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W New Orleans - French Quarter

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316 Chartres St, New Orleans, LA 70130
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (459)
360
Panoramas (4)
Room & Suite (373)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W New Orleans - French Quarter
Updated 12/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#103 of 181 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Illuminating the energy of the city, W New Orleans - French Quarter is a vibrant oasis in the center of it all. Experience cobblestone streets and historic buildings as you arrive at our hotel. Our courtyard-style architecture preserves the heart and soul of New Orleans while offering vital creature comforts. Revel from our proximity to Jackson Square and Bourbon Street, and easy access to the Mercedes-Benz Superdome and Ernest N. Morial Convention Center. SoBou, our signature French Quarter restaurant, is home to our original Legs & Eggs Burlesque Brunch, where live entertainment and authentic Creole cuisine converge. Sweat off the night's indulgences in FIT®, our state-of-the-art gym, or linger poolside at the outdoor courtyard pool, WET®. Throughout, connect to our marque WHATEVER/WHENEVER® service, catering to your every desire and dream. After living it up in New Orleans, crash in our modern guest rooms and suites, some of which feature private balconies with picturesque views of the French Quarter.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Meeting rooms
Baggage storage
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Private balcony
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
1248Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
TheFrugalJetSet wrote a review Jan 2
1 contribution1 helpful vote
Previously I had had an absolutely wonderful stay here pre-Katrina back in 2003 or so, and after a long time away, I had been looking forward to coming back. It wasn't good. I'm sure the Kubrick-like designs (dark oranges and mustards, with glowing white cabinets and vortex-like graphics) were edgy and controversial when the hotel reopened post-Katrina, but they've aged especially badly and just seem off. Despite having a remarkable balcony, the room we were in was deeply worn, with terrible stains on the cabinets, scratches on the sink and pock-marks on the walls and ceiling. For such a fashion-forward hotel chain, the mid-aughts LCD TV, the malfunctioning landline phone (which randomly kept blinking that we had messages even though we didn't) and the low-resolution digitally-printed wall decorations were unsettlingly bad. One of the two elevators was clearly broken, a concern during COVID, and lineups kept happening in the elevator lobby. Our mattress, which clearly was once a "W Bed" quality mattress, was saggy and old. The reservation glitches were worse. Before arriving, I received a notification in the Bonvoy app that our specific room (including room number!) was ready and that we had a digital key and could progress to our room, only to find when we got to the elevators that... it was gone. A visit to the front counter left all of us dumbfounded that the system wasn't working. In addition, we had made a specific reservation for the night of our arrival for the hotel restaurant SouBo at an outdoor (COVID-friendly) table, only for them to direct us to a conventional indoor table and say that outdoor tables weren't available. Concerned about the rapid spread of Omicron, we asked for our food to go, which we then ate on the balcony of our room, not really what we had planned. The couple at a nearby table at SoBou indicated they had booked a chef's tasting menu reservation, only to be told at the last minute that it was no longer offered. Something is clearly not right. But here's the thing. Every single person at the hotel was gracious and eager to please; they were all doing their best, all the way from the folks at the check-in desk to the valets, and even at the restaurant. This hotel is in a remarkable location. The staff were trying hard. It feels like this hotel is being left to its own devices, without updates or technical upgrades, without necessary support from corporate. This once was a remarkable hotel. It still could be! In the meantime, beware.
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Date of stay: December 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Matthew Rogers, Guest Services / Front Office at W New Orleans - French Quarter
Responded 2 weeks ago
Hello there! Thank you for taking the time to share feedback about your recent stay at our property. I'm sorry to see some of the struggles you encountered while visiting the hotel and its restaurant. I think you will be pleased to know that we scheduled to complete a full property renovation this coming summer. We are extremely excited to be getting a face lift! If you happen to find yourself in New Orleans again after our renovation, please don't hesitate to ask for me. It would be my pleasure to overlook your accommodations personally. Take Care Matthew
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Mbarghuthi wrote a review Jul 2021
Toronto, Canada1170 contributions341 helpful votes
W hotel New Orleans I always thought that the W is a hip style upscale modern hotels but unfortunately I was so disappointed when I stayed at the W New Orleans in July 2021. Pros: 1- Location in the heart of the French Quarter 2- Balcony is nice (if you get a room with it) Cons: 1- Very plain Check-in no help with luggage, they did not even bother to show us the room 2- Corridors are full of leftovers from other rooms and they were there on the floor the whole stay 3- very very loud and you hear everything from guest rooms 4- furniture and decoration of the room is outdated, big time! Cheap wanna be different way. 5- Dont be fooled by the swimming pool photos. Its as big as a bath tub. 6- concierge when got the car from the garage after check out did not even help with loading the luggage and was standing just waiting for a tip 7- when we complained at Check out about our unpleasant stay they said the manager will come and talk to you, she did not bother and sent the receptionist with a $50 dollars credit which we declined. She did not bother to hear from us. We already paid $300 per room per night, and we expected something better Conclusion, never again and will never recommend it.
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Date of stay: July 2021Trip type: Traveled with friends
Room Tip: No high expectations
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3 Helpful votes
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Response from Reem Rimawi, Other at W New Orleans - French Quarter
Responded Jul 21, 2021
Dear Moh'd B, I am very sorry to hear that your stay was not up to your, as well as our own, expectations. I apologize about the noise levels and that the sizing of our pool is on the smaller side due to our boutique nature. We will share your feedback with our teams to address furniture conditions, hallway cleanliness, staff service during your stay as well as miscommunication during your check out. We appreciate you taking the time to share your feedback. Cheers,
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LAW000 wrote a review Jun 2021
Las Vegas, Nevada4 contributions5 helpful votes
Staff seems a bit inept; had a major billing problem and still waiting for a resolution, Rooms are dated but fairly clean. Pool was small and dirty. Restaurant looked good, but never seemed to be open. Bar staff not very accommodating and slow. Location is good if you want to be in the French Quarter, but the bigger hotels on Canal St are probably a better option. Too may issues here and the staff doesn't handle them well at all. I would never book this hotel again.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Stay at another hotel...REALLY!
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1 Helpful vote
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Response from Reem Rimawi, Other at W New Orleans - French Quarter
Responded Jun 23, 2021
Dear LAW000, Thank you for choosing us for your recent visit. We are truly sorry for the disappointing experience during your time with us. We strive to provide excellent service from each member of our Talent, and we are grateful for feedback that helps us improve our services. We have shared your comments and concerns with the appropriate individuals to ensure this does not happen again and immediate improvements are made. We appreciate your patience and hope you will consider staying with us again. Thank you,
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Take me away wrote a review Jun 2021
Phoenix, Arizona58 contributions58 helpful votes
Difficult to get into. Valet parking only. The staff Friendly, and it is located in the middle of the main part of the city. Many restraints near by. It does not fit what one would envision for a W hotel. The decor was a bit distracting for my taste. The
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Reem Rimawi, Other at W New Orleans - French Quarter
Responded Jun 21, 2021
We appreciate your feedback about your recent stay with W New Orleans – French Quarter. We are frustrated to hear that you had a difficult time getting into the hotel and for that, we sincerely apologize. We are pleased to hear, however, that you enjoyed our staff as well as our location. Thank you again for sharing your feedback and choosing to stay with us!
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Jill K wrote a review Jun 2021
St. Petersburg, Florida4 contributions1 helpful vote
I was worried about the trip; I had chosen the W due to the reputation of the hotel chain and the convenience of the location. I actually bought a power strip to bring based on the reviews here. Don't bother doing the same, there were two of use with multiple devices and there was no problem with outlets at all. The staff was so helpful, and kind, and mindful of our time. I truly do not understand the bad reviews. I recommend this highly. Right in the heart of the French Quarter, and across the street from a breakfast place with the best grits I've ever tasted. The pool was fantastic, we had a balcony, and really enjoyed the option of watching the courtyard band below when they played. The breakfast options were meh, but really didn't matter. The security was on point; gates closed at dusk and room key was required to get onto the property, and the elevator. Room was clean, maid service was perfect, and the bed was heavenly.
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip: Balcony room added a nice option
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1 Helpful vote
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PRICE RANGE
$210 - $592 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new orleans - french quarter hotel new orleans, w hotel new orleans
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
97
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Frequently Asked Questions about W New Orleans - French Quarter
Which popular attractions are close to W New Orleans - French Quarter?
Nearby attractions include Jackson Square (0.3 miles), New Orleans Secrets (0.3 miles), and French Quarter (0.2 miles).
What are some of the property amenities at W New Orleans - French Quarter?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at W New Orleans - French Quarter?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W New Orleans - French Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New Orleans - French Quarter?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to W New Orleans - French Quarter?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Oceana Grill.
Are there opportunities to exercise at W New Orleans - French Quarter?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is W New Orleans - French Quarter located near the city center?
Yes, it is 0.8 miles away from the center of New Orleans.
Are any cleaning services offered at W New Orleans - French Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W New Orleans - French Quarter?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W New Orleans - French Quarter offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.