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Hotel Indigo New Orleans Garden District, an IHG Hotel

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2203 Saint Charles Ave, New Orleans, LA 70130-5821
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Traveler (196)
360
Panoramas (11)
Room & Suite (270)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#75 of 177 hotels in New Orleans
Location
4.5
Cleanliness
4.4
Service
4.1
Value
4.1
Travelers' Choice
Sheltered by a canopy of magnificent oaks, the Hotel Indigo® New Orleans Garden District hotel is a symbol of inspired neighborhood fusion on St. Charles Avenue. Our design and decor reflect the lush gardens, distinctive architecture and diverse culture of the Garden District. We're situated directly on the scenic St. Charles Streetcar line and the Mardi Gras parade route, just a short ride or walk from the famed French Quarter and other destinations. Our Babin's Bar & Bistro serves local fare and creative cocktails indoors or on our outdoor patio, and our meeting space hosts events for groups of up to 55. Our convenient Garden District location makes us the ideal hotel near Tulane University and Loyola University, both less than 3 miles away. Looking to catch a Saints football or Pelicans basketball game? Our New Orleans hotel is just 2 miles from both the Caesars Superdome and Smoothie King Center.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Restaurant
Breakfast available
Conference facilities
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
702Reviews30Q+A100Room tips
Traveler rating
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nisajoy wrote a review Jan 2023
na88 contributions76 helpful votes
When we first arrived I was a little hesitant. The hallways are rundown and a lot of the furnishings are in rough shape. That being said, the room was clean and the bed was excellent. The water in the shower was hot. Our sink wasn’t draining but they addresses it ASAP. The staff was super friendly and the breakfast offerings were good. You can’t beat the location. It’s not far to get anywhere.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded 1 week ago
Thank you for sharing your thoughts with us. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William H. Davy wrote a review Jan 2023
Dallas, Texas263 contributions162 helpful votes
Stayed at this hotel twice this past fall. Both times the experience was identical and issues that existed before were still present on the last stay. The staff is actually really nice and I think tries to do their best, however execution of requests is really lacking. The valet at this hotel is always behind as the small driveway off the busy street the hotel is one always snakes out into the street. This is really frustrating. They don't seem to have enough valet folks to satisfy the demand. On both stays I repeatedly asked to apply my IHG number to the reservation and both times it was omitted. The elevators are fairly small, but the do work pretty quick. If you have excessive luggage it may be a problem. The hallways are a bit dark and musty, but the rooms are nice and spacious. My only real gripe about the room would be the shower in the bathroom. Both times I stood in at least two inches of water as the drain did not empty very well. My final issue with the hotel is there was only one ice maker working during both stays. They know this is a problem and refuse to fix it, which is extremely frustrating as a guest on the second stay as there was enough time between stays to fix the problem. I shouldn't have to go all the way downstairs to get ice. Surrounding area is a bit sketchy, but what area of New Orleans isn't?
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled on business
Room Tip: If I were visiting New Orleans and wanted a quiet place to stay this is probably it since its a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded 3 weeks ago
Thank you for the feedback, MasterWilliamD. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our kind kind and well-appointed, spacious accommodations, it's unfortunate our valet service, shower, and ice makers didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve A wrote a review Dec 2022
We had an amazing time at the Indigo, thanks mostly to Donald. Even though he worked in the maintenance section of the hotel, he went above and beyond his job when he alerted us to a potential problem in our room, and got us moved to another room. It was a corner room on the second floor with a balcony along 2 walls!!! It was a perfect close to each day to sit on the balcony with a drink and just people watch! Thanks Donald!
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Try and get an outside room on the 2nd floor. The balconies are primo spots to people watch and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded Dec 30, 2022
Thanks for the great review, Z8708EIstevea! We're delighted to hear that you had such an outstanding experience with our team at Hotel Indigo New Orleans Garden District! It's wonderful that Donald provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Benita P wrote a review Dec 2022
1 helpful vote
I was excited to book a room at Hotel Indigo New Orleans. I was to be there for 5 nights looking for a small condo in the area to buy. The hotel would be where my family & friends would stay while visiting me. One of my friends even came a couple of days later to help me look and to explore New Orleans. Alas, my first night at the hotel was not a good one. There was a terrible humming sound coming through the walls. I tried to get immediate help but was told I'd have to wait until the morning. Later the manager said she would refund 1/2 of my first night, even though I couldn't get any sleep. 7 weeks later I still haven't received the refund.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Good breakfast onsite, across from the St. Charles street car line, walking distance to Magazine...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded Dec 19, 2022
We appreciate you taking the time to share your experience with us, 858benitap. Upon receiving your review, we immediately investigated to learn more about your time here. From our findings we can see a member of our team has spoken directly with you regarding your stay. If you have any other questions, or require further assistance, please don't hesitate to get in touch with the team member that assisted you. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beachgirl1207 wrote a review Nov 2022
Kansas City, Missouri151 contributions31 helpful votes
I am on night 2 of a 4 night stay here and I am so disappointed in the service. Room is fine...huge bathroom which is great but there is NO front desk staff. We waited 15 minutes for someone to show up to check us in and she was not very welcoming or friendly. The TV remote didn't work so spent about 30 min calling the front desk over and over with no answer. Finally got a new remote and it didn't work either so spent another 30 min (at least) calling and calling again. Never got an answer. Makes me wonder who is coming in the hotel with no one manning the desk. Will probably check out tomorrow and stay elsewhere. I know it's hard to find people to work right now but this is absolutely ridiculous. I recommend finding somewhere else to stay as there are plenty of options in this city!!!
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded 4 weeks ago
Hi beachgirl1207, We appreciate you for choosing to stay at our Hotel Indigo hotel brand for your trip to New Orleans and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. We wanted to offer a warm and engaging service to all our guests, and I'm sorry to learn about your experience. The feedback of our guests is relevant to us, as it shows our areas of opportunity. I have shared your comments with our Hotel Management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. Safe travels, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1NOLAFAM1 wrote a review Oct 2022
Pass Christian, Mississippi178 contributions89 helpful votes
We just stayed at Hotel Indigo again last Saturday night. I was dreading it, but the reservation was last minute, and Indigo was the cheapest option. I was prepared for the rude and incompetent managers, but what was surprising was the obvious damage to the headboard. The pale blue fabric appeared to have been scratched off, giving the room an especially seedy look. We showed the manager a photo of it upon checking out, and she explained that it was probably because this is a pet friendly hotel. Apparently, people sit in bed and rest their heads on the headboard, and pet dogs chew up the headboard. The maids tried to put the pillows in front of it, but it is clear that the Indigo's standards fall short.
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded Nov 1, 2022
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JC M wrote a review Jun 2022
1 contribution3 helpful votes
This hotel and management will not respond to me or my insurance company for damage to my vehicle from an attempted theft while in their parking garage. It's been almost a year. This is not a hotel you want to risk putting your vehicle in their care. Poor, poor customer service.
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded Jul 2, 2022
Hi 938jcm, We appreciate you for choosing the Hotel Indigo New Orleans Garden District for your leisure stay. I would like to offer our sincere apology for the issues you encountered during your time with us. Your honest review is very important. I will share this with our appropriate hotel team to investigate this concern and take immediate action. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nikki C wrote a review May 2022
Los Angeles, California27 contributions5 helpful votes
We love the IHG brand so we booked a 7 night stay and were so happy with the accommodations we extended another 4 nights! We had a little trouble our first night and Karin did everything she could to make it right and she DID! The rooms and baths are spacious. Hotel views are lovely. Beds are comfortable. And the BEST fried chicken (trust me!) is available across the street at Brother's. Hotel is walking distance to some great spots on Magazine St. (District Donuts, Aidan Gill, Gris-Gris, Lily's Nails) and the Streetcar is right outside the front door. So glad we discovered Hotel Indigo!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded Jun 1, 2022
Thank you for the fantastic review! We're delighted to hear that you had an amazing experience at Hotel Indigo New Orleans Garden District! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Karin! We look forward to hosting you again soon for another fantastic experience! Thank you again for sharing your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher J wrote a review May 2022
1 contribution
Nice hotel, clean and great location, HOWEVER, they do not have valet parking as their website states. Checked in and was told i had to drive 3 blocks away to a public garage. A bit of a hassle the next morning when i had to drag my roller bag to the garage at 5 am. If you have another person with you to do the car shuffle maybe not such a big deal but was a major bummer for me.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Good walking access to shopping and restaurants
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded May 13, 2022
Thank you for the 4/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated our cleanliness and overall location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our parking with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FreespiritOne wrote a review May 2022
Sydney, Australia331 contributions74 helpful votes
+1
Beds comfortable Location fabulous Downside Computer doesn't work Pet friendly Can not honestly say that the food is great at the restaurant but there are great cafes nearby Streetcar stop just outside
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wander68164516664, General Manager at Hotel Indigo New Orleans Garden District, an IHG Hotel
Responded May 6, 2022
Thank you for taking the time to share your 4/5 review with us. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$149 - $303 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
132
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HOTEL INDIGO NEW ORLEANS GARDEN DISTRICT, AN IHG HOTEL $127 ($̶1̶9̶6̶) - Updated 2023 Prices & Reviews - LA

Frequently Asked Questions about Hotel Indigo New Orleans Garden District, an IHG Hotel
Which popular attractions are close to Hotel Indigo New Orleans Garden District, an IHG Hotel?
Nearby attractions include Garden District (0.01 miles), Hot Tin (0.1 miles), and Bayou Bar (0.1 miles).
What are some of the property amenities at Hotel Indigo New Orleans Garden District, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Indigo New Orleans Garden District, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo New Orleans Garden District, an IHG Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Hotel Indigo New Orleans Garden District, an IHG Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Are there opportunities to exercise at Hotel Indigo New Orleans Garden District, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Is Hotel Indigo New Orleans Garden District, an IHG Hotel located near the city center?
Yes, it is 1.0 miles away from the center of New Orleans.
Are any cleaning services offered at Hotel Indigo New Orleans Garden District, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo New Orleans Garden District, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo New Orleans Garden District, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo New Orleans Garden District, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.