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The Saint Hotel, New Orleans, French Quarter, Autograph Collection

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931 Canal St, New Orleans, LA 70112-2503
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (968)
Room & Suite (379)
Dining (57)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 182 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice

The Saint Hotel, Autograph Collection is an excellent choice for travelers visiting New Orleans, offering a romantic environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer a flat screen TV and air conditioning, and The Saint Hotel, Autograph Collection makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, a concierge, and room service. In addition, guests can enjoy a fitness center and a lounge during their visit. As an added convenience, there is parking available to guests.

Given the close proximity of popular landmarks, such as Lalaurie Mansion (0.8 mi) and Magazine Street (1.1 mi), guests of The Saint Hotel, Autograph Collection can easily experience some of New Orleans' most well known attractions.

New Orleans has plenty of delis. So when you’re here, be sure to check out popular spots like St. James Cheese Company, Alberto’s Cheese & Wine Bistro, and Stein's Market and Deli, which are serving up some great dishes.

There is no shortage of things to do in the area: explore popular history museums such as Le Musee de f.p.c., Gallier House, and Lower 9th Ward Living Museum.

Enjoy your stay in New Orleans!

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Evening entertainment
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English
Hotel links
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SophisticateTravel wrote a review Today
Upper Marlboro, Maryland19 contributions8 helpful votes
Let me preface this review by stating that I’ve stayed at The Saint about 7 times, and every time has been amazing, and that’s why I continue to return, however that has come to an abrupt end! My family and I arrived at the hotel and there was no valet or staff to help us with our luggage. It was not a big deal because I know the industry took a hit during the pandemic. We were greeted by Candace at the front desk and she was amazing, and she is the only reason why I rated the Hotel a 2. The first room we were given had a large stain on the rug which appeared to be blood and it was disgusting. Candace graciously changed our room to a higher floor and all was well, so I thought. I awakened to a water leak in the bathroom light fixture. Maintenance was called, and they assured me the leak was taken care of. My family and I left for the day and returned to the same leaky light fixture. I requested a manager, and no one followed up with me until the the end of the following day. The front end manager, Janelle finally contacted me and assured that she would send someone to fix it. In the interim she offered drink vouchers for the bar or points for our Bonvoy account to which I declined. She ultimately comped 2 days of parking. She never sent anyone to fix the leak continued for 2 additional days. I’m not certain if she understands that water and electricity do not mix, but the combination could’ve been detrimental to life and to the safety of someone or the hotel structure itself. I should’ve called the Fire Department, but I wanted to give management the opportunity to do what needed to be done. I also failed to mention that I was traveling with a toddler. This hotel was recently acquired by Marriott and is not living up to the standards that stand behind the Marriott portfolio. I will be contacting Marriott Corporate and the Louisiana State Government about the condition of this hotel.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Stay next door at the Ritz
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Shawnddjr wrote a review Jul 2021
2 contributions
Day 1 check in hotel Cairo front desk was amazing. He greeted us with a small even made small jokes to make us laugh. Little did we know once we arrived to our room it was a dirty room. Bathroom clearly wasn’t clean despite the rust inside toilet is understandable but a dirty bathroom is not. So we decided to go out. Told the new front desk agent about the problems she suggested we switch rooms which was great when we got to the new room is was full of Cigarette smoke so that was a no go. We was tired and decided to keep our room. After being out at night full of drinks we came back to the hotel room first thing we thought of was to put the safety latch on to ensure of safety from the pictures you can see it’s missing. Once again we complain the next morning. We went to breakfast they fix the latch. We returned to our room after breakfast changed clothes and realize we was stuck in the room. The door was jammed lock wouldn’t release. Someone on the other side had to push while we pull to get us out the room. So now of course we had to change rooms we went to a room on a lower floor. Not the room I paid for. I ask hotel how am I being compensated for my un pleasant experience after experience. Janel front end manager stated on you will be receiving 5000 points. I told her I am not satisfied I didn’t experience one incident nor pay for a lower class room. 353 dollars for 2 nights in a hotel where I am a loyal member Titanium level. This is unacceptable. I will never stay there. 5000 points is not even a free night! You would have done better by comping a night!
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Date of stay: July 2021Trip type: Traveled as a couple
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CassidyCornell wrote a review Jun 2021
Colleyville, Texas34 contributions25 helpful votes
This hotel had good reviews and after staying there I am a little confused. The hotel had a great location and pricing, which is why we chose to stay here. When we arrived the hotel was very clean, but it had "play naughty" written in numerous places and it was weird for a Marriott. We could also tell the hotel had once been something else as they have tried to renovate, but there were still issues. The do not disturb signs also had some questionable art on them. I would not recommend bringing children to this hotel. It was fine for the one night, but we will not be back.
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Date of stay: June 2021
Value
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Service
Room Tip: Don't get a room facing Canal Street
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Response from Janell Mascair, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded 2 weeks ago
Thank you for taking the time to review your recent stay with us. Yes, we do have a great location on Canal Street in Downtown New Orleans. We are within walking distance to Bourbon Street and Decatur Street. Our hotel has a very unique and interesting vibe that attracts many guests to come stay with us. My staff and I appreciate your feedback and would love to welcome you back to come and stay with us again.
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Tucson85737 wrote a review Jun 2021
Tucson, Arizona22 contributions21 helpful votes
My wife and I decided to run off to New Orleans for a week and instead of the usual hotels I stay at for business (Marriott, Hilton, etc) we decided to try The Saint. The only thing I can say is it's very eclectic and pretty cool. We found the staff fantastic, especially Cairo at the front desk. Location on Canal is great. Be aware the nighttime noise if you are facing the street is pretty significant, but hey, it's New Orleans. Room needed a little TLC and we had to get some things repaired which occurred without issue. Glad we got out of the box and tried something very different.
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Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: If you have a Canal Street, be aware it will be a little noisy. Plus every door on the hall...
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Response from Janell Mascair, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded 2 weeks ago
Thank you for taking the time to review your recent stay with us. My staff and I are excited that you decided to step out of the box and give our hotel a chance. We are very fortunate to have a great staff that enjoys providing Southern Hospitality to all of our guests. Our location on Canal Street is perfect when visiting the Downtown New Orleans area. We appreciate your feedback and hopefully we will be your new home away from home when traveling to New Orleans.
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Erika P wrote a review Jun 2021
Jacksonville, Florida2 contributions2 helpful votes
We went here for our honeymoon. When booking we specifically searched for hotels with room service. To our surprise upon arrival this hotel’s restaurant/ room service were closed even though online it said open with limited hours. The biggest reason we will never return is because there is not a single microwave. not in the room or one downstairs for guests to use. we wasted so much money on food because we had no way of reheating the amazing leftovers. Never would have spent as much money as we did if they had a microwave. our room's view was concrete and the windows of other guest rooms in the hotel.
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Date of stay: June 2021Trip type: Traveled as a couple
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Response from Janell Mascair, Guest Services / Front Office at The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Responded 2 weeks ago
Thank you for taking the time to review your recent stay with us. Congratulations on your marriage and you picked a great city to enjoy for your honeymoon. My staff and I value your feedback as we are always looking for ways to improve the guest experience. Providing the highest level of hospitality is our number one priority. On property, we are working diligently to get all of our amenities up and running so that we can provide the best customer service to all of our guests. Once again, thank you for taking the time to share your feedback.
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PRICE RANGE
$151 - $430 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
166
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Frequently Asked Questions about The Saint Hotel, New Orleans, French Quarter, Autograph Collection
Which popular attractions are close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), Our Sacred Stories (0.3 miles), and The American Bicycle Rental Company (0.1 miles).
What are some of the property amenities at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Mambo's.
Are there opportunities to exercise at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Saint Hotel, New Orleans, French Quarter, Autograph Collection located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Saint Hotel, New Orleans, French Quarter, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Saint Hotel, New Orleans, French Quarter, Autograph Collection?
Many travelers enjoy visiting Our Sacred Stories (0.3 miles), Hermann-Grima House (0.3 miles), and Longue Vue House and Gardens (3.5 miles).