This is the best place I've ever stayed in the French Quarter. Some of the well-known hotels are older with tired rooms and too many people. Our cottage was spacious, comfortable and newly renovated. Outside our room was a semi-private seating area surrounded by a brick wall next to a common courtyard with a small pool. The trees and landscaping are amazing. It is an oasis that works well after getting your fill of Bourbon Street, the noise and trash on the streets. Jeffrey and Brian were there to tend to our every need and offer great restaurant and bar recommendations. Normally, website pictures look far better than the real thing. In this case, the website photos do not do justice. This is my go-to place in the Quarter.
Booked a trip for October. Cancelled within the period and received notice of cancellation. Since then, no refund has been given and every possible phone number goes nowhere. Even the cancellation email address bounces back. Disgusting. I'm now having to take legal action to get $600 back.
most horrible experience I have ever had with a hotel group! Booked a weekend for my niece and her fiance', before departing on their honeymoon cruise on Monday, Dec. 14th. Cruise was cancelled due to covid, back in early October, cancelled through internet, no refund issued for the almost 400.00 charged upfront; have called every number and office known to man, no answer, mailboxes full, no call back after leaving 4 messages with reservations line, which is another company in Florida; customer service is non existent with this company; I will never use them again, or recommend their company to anyone. I guess I will have to drive to New Orleans from Alabama to get my refund; CC company won't charge it back since I booked it over 6 months ago. INCREDIBLY FRUSTRATED!!!!!!!
The Audubon Cottages are a wonderful, private experience in New Orleans. However, it is a bit strange not having anyone on property to help with anything, and also to not have a place to eat on site. Overall, we enjoyed our stay, and especially enjoyed the privacy of having the pool all to ourselves. That part was really delightful and refreshing in the NOLA heat and humidity. Also, the location is very convenient to get anywhere around New Orleans. We were able to walk a lot, and see so many places. There were some issues with the tv and WiFi, but we didn’t stay at the cottages long enough for that to be a big issue. For the price paid, and definitely for the price normally charged for these cottages, there shouldn’t be issues like this, though. Also, transportation to and from the airport is super expensive ($200 one way for our family of 6), and that shuttle service should be provided either for free or for less. We were made to feel very special, since we arrived a couple days before our wedding anniversary. We were surprised with a beautiful serving tray of meats, cheeses, crackers, nuts, and berries, along with a bottle of champagne and plenty of sodas and bottled waters in the fridge. That was a very nice touch, and we really appreciated it! We experienced some spooky sounds, but that comes with the territory of one of the most haunted hotels in the world.…
The cottages are the only place I want to stay in the quarter! Fantastic stay, staff, every detail was amazing. They made us feel welcomed, safe, and cared for even in the midst of the Corona crisis and shutdowns. Your staff is incredible!