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Sonder - Maison de Ville

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727 Toulouse St, New Orleans, LA 70130-2127
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (90)
Room & Suite (35)
Dining (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 11/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonder — Maison de Ville
Updated 11/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#108 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Sitting next to Bourbon Street, this building is full of New Orleans' charm. Experience this cultural-rich neighborhood right from your doorstep—restaurants, bars, historic attractions, and lively entertainment fill the streets, leaving you with endless options. After a long day of exploring, come home to a beautiful space equipped with a comfortable bed and shared courtyard.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Complimentary instant cofffee
Concierge
Non-smoking hotel
Express check-in / check-out
Private check-in / check-out
Complimentary tea
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Room features
Air conditioning
Desk
Dining area
Seating area
Kitchenette
Refrigerator
Flatscreen TV
Bath / shower
Separate dining area
Sofa
Bottled water
Clothes rack
Iron
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Romantic
Languages Spoken
English, French, Spanish
152Reviews7Q+A53Room tips
Traveler rating
  • 114
  • 19
  • 6
  • 10
  • 3
Time of year
Traveler type
Language
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  • English
Popular mentions
Ali R wrote a review Nov 10
1 contribution
There is no TV, no concierge, no safe, no on site service of any type. We waited 12 hours for a handyman to address items in the room. The room had not been swept or mopped and the floor was sticky. I do not recommend. Location was ideal, but that can be found with any of twenty hotels in NOLA.
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Date of stay: November 2020
Value
Location
Service
Room Tip: Go elsewhere.
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143dianac2020 wrote a review Oct 2020
4 contributions6 helpful votes
Don't book this hotel, This is a classic bait and switch. I booked this hotel due to location. A couple days before our trip we were notified the hotel could not host us due to a plumbing issue. They offered us another sonder hotel (not in desired location). We said no and got our money back and booked elsewhere. When we got to New Orleans We walked by the hotel looked in the window and looked like it has been under renovations inside for months. We asked a few locals and apparently it hasn't been open for a while now. Assuming they are only talking reservations at this hotel to get you into their other locations.
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Date of stay: October 2020
1 Helpful vote
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Response from Sonder Team, Owner at Sonder — Maison de Ville
Responded 5 weeks ago
We're sorry about your experience. We recently took this over as new management and are continuing to make improvements throughout the property. It's not our standard practice to relocate guests, however, due to the plumbing issues we did not find your room suitable at that time. For these reasons, we'll always do our best to find another space that may work. If you're open to giving us another shot, please reach out to our customer support team. We hope to make it up to you in the future.
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Jjk wrote a review Mar 2020
2 contributions1 helpful vote
When we arrived the front door was held open for us by an old piece of wood. There is no longer “hotel staff” and we got our room key out of a lock box. The bottom floor has been left in the middle of a reno project; no furniture, wires hanging from the walls and a vacuum in the corner...but we never saw anyone working. Our room was not what we expected, superficially clean, but dirt and dust bunnies under the furniture and in the corners, a used bar of soap on the ledge above the shower and stuff (hair pin, clothing tag) in the dresser drawer. The curtains were hanging haphazard from the sagging curtain rod and one of the blackout curtains had large sun rotted holes. The court yard was tired and the fountain was full with green sludge. It must have been lovely at one time, but it’s been a while. However, I must say that the linens were crisp and clean, the bed was moderately comfortable and the shower was great.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Sonder Team, Owner at Sonder — Maison de Ville
Responded 4 weeks ago
Hi there. Thank you for taking the time to leave a review. We recently took this over as new management and are continuing to make improvements throughout the property. We strive to uphold a high standard of cleanliness in every Sonder and will use your feedback to make sure that continues in the future. We hope you'll consider visiting Maison de Ville or any other Sonder property again.
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Brad S wrote a review Aug 2019
Tucson, Arizona4 contributions7 helpful votes
We stayed here because this was where Charles Kuralt of "Charles Kuralt's America" and CBC Sunday Morning" stayed and loved. Well...that was 40 years ago. The staff were GREAT but their hands were tied as the owner was a son of a cigarette magnet and he has "given" this project to his girlfriend who really does not care about the hotel AT ALL! Decorative storm blinds were hanging askew and the staff fixed it by propping it up with chair...and stayed that way as we were there...The room was dirty....the bed kept breaking and our mattress kept falling to the floor...sad...sad...Great location...run down as know one cares other than the struggling staff who, per them, do not get the O.K. to fix anything!
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Date of stay: September 2018
Value
Location
Service
Trip type: Traveled as a couple
3 Helpful votes
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Response from Sonder Team, Owner at Sonder — Maison de Ville
Responded 4 weeks ago
Hi there. Thank you for taking the time to leave a review. We recently took this over as new management and are continuing to make improvements throughout the property. We set high standards to ensure all our guests have an enjoyable experience. We hope you will consider visiting Maison de Ville or any other Sonder property in the future.
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Rick H wrote a review Apr 2019
1 contribution1 helpful vote
Fantastic place! I came with my girlfriend Machelle from Florida, she picked the hotel. There is no better choice in the French quarter!!! You are feet from Bourbon Street, the center basically of everything! Back courtyard overlooks the court if two sisters, fabulous meals! Pat O'Brien's is a block away! If I had unlimited funds I couldn't have picked a better place! There were at least 3 different people running the desk and everyone was the best! I thank all of you Immensley! I'll be back and this will be my choice of a place to stay. If you aren't available for the dates I need, I will change the dates!!! Lovely place!!! Rick Hunt St Petersburg, Fla Machelle Vanderlik Palm Harbor Fla.
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Date of stay: February 2019Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
$116 - $2,059 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Maison de Ville
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
12
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Frequently Asked Questions about Sonder — Maison de Ville
Which popular attractions are close to Sonder — Maison de Ville?
Nearby attractions include Jackson Square (0.2 miles), French Quarter (0.08 miles), and New Orleans Secrets (0.07 miles).
What are some of the property amenities at Sonder — Maison de Ville?
Some of the more popular amenities offered include free wifi, a concierge, and express check-in and check-out.
Which room amenities are available at Sonder — Maison de Ville?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonder — Maison de Ville?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Sonder — Maison de Ville?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Sonder — Maison de Ville?
Conveniently located restaurants include GW Fins, Mambo's, and Olde Nola Cookery.
Is Sonder — Maison de Ville located near the city center?
Yes, it is 0.9 miles away from the center of New Orleans.
Which languages are spoken by the staff at Sonder — Maison de Ville?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Sonder — Maison de Ville?
Many travelers enjoy visiting Our Sacred Stories (0.3 miles), Hermann-Grima House (0.10 miles), and Longue Vue House and Gardens (3.7 miles).