Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Saint Hotel, Autograph Collection is an excellent choice for travelers visiting New Orleans, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer a flat screen TV and air conditioning, and The Saint Hotel, Autograph Collection makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, a concierge, and room service. In addition, guests can enjoy a fitness center and a lounge during their visit. As an added convenience, there is parking available to guests.
Given the close proximity of popular landmarks, such as Lalaurie Mansion (0.8 mi) and Magazine Street (1.1 mi), guests of The Saint Hotel, Autograph Collection can easily experience some of New Orleans' most well known attractions.
New Orleans has plenty of delis. So when you’re here, be sure to check out popular spots like St. James Cheese Company, Alberto’s Cheese & Wine Bistro, and Stein's Market and Deli, which are serving up some great dishes.
There is no shortage of things to do in the area: explore popular history museums such as Le Musee de f.p.c., Gallier House, and Lower 9th Ward Living Museum.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The Saint Hotel, New Orleans, French Quarter, Autograph Collection
4.1 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Saint Hotel in New Orleans garners attention for its stylish atmosphere and chic decor, with details like blue-lit hallways and historic photos that many guests find unique. While its location is frequently praised for being close to the French Quarter, some travelers mention the downside of street noise. The hotel's cleanliness and friendly service often receive compliments, though opinions on room comfort and maintenance vary.
However, concerns are raised about the hotel's value, with some guests unhappy about noise, service inconsistencies, and rate hikes. Amenities receive mixed reviews, with some dissatisfaction over maintenance and stock levels.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Limited
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I booked The Saint for a birthday trip to New Orleans and the place is amazing! The rooms are beautiful and well-maintained, hotel location is a 2 min walk to Bourbon St but far enough where you’re not disturbed at night.
The staff and amenities at the hotel are also fantastic but I have to give a special nod to Ms. Candy at the front desk. She was so sweet and kind during my birthday stay and was a friendly face to see in the mornings. She helped with local recommendations and made the trip feel like a breeze. Be sure to check out Ms. Candy—she’s the one with the big smile :)
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Dec 19, 2023
Renaem991, thank you for choosing The Saint Hotel, New Orleans, French Quarter, Autograph Collection as your birthday celebration destination. We're delighted that our beautiful, well-kept rooms met your expectations and that our proximity to popular attractions enhanced your visit. As for Ms. Candy, we'll definitely pass your glowing feedback her way; her dedication truly helps set the gold standard for interactions with our guests. Looking forward to your next memorable stay with us!
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We arrived just as hurricane Francine hit and was quite impressed with the hotel's management of the situation. Although confined to our rooms we were issued with flashlights and glow sticks in case of power cuts and there were notices posted of what to do. We had announcements via intercom to the room as well and all the staff seemed so chilled about the whole thing!! The hotel is is a great location, within walking distance of the French quarter, and you can get a bus tour of the whole town which picks up front right outside the hotel, which is great if you're not spending much time there. We didn't sample the food there due to the hurricane restrictions but did find places that were open right around the corner. Despite the weather we enjoyed our stay there, thank you to the friendly staff who looked after us.
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Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Sep 22, 2024
It’s wonderful to hear that you had a great time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection, even amidst the challenging weather conditions. The team is pleased to know that their efforts to ensure guests' safety during the hurricane were appreciated. The convenient location and friendly atmosphere are indeed highlights. Hopefully, next time you'll have the opportunity to savor the dining offerings at the hotel.
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Just stayed here for 3 nights and I really liked it. The staff was all great! The room was nice. It got cold at night while there and for some reason the heat in the room didn’t work. We had it on 70 our first night and woke up shivering. The other 2 rooms we were with had the same issue. Even set at 87 it was blowing out luke warm air. Our neighbors must have liked their room as well as each night there was lot of agreeing going on lol The location is close to so much and can’t be beat. I would definitely stay at this hotel again. Also, the little welcome bag was a nice touch. In Nola you can always use some water.
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Date of stay: March 2025Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded 2 weeks ago
MD604, thank you for staying with us at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. The team is thrilled to hear you appreciated the service and enjoyed the convenient location. They are pleased to know the welcome bag was helpful during your stay. Regarding the temperature issue, they will have the maintenance team look into it to ensure better comfort for future visits. They look forward to welcoming you back again soon.
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This hotel is just - different. Can't explain it but it's just a bit off the mark with the little things. Noticed it right away - pulled up to valet and service was quick but there are no bellmans, just carts. Odd for an upscale property and felt more like a Hampton Inn. Check inand the lobby area is beautiful, but so dark (obviously for ambience/vibe) that the staff had to hold a candle lamp over the paperwork to sign. We had two rooms reserved so asked that my husband and I have the queen room and our family have the king room. Staff stated that we had been upgraded to city view rooms (thank you!) but that both were kings and no queens were available. We were fine with that. So, we unpack in our king room, go next door to our family and they have two queens. What? We'd already unpacked so didn't bother to switch but why? The rooms are small but prettily decorated with blue velvet and chandeliers. BUT the chandeliers are rusty, the doors are scuffed and chipped, the toilet paper holder was broken and rusty, etc. Instead of the vibe being luxe, it felt worn - like a shadow of what it had once been when new. The location on Canal Street is perfect - just be aware you will hear street noise all night even on the higher floors - it is after all New Orleans. With so many hotel options to choose from in the city, we will not stay at The Saint again.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Dec 9, 2024
Adventure787261, thank you for sharing your observations. Your feedback is valuable, and the team appreciates your input on areas like room assignments and ambiance. It’s good to hear you found the location convenient for exploring New Orleans. The team strives to offer a distinctive experience and will reflect on the points you've shared.
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The hotel is quiet and its location on Canal makes for an easy walk to the French Quarter or the casino. The elevator is quick. The restaurant is open only for breakfast and the bar at 5 pm. I wanted change for the streetcar so I gave the check-in desk a $10 bill and asked for $2 in quarters and $8 in 1s. They had no quarters and no 1s. I have stayed all over the world and this place is only one that couldn’t make change in the local currency, a major flaw. The lobby “store” with snacks poorly stocked. It was hard to maintain room temperature. The bed was not comfortable.
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Date of stay: November 2024Trip type: Traveled on business
Room Tip: Don’t ask for change
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Dec 2, 2024
happyflyer45, pleased to hear you appreciated the convenient location and swift elevator. Although some aspects didn't meet expectations, including the room comfort and currency change, the team remains dedicated to improving guest experiences. Your insights are valuable, and continual enhancements are a priority.
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I wanted to like the saint hotel, and although the room was fine the whole experience lacked polish. Our room was good and was equipped for a wheelchair so every time we showered, the bathroom floor became wet and slippery. When I requested extra towels for the bathroom floor, it took almost 6 hours to get them on our last night. I'm assuming they converted the washroom and it looks a bit haphazard. I did appreciate that our cab was available when requested and hotel staff helped me grab an Uber since it was Mardi gras and super busy. I appreciated having coffee in the room but you were not able to use the fridge to store water. There's a label that says you can't put your personal items in the fridge. That is not a nice touch for any hotel. I would consider the Kimpton Hotel a few blocks away. We had a great brunch at that hotel and it looked more polished and well executed.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I writing this review because a few things happened on my stay last week. When I arrived I checked in a total of 3 rooms 428, 420 and 606. After a long 8 drive went to room 428 to shower and prepare for my event that was in a few hours and what I seen was not pleasing at the price of the rooms. I called down to the service desk and told them what I seen that looked like mold and was moved to 408. Please see pictures and video below. After coming back to my room it was cold so I turned the heater on and cool air was coming out. My thoughts were to turn the heat up and wait a few and it would warm up. After 45 minutes I called the service desk and told them it was blowing cold air. At this point Nathaniel one of the managers and maintenance came up. Nathaniel words were they had been having problems with the heat and he felt it blowing cool. The guy from maintenance used his temp reader and said it was working but yet blowing cool air. He changed the position of the vent and said it should help with the flow. All this on day 1. 🤦🏾‍♀️ Finally in the middle of the night it warmed up.
Day 2, while leaving going to another event I stopped by the desk to ask if the manager was available and was told she was working on something. Being I was on my way out I asked if she would be there to about 5/6. I was told she had been there since early that morning and not trying to stay all day and was sent a business card to send an email. That took me for a loop because clearly I’ve been having issues since check in and trying to make the best of things even with all the inconvenience and not once was offered anything for accommodation but a change of room. I came back from one event and stopped at the desk again and asked if Janell was available. She came out and we talked about all the things that happened and she stated she would discount the room which I think after so much I think that night should have been free when room are almost $300 a night. I would have dealt with this a little more but with 3 celebrations and not trying to spoil my vacation and the others with me I said ok. Again I’m still not happy.
On a good note I would like to acknowledge a few people that really help brighten my stay in spite of everything that happened. Ryan, was very sweet and helpful from my call on the road confirming check in until the time I left. Errol, another sweetheart and made sure I was moved out of the first room and was very helpful. Last but not least C J with valet parking. He made sure I was taken care of. They helped me smile while dealing with room issues and even asked that when I came back to please give the hotel another try. Not sure about that but will definitely check in on them from time to time. Great group of young adults.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Dec 3, 2023
Thank you for taking the time to share your experience with us. Your feedback is crucial for our ongoing goal to increase guest satisfaction, and we appreciate your detailed account of your stay. We are sorry that your stay was inconvenienced by room conditions. We believe that every guest should enjoy a comfortable, effortless stay. We acknowledge your feedback regarding heating arrangements, and regret any discomfort you might have felt in this regard. Your concerns have been noted and we promise to act on them. Regarding your interaction with our management team, we want to apologize if it was not up to the mark. We strive to address every concern brought to our attention. We also want to thank you for sharing your commendation for Ryan, Errol, and CJ. It's rewarding to hear that our team members were able to make a positive impact on your stay despite the complications. We hope for an opportunity to create a more enjoyable experience for you in the future. Once again, we appreciate your feedback and look forward to serving you again.
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Received a welcome email from Candace in advance of my stay. She was responsive, attentive and arranged for a room upgrade for Ambassador status. Unfortunately it's not possible to get premium sweet upgrades at this property as a matter of practice but I thought the room I was assigned was very beautifully decorated.
Candace also provided lovely welcome amenities which were much appreciated.
It was disappointing that food was not served during the stay. That means breakfast elite benefits are not provided during the week. We left the bar after one drink because there was no food, not even snacks available - this seems a pretty big miss both a revenue standpoint and a guest satisfaction angle. It's not in line with the market - I stayed at four NOLA hotels on this trip and this was the only one that doesn't provide food for half of the week. Neville was the bar tender and very helpful when asked about offsite dining options nearby. It was a shame to have to go out because it was absolutely freezing that night.
While I wouldn't rule out staying here again, I would actively avoid it while there aren't decent in-house food options. I like supporting the properties I stay in, the convenience of dining in/room service (especially not being forced outside when it's bitterly cold) and being able to use Bonvoy elite benefits.
Candace's hospitality and graciousness was a real highlight of the stay.
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location of this hotel is Fantastic. You are on the edge of the French Quarter without being a part of the chaos - Bourbon Street is a mere 2 blocks away. The staff is nice, the property is clean and the room was comfortable. I was obsessed with wanting a QUIET room (after hearing so many horror stories of loud streets and out of control partying) and the hotel provided just what I wanted. We were in room 405 which turned out to be probably the quietest room in the entire hotel. The drawback was that the 2 windows had a privacy 'film' over them so you could not see out of them. The windows permitted light through during the day but you could not actually see anything. This was not a problem for us as we were only in the room to sleep but we couldn't tell what the day looked like in the morning! Regardless, the bed was comfortable, the room well stocked, the bathroom clean and the AC worked well. In short, I would most definitely stay here again because the location can not be beat. If you want quiet though, perhaps ask for a room not facing the front - Canal Street - unless that view is what you are looking for.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Feb 21, 2024
CyndiMom, thank you for sharing your delightful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled to hear that our prime location provided convenient access to local attractions, without the hustle and bustle. We appreciate your comments about our diligent team members and the cleanliness of our amenities. We do understand your point about the windows, and it's wonderful to hear this was a minor detail in your overall visit. It's great to know that the quietness, comfort of the bed, and the efficiency of the AC contributed to making your stay memorable. We look forward to your return and providing another tranquil experience. Thank you for recommending our hotel to those seeking peaceful accommodations in New Orleans.
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Not sure where to begin, there is a list of items that went wrong with this stay. The front desk upon check in, Feb 29 around 5pm. Absolutely the worst attitude by multiple individuals, not an ounce of customer service. Seriously the young lady needs to find another line of work, customer facing is not it.
It all started with Canal Street being shutdown to a single lane in front of the hotel and the Ritz next store. Space for just 3 cars before the vehicles hang over into the Ritz portico driveway. I was unfortunately that 3rd car, valet was parking another vehicle. Only had a nice young man working what was definitely a difficult challenge. Upon entry to the front desk, the young woman told me to wait for valet, even though my bags were next to me. She could not check me in. Nasty attitude, in all my travels (this is 48 of 52 weeks a year) I have never encountered such a negative team. However there is a bright spot, Errol James - absolutely is the example of what great customer service looks like. He was a witness to the exchange and was very patient and understanding and did his best to help with check in. Asked for a late checkout, and was granted to noon. Here where I take an issue, regardless my status has allowed me everywhere else at least a 1pm checkout. May not seem like much but it is important when traveling on business.
The list of items that continued to go wrong. Slow service in the bar… Ice machine on the 7th floor was not working. I have an injury that needs to be iced at night. Seems to be something I noticed the past few weeks. Multiple hotels with broken ice machines… Outlet in the room close to the nightstand did not work, multiple devices kept falling out of the electrical socket. No change (cash) at the front desk. I ran out of tip money in smaller denominations.
Overall - I will never stay here again, other properties nearby that treat you as a valued guest!
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Date of stay: February 2024Trip type: Traveled on business
Room Tip:Â Avoid if you want a positive experience.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Mar 2, 2024
We sincerely regret to hear about the issues endured during your stay with us. We aim to provide exceptional service and it's clear there were missed opportunities when it came to your experience at our reception desk, as well as some inconveniences you encountered. However, we're grateful for your kind words about Errol James - a true example of our team's dedication to customer service. Ensuring guest satisfaction, whether it's providing efficient bar service or maintaining functioning amenities including ice machines or outlets, is our top priority. We'd like to assure you that what you experienced isn't the norm and we'll be taking your feedback to heart. Though your experience was less than ideal, we'd be honored if you reconsidered and gave us another chance to provide a more enhanced and seamless stay for you in the future.
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The Woodlands, Texas60 contributions11 helpful votes
I don’t recall a kettle, but think there was a coffee maker of some sort so might be able to use that to create the hot water. Hope that helps and you enjoy NOLA!
There are more places to choose from in the New Orleans area.
PRICE RANGE
$166 - $271 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
166
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE SAINT HOTEL, NEW ORLEANS, FRENCH QUARTER, AUTOGRAPH COLLECTION - Updated 2025
Frequently Asked Questions about The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Which popular attractions are close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), Immaculate Conception Church (0.08 miles), and 21st Amendment Bar at La Louisiane (0.1 miles).
