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Courtyard by Marriott New Orleans French Quarter/Iberville

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910 Iberville St, New Orleans, LA 70112-3134
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (287)
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#39 of 181 hotels in New Orleans
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott New Orleans French Quarter/Iberville
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
1406Reviews59Q+A100Room tips
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1globaltraveler2 wrote a review Nov 25
Houston, TX307 contributions487 helpful votes
All Hotel chains are using the pandemic as a way to continue charging pre-pandemic rates while RUSHING to slash service & amenities & Marriott continues to lead the pack. Immediately upon check-in you are advised that housekeeping "will not be coming by rooms" NO MATTER the length of your stay. If you need something you are supposed to call. Restaurant only open -- perhaps -- for breakfast. Rooms look tired & worn. Even though we are Bonvoy elite members we do not remember the last time a Marriott property even mentioned the option for an upgrade, including this property although occupancy was LOW. Overall just another mediocre Marriott, charging high-than-justified rates, with non-existent service. The ONLY pro was the front desk staff who were polite, pleasant & helpful.
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Date of stay: November 2021
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Response from Team Marriott, Guest Services / Front Office at Courtyard by Marriott New Orleans French Quarter/Iberville
Responded 4 days ago
Dear 1globaltraveler2, First and foremost, we thank you for your loyalty to our brand and for taking the time to review your recent stay with us. We want each guest to have an outstanding experience at our hotel; therefore, we apologize for not meeting your expectations. We sincerely apologize for any inconvenience or frustration our current procedures may have caused. We appreciate your patience and understanding as we have had to change some of our policies during these challenging times. We want to provide a trustworthy travel experience for each guest with your comfort in mind; therefore, we are very grateful for your feedback. Additionally, we apologize if our team did not acknowledge your reward status at check-in. We sincerely value your business, and we always want each of our guests to have an exceptional stay. We will be using this as a learning experience with our associates and we are grateful for your feedback. Once more, thank you for choosing to stay with us and we hope you will consider giving us a second chance in the future to provide you with the superior hospitality you should always expect from us. Best Regards, Austin Westbrook General Manager
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268pasha wrote a review Oct 2021
New York City, New York7 contributions1 helpful vote
Great location, our go to hotel. Inconsistent, sadly looking a little tired, mattresses old, uncomfortable. No offer of upgrade even though gold. Corporate was visiting and staff focused on them, Local staff followed covid protocols. Not sure coporate did, and many clients didn't.
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Date of stay: October 2021
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Response from Team Marriott, Guest Services / Front Office at Courtyard by Marriott New Orleans French Quarter/Iberville
Responded Oct 23, 2021
Dear 268pasha, As a valued Marriot Bonvoy Gold Elite member, we appreciate your loyalty to our hotel and for taking the time to review your experience with us. Although we continue to receive high marks for service and cleanliness, we can appreciate that you were hoping for a more up-to-date experience, and your comments will be used as we plan for future updates and refreshing our accommodations. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Best Regards, Jerry Robinson General Manager
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Gisella H wrote a review Aug 2021
New York City, New York6 contributions
My family and I had a wonderful. The Hotel is very clean ( we stayed in a Suite) The Hotel is down the block of French Quarters , so many places to eat and transportation are nearby. I would like to say one of the front desk ladies name OSA was very helpful and accommodating to us. Jet Blue canceled our flight at the last minute and we couldn't book a flight until the next day. She was so helpful in letting us pay for our room for one more day and let us leave at a later check out (12:00). She gave us an extra towels and cloths and told us they can call a car for us to take us to the airport. Osa went way and beyond. She notices how I was upset how our flight was canceled and the way she took care of everything made everything better. The only thing I would recommend. before booking a trip to New Orleans is to call in advance to see things are open before deciding to bring children with you. Some places were closed. You can do some sightseeing with them. More children friendly thing to do is the Zoo, Children's Museum, and Aquarium (this was opened)
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Date of stay: August 2021
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Response from Team Marriott, Guest Services / Front Office at Courtyard by Marriott New Orleans French Quarter/Iberville
Responded Aug 11, 2021
Dear 584gisellah, Thank you for writing such a generous review about your experience at Courtyard New Orleans French Quarter/Iberville. Compliments such as yours are the reason we are so encouraged and committed to providing exceptional service to our guests. We will be sure to share your comments with Osa. Thank you so much for being our guest. It was our pleasure to host your trip to New Orleans, and we hope to welcome you again soon. Best Regards, Jerry Robinson General Manager
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ej4u wrote a review Aug 2021
San Antonio, United States11 contributions
This hotel is beautiful and in the perfect location for seeing everything New Orleans has to offer. I would rate my stay excellent except for the parking snag. I had three rooms for 3 nights. My mother and I flew in, and my son and daughter each drove cars in. We did the hotel's $43+tax valet for the first night since the two drivers arrived late, but we found cheaper parking the next day after lunch and moved the cars. Upon checking out, I was told the receipt would be emailed. I asked to see the bill because I wanted to make sure the parking charges were correct. I had been charged for 3 nights of parking on all 3 rooms, even though we only had 2 cars parked for one night. I had to wait for the man in charge of valet to bring his records up, and he said, "Well when you took the cars on Saturday, did you tell them you weren't coming back?" I had to call my daughter to ask her, but how are guests supposed to know that they are going to continue to be charged unless they say, "Hey, I'm not coming back." Typically when you take your car from valet parking, that's the end of the charges. It was explained to me that this hotel allows in and out with your car, so you have to tell them you are not bringing your car back. How are guests supposed to know this? Maybe they should post a sign or something. The parking charges were adjusted, but I had to wait there at the front desk for a while in order to do so. There were also a couple of indicators that the room wasn't properly cleaned: a wrapper in the nightstand drawer, and a silicone bracelet under the bed. Other than this, our stay was lovely.
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Date of stay: July 2021
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Room Tip: Suites with 2 kind beds are excellent, worth the extra money
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Response from Team Marriott, Guest Services / Front Office at Courtyard by Marriott New Orleans French Quarter/Iberville
Responded Aug 9, 2021
Dear ej4u, Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the flawless stay you deserve. Best Regards, Jerry Robinson General Manager
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Cynthia E wrote a review Jul 2021
2 contributions
Lovely stay. Beautiful hotel. Pleasant and very helpful staff. Shout out to Ms. Shelita Foe. I hope I’m spelling your name correctly. She was fabulous. She helped to book us some tours and provided us with some great places to eat and visit.
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Date of stay: July 2021Trip type: Traveled with friends
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Response from Team Marriott, Guest Services / Front Office at Courtyard by Marriott New Orleans French Quarter/Iberville
Responded Jul 28, 2021
Dear 851cynthiae, We are delighted to see we met your expectations! Our highest priority is making sure every guest has a relaxing experience in clean, comfortable accommodations, and we're glad we made that happen for you. Thank you for taking time out of your busy day to share your feedback. We hope to welcome you again soon! Best Regards, Jerry Robinson General Manager
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PRICE RANGE
$139 - $337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberville hotel new orleans, iberville suites new orleans, iberville new orleans
FORMERLY KNOWN AS
Iberville Suites
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
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Frequently Asked Questions about Courtyard by Marriott New Orleans French Quarter/Iberville
Which popular attractions are close to Courtyard by Marriott New Orleans French Quarter/Iberville?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 miles), Our Sacred Stories (0.2 miles), and Hermann-Grima House (0.2 miles).
What are some restaurants close to Courtyard by Marriott New Orleans French Quarter/Iberville?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Mambo's.
Is Courtyard by Marriott New Orleans French Quarter/Iberville located near the city center?
Yes, it is 0.6 miles away from the center of New Orleans.
Are there any historical sites close to Courtyard by Marriott New Orleans French Quarter/Iberville?
Many travelers enjoy visiting Our Sacred Stories (0.2 miles), Hermann-Grima House (0.2 miles), and Longue Vue House and Gardens (3.5 miles).