Crowne Plaza Hotel Astor-New Orleans
2,262 reviews
#121 of 178 Hotels in New Orleans
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739 Canal Street at Bourbon, New Orleans, LA 70130-2309
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$175
Free cancellation until 10/11/21
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$175
Free cancellation until 10/08/21
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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Hotel Astor-New Orleans
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#121 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! Select from the renovated Astor Tower or historic Alexa Tower. The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. Valet parking is available at $42 per day and oversized vehicles at $52 per day. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking nearby
Wifi
Outdoor pool
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
252Restaurantswithin 0.3 miles
152Attractionswithin 0.3 miles
2,262Reviews72Q+A100Room tips
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Popular mentions
We stayed here for for the weekend. We had no issues with the front desk, the cleanliness of the rooms, getting extra towels and blankets for our stay. It was pouring rain the entire visit and one thing I noticed was how attentive they were to keeping their floors as dry and clean as possible to prevent slips. I appreciated that. We also saw hotel staff every time we went in and out and although we didn't need them it was nice to know someone was always available if we had an issue. The hotel lobby is small, but very pretty. Just be aware that the hotel itself being on Canal Street does mean that you have to walk through some crowds of people who do not care to harass you as you go by. This is not the fault of the hotel, but it is something you need to be aware of before you go. And if you make multiple trips in and out of the hotel this gets really old really quick.…
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Date of stay: April 2021Trip type: Traveled with family
Helpful
It’s clean, comfortable, and conveniently located. I had no wait at check in, or out, and the staff were friendly. As for the complaints about people on the sidewalk, it’s unfair to fault the hotel. That is public property, and it’s not at all unlike any other downtown metro area I’ve ever seen. Part of the beauty of New Orleans is the wide range of interesting, colorful people that make up the city. Use common sense, and keep moving if you’re uncomfortable. We very much enjoyed our stay at the Astor Crowne Plaza, and look forward to staying again.
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
I stayed in a room with 3 other people, and 3 of our wallets and 2 phones were stolen while we slept. The latch on the door to our room didn't engage properly, but it sounded and looked like it did. That night while we slept, a thief took advantage of the faulty door and came into our room and stole our wallets and phones. It scares me to think about what else that thief could have done to use while we were asleep, and it makes my blood boil that this thief was able to walk around the hotel checking to see if any doors were not latched. The thief has probably stolen from this hotel before because they knew that some doors don't shut all the way, so I wouldn't be surprised if they strike again. If you value your personal safety or personal property, I would NOT stay at this hotel.…
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Date of stay: April 2021
Helpful
Where should I start? There was an old stench in the room and I looked at the vent and saw filth. The bulb was hanging out of lamp; the wrong tv remote was in my room; the phone cord was missing and nothing still hasn’t been done about it. If I needed anything, I have to go the the front desk each and every time.
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Date of stay: April 2021Trip type: Traveled with friends
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Response from IHG Service, Other at Crowne Plaza Hotel Astor-New Orleans
Responded yesterday
Hello Sherrie W, Thank you for staying with us and for taking the time to write us a review. I'm sorry to read your disappointment with your stay experience due to the issues encountered with the upkeep of the vent, and the room amenities condition. We want to ensure you rest easy when you stay with us and clearly, we fell short on this occasion. I have shared your comments with the hotel management and I'm confident that appropriate steps will be taken so this doesn't happen again. I also sent you a private message to follow up and to obtain more details. I hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Best, Jonathan A Case Manager IHGService
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I am not sure if these issues are related to COVID-19, so I am cutting them a bit of slack here. But this was a pretty miserable experience for what is supposed to be a 4 star+ better property. To begin with, the property is located right on Canal Street, with no quiet place to park or arrange check in. You have to haul your stuff into the hotel. Which normally would be no big deal, except Canal Street is now not the safest place on the planet. We were unloading a lot of luggage, and were very concerned that one of the revellers / street people hanging around may take in an interest in a lot of luggage getting unloaded. There was no front door security / bellman / doorman around to assist. The fee to park the car was $50/night, which was a bit egregious. I know that the location is right in the heart of the 'action' (which has its benefits) but the parking rate was a bit kooky considering the room was about $100. The room was an 'Alexa Suite' - which was completely windowless and cell-like. Something not disclosed on the IHG website, that one was basically booking steerage on a cruiseship. The room was adequate, pretty spacious and decently appointed, but seriously - no window? I know its a period property, but one should at least warn the renter that this has no view of any kind, and also ensure that when one enters the room and turns on the light switch, that lights come on. The light switches in the room didn't work, as all the lamps had been turned off on the base of the table lamps - so we had to grope around in the dark to find the switches to get some light. Cleanliness was in question - we found two stray bobby pins (not ours) in the carpet, found by stepping on them. Which begs the question how thoroughly the room was cleaned before we took it. Alarming in these pandemic times. In any event - its a period hotel with a lovely foyer, and a great location if you want to hit Bourbon Street (but don't mind dealing with the carnage of Canal Street and various homeless people). A lot of room for improvement. Will be choosing another option for the next stay in New Orleans.…
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Date of stay: March 2021Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Avoid the Alexa suites unless you like institutional / jail cell / monastery type rooms.
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1 Helpful vote
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PRICE RANGE
$117 - $352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astor crowne plaza, crowne plaza new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
693
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Hotel Astor-New Orleans
Which popular attractions are close to Crowne Plaza Hotel Astor-New Orleans?
Nearby attractions include The Sazerac House (0.2 miles), Clue Carre - New Orleans' First Live Escape Game (0.2 miles), and The Escape Game New Orleans (0.2 miles).
What are some of the property amenities at Crowne Plaza Hotel Astor-New Orleans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Hotel Astor-New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Hotel Astor-New Orleans?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Hotel Astor-New Orleans?
Conveniently located restaurants include GW Fins, Mambo's, and Olde Nola Cookery.
Are there opportunities to exercise at Crowne Plaza Hotel Astor-New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
Is Crowne Plaza Hotel Astor-New Orleans located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at Crowne Plaza Hotel Astor-New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Hotel Astor-New Orleans offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Hotel Astor-New Orleans?
Many travelers enjoy visiting Our Sacred Stories (0.3 miles), Hermann-Grima House (0.2 miles), and Longue Vue House and Gardens (3.6 miles).
Is Crowne Plaza Hotel Astor-New Orleans accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.