The Saint Hotel, New Orleans, French Quarter, Autograph Collection
931 Canal St, New Orleans, LA 70112-2503
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About
#75 of 174 hotels in New Orleans
Location
4.6
Cleanliness
4.4
Service
4.3
Value
4.0
The Saint Hotel, Autograph Collection is an excellent choice for travelers visiting New Orleans, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer a flat screen TV and air conditioning, and The Saint Hotel, Autograph Collection makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, a concierge, and room service. In addition, guests can enjoy a fitness center and a lounge during their visit. As an added convenience, there is parking available to guests.
Given the close proximity of popular landmarks, such as Lalaurie Mansion (0.8 mi) and Magazine Street (1.1 mi), guests of The Saint Hotel, Autograph Collection can easily experience some of New Orleans' most well known attractions.
New Orleans has plenty of delis. So when you’re here, be sure to check out popular spots like St. James Cheese Company, Alberto’s Cheese & Wine Bistro, and Stein's Market and Deli, which are serving up some great dishes.
There is no shortage of things to do in the area: explore popular history museums such as Le Musee de f.p.c., Gallier House, and Lower 9th Ward Living Museum.
Enjoy your stay in New Orleans!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Evening entertainment
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
169Restaurantswithin 0.3 miles
100Attractionswithin 0.3 miles
931 Canal St, New Orleans, LA 70112-2503
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No real complaints about our 3 night stay. The location is great for walking/ streetcars. The staff were all friendly. I booked a normal king room; we ended up with 2 queens but the room and bathroom were completely massive, so that was cool with us. Everything was clean. Didn't love that you can't use the fridge for your own items (it's the weighted kind of minibar with no extra room), but not the hugest deal. Do beware if your back is sensitive to soft mattresses, as mine is, but my bad back isn't exactly the hotel's fault! Overall, I'd stay here again if visiting New Orleans!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded 3 weeks ago
Hmj1986, it's fantastic to hear that you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled our prime location, friendly team members, and exceptional cleanliness met your expectations. We also note your remark regarding the minibar; it's a shared sentiment among some guests and something we'll consider for future facility upgrades. We appreciate your understanding on the mattress comfort too. Looking forward to welcoming you back on your next visit to New Orleans!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are unique but very small. Almost NYC size. The staff is friendly and helpful. House cleaning is spotty. They forgot to provide a bath mat. At the breakfast restaurant items seemed microwaved. Did not see grab and go food. No dinner dining or room service. Could be a decent hotel if you are traveling for leisure or have business at the Ritz next door.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Aug 19, 2023
It is appreciated that you took the time to share your experience. It's wonderful to know that you found our team members to be friendly and helpful. However, it is regrettable that certain aspects didn't meet your expectations, like the room size and housekeeping service. We're always seeking to enhance our guests' experience, including taking feedback regarding the breakfast offerings and in-room dining seriously. If your travel plans bring you back this way, we hope you afford us another opportunity to serve you better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Husband and I were in town for 1 night to see a comedy show at the Saenger Theater with no prior reservations at the Saint. Husband walked in to make reservations and was told they had no rooms. While seated in our car I made reservations online for 1 room and it was confirmed. Room was small, bed and pillows were uncomfortable. Light fixtures in bathroom were rusted probably due to poor ventilation, and lighting was horrible for applying makeup. Front desk and valet personnel were informative and kind to me. Not sure why front desk told husband they had no rooms. Overall; not worth the money but it was close to our event. Time for a renovation.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Aug 15, 2023
It's regrettable to learn that your experience didn't fully meet your expectations. We genuinely appreciate your feedback as it provides valuable insights. We're glad to know that you found our team members at the front desk and valet informative and kind. However, we apologize that you encountered challenges with your room and its conditions. It is surprising regarding the booking situation, as it's our aim to provide seamless services to all of our guests. Your comments will assuredly be used to improve the overall guest experience as we continuously strive to meet and exceed guest expectations. Thank you for taking the time to share your thoughts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The room rate for 2 nights in the Lucifer room was approximately $2300 for both nights. The room was absolutelyhh disgusting the minute we walked in we went downstairs and checked out. The room amenities are falsely advertised. We walked in and didn’t want to touch a thing. We had such high expectations, after management agree to fully refund the money i had to open a dispute fighting to get my money back. The whole experience s wasted an entire day of our vaction.
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Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Jul 18, 2023
We appreciate you taking the time to share your feedback, 5rochellef. The charge is for the night spent in the room, as your check-out was not immediate. Your concerns are currently under investigation, and we do hope you give us another opportunity to share a more positive experience with you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travelled there arriving June 23 -25 as a birthday gift to myself. A friend of mine recommended this place because it is a autograph collection hotel. It gives very 50 shades of grey vibes all over. Very sexy. The lady at check in with short hair with glasses was very kind. She granted me an early check in. She was training someone and she was nice as well. The concierge did a great and passionate job introducing the hotel. I mentioned it was my birthday nothing extra was done. Again they did their jobs. I did notice someone got a blue postcard to check on them. I may not be elite level but me coming for my birthday would mean its not my average stay. I called for some extra towels the next day and it was to my surprise the manager who had a ponytail pretty much told me no. She said thats all you get in King room. It was very matter of fact. Maybe she could of told me they can exchange my dirty for clean ones. I was slightly embarrassed. The new girl appeared to be training with her. I gave the manager who told me no how it was perceived and she apologized. No note of apology. But overall the hotel was in a convenient location. It did its job. Nice housekeeping team on the floor. I never got a review email. …
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Date of stay: June 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: It is very close to all the touristy places
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheSaintHotelGM, General Manager at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Jul 18, 2023
Thank you for taking the time to share your recent experiences at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It was delightful to hear that your friend recommended our hotel to you and that you found our ambiance reminiscent of the intrigue portrayed in the '50 Shades of Grey'. We appreciate your positive comments on our front desk staff, specifically our team member with short hair and glasses who welcomed you kindly. The fact that she helped accommodate you with an early check-in is indeed part of the excellent service we strive for, and her commitment is definitely noteworthy. Additionally, we are glad that our trainee working along with her was also able to contribute positively toward your experience. It’s also delightful to know that you appreciated our concierge who introduced you passionately to our hotel. However, we noticed from your feedback that there was an occasion where your birthday went without any extra acknowledgment. We apologize sincerely if this has made you feel overlooked, as this was far from our intention. Every guest is valued and special to us and significant occasions such as birthdays should be recognized appropriately. Regarding your feedback on our management, we regret that the dialogue during your towel request left you feeling uncomfortable. While certain limitations may apply to resources such as towels in the rooms, our goal is always to ensure our guests feel supported and understood. This particular situation was indeed an opportunity to provide better communication as to our services, policies, and alternatives. One of the aspects you shared was about not having received a blue postcard for check-out that another guest did. We would like to clarify that this part of service often pertains to varying membership benefits or specific reservation conditions, and it is by no means an indication of any less attention or consideration towards you. In conclusion, we just want to say that we value your review and want you to know that your feedback helps us identify and rectify the areas we need to improve upon. We hope that your birthday travel overall was delightful and that you managed to create some beautiful memories in New Orleans. Lastly, our team at The Saint Hotel would welcome the opportunity to serve you again in the future to demonstrate the truly immersive and thoughtful hospitality that we aim to offer each guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a leukemia specialist, I attended the American Society of Hematology Annual Meeting in New Orleans in December and <I was a guest at the Saint Hotel in the French Quarters from December 8, 2022 till December 13, 2002, in room 708. When I checked out I inadvertently left a drawer full of expensive clothes with a value of over$1000.00 dollars , including specifically a Gucci blue belt, one silk beige and black top, one white t-shirt with a design on it, one blue and orange t shirt , one white cotton and lace shirt, one designer Vanessa Foglia outfit, a pair of violet pants and an orange and violet shirt, one blue cotton and silk sweater, one orange cotton sweater, and one violet polo shirt. I would have thought that at a hotel of the Marriott's caliber once the maid came in to clean the room , she would most definitely have checked each drawer, and that she would have reported it to the hotel administration. At that time the hotel could easily have determined that I was the last guest there and called or emailed me to advise that I had left so many things behind. When I checked in they diligently asked to see my documents including my passport and my Marriot loyalty card Marriot Bonvoy. So as a loyal client the least I would expect from a Marriot hotel is that a maid would quickly have advised management and management would have called to inform me that I left things behind. I didn’t realize on my return home to Italy that the clothes were missing since they were spring /summer clothes suited for New Orleans weather, and in Italy it was winter. My maid unpacked for me because I had to go directly back to work at my hospital, and therefore did not notice the missing clothes at the time. However the Marriot's maid clearly saw a full drawer of clothes and did not report it effectively as could easily have been done on their end. Now that it is summer here in Italy I realized I am missing the clothes and that they were left in the hotel room and never reported to me when they were found. When I inquired about the missing clothes last week I was told that after 3 months they give the clothes found in the hotel away to charity. I am appalled that the hotel made no effort to return my expensive belongings back to me and instead followed a policy of giving away items that were not theirs to give away, having made absolutely no effort to return to me my belongings or advise that they had them.…
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Date of stay: December 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This hotel will not recieve a good rating from me. No pool as advertised on website/pay to swim at other hotels. No resturant for lunch/dinner. Only breakfast. OPEN BAR ridiculously overpriced. $$$$$$
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Don't come here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is the WORST hotel ever! As a Marriott Rewards member, I never experienced horrible and unprofessional service. I booked this hotel back in March to experience New Orleans for the first time. I confirmed/ checked in my reservation online the day before giving them my flight reservation and expected arrival. As soon as I removed my phone from airplane mode I see a missed call and a text stating my reservation was canceled. I was so nervous and confused, landing in a city I never been before to find out my hotel reservation was canceled. I called while I was still on the plane to understand what the issue was. Whatever lady that answered showed NO COMPASSION OR CARE. Just said they couldn’t run the card so they canceled it and they have no more rooms available. Was not trying to offer no other accommodation or try to run the card again to check to see and confirm if they had the right number on their end. Talk about EMOTIONAL DISTRESS I experienced. I called the main number and they were no help. They could only offer me apologies. I made a case and trust, I will be following up. Terrible. I ended up booking at Hilton.…
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Date of stay: June 2023Trip type: Traveled with friends
Service
Room Tip: Make sure you call the hotel to confirm your reservation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This Autograph Collection property is a hidden gem amongst the collection of other fine hotels on Canal Street. Had a very extraordinary stay, breakfast and some libations at the bar for consecutive nights. The only complaint I have is that there is no gym (under construction) on property but the very professional staff rectified that issue no problem. If Marriott is listening a pool would serve this property very nicely. Everyone encountered by my family were very professional but KEARSTON is the person I would like to highlight! Her customer service went above and beyond what we could have asked. A raise in Financial compensation is in order for her exceptional professionalism!!
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chloe Gonzales, Other at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded Jun 7, 2023
Thank you for taking the time to share your 4/5 review with us, jerylg2023. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aleisha “Short Stuff” and Candace “Candy Catt” were extremely helpful from check in through the duration of our stay. The hotel was in a great location and the rooms and atmosphere were amazing. Definitely recommend the boutique hotel when deciding where to stay.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$158 - $279 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
166
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Claim Your ListingTHE SAINT HOTEL, NEW ORLEANS, FRENCH QUARTER, AUTOGRAPH COLLECTION - Updated 2023 Prices & Reviews (LA)
Frequently Asked Questions about The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Which popular attractions are close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), Hermann-Grima House (0.3 miles), and Immaculate Conception Church (0.09 miles).
What are some of the property amenities at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Conveniently located restaurants include GW Fins, Daisy Dukes French Quarter, and Oceana.
Are there opportunities to exercise at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Saint Hotel, New Orleans, French Quarter, Autograph Collection located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Saint Hotel, New Orleans, French Quarter, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Many travelers enjoy visiting Hermann-Grima House (0.3 miles), Longue Vue House and Gardens (3.5 miles), and Historic BK House & Gardens (0.8 miles).