We stayed here for my 40th birthday celebration and loved the location. Close to Bourbon St but far enough away. The hospitality was great however, the bedding was fairly dirty. The sheets themselves were pretty clean but the down type blanket in between was dirty and dingy looking. The curtain for the shower was so short that the bathroom floor was always getting wet when we used the shower. We stayed in room 207. Some of the lightbulbs in the chandelier were also burnt out. Since you get both keys to the room there didn’t seem to be maid service until after check out. The front desk staff was super friendly and helpful. With the price paid my husband and I were expecting a bit nicer accommodations.
The front desk clerks, Kelly and Steven made the stay so easy! They were so helpful and friendly. The rooms do need a little extra cleaning especially the air vents. If you have allergies, this definitely will effect you. Overall the room was clean. Due to the room being old it’s hard to change the appearance of the amenities without replacing the entire thing. For example, the shower floor and towels had large black marks, but they were clean. Our sheets/blankets had small holes and rips. The location is great. At night it can get Noisy especially as it gets closer to the weekend. It’s Sporadic noise not constant, so we were able to fall asleep. It did wake us up a few times, but it’s nothing like staying on bourbon street. The courtyard in the back of the hotel is very cute. There’s also a coffee place on the corner called CC’s. It was perfect to walk there every morning before we got our day started. We loved the balcony, but wear shoes! Your socks/feet will be black when you come back in. Overall the stay was good. New Orleans is an old place, so be mindful of that when staying at any hotel. We will definitely stay here again. …
Staying at the Andrew Jackson Hotel we get the feeling of being unwanted tourists. The accommodations were nice, the location was even better, but the staff (we dealt with Stennitt the most, although everyone was wonderful) made our stay there worth it.
Stay was great! Only complaint would be when we booked it said the suite came with 2 queen beds and they were definitely full beds. Otherwise love the hotel. Just spooky enough and great location!! Would stay again!!
Be prepared for dirty floors (our feet turned black going the roughly 30 steps to the bathroom and back. Desk clerks sleeping on duty, front door of the hotel locked and no one able to get in. Multiple ghost tours in the “private” court yard.
The Andrew Jackson hotel has one thing going for it and one good thing only, its the location. The cleanliness of the rooms is atrocious; if you expect from your hotel a clean bathroom, clean bath towels, and clean bed linens and or a comfortable bed, forget it- the room we stayed at probably has not been modernized since the 1950’s. The walls, and the bathroom entry, Waze, or stained black for many years of touching. When we checked into the hotel, the floor appeared, as if it was not cleaned from the last guest, the bed linens were white and stained, the toilet ran constantly, and was leaking from the base. The bathroom fan made a tremendous noise, and was literally useless, let’s not forget the best – we took a shower and standing water as the shower backed up. With all that said, the staff is polite- efficient and it’s not their fault, The owners obviously do not care. …
Other reviews go on about how charming and historic this hotel might be, and yes I totally agree it is However, it is also run down and filthy. Stayed 5 nights and never saw house keeping though we asked. Had some clean towels from reception but they had some strange stains. The bathroom was shabby and dust and grime lined the shirting boards and door Would not have bathed in the bath even if it had a plug And don’t get me started on our so called spacious room. The bed (which I am sure was a British 3/4 was pushed up to the wall. There was a lamp which couldn’t be plugged in. If you want southern charm book into their sister hotel St Pierre Hotel it is clean and has a pool My recommendation if you have booked here - cancel and go somewhere else
Sennit and the rest of the staff were very helpful and accommodating. We arrived early and they checked our bags while we went shopping. He had some great food and shopping recommendations and helped us arrange for transportation to the airport.
A wonderful old building with a lot of charm. First, all the staff were very helpful and friendly and when asked offered some ideas of things to do. Their sister location a few blocks way gave us access to two pools, which was a nice surprise for my bride. The beds were very comfortable and the room was surprisingly quiet as we were near the lobby. Being an older building it did have its minor issues. If your looking for a five star resort, this isn’t it. If your looking for a place that is charming and a great value, stay here. We would stay again when we come back to the Big Easy…
Beautiful historic building on a quiet street but right in the middle of everything. We walked all over and was in walking distance of so many things! Staff was very friendly and helpful with recommendations of places to eat and things to do.