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Crowne Plaza Hotel Astor-New Orleans

Traveler (382)
360
Panoramas (6)
Room & Suite (255)

About

#114 of 171 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! Select from the renovated Astor Tower or historic Alexa Tower. The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. Valet parking is available at $42 per day and oversized vehicles at $52 per day. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans!
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
243Restaurantswithin 0.3 miles
138Attractionswithin 0.3 miles
Neighborhood
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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2,087Reviews
59Q+A
100Room tips
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Popular mentions
Stayed at this hotel during my stay in New Orleans. It was a very good stay. The location is perfect, the staff was extremely helpful and courteous. Check in was a problem in the beginning, but that got sorted out. I would definitely recommend staying here if you want to be close to Bourbon Street.
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Let me count the ways that made this hotel terrible: Checking in took forever. Inadequate hotel clerks made it feel like you were waiting to check in at the airport... when all flights are canceled. The rooms were not ready at 4 pm as promised. The A/C went out throughout the entire hotel for almost an entire day....in June. Did they comp anything as a result? No. Did they argue when we suggested that would be appropriate? Yes. The pool was unswimmable. So chlorinated the kids had to get out. Crowded. But if you need a cigarette, never fear. Cigarette butts and trash abound. The lobby is cramped and has temporary scaffolding at the entrance creating a roadblock throughout the day. The escalators are broken. Never saw anyone working on these things once during our stay. But wait, there's more. There was a fun fire alarm at 7 am on Sunday morning throughout the hotel. But it's ok... false alarm. There seems to be no monitoring of how many folks they let crowd into rooms. If felt like Animal House on our floor at times. The floor was rockin from many "parties" crowded with guests all along the hallway. Don't bother knockin'. The bell hops never answered when we tried to call down to get help with our bags... that was after hitting the bell hop button on the phone... to find out it doesn't connect you to the bellhop. The rooms stunk.... literally. The rooms smelled like mildew. The drapes were impossible to open or close... the outlets were so loose on the lamps that your charger fell out constantly... the list goes on and on. Also beware of the clientele. Proximity to the quarter means guests with profanity on their shirts... swearing in front of kids in the elevator... falling around drunk are common.
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Response from Melinda O, Manager at Crowne Plaza Hotel Astor-New Orleans
Responded 2 days ago
Thank you for your review, and please accept my apologies for the inconvenience you suffered as a result of the issues you experienced. I understand how frustrating this must have been for you, and this is not at all what we hope our guests experience at our hotel. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Your concerns have been addressed with management. We do sincerely apologize for missing the mark regarding your expectations and do hope to regain your trust in the near future.
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Having loved the Crowne properties in Changi airport and Manila (aside from every other IHG property I've stayed in), I was really looking forward to staying at this hotel. After my (very late night) check-in, however, it became clear that expectations would be going unmet. TLDR: Despite staff's best efforts, stay and property were disappointing. For an IHG experience, you might want to try one of the nearby Holiday Inns. For the same price point with another chain, you might want to try the nearby Hampton, or the Courtyard. First, the good points. Location was great for both business and leisure, being near to any possible conference venue and landmark eatery one might want to visit. Front office personnel (just 1) was friendly and welcoming despite the late hour of my check-in. Breakfast room staff were very accommodating, and made sure my coffee cup was never empty for more than 5 minutes. Issue 1: Property is beginning to show its age, and need for a refresh. Lifts are old, hallway / room carpeting is tired, and rooms already smell musty. Issue 2: Property amenities are missing, or will become absent sometime during your stay. Rooms, for example, have no fridge, or default provisions of bathrobes or room slippers. The property's private smoking balcony -- a key amenity for me, since I try to smoke away from non-smokers -- became unavailable without prior notice in the middle of my stay. Coffee machine and pods are provided in the room, but no complimentary water. Perplexing and frustrating. Note that front office staff are quite quick to address concerns once they're raised, e.g. when I had an issue with my billing. Housekeeping staff that you encounter in the hallways, however, tend to "not understand" both English and Spanish -- despite their clearly speaking (what seemed to be) LatAm Spanish right before I asked them if they had a safety pin. All in all... worth a try for the location, but would recommend against a return for everything else.
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Response from Melinda O, Manager at Crowne Plaza Hotel Astor-New Orleans
Responded 2 days ago
Thank you for staying with us and for sharing your comments and concerns with us. We apologize for missing the mark on your expectations of us. We have addressed your concerns with our Management team and would appreciate the opportunity to try again. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another chance and let us prove this to you during your next trip to New Orleans.
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We used points to stay here for two nights and it was not what we expected. Did not know anything about valet ONLY parking & that if you valet, and need a cart, you HAVE to have a bellhop. These extra expenses added up. We drove out of the city both days a couple of times and it was VERY awkward to retrieve our car. One time, we waited in the lobby for nearly 45 min waiting on our car only to find out it had been waiting outside for 20 min or more. Another disappointment was being woke at 1:15 Sunday morning by the fire alarm while staying on the top floor. We were made to walk down all 16 flights of stairs only to get to the bottom and discover there was no clear exit sign marked and the exterior doors were labeled WET PAINT, so people were afraid to push the door open. Having to people in their 70-80s and a 4 & 6 year old walk down that far then not have a clearly defined exit, was exasperating to say the least. When we finally got outside, there was no one to direct us about where to go or what to do. Clearly it was a false alarm & thankfully so, but there should have been a better plan and hopefully this will cause them to try to plan things out a little better. One last disappointment was there was NO REFRIGERATOR in either room we had. I’ve stayed in other hotels that were not as expensive and had one, so that was not expected. Everyone was very nice, with the exception of one of the desk clerks who seemed very annoyed with us asking questions about how to start the check out process.
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Response from TrishaL224, Front Office Manager at Crowne Plaza Hotel Astor-New Orleans
Responded 1 week ago
Dear angelasG5426JR, Thank you for sharing your review. It is greatly disappointing to hear that you experienced these issues during your stay. I would like to discuss these concerns with you further so that we may use your feedback to make improvements for the future. I can be reached at 504-962-0500 or tlightell@astorneworleans.com at your convenience. I hope to hear from you soon and address your concerns as soon as possible. Thank you again for your feedback. It is appreciated! Regards,
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When we first arrived we were (group of 4 ladies ranging from 30-81 in ages) in awe of the lobby and the smiles & politeness behind the desk. On our third night, after being out all day, we came back to our room which hadn’t been touched by the housekeeping department. One phone call and a visit to the desk downstairs had resulted in a prompt bell boy who came up and delivered the clean towels, coffee, cups and trash bags was very nice. Also a thorough cleaning later that evening. Apologies were given and received. Ok, I’ll give you that. But we couldn’t understand why they walked past a tray half eaten food from an apparent room service from two days ago! For two days we passed a room with a tray of food that had spilled over onto the carpeted hallway. At this point we weren’t impressed but our stay was ok. Then, on our last day (our flight wasn’t until 5pm) we stood in line for the concierge gentleman to receive our bags while we walked around the town until it was time to go. When it was our turn, our bags were on the floor and he mumbled under his breath “pick those up, that’s just so rude, make me bend down, rude” 😳 “we don’t mean to be rude sir” was my reply. That did it for us. Needless to say, we will not be staying there again.
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Response from TrishaL224, Front Office Manager at Crowne Plaza Hotel Astor-New Orleans
Responded 1 week ago
Dear maryIJ4948EA, Thank you for your review and the kind words regarding the front desk and lobby. With that being said, I sincerely apologize that you did not receive prompt housekeeping service. Please know that we have taken action to ensure this problem does not occur again. In addition, it is greatly disappointing to hear that you received less-than-courteous service from our bell staff. Please know that this is not typical nor in line with our proper policies and procedures. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation. We hope you’ll give us another chance in the future to make up for the trouble you unfortunately experienced this time around. Regards,
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PRICE RANGE
$100 - $364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astor crowne plazacrowne plaza new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business DistrictWarehouse/Central Business District
NUMBER OF ROOMS
693
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