This hotel was very close to Bourbon street, very clean, quiet and the staff was exceptional. They were so very helpful. I will definitely be returning next time I go to New Orleans and recommending them to family and friends.
We had only one night in New Orleans and the desk staff, Peter and Austin, went out of their way to be sure we found a special restaurant to enjoy the local cuisine. They were extremely helpful and friendly! Hotel was clean and comfortable and extremely convenient to walk through the French Quarter.
Of my many reviews, only one was negative (a hotel restaurant had been totally booked by a bus tour). This review is of the Wyndham Garden Baronne Plaza. We were on a 3-week road trip from Texas to Florida in February/March and stayed at 14 hotels.com properties. On the way home, the next-to-last stop was in New Orleans, our first trip there. Of the 14 properties, the Baronne was the most expensive, which was understandable for a city hotel. Was it a good price for New Orleans? I think so. Was it a short 2 block walk to the French Quarter? Yes. But there were challenges. After getting through the afternoon traffic, it took a while to figure out that there was room for only two cars to pull up at the curb in front of the hotel because the city had appropriated other parking places at the curb for a bike-share installation. I had to circle the block until one of the two spaces became available. I normally check-in before unloading. The hotel bellman advised that I had better hurry to check-in before I got a ticket. Huh? At the reception desk, there was a line of guests. While four people were behind the reception desk, three were chatting with each other and only was was checking in the line of guests. The hotels.com listing did warn that self-park and valet parking was "available," but at check-in I was informed that because I had a mid-sized SUV, self-parking was not an option for me. That left valet, and there were two valet rates: SUV and non-SUV. I had to take the SUV parking for $36 a night. A damage fee of $100 was was also charged to my credit card and would be removed if there was no problem. Once I paid for and got my parking voucher, I was then able to go and unload the car; but all the luggage carts were gone (in guests rooms?). After getting the luggage to the elevator and then walking down a dark corridor, finally got to the room and realized that there was no dresser, just a long empty wall where you would expect a dresser to be. The only lighting was from the bed lamps and the desk lamp, making the room dark and dingy. Asie from the twin beds, there was a small desk which had to serve multiple purposes and an easy chair that had been pushed up against the foot of the bed, as if someone had just vacuumed and forgotten to rearrange the furniture. The room was large, and it became clear it was a retro-fit ADA room because the shower had a ramp down into a concrete pan suitable for a wheelchair. Since the shower pan was dark concrete, it was hard to tell if it was clean or not; there was no shelf or soap dish to put soap or shampoo, just the floor. I wanted to look at this room as an adventure. When I went to the desk to ask about the missing dresser, three of the four desk attendants were still chatting. When I asked if the dresser was missing, none of the four behind the desk seemed to knew what a dresser was. What? Hotels in Eastern Europe have dressers. After describing in multiple ways what a dresser looked like and what use it served, eventually the manager came out and said that none of the rooms had a dresser. How is this possible? Or was that just a response to shut off conversation? When I asked for another room, I was informed that the hotel had none available. No one was really interested in further discussion. In 12 of the hotel.com properties, breakfast was included; in one property, it was available in the hotel restaurant. The Baronne Plaza has no restaurant. The morning after checking in, I was relieved to find that there was a concession tucked into a corner that sold coffee and a modest breakfast menu during morning hours. I was grateful for this service, since trying a quick restaurant breakfast in New Orleans is hard to find. This would be a good hotel value for young people in NOLA to party.…
The desks clerks were very pleasant and accomadating, assisted with early check-in. Very busy but went smoothly. The room was large and had all the amenities and was very comfortable. The location was perfect close to the French Quarter and many resturants, plus a block from public transportation which was convenient. There was a small coffee shop off of the lobby which was perfect for a quick breakfast or snack. There was no resturant at the hotel. Enjoyed my stay.
My husband and I stayed at the Wyndham Garden Baronne Plaza in March. The location was perfect. Just a short walk to Bourbon Street, Canal Street and to a bunch of great restaurants. Everyone at the front desk was very accommodating when we needed to cancel our stay early because of our cruise cancellation and with all the shutdowns from the Coronavirus.