W New Orleans - French Quarter
316 Chartres St, New Orleans, LA 70130
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About
#148 of 342 hotels in New Orleans
Location
4.8
Cleanliness
4.1
Service
4.2
Value
3.6
GreenLeaders GreenPartner
W New Orleans - French Quarter is a vibrant hotel located in the heart of New Orleans, Louisiana, just steps away from iconic attractions like Jackson Square and Bourbon Street. The hotel's courtyard-style architecture preserves the soul of New Orleans while offering modern comforts, including a signature restaurant, 3rd Block Depot, and a state-of-the-art fitness center, FIT®, and an outdoor courtyard pool, WET®. Guests can also enjoy the hotel's Whatever/Whenever® service and relax in modern guest rooms and suites with private balconies and picturesque views.
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Property amenities
Free public parking nearby
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Location
316 Chartres St, New Orleans, LA 70130
W New Orleans - French Quarter
Getting there
Great for walkers
Grade: 100 out of 100
100
Louis Armstrong Intl Airport
12 mi•
See all flights
Rental Cars
238 Restaurants
within 0.3 miles
1263Reviews16Q+A100Room tips
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Jinky and Brett at the hotel resturant were the best service we received at the hotel. They took great care of my family and I during our meals at the hotel. Overall, I’d highly recommend the restaurant with the great food and even better service we received from the two of them.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My husband booked this as a quick getaway for us to celebrate my 40th birthday, completion of my Master's, and my promotion at work. He thought he was booking a 4 star hotel, but I cannot see how this place justifies that rating. If it weren't for the staff, I'd probably rate this a two out of five. However, they were all so genuinely kind. And housekeeping did a great job in straightening the room everyday, BUT the initial cleaning of the room before our arrival was subpar. Since we arrived quite late at night after an evening flight, we just cleaned the worst of the issues ourselves before falling into bed after midnight. First, the bottom sheet had some sort of adhesive residue in various spots. My husband was able to scrape it off, but still, gross! How did housekeeping not notice it as they were making the bed? The residue was quite dark. We did ask for a linen change the next morning, which was done. Second, as the accompanying pictures show, something (chocolate syrup?) was spilled on the night stand, and whomever cleaned the room barely touched it. I ended up using a wet washrag and scrubbing the nightstand and the drawer underneath because the liquid had drained into the drawer. The room itself was incredibly cramped, and the bathroom was lacking in privacy as the door was just frosted glass with no sound dampening. No one wants to hear their partner's bathroom business, and it can make oneself quite embarrassed. I've been married nearly 17 years, and even for us, not enough privacy at all. The rain showerhead was sufficient for my husband's short hair, but for anyone with long, thick hair, be prepared to spend A LONG time to get your hair fully wet and rinsed out after shampooing and conditioning. The bed was comfortable enough, but by no means luxurious. I've stayed at two and three star hotels with much more comfortable beds. The room is in need of an update, but if it had at least been clean when we arrived, I can overlook that. Whoever was the interior decorator for the hotel should have been fired. The hotels hallways are painted (poorly) BLACK, and it makes one feel like you're in the hallway of a dungeon. Our room was a mixture of garish orange and yellow with a large graphic on one ceiling corner depicting a king from a deck of poker cards. The pool was sufficient. It would have been nice if they had more than one cabana. Their "poolside service" was not impressive, and we ended ordering food to go from the Ruby Slipper which my husband walked to pick up. We are Bonvoy members with silver status, and this information was provided to the hotel when we checked in. However, we were unable to access the complimentary internet which is supposed to be included as part of our membership. When we mentioned it at the front desk on our second morning, the desk clerk said we needed to be Bonvoy members. After he realized we were, he noted that it had not been updated for our room. Regardless, even after that, we still couldn't access the Wi-Fi without incurring a charge. And honestly, why would a hotel charge its guests $14.95/day in this day and age for Wi-Fi??? If the Red Roof Inn can provide it to guests at no additional charge, I would THINK a four star hotel should be able to do the same. To compensate for the inconvenience, we were given two free drinks at the bar next door (we did not ask for compensation, but honestly, this action still wasn't all that meaningful). The location is great if you want to explore the French Quarter. We were able to walk everywhere. I loved the in room Nespresso machine. If you don't like espresso, you will have to go find regular coffee somewhere else. This hotel is part of the Marriott's boutique brand, but it was a far cry from the quality I've experienced at other Marriott boutique hotels as a regular business traveler. I felt so bad for my husband who thought he was booking a luxurious hotel for his wife, but he was so disappointed with our experience.…
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: No
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from w hotels, Guest Services / Front Office at W New Orleans - French Quarter
Responded Jun 20, 2023
Good afternoon heatherrG5962UL, We strive to give each guest a delightful experience so to hear your stay with us was below our standard is disheartening. Rest assured, your comments will be shared with our leadership department so that corrective measures can be implemented. Thanks again for sharing your thoughts and concerns and we hope to host you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was the whole point here. We stayed for a week and never took the car out of the garage the entire time. We walked everywhere (or took the trolly) in the Quarter and beyond because the location was so good. The room was a bit tight so we would recommend an upgrade if you were going to spend any time at all in the room. If you’re packed with the sights and sounds of the city, then it probably doesn’t matter. Otherwise, we enjoyed our stay here.
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Date of stay: July 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
I believe the best thing was the location and the Bloody Mary, beyond that it was overpriced and a little shabby. Our "spectacular" room, was very ordinary. The bathroom was tiny, with a transparent door into the bedroom ... not really what I was looking for. The pool was fenced off, and in shadow most of the day. There was no pool service or anyone from the bar around the pool area, every much a "serve yourself" area. I think it was the worst W I have stayed in.
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Date of stay: October 2022
Value
Rooms
Service
Room Tip: Ask for courtyard view if you are looking to sleep
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Does not compare with any w hotel run down still waiting for staff to contact me rats in courtyard and by pool area never again stay at this W. The workers on sight were nice but no excuse for the unclean areas.
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Date of stay: August 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Alex Brady, Guest Services / Front Office at W New Orleans - French Quarter
Responded Oct 28, 2022
Hello Anniellop, Thank you for taking the time to respond to us and inform us of your stay. I do want to apologize about the experiences you faced while staying with us at our hotel. I will make sure to pass this to our cleanliness team as we go to great lengths to make sure that our property is free from any kind of pest and any issues are taken care of swiftly. We do apologize about the delay in the response and I will make sure that I reach out to you personally as well. Thank you for staying with us here at the W New Orleans! Alex Brady Director Of Rooms W New Orleans - French Quarter 504-581-1200
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had such a great time here. The rooms were really spacious with great amenities. Though other reviews complain about the small pool . My group of 4 had the best day in the pool with two other large groups. We took shots and cannon balled our lives away. Alex was the best. Anytime we needed anything he was able to provide. On our last day, we got to check out late which was great because our flight was cancelled. I recommend this hotel because it’s in a really good location if your looking to stay in the French quarter. Just know that the French quarter isn’t for the faint of heart. It’s a lot of drinking and partying everyday of the week, so be presto see it all. But this hotel was almost an oasis from bourbon street two blocks away.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Great customer service! Perag, Doug, Cindy tended to my needs. Doug called me in advance to welcome me to the hotel. That extra touch of customer service was much appreciated. Very good location. Delicious food in both directions of the hotel. I will stay at this location again.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The front desk was helpful. They had to move our room due to our AC not working. We had a king room with an outdoor area, it was shared area with couches and tables. Loved the courtyard and great location.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Fantastic location just two blocks from Bourbon Street, walkable to pretty much everything. We booked two rooms traveling with our 16 yr old son. Rooms were clean and good size. Beds were very comfortable. Pool is small and good for cooling off but not really great for lounging. Courtyard is a great place to sit and wait however there is no bar outside and no overhead protection so if it’s raining you can’t sit outside. Hotel restaurant bar was fantastic, very tasty Negroni and good price during happy hour. My only complaint was there was no lobby type bar or area to hang out in. Since our teenage son can’t get into any of the bars we found it difficult to find a place we could all hang out together after dinner. Not the best hotel I’ve stayed at in New Orleans but we paid for the rooms with points so I can’t complain. Was expecting a little bit more from the W though.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Deja Stepter, Other at W New Orleans - French Quarter
Responded Aug 4, 2022
Dear StephyG76, Thank you for your positive feedback. We are so pleased to see you enjoyed your stay. We are a boutique hotel which is why we don't have multiple bars or areas to hang out. We look forward to welcoming you back to our hotel in the future. Cheers!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at the W New Orleans. Our stay was highly satisfactory due to the hospitality, care and efficiency that Leslie, the hotel manager, provided us. We had two rooms for a week stay and after the first night, we needed to change rooms due to a very lumpy mattress. We truly appreciated her immediate attention especially during this busy tourist season. We certainly hope the Marriott will conduct major renovations soon. The patio area and outside buildings are extremely inviting, but the rooms look "tired" and are in need of major upgrading. We are Marriott owners and we would like to see this hotel "gem" receive the needed infrastructure care that other "W" hotels receive. I would have given five stars otherwise, but Leslie saved the day. Many thank yous to her and her team for going the extra mile! Always smiles on their faces!…
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Avoid the 5th floor rooms if possible. Strange decor and rooms can be dark.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
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PRICE RANGE
$211 - $403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new orleans - french quarter hotel new orleans, w hotel new orleans
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
97
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Claim Your ListingW NEW ORLEANS - FRENCH QUARTER - Updated 2023 Prices & Hotel Reviews (LA)
Frequently Asked Questions about W New Orleans - French Quarter
Which popular attractions are close to W New Orleans - French Quarter?
Nearby attractions include Jackson Square (0.3 miles), Gray Line (0.2 miles), and The Escape Game New Orleans (0.1 miles).
What are some of the property amenities at W New Orleans - French Quarter?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at W New Orleans - French Quarter?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W New Orleans - French Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New Orleans - French Quarter?
Yes, free public parking nearby, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to W New Orleans - French Quarter?
Conveniently located restaurants include Observatory Eleven, Daisy Dukes French Quarter, and GW Fins.
Are there opportunities to exercise at W New Orleans - French Quarter?
Yes, guests have access to a pool and a fitness center during their stay.
Is W New Orleans - French Quarter located near the city center?
Yes, it is 0.8 miles away from the center of New Orleans.
Are any cleaning services offered at W New Orleans - French Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W New Orleans - French Quarter?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W New Orleans - French Quarter offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.