We really had a great time and the hotel was very nice great locations. Walking distains to anything we wanted to do, eat and shop. I really enjoyed everything about this trip and would tell anyone to stay.
The room was exceptionally clean and the location to everything was EXCELLENT! The parking lot was full so we parked our car at the WTC parking garage (a couple blocks away - the only negative, but that comes with staying downtown in a city) and never needed the vehicle again all weekend. We were able to walk to all the famous restaurants and the French Quarter and to the Riverside mall. Such a great location. The coffee is excellent (Community Coffee, a local brand) and available 24/7. Breakfast was in a bag and meh enough that we didn’t even bother getting it the second day (Red Delicious apple, muffin, water, granola bar). But that was understandable, as staffing is a problem everywhere, and didn’t dampen our stay. Also due to staffing, housekeeping doesn’t come automatically, but we actually liked that, as we didn’t need to think of being disturbed. The a/c made a good white noise for us so that we never heard others all night. It was pricey on a weekend, but the Best Western rewards program helped offset some of that with points for a future stay.…
Was charged twice for the room due to a billing error, Internet WiFi was unusable most of the day when the hotel was occupied, Breakfast was late and only had less than hour for everyone to eat once it was served. Shampoo, conditioner and soap was low quality and had to end up purchasing my own.
no early check in before 2, but you can leave your luggage and explore until check in. Porter was very professional, soon as we pulled up he came out and grabbed our bags LOVE it, and building is secure you can't just walk in.
Check in was over an hour and had a person not staying in hotel throwing a fit while people were checking in. Only one worker and she was very overwhelmed. Room had a cigarette burn on blanket remote didn't work properly. Parking is a nightmare the parking garage was a 4 minute walk away and cost $37. Breakfast was horrible. Save yourself from the money trap.
I was here for the Final Four, as this was one of the only well-rated hotels that still had rooms a week out and did not require full payment up front. I've been to New Orleans twice before, so I know the general Central Business District and French Quarter well. This hotel's location was perfect - it was around the corner from two of the team hotels and right across Canal from the French Quarter. Yet you would not realize it because it was so quiet. The hotel is clean and comfortable, with a lot of charm. The walls still show the authentic brick, and there are wood pillars throughout. There are also few rooms on a floor, so it feels intimate. Other than a few mechanical issues (a stuck door and non-working bedside outlets) and a slippery tub, we were very happy with the room and the quality of sleep. The staff was generally friendly, and they had no issue holding luggage for us on our last day because of the inability to offer late check-out. If there were any places to improve, it would be the "bracelet" policy and breakfast. Guests were required to put on a plastic wristband (with a snap, like at festivals or clubs) and wear it when entering the hotel. I assume this is because of overcrowding in rooms or security concerns. I do admit I have never seen this at any other hotel I've been at in the city, so it did feel a bit "down market". Further, despite what I was told, the bracelet was impossible to remove so I had it on 24/7 (including when sleeping and showering). If it was damaged, guests were charged $30 to replace a 30-cent band. Unfortunately, I never saw anyone at the front desk checking them when we walked in (you needed a key card to enter anyway). I think this policy needs to be re-examined or needs to be implemented better. Breakfast was very spartan (only white toast and pre-packaged muffins were available for carbohydrates). However, in a city like New Orleans with a world-class food scene, most people are likely hitting somewhere like Mother's or Ruby Slipper anyway, but people not planning that are likely to be disappointed. Overall, while I tend to favor the major brands given my point balances and loyalty, I would not hesitate to return here for something different.…
The hotel itself was ok. We were there for the Final Four basketball tournament this weekend. However, upon trying to leave on Sunday morning to get a flight, we discovered a boot locked to our tire in the parking garage. It seems it was a miscommunication between the hotel and the towing company?! Not really sure. But we weren't the only ones. Several people who had cars registered with the hotel came out on Sunday morning to find their cars booted and inaccessible. It was a hassle to get the situation resolved. AND they've charged us for parking.
Hotel is close to French quarters and even closer to bouton street… most things was in walking distance and that was so convenient. Hotel was really nice and clean very spacious in the rooms. Would definitely stay here again.
The location is good, right off Canal. The staff at checkin was great. The staff the next morning, terrible. Had to wait about 5 minutes to be acknowledge by any of the 3 staff who literally in front of me. Not even a “we will be right with you.” The breakfast option was DIY toast and dry cereal. Only 1 of the two elevators working. The room next to ours had a barking/crying dog late at night until the owners got home.
Overall I had a pleasant 4 nights here, everything was clean and in working conditions in my room. The hotel is located in a great area in the French Quarter so most things were relatively easy to get to. Would stay here again if I need to comeback to this area.