Enjoyed a great weekend stay at the Ritz Carlton New Orleans. Spacious rooms for a City hotel, with wifi, enormous tv, Desk, Robes, luxe shower and Asprey bath amenities. Central location onCanal St near Dauphine with all the sights of the French Quarter on the streets behind the hotel. Great location. Great stay at luxury hotel
Great location. Large rooms for an urban property. It has a very European fell with elegant bats lounges and restaurants. The internet was also fast at 50MB which is double the last Ritz that I stayed at.
Service? Great. Room? Nice. Bar service? Great. Andrew and Byron were very attentive as was Christina in the restaurant. Tracy served us the shrimp and grits on night 1- both were wonderful. Also, the gift shop went way above and had sunscreen brought up for me from the spa since it is closed for remodeling. But, things were different in the restaurant. Someone (F&B manager ?) didn’t anticipate the occupancy rate or something. Only one server was scheduled on a day there should have been two, they were completely out of some wines and the salad with “seasonal fruit” was just dried dates. Sorry, but dried dates are not seasonal. When I asked where the fruit was, she brought me more dates. The poor server was only doing what she could with what she was given. Just an FYI- The biscuit for the eggs Benedict is obviously grilled on the griddle where all of the other buttery things are cooked so it absorbed the flavor of other foods and tasted fried. Blah. Oh, the Eggs Benedict also comes with…. Nothing. Order the potatoes though. They are so good ! We stayed in a room that was remodeled. Rooms look great. But the a/c failed at one point and the room became so humid I felt like we were camping in the mountains in Central America. As a result, our clothes became very damp and cold. They never did dry out. Engineering was called and it was fixed but it happened again just before we left and by then I didn’t want to deal with it anymore. Valet is a great service but to have your car audio changed to music BLARING (who even listens to the radio any more ?) every time you have the car pulled up is annoying. Suggestion? Stop messing with the audio in guests cars. Also, before check out, we had our car pulled up and it was left in the drive blocking passage for other vehicles. The valet, who had the keys, was nowhere to be found. We stood there for a few minutes wondering where he was and how to leave for our flight. I gave it a 4 because the Ritz is the best place to stay and I understand it will take time to get back into a groove. …
We went to the Ritz to celebrate a belated honeymoon and the Ritz treated us phenomenally!! We were able to get an upgraded room to a suite ... which was beautiful!!! When we entered the room we had a gift package, strawberries and champagne that welcomed us from the Staff!! It was such a surprise!!! And delicious too!!! We love the candle and can’t wait to have it at home. It’ll remind us of when we stepped off the elevator and into your lobby. That wonderful smell ... so clean and refreshing... and it will be a constant reminder of our fantastic trip to your fair city. The staff at the Ritz were very sweet, friendly and always accommodating. We will stay there again on our next trip to NOLA!!!! Sue & Duane
This was my second time staying at this hotel. Location is quite excellent, and the live music during many evenings is definitely an attractive feature, particularly in the current environment with the COVID restrictions. Staff was excellent. The hotel itself emanates a luxurious ambiance across the board, though it also feels somewhat run down at times (albeit quite clean). Housekeeping is responsive. Room service is absurdly expensive, so we didn't bother trying their food, especially since there are so many great culinary options within walking distance. All in all, I'd recommend it.