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Quality Inn & Suites Maison St. Charles

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Quality Inn & Suites Maison St. Charles
Quality Inn & Suites Maison St. Charles
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925 Reviews from our TripAdvisor Community

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Showing 898: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Lock was broken, shower did not work, housekeeping did not come 1 day, missing bath rug almost every night, ran out of toilet paper, we got locked out one night, quality of breakfast items were horrible, talked to the assistant manager about our stay and he keeps promising to get back to us, we still haven't heard back from anyone.... More 

Helpful?
1 Thank Wendy R
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

For the price, I thought it was great! The room was clean, staff was friendly and it's walking distance to the French Quarter and the Garden District and many other places. We had a wonderful time and I would stay again.

Helpful?
Thank Tess R
Alabama
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 days ago NEW

Check-in: We stayed here a few years back and parking was free and self park. It came as an unpleasant surprise that it is now a valet and cost parking. We did get military discount which helped, but since parking now has a fee we will most likely stay closer to the French Quarter from now on. If I need... More 

Helpful?
Thank AlabamaCruiseman
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

This is the second time we stayed at this place. We decided to try it again hoping to get a better room. Again, a disappointment!!! Got in the room, suppose to be "newly remodeled". The room was not clean at all. We only had 2 bath towels for the family of 5. We called to get more towels but didn't... More 

Helpful?
Thank Cristie K

Travelers are raving about these New Orleans hotels

1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Well, I havent visited yet, but I made a $300 mistake on booking.com. From what I read while making a reservation for March 2017 it said that it was FREE cancellation and PAY AT PROPERTY. It wasn't a for sure trip that we were planning on taking, but we have been talking about going to the Spring Fiesta next year... More 

Helpful?
Thank jazzie_luv
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We found this hotel on groupon and paid alittle over $400 for 5 nights. When we got there it looked pretty cool with the old fashioned look. The area of the rooms is renovated. We stayed in room 108 which looked decent until we realized we literally had NO cold water in the shower. It was tolerable for only a... More 

Helpful?
Thank Giaro88
Prague, Czech Republic
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Located on St Charles Avenue next to the streetcar stop, so you can get the streetcar directly into central New Orleans to avoid any problems with parking. Reception staff are friendly, professional and helpful. The hotel has an arrangement with a really well-equipped gym a short walk down the road which was welcoming & useful. The beds are enormous &... More 

Helpful?
Thank Evamoff
Las Vegas
Level Contributor
96 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading some of the reviews, I did not know what to expect. Like many, I take some reviewers opinions to heart. When I arrived I saw that this hotel was one that I had passed many times, without a thought. The front lobby, although small, was inviting. I met Trey who was training Johnathan on front Desk check in.... More 

Helpful?
1 Thank PuggleLovers
Management response:

Thank You! We really appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy what we have to offer. We will share your positive feedback with Hope and Trey for making your stay pleasurable. We would like to apologize for the disturbance from the construction, as well as, the demeanor of... More 

Lafayette, Louisiana
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Trey, the concierge, was absolutely a delight! We hadn't eaten lunch or supper and the only thing open were drive thru's. Our car was locked up for the night, and Trey was kind enough to take us to a drive thru to get food at nearly midnight! His genuine kindness made up for the room's faults.

Helpful?
Thank dawnlafayette
1 review
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay! Check in was quick and easy. The guy who checked us in, Trey, was very friendly and helpful. My room was clean and comfortable and I loved the courtyard. The best part was that the AC was COLD! I would definitely stay again.

Helpful?
Thank Laura F
Management response:

Thank You! We really appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy what we have to offer. We will share your positive feedback with Trey for making your check in process pleasurable. We look forward to seeing you again on your next visit to New Orleans. Thank You Again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 

Additional Information about Quality Inn & Suites Maison St. Charles

Address: 1319 Saint Charles Ave, New Orleans, LA 70130-4335
Location: United States > Louisiana > New Orleans
Price Range: $102 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Maison St. Charles 3*
Number of rooms: 130
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans
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