotels I have stayed at in Nola! (I’ve stayed in 9 total) It was clean, quiet, large, comfortable and did not have a smell like many other hotels. It was right on the streetcar line and close to good food. The female who checked us in was so helpful and made us feel so welcome. We were concerned with lack of hot water in our hotel room. The engineer was up here in a few minutes, fixed it, and then the front desk checked to make sure we were comfortable. The room was fabulous and we would stay here again in a heartbeat!
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 3 weeks ago
Dear 586teras, Thanks for staying with us. We appreciate your feedback and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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PRICE RANGE
$128 - $413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.1 miles), Hot Tin (0.01 miles), and Avenue Pub (0.2 miles).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Is The Pontchartrain Hotel located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Pontchartrain Hotel?
The staff speaks multiple languages, including English and Spanish.