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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130-2309
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$99
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Traveler (481)
360
Panoramas (6)
Room & Suite (296)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Hotel Astor-New Orleans
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#119 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! Select from the renovated Astor Tower or historic Alexa Tower. The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. Valet parking is available at $42 per day and oversized vehicles at $52 per day. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans!
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Outdoor pool
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
2,251Reviews68Q+A100Room tips
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Popular mentions
JocFlo wrote a review Yesterday
Chicago, Illinois32 contributions5 helpful votes
+1
My husband and I stayed for 5 nights in early October. The conditions during our stay were unique not only because of COVID but also because the hotel was providing housing for residents who were displaced due to Hurricane Laura. Many of those residents would place their folding chairs outside of the hotel to gather, and just within the entrance was a desk for Red Cross, as well as emergency personnel situated off the lobby as well. We were pleased that there was a security guard stationed near the entrance checking for hotel keys. We weren’t aware of these unique circumstances before arriving, but we would be out and about most of the time anyway. It didn’t affect our stay except for when I needed to speak to the front desk and there was only one agent, who was in a conversation with a Red Cross worker for about 10 minutes before I just interrupted them to get assistance quickly for a question I had. Another downside was that housekeeping would only come every 2-3 days and just because of timing, we arrived on Wednesday and would be due for housekeeping on Friday, but because of Hurricane Delta scheduled to hit Louisiana, housekeeping would not be providing service that Friday. And housekeeping doesn’t work on weekends at all. That said, we never got housekeeping service the entire stay we were there, since our checkout was on Monday. We were able to request towels, toilet paper, etc. from the front desk when needed. The room itself was fine - bathroom and room were large enough. The king bed was comfortable, and we had a view facing Canal Street. (We stayed in the Astor tower, 14th floor.) The one thing we did end up buying were air fresheners because there was some musty odor in the room. Each morning my husband would Febreeze the room to help with the smell. They did provide ear plugs in our room as a courtesy because of the possible street noise, which we didn’t need. The location was great!! Since it’s on the corner of Bourbon and Canal, we could easily walk through the French Quarter to get to all the restaurants as well as Jackson Square, the French Market and Harrah’s Casino. The St. Charles Streetcar stop is just across the street, which we used to visit the Garden District. It only costs $1.25 a ride, and I was able to get change from the front desk. Most everything is walkable from the hotel (if you don’t mind walking, like my husband and I don’t.) It is also conveniently located by a CVS and Walgreens, so we were able to buy bottled water and snacks. Since room service and the pool were out of service because of the pandemic, I can’t say anything about these. Overall, it was a good, comfortable stay. We did get a good deal from another travel site ($600 for 5 nights). Please be aware that they put an extra $300 hold on my card for security, so I guess that’s $60 per night. It was returned back to the card after our stay. Thanks for the stay...we hope to visit New Orleans again soon!
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Date of stay: October 2020Trip type: Traveled as a couple
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Tiffany wrote a review Oct 7
2 contributions1 helpful vote
I enjoyed staying here last year but this year was not the same. Upon arrival we noticed several people sitting in front of the hotel in lawn chairs. Later found out they are Lake Charles evacuees. Red Cross was set up in the lobby, the business center was not functional, the concierge desk was a medical area for evacuees, and there was a constant flow of people all over. And at night it was so much going on you almost didn't want to walk through the crowd to enter the hotel. We're not talking the normal touristy crowd. It would have been nice to have advanced notice of the current situation at the hotel. If I were traveling solo I would have had serious pause. And we actually checked out a night early due to the discomfort. The hotel was in decent shape but hotel services were still in COVID-19 status and we did not have our room cleaned any of the 3 nights there. I think next time we will try a different location as this trip left a bad taste.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
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Response from IHG Service, Other at Crowne Plaza Hotel Astor-New Orleans
Responded 5 days ago
Hi Bmoreliketiff, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the business center, the crowd, and comfort. I understand your dismay and I am sorry. This is not the way we help our guest recharge and be inspired. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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texasmelrose2 wrote a review Jul 2020
Fort Worth, Texas15 contributions3 helpful votes
They had the pool, workout room and room service closed due to covid (even though other chains have reopened them -late July 2020). We were told this upon check-in. We booked a room for 4 and there were only 2 bath towels. When we called down to have some sent up we were told they don’t do that, we’d have to come down and get them. I booked through Booking.com and paid in full in advance. Upon check in the girl at the front desk at first was confused and said I needed to pay. Then I showed her my booking.com confirmation saying I paid in advance and she said she saw that now. Needless to say they charged me 207.00..I’m assuming that’s for a full night’s stay even though I didn’t get a receipt. I figured the charge would drop off my card but it is now posted so I have to make a call to them to straighten it out. Who the heck has time for that?! I’ll never ever stay in this chain again. I hate sounding like a “Karen” but this was awful!!
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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Response from IHG Service, Other at Crowne Plaza Hotel Astor-New Orleans
Responded Aug 6, 2020
Hi texasmelrose2, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the unavailability of our facilities and room service as well as with billing. I understand your dismay, and I am sorry. This is not the upscale experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I would also like to follow up on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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Tasia S wrote a review Jul 2020
1 contribution
I stayed At the hotel on july 9th - 10th. The workers were really nice and helpful while checking in. Even the worker over night Lucian (not sure If i spelled it right) he was so sweet and nice. Great customer service. The room was really clean and germ free also. However we did not get the same energy when we were checking out. I called the front desk to get some help with my luggage like i The help i had while checking in and the woman at the front desk ordered me to just come get a cart myself.
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Date of stay: July 2020Trip type: Traveled on business
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Darren wrote a review Jul 2020
1 contribution
I stayed at this hotel for a weekend. It was a great experience. Friendly staff, nice accommodations, reasonable price. The only problem..... I stayed for 3 nights (I flew), but my friend stayed for only 2 (She drove). My credit card was charged for 3 nights of parking, even though the car was only there for 2 nights. I called immediately after noticing the charge. I was told they had to check with parking and they would call me back. I waited a week. No call back. So I called back and left a message. I waited a week. No call back. So I called for a third time and was told that she would check with accounting and call me back. I waited a week. No call back. I don’t know what else to do. I know it’s only $50, but I’m a teacher. $50 is $50. Any recommendations on what I should do next?
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Date of stay: June 2020Trip type: Traveled with friends
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Response from I L, Guest Services / Front Office at Crowne Plaza Hotel Astor-New Orleans
Responded Jul 16, 2020
Hello darrengd, Thank you for telling us about your experience at the Astor Crowne Plaza. We are pleased to hear that you had a great stay with us. But, we are so sorry that your experience was impacted by an extra parking charge. Please contact me at ilim@astorneworleans.com so that we may fix this for you. Once again, thank you for your time and we hope you’ll give us another chance in the future to make up for the trouble you unfortunately experienced this time around. Ivy Lim, Director of Operations
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PRICE RANGE
$117 - $352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astor crowne plaza, crowne plaza new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
693
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Frequently Asked Questions about Crowne Plaza Hotel Astor-New Orleans
Which popular attractions are close to Crowne Plaza Hotel Astor-New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), The Escape Game New Orleans (0.2 miles), and Immaculate Conception Church (0.1 miles).
What are some of the property amenities at Crowne Plaza Hotel Astor-New Orleans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Hotel Astor-New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Hotel Astor-New Orleans?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Hotel Astor-New Orleans?
Conveniently located restaurants include GW Fins, Mambo's, and Olde Nola Cookery.
Are there opportunities to exercise at Crowne Plaza Hotel Astor-New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
Is Crowne Plaza Hotel Astor-New Orleans located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are any cleaning services offered at Crowne Plaza Hotel Astor-New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Hotel Astor-New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Hotel Astor-New Orleans offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Hotel Astor-New Orleans?
Many travelers enjoy visiting Our Sacred Stories (0.3 miles), Hermann-Grima House (0.2 miles), and Longue Vue House and Gardens (3.6 miles).