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The Saint Hotel, New Orleans, French Quarter, Autograph Collection

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931 Canal St, New Orleans, LA 70112-2503
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Traveler (977)
Room & Suite (416)
Dining (62)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 182 in New Orleans
Location
4.6
Cleanliness
4.4
Service
4.3
Value
4.0

The Saint Hotel, Autograph Collection is an excellent choice for travelers visiting New Orleans, offering a romantic environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer a flat screen TV and air conditioning, and The Saint Hotel, Autograph Collection makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, a concierge, and room service. In addition, guests can enjoy a fitness center and a lounge during their visit. As an added convenience, there is parking available to guests.

Given the close proximity of popular landmarks, such as Lalaurie Mansion (0.8 mi) and Magazine Street (1.1 mi), guests of The Saint Hotel, Autograph Collection can easily experience some of New Orleans' most well known attractions.

New Orleans has plenty of delis. So when you’re here, be sure to check out popular spots like St. James Cheese Company, Alberto’s Cheese & Wine Bistro, and Stein's Market and Deli, which are serving up some great dishes.

There is no shortage of things to do in the area: explore popular history museums such as Le Musee de f.p.c., Gallier House, and Lower 9th Ward Living Museum.

Enjoy your stay in New Orleans!

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Evening entertainment
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Hotel links
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1636Reviews25Q+A100Room tips
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Bob M wrote a review May 16
2 contributions
PROs: right next to French Quarter, on Canal Street, near many points of interest. Staff was very friendly, helpful to the max. Location is easy to navigate. CONs: no hotel food service except limited weekends-only. Canal Street is NOISY at night - and we're used to noise in our home city, living close to a hospital. We stayed on highest floor and consistently heard 'Fast & Furious' noise soundtrack (loud exhaust cars, bikes) out on Canal Street most nights! The room AC was sub-par, ran non-stop, strained to keep room cool. The bath shower control had minor leak which reduced shower head water flow. In all, while we enjoyed our NOLA stay, the overall hotel experience was somewhat disappointing. +-
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: Try to get higher floor room not facing Canal Street.
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BaBette D wrote a review Apr 2022
1 contribution
Ask for a courtyard room on the highest floor possible, otherwise any noise on the street will sound like it's in the room with you. Staff were very friendly and helpful. Room was clean enough, but would have liked them to run a vacuum over the carpet and put a mattress cover on the mattress, but it was fine.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Get a room as far from the street as possible.
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yochelle87 wrote a review Apr 2022
Poinciana, Florida13 contributions11 helpful votes
Loved this boutique hotel. The ambiance was unique and inviting. Pool table in lobby made for a nice chill with drink moment. Staff were all friendly and helpful, was able to check in early which was awesome being as though it was my birthday! Location was within walking distance of bourbon street. Removed 1 star for cleanliness in room. Although seemed clean I still found hair and trash from previous guest. 6th floor had no noise in halls or from street, was able to sleep comfortably. One other thing I didn't appreciate was housekeeping entering my room even though I had my do not disturb sign on throughout my entire stay. I would definitely stay at The Saint Hotel again upon returning to New Orleans.
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Date of stay: April 2022Trip type: Traveled
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Tailhunt66 wrote a review Apr 2022
Salisbury, Maryland52 contributions25 helpful votes
This was a great place to stay. There is a hip, fun vibe about it. I found the place to be super clean. The bar was the best and the drinks there were on point. There isn't a restaurant there but so many close by and the bar had quick bites. I would highly recommend this hotel as not an average place to stay. I prefer places that are a little more upscale and not plain jane. The bathroom here is absolutely amazing.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Room Tip: We had a large group, all the rooms were pretty similar. The end corner room might have been a...
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Eric50555 wrote a review Apr 2022
Boston, Massachusetts17 contributions58 helpful votes
They don’t clean the room during your stay. The front doesn’t know what they’re doing. I called multiple times but they do nothing. This hotel is broken. I tried to give this place the benefit of the doubt but they disappointed me time after time after time again. It’s truly sad that far over $300 a night you get nothing back.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Mark G wrote a review Apr 2022
1 contribution1 helpful vote
Terrible experience and zero customer service. Paid $3440 for a one night stay after calling within 24 hours of booking to try to modify my stay. Staff all just said it was “outside of my control”. To make matters even worse, the hotel isn’t nice. As a loyal Bonvoy member it’s a bad look for Marriott
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Date of stay: April 2022Trip type: Traveled
Room Tip: Don’t stay here
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1 Helpful vote
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DreamaG wrote a review Apr 2022
Cary, North Carolina227 contributions84 helpful votes
The Saint is a fun, hip hotel with a renovated modern vibe. The location is great- just close enough to the action but not in the center. It is easily walkable to all the main attractions of the city. The hotel was clean and felt safe with a doorman present at all times. The staff was friendly and accommodating. A very nice stay.
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Date of stay: April 2022Trip type: Traveled
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Courtney C wrote a review Mar 2022
1 contribution1 helpful vote
+1
I typically avoid public criticism of service failures because I can usually accomplish successful and professional feedback through other avenues. However, regardless of my politeness or smiles through multiple bad experiences at this hotel, it’s clear that the staff I’ve interacted with could give zero cares about guest experience, employee accountability or living up to their brand. It’s also evident that this Marriott Hotels property is a franchise operated by a team that DOES NOT live up to the Marriott brand, especially for an Autograph Collection hotel. I stayed at this property with my husband many years ago and we loved it. When traveling to NOLA since then, I always compared those hotels to our experience here and finally said it was time to return. I checked out of the Marriott host hotel for my conference this week to enjoy my final NOLA night at The Saint. Big. Mistake. The first room I checked into came with the non-luxurious amenity of a pair of underwear in the corner. Awesome. For clarity, they were not mine. If you overlook undies, what else is unclean? Returned to front desk with a smile and told the employee that I was stepping away for a lunch meeting, checked my luggage with him and asked that they have another CLEAN room when I returned in a few hours. When I returned, they’d given me another room right next door to the original. Knowing it was likely the same housekeeper servicing both rooms, I asked if they verified the cleanliness of the new room before I drug my luggage back up to the 8th floor. The less courteous lady at the front desk basically nodded and said yes. Customer experience isn’t really her forte it seems. The “clean verified” room #2 came with the amenities of food crumbs in the nightstand drawer and the surrounding carpet. Awesome. Turns out, I may need to save said crumbs because this Autograph Hotel (which is a top tier brand for Marriott) says online/in-app that there’s a restaurant on property, but that’s not the case. There’s a bar (of which I didn’t observe any staff in), but no food. The patrons in there drinking their beverages were eating out of styrofoam containers from a local take-out. Again, not a good look for a luxury hotel. As someone who will sleep more nights in a Marriott owned property these next 2 months than I will in my own bed, I’m absolutely disgusted with this hotel but more so with the experience and complete disregard for a fiercely loyal customer. So for those of you planning a trip to NOLA in your future, take my advice and steer far away from this terrible hotel that is tarnishing the Marriott brand. And for those at Marriott who hopefully see this, you need to pull your flag from this location. They are an embarrassment to your name. To the Bonvoy Rewards member who helped during my complaint call, I appreciate your guidance and will be filing a “case” upon checkout since the Marriott policy doesn’t allow that to happen during an active stay.
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Date of stay: March 2022Trip type: Traveled
Room Tip: Do not stay here. Trust me.
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1 Helpful vote
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NMfore wrote a review Feb 2022
Albuquerque, New Mexico172 contributions105 helpful votes
A fun, funky Marriot hotel. Staff were very helpful. Room was comfortable and surprisingly quite given the location. Speaking of location, it's very close to Bourbon Street and tons of other sites, restaurants and sights. Price was reasonable. Will stay again.
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Date of stay: February 2022
Location
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Response from Chloe Gonzales, Other at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Mar 2, 2022
We are so glad that you enjoyed your stay at our hotel! Thank you for acknowledging the service of our team, we are so grateful. Your review is very much appreciated & we look forward to welcoming you back soon!
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Debbie H wrote a review Jan 2022
Denver, Colorado32 contributions40 helpful votes
The hotel is located on Canal Street, right at the edge of the French Quarter, but also very close to the business district and a relatively quick jaunt to the warehouse district. Yes, Canal Street can be loud, but in our room on the fourth floor, it wasn't too crazy. My husband did wake up one night to a fight on the street, but I slept through it. However, it was quiet in the hotel while we were there - no loud neighbors or shouting drunk people in the hallway. Staff was cordial - not overly friendly, but efficient. Like many places, they did seem a bit understaffed, but not too noticeable. Bartenders were chatty and kept us company, making pretty yummy cocktails. They do have gym, but we did not check it out. No restaurant, as others mentioned, but you can easily pop down to bourbon street and french quarter for food.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip: If you are able to find a room not overlooking Canal, it would probably be quieter.
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Response from Janell Mascair, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Jan 29, 2022
Thank you for taking the time to review your recent stay with us. Yes, The Saint NOLA does have a great location. We are centrally located on Canal St. which puts our guests within walking distance of the French Quarter, the CBD, and the Warehouse District. We are fortunate to have great employees in all areas that love what they do. The bartenders enjoy engaging with our guests and making their signature drinks. Please if you are ever visiting our area again, my staff and I would love to welcome you back to our property.
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PRICE RANGE
$207 - $356 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
166
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Frequently Asked Questions about The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Which popular attractions are close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), Our Sacred Stories (0.3 miles), and Hermann-Grima House (0.3 miles).
What are some of the property amenities at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Oceana Grill.
Are there opportunities to exercise at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Saint Hotel, New Orleans, French Quarter, Autograph Collection located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Saint Hotel, New Orleans, French Quarter, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Many travelers enjoy visiting Our Sacred Stories (0.3 miles), Hermann-Grima House (0.3 miles), and Longue Vue House and Gardens (3.5 miles).