Well, this is my second time visiting Louisiana here on the West Bank. The first time I stayed at another military installation near Bell chase was compared to this hotel it is a five-star and it truly is a five-star to me. After checking into this hotel. I was given room And I was taken back by what I've seen the shower enamel or whatever the coating it was peeling upon the tub gross. They had of lack of basic recommend hotel supplies such as toilet paper tissue box. I went back to the young lady at the desk they accommodated me with another room and apologized. but the second room I went in once again this was unhappy. the telephone has a residue of some sort of goo rested on it. The air conditioning had what appears that some food fell on the vent from the previous guess. it wasn't cleaned off I have to go buy Clorox wipes and wipe down the entire area that I knew I was gonna be resting my items on. The plumbing in the showers did not drain properly so I had to cut the water off during my shower so I don't have to stand in dirty water as I clean myself. It just was a bad situation I am very unhappy. I can only guess that no one is walking behind and checking the cleaning staff's work. I never thought that I would have to continue to use my shower shoes in a hotel shower in my room. that's bad I'm not deployed and I'm not at war so why I'm using my shower shoes to take a shower. I hope that the management of this establishment step up and get more involved with the workers and caretakers of this property. without any SOP's or checks and balances customers will always get below standard quality living conditions and with this pandemic is going on you want to feel comfortable in a hotel room and know that it is cleaned. You should not have to second-guess where you staying.…
We visited New Orleans in feb. 2020 and stayed at the Federal inn and suites. A perfect hotel to stay at. Quit very clean and professionally managed. Within 20 minutes by bus or ferry from the french quarter we fully recommend this hotel. The staff is incredebly friendly and helpful especially a wonderful lady called Lita. She welcomed us on the first day and made us feel at home right away. She gave us all the information we needed inluding tour and restaurant tips to make our stay as comfortable as possible. Lita is the best. Thank you for everything Lita.
For the price the hotel is not at all bad. A little worn down but nothing that will keep you up at night. The rooms are nice and clean for the most part. The staff is real nice and friendly very helpful. Far from the noise about a 15 min drive away. Bed was very comfortable to my surprise.
Stayed here in November 2019, Have to say the rooms are spacious, very clean and beds are comfortable.. Very friendly personnel and helpful. Very convenient to everything, we. used Uber, very inexpensive to get around. If you are driving in for a cruise. they let you park for free during your cruise as long as you stay 1 night with them and the port is only 5 min. away......Great place, great people, I highly recommend staying here. I know I'm coming back.
The employees were very friendly and helpful. Hotel room was clean and the room was very cozy . The common areas were very clean. Nice location, close to the places I was planning on visiting. I will stay here again.