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Holiday Inn Express New Orleans - St Charles, an IHG hotel

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936 St. Charles Avenue, New Orleans, LA 70130-3904
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (6)
Room & Suite (94)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express New Orleans - St Charles, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#110 of 180 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Whether you know us as Big Easy, the Birth Place of Jazz, or the Crescent City, New Orleans and The Holiday Inn Express New Orleans St. Charles welcome you. Our hotel is in the heart of the Warehouse Arts District, just steps away from the National World War II Museum, Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar. Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, the historic Garden District, and the Riverwalk Marketplace. Sports fans will enjoy being blocks away from the Mercedes-Benz Superdome and Smoothie King Center, while our business travelers will have easy access getting to and from the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Business Center with Internet Access
Baggage storage
Non-smoking hotel
Parking
Wifi
Breakfast buffet
ATM on site
24-hour check-in
24-hour front desk
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Microwave
Cable / satellite TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, Spanish
1177Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
trocki005 wrote a review Oct 13
Erie, Pennsylvania244 contributions106 helpful votes
Staff, friendly and helpful. Demitrice was exceptional in his customer service. Always a friendly smile. Room was clean. Shower water pressure was almost Nov existent. Located perfectly right on the st charles line it was excellent for those who didn't want the hustle of being right in the French Quarter. This hotel is only steps from the garden district. Although they don't own the lot behind, they do have an entrance with your card from the back lot. Note: just don't park back there. First morning at the hotel about 20 Ida clean up crewmembers had their trucks broken into and all kinds of stuff Stolen. The next morning we had the back window of our rental smashed out, as did about 4-6 other cars. The gentleman at the hotel did give us the NoLaPD non emergency number to report. But to keep the hotel completely free from any liability, the hotel doesn't have any cameras behind it.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Don't park in the parking lot behind the hotel unless you want the risk of broken windows
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Art S wrote a review Oct 7
Denver, Colorado, United States2 contributions
Check-in was good. Breakfast was excellent. Staff was helpful. Never could reach the front desk from the room phone. Only 1 elevator working during busy time. No desk in room. TV remote initially did not work. Could not change channels. Only adjust volume. Maintenance repaired quickly. I would stay here again.
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Date of stay: October 2021Trip type: Traveled solo
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Wilfred f wrote a review Oct 5
1 contribution
Most of the staff was very friendly. The only thing i dislike was one morning I woke up for work and there was a boot on my rental work vehicle which made me over 2hrs late for work. Now the company that put the boot on my vehicle blame the hotel and the hotel blamed the parking lot attendents. Very frustrating, There should be better policies the parking attendents was very rude and unapologetic which set the mood of the day. It seem like the staff doesn't communicate with each other because when I asked the Evening desk clerk if our vehicle were alright that I didn't want a repeat of this morning, she said I didn't hear about that, Wow.
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Date of stay: October 2021Trip type: Traveled on business
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Response from Gina Currera, Other at Holiday Inn Express New Orleans - St Charles, an IHG hotel
Responded 1 week ago
Unfortunately the parking has nothing to do with the hotel. We are working on better communication skills between the shifts as well as a result of the parking issues with Premium Parking.
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Denise W wrote a review Sep 2021
Rossford, Ohio5 contributions
When we booked our room with Holiday Inn, it was in a desperate moment as we gave up our original room to evacuate from hurricane Ida. But upon arrival at the airport our flight was cancelled. Holiday Inn was more than accommodating to us. Yes, we lost power two out of the three days we were there. Yes, it was uncomfortable but the staff was awesome. Helped us in so many ways and was genuinely concerned for us as we scrambled to find a way back home. Because they took such interest in both our safety and our security in this disaster, I would stay in this particular hotel before I would stay anywhere else in the city of New Orleans.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Gina Currera, Other at Holiday Inn Express New Orleans - St Charles, an IHG hotel
Responded Sep 8, 2021
Thank you for providing us with feedback. I am glad that we were able to help in a time when most things were crazy. I am sorry that you did not get to experience New Orleans at the best time and we look forward to welcoming you under different circumstances so that you may actually enjoy the city. I am glad that you made it home safely and if you ever need anything from us, please do not hesitate to reach out to us directly.
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ZinSkier wrote a review Aug 2021
Stockton, California15 contributions13 helpful votes
This is a hotel I would NEVER stay at again. We stayed there because of its proximity to the World War II museum, which was very convenient. However we had nothing but problems when checking into our room: door locks did not work, thermostats were not functional, and window blinds were broken. One of our two rooms was not even made up (soiled bed sheets and blankets were piled up on the bed as if someone had just left) and the cover on the door lock was missing. Only after requesting services from the front counter several times and begging the maintenance person (who was already working overtime) to fix the thermostat in the second room were we finally able to relax and unpack but this was three hours after arriving. Only one of the elevators was working and handrails in the hallway were pulling out of the wall. Housekeeping was very sporadic and even when it was directly requested from the hotel manager, our rooms still were not serviced. The same bits of plastic trash remained in the hallway during our entire 5 night stay and we never saw or heard a vacuum cleaner operating. The morning we checked out the door lock on one of the rooms was not working again and the room could not be secured. Overall this hotel lacks adequate staffing and training of the staff which is a reflection of extremely poor management.
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Date of stay: August 2021
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PRICE RANGE
$94 - $259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le cirque new orleans, le cirque hotel, hotel le cirque new orleans
FORMERLY KNOWN AS
The Hotel Modern
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
151
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Frequently Asked Questions about Holiday Inn Express New Orleans - St Charles, an IHG hotel
Which popular attractions are close to Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Nearby attractions include The National WWII Museum (0.10 miles), Ogden Museum of Southern Art (0.06 miles), and Memorial Hall Confederate Civil War Museum (0.05 miles).
What are some of the property amenities at Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Conveniently located restaurants include Mais Arepas, Bittersweet Confections, and Desi Vega's.
Are there opportunities to exercise at Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Express New Orleans - St Charles, an IHG hotel located near the city center?
Yes, it is 0.4 miles away from the center of New Orleans.
Which languages are spoken by the staff at Holiday Inn Express New Orleans - St Charles, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Holiday Inn Express New Orleans - St Charles, an IHG hotel?
Many travelers enjoy visiting Our Sacred Stories (1.0 miles), Hermann-Grima House (1.0 miles), and Longue Vue House and Gardens (3.8 miles).
Is Holiday Inn Express New Orleans - St Charles, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.