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Holiday Inn Express New Orleans - St Charles, an IHG Hotel

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936 St. Charles Avenue, New Orleans, LA 70130
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Lowest prices for your stay
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$80
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Free cancellation until 08/14/22
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$94
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Free cancellation until 08/19/22
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Traveler (257)
360
Panoramas (6)
Room & Suite (125)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express New Orleans - St Charles, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#106 of 178 hotels in New Orleans
Location
4.1
Cleanliness
4.2
Service
4.1
Value
3.9
Travelers' Choice
GreenLeaders Bronze level
Whether you know us as Big Easy, the birth place of jazz, or the Crescent City, New Orleans and the Holiday Inn Express New Orleans St. Charles welcome you. Our hotel is in the heart of the Warehouse Arts District, right on the main route for Mardi Gras parades, and steps away from the National World War II Museum, Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar. Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, Bourbon Street, Cafe du Monde, Harrah's Casino, and the historic Garden District. Sports fans will enjoy being blocks away from the Caesars Superdome and Smoothie King Center, while our business travelers will have easy access to and from the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center. Enjoy a five-minute drive to Tulane University and Loyola University of New Orleans on St. Charles Avenue and be sure to stop by Audubon Park and Zoo.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Business Center with Internet Access
Baggage storage
Non-smoking hotel
Parking
Wifi
Breakfast buffet
ATM on site
24-hour check-in
24-hour front desk
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Microwave
Cable / satellite TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, Spanish
1198Reviews21Q+A100Room tips
Traveler rating
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  • 91
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Most Recent
ARK wrote a review Jul 2022
Belleville, Illinois333 contributions75 helpful votes
This hotel has a Great location and friendly staff but costly parking. You must park at a private lot that cost about 30.00 a night. The hotel no parking of their own! Our room was clean but we had no wash cloths. Rooms were extremely small But this hotel is located close to cruise line departure areas and some great restaurants are within walking distance.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Craig P wrote a review Jul 2022
Columbus, Georgia32 contributions11 helpful votes
We usually love this chain. Not this time. First the good. Very close to train station. Staff is very friendly. Our handicap bathroom was very large and clean. A/C worked great. Now the bad. Directional signs to the room had us going down stairs on the floor to our room. Does not work with wife’s mobility scooter. Went back to get another room but they said we went the wrong way!? There was a ramp but no sign. Small room with single small window and shades that did not work. Bathroom does not have any ventilation. When we went out to get dinner the door did not lock. Apparently the mechanism needs to be set to lock and unlock. Did not understand that one because the maintenance man who came to deal with the lock could not speak English. I hope the morning breakfast and the cinnamon rolls will improve my opinion.
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Date of stay: July 2022
Value
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Service
Room Tip: Check the room first.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Felipe Acevedo wrote a review Jun 2022
1 contribution
The room was clean and comfortable with all necessary amenities. Staff was attentive, extremely nice and responded immediately to any concerns. The exercise area was well equipped and clean. Shower did have low pressure but this wasn’t a big deal for us.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Timothy Mortimer Hamilton wrote a review May 2022
2 contributions
I am very impressed with how comfortable & relaxed most everyone made us feel. I appreciate how helpful they were with our requests. The people in each department I interacted with treated me like a friend. Feeling at home is the best amenity any hotel can offer. The rooms are very clean & include a mini-fridge & a microwave. We couldn’t hear outside noises or neighboring room sounds. For that matter, we couldn’t hear the streetcar when braking right outside the front door. I would definitely recommend staying here & will again.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lewanddonna wrote a review May 2022
Gaffney, South Carolina108 contributions62 helpful votes
The primary purpose for our visit was to see the WW2 museum and this was only a block away! The free breakfast is really good...love the cinnamon rolls! The room was very small, but we were not lounging in the room all day! Every staff member that we met were very friendly and helpful! Very close to a streetcar stop! My few complaints were that we had no shower curtain and had to go to the front desk to get one (after arriving late). The TV needed to be repaired or replaced.
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: An upper floor will be quieter. (We were on the 7th floor.)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nick P wrote a review May 2022
Staten Island, New York306 contributions141 helpful votes
Staff was friendly, morning breakfast was good, and lobby guest computers worked well. But not much else good to say. There was low priority on cleanliness. Though their policy is stated in the elevator (no rooms cleaned for guests staying less than 7 days), we should have received a modicum of service for 4 people in a room for 6 days. We would up requesting toilet tissue and towels a couple of times and giving our full garbage can to housekeeping. We were promised some service on the 5th day but it never happened. Very frustrating. Thermostat not working well in our room and I found myself fixing the toilet seat in lobby restroom. No towels or water in the fitness room for 3, maybe 4, days in a row. Proximity to the French Quarter is reasonable, about a 15 minute walk. Pick up the streetcar a block away on Carondelet. The stop coming back from the quarter is a stone's throw away. Good breakfast, with 3 hot choices plus oatmeal, cereals, fruit, yogurt. Though the pancake maker was not working. Good coffee.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express New Orleans - St Charles, an IHG Hotel
Responded Jun 5, 2022
Hello 939nickp, Thank you for telling us about your experience with us during your stay at our hotel. This will indeed help us improve for you and other future guests. I'm sorry to see you encountered some issues during your time with us, and I have shared your review with our management to ensure we take proper action. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a delightful stay. We're always thankful to see you have opted for us for your accommodation. I hope we get another chance to show you can do better. Our staff can't wait to serve you again soon. Alejandro G. Case Manager. IHGService.
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Navigate136655 wrote a review May 2022
Bergamo, Italy1 contribution
I've organised 2 group bookings (for Fencetech Exhibition and IEEE / PES Exhibition) with this hotel and have to say that I was fully satisfied. With the communication of the staff, flexibility, accommodation and also - short distance from the New Orleans exhibition centre. Will definitely book with this hotel in the future!
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Date of stay: April 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keydi B wrote a review Apr 2022
Elmwood Park, New Jersey7 contributions1 helpful vote
Tried to get a refund on a stay at this hotel and i only could get a 50% refunded. They are a not nice hotel and will not recommend them. I also did research and it is not meant for non-Barbie people.
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Date of stay: April 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Always aim for a non standard room as they are very narrow
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express New Orleans - St Charles, an IHG Hotel
Responded Jun 5, 2022
Hi keydib, It's an honor you chose Holiday Inn Express New Orleans St Charles as your leisure stay. I'm sorry to learn about the issue you experienced at our hotel. We work hard to ensure our guest have a memorable experience. We take your feedback seriously and I have shared your comments with the upper hotel management. I am confident that the involved team will take the necessary steps so this doesn't happen again. I have sent you a private message to discuss this further. We thank you again for being a valued guest. When your travel takes you back to New Orleans, we hope to welcome you back for a more pleasant stay. Yours in hospitality, Zel N Case Manager IHGService
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TheHotelGuru wrote a review Apr 2022
Vancouver, Washington67 contributions47 helpful votes
Loved the hotel! Thank you Tyneisha from the front desk for making our trip a memorable experience. You provided the best customer service and our group really appreciates you! Hotel rooms were nice..and lobby was well maintained and clean. Wonderful experience..reccomend you stay at this hotel!
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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michael n wrote a review Apr 2022
Reno, Nevada295 contributions134 helpful votes
I stayed 5 nights for a conference, my room was a shoebox on the ground floor. The small room I might have dealt with but a long stay made it tougher. The fact that the fixed shampoo and conditioner in the shower were completely empty when I arrived showed a lack of attention. I did have a skinny desk but it wouldn't fit my laptop. The room was mostly clean but not quite. The trolley car drove by all hours of the night and was really very loud, I thought I was very near an airport the first time. I have to admit the staff was nice about everything and helpful. The lone person working the morning breakfast was overwhelmed with guests and many items weren't available at least when I was there. I've stayed in NOLA many times and realize the hotel situation is different in this town but I will look to another hotel for my next visit. IHG needs to take a look at this hotel also.
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Date of stay: April 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express New Orleans - St Charles, an IHG Hotel
Responded May 30, 2022
Hi michael n, Thank you for choosing Holiday Inn Express for your leisure stay. At our hotel, we want to provide the best memorable experience for our guests. I'm sorry about the issue with your room and the amenities during your stay. I will make sure your concern will reach our hotel management so they can work on it. I hope you consider us again on your next stay. We will do our best to meet your expectation. Best regards. Zel N. Case Manager IHGService
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PRICE RANGE
$109 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le cirque new orleans, le cirque hotel, hotel le cirque new orleans
FORMERLY KNOWN AS
The Hotel Modern
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
151
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Frequently Asked Questions about Holiday Inn Express New Orleans - St Charles, an IHG Hotel
Which popular attractions are close to Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Nearby attractions include The National WWII Museum (0.10 miles), Ogden Museum of Southern Art (0.06 miles), and Memorial Hall Confederate Civil War Museum (0.05 miles).
What are some of the property amenities at Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Conveniently located restaurants include Mais Arepas, Carmo, and Bittersweet Confections.
Are there opportunities to exercise at Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Express New Orleans - St Charles, an IHG Hotel located near the city center?
Yes, it is 0.4 miles away from the center of New Orleans.
Which languages are spoken by the staff at Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Holiday Inn Express New Orleans - St Charles, an IHG Hotel?
Many travelers enjoy visiting Hermann-Grima House (1.0 miles), Longue Vue House and Gardens (3.8 miles), and Beauregard-Keyes House (1.4 miles).
Is Holiday Inn Express New Orleans - St Charles, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.