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Crowne Plaza Hotel Astor-New Orleans

2,184 reviews
#118 of 172 Hotels in New Orleans
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739 Canal Street at Bourbon, New Orleans, LA 70130-2309
1 (877) 859-5095
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About

4.0
Very good
2,184 reviews
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! Select from the renovated Astor Tower or historic Alexa Tower. The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. Valet parking is available at $42 per day and oversized vehicles at $52 per day. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
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2,184Reviews63Q+A100Room tips

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Popular mentions
Great location in French Quarter
Stayed at the hotel for 1 night (had cruise following day). Hotel is located in the French Quarter, easy walk to the sights and across the street from bus and street car stops. The staff was professional at check in and fulfilled my request for a quiet room. The room was very nice, clean and very comfortable beds. Wish I could've stayed longer.
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Date of stay: November 2019Trip type: Traveled with friends
Response from Madison B, Business Travel Coordinator at Crowne Plaza Hotel Astor-New Orleans
Responded 4 days ago
We’re delighted to hear that we went above and beyond in providing you with the best experience possible. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. Thank you again for the wonderful feedback, we looking forward to welcoming you back soon!
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THE place to stay in New Orleans
Absolutely incredible hotel. It's perfectly located on the corner of Canal Street and Bourbon (which is apparently the main place to enter bourbon street from). The hotel is absolutely stunning with a grand lobby and lovely spacious rooms, and our check in process was fast and friendly. We also had breakfast included in our booking which was amazing - there was a chef making eggs/french toast every morning who was especially lovely. The most amazing finishing touch for us was the rooftop pool Not onyl was it great to come back and unwind after a busy day exploring the city, but you could hear the amazing sounds of bourbon street below!
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Date of stay: September 2019
Rooms
Location
Service
Lovely Style Hotel
The location of this hotel is stunning. Right on Canal and Bourbon street and pretty quiet considering you're in New Orleans. Our visit was very smooth, check in was great, we were not disturbed and we spent a lovely five days visiting all the NOLA attractions, tours, shops and walking through the beautiful streets. The only downside of the hotel is the pool is very small - that was disappointing but I am guessing it is only really used by the kids. Lastly, the day we checked out we were faced with three coach loads of students arriving for labour day weekend which was utter chaos. The luggage attendants were quite rude to us on our departure which was not appreciated but I can understand his frustration, we couldn't even get to the taxi on canal street for coaches. It was madness Still that would not deter us from staying here again, it was very comfortable and a wonderful way to end our Toronto to NOLA holiday.…
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Date of stay: October 2019
Bedbugs
Stayed October14th - 18th 2019. Came home with bedbugs! Left 4 messages with management before they answered. I was referred to their insurance carrier. After submitting photos and a $3800.00 exterminator bill I was offered a $250.00 “goodwill gesture” because I had no evidence!!! I’m appalled that an establishment this large could treat guests this way. The expense, the anxiety, loss of clothing that could not withstand one hour in the drier. What did they expect me to do? Mail the bugs to them. I will never set foot into a Crown Plaza Hotel or any of its affiliates. It’s disgraceful.
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Date of stay: October 2019Trip type: Traveled with friends
Response from Madison B, Business Travel Coordinator at Crowne Plaza Hotel Astor-New Orleans
Responded 2 weeks ago
Thank you for taking the time to write a review. We are truly disappointed to hear about the perception you are left with about our staff and accommodations. I have shared your comments with our team members and we will focus on addressing your feedback immediately. If you have any other concerns or questions, please feel free to reach out to ilim@astorneworleans.com. Thank you again for your feedback, and we hope you will consider staying with us again.
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3 night stay
Floor in the room was uneven. Large stain in the carpet. Shower head did not work properly. The weather was chilly in the heating in the room was not sufficient. the printer in the business room was out of ink could not print our boarding passes for the flight home.
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Review collected in partnership with Cancelon.com
Date of stay: November 2019Trip type: Traveled as a couple
Response from Madison B, Business Travel Coordinator at Crowne Plaza Hotel Astor-New Orleans
Responded 2 weeks ago
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is important to us, and I can assure you that we shared your complaints with our operational teams for their review and have addressed the issues you kindly brought to our attention. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.
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PRICE RANGE
$110 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astor crowne plaza, crowne plaza new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
693
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Frequently Asked Questions about Crowne Plaza Hotel Astor-New Orleans
Which popular attractions are close to Crowne Plaza Hotel Astor-New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), The Escape Game New Orleans (0.2 miles), and Hermann-Grima House (0.3 miles).
See all nearby attractions.
What are some of the property amenities at Crowne Plaza Hotel Astor-New Orleans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
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What food & drink options are available at Crowne Plaza Hotel Astor-New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
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Is parking available at Crowne Plaza Hotel Astor-New Orleans?
Yes, paid private parking nearby is available to guests.
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What are some restaurants close to Crowne Plaza Hotel Astor-New Orleans?
Conveniently located restaurants include GW Fins, Mambo's, and Southern Candymakers.
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Are there opportunities to exercise at Crowne Plaza Hotel Astor-New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
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Is Crowne Plaza Hotel Astor-New Orleans located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
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Are any cleaning services offered at Crowne Plaza Hotel Astor-New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
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Are pets allowed at Crowne Plaza Hotel Astor-New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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Does Crowne Plaza Hotel Astor-New Orleans offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
See all property amenities.
Are there any historical sites close to Crowne Plaza Hotel Astor-New Orleans?
Many travelers enjoy visiting Our Sacred Stories (0.3 miles), Hermann-Grima House (0.3 miles), and Longue Vue House and Gardens (3.6 miles).
See all nearby attractions.
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