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JW Marriott New Orleans

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JW Marriott New Orleans
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2,221 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott New Orleans
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Showing 2,167: English reviews
Reviewed June 24, 2015

The front desk staff where very nice and welcoming. Overall the hotel lobby and other common areas where clean. But,sorry to say the rooms where not cleaned well at all. Not enough towels, the carpet not vacuumed and the bathroom floor /counters never cleaned. No cold water only lukewarm and hot water. My room was on the 17th floor overlooking...

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Helpful?
3Thank Sheryl O
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Sheryl O, Thank you for taking the time to share not only your positive feedback but also your constructive input. We truly appreciate and value your thoughts. While we are pleased that you found our staff welcoming and our public areas clean, we are sorry to hear that your guest room was not as spotless. We always want our...

Reviewed June 23, 2015 via mobile

I enjoyed my stay here. The staff was extremely friendly. I lost my cell phone and front desk agent Demi went out of her way to help me locate it. Only issue I had was that my bed was broken when I checked in. I told Demi and she sent someone up immediately to fix it. Basically my whole stay...

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Helpful?
Thank Tnfuturedr
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Tnfuturedr, What a wonderful experience it was reading your review. We are delighted that our team was able to provide you with such an exceptional stay. Thank you for letting us know about Demi going out of her way to ensure your stay was perfect. We are so glad that she was able to help you locate your phone...

Los Angeles, California
Reviewed June 22, 2015

Checking in flawless but if you think of enjoying a refreshing pool dip in this hot weather go to the Omni or any other hotel because unlike any other JW I have been to or a Marriott the pool Is Filthy un attended to by staff. No smoking Marriott rule does not! Exist, stinks from smokers. Next, the pool is...

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Helpful?
3Thank Jacobephraim
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Jacobephraim, Thank you for your valuable feedback regarding your recent stay at the JW Marriott New Orleans. Please accept our apology for the less than acceptable condition of the pool during your stay. I have discussed your feedback with the responsible team members to insure that this was an isolated incident and has been corrected moving forward. We hope...

Berwyn, Pennsylvania
Reviewed June 22, 2015 via mobile

My family and I are in New Orleans for 5 days to attend an event at the Convention Center. We received an email late yesterday from the hotel, informing us that the type of room we reserved (two beds) was not available. This is not a one-time issue. Most of the families we travelled with were told the same thing....

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Helpful?
4Thank Hal W
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Hal W, Please accept our apology for the uncomfortable accommodations that you are currently experiencing. We never intend to inconvenience any of our guest and we are disappointed that you are not satisfied with your guest room. Our Front Office team will do all we can to turn your experience around and make your stay more enjoyable. If you...

Sault Ste. Marie, Michigan
Reviewed June 22, 2015

We r here for a conference. JW 's are our hotel of choice if rooms are available at senior, AAA or conference rates. I found the Elite desk stat to be pleasant as well as the consierge staff. We were unfortunately check into a room that was occupied. Discovered this by noting a small personal bag was on chair and...

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Helpful?
1Thank LindaH1946
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Linda H, Thank you for your kind comments regarding our concierge and front desk staff. It is great to read that they were pleasant and attentive to you during your experience. I am however disappointed in our attentiveness and service throughout the rest of your experience. Thank you for your feedback and we will take immediate step to improve...

Tampa, Florida
Reviewed June 21, 2015

Check in was easy and Priceline was not mentioned. Our room on the 11th floor was tidy but needed some updating. The bathroom was extremely small and cramped. The bed was fluffy and quite luxurious. A nice flat screen TV was on the dresser and had plenty of channels, even HBO. The view was pretty ugly. My husband said if...

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Helpful?
Thank AuntGermis
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear AuntGermis, We would like to thank you for your honest and valuable feedback regarding your recent stay with us. While we are very pleased that you appreciated our housekeeping and laundry services as well as our ideal location, we are sorry to hear that you did not find every aspect of your stay as exceptional. We appreciate your honest...

Edmonton, Alberta
Reviewed June 21, 2015

A very nice hotel, and great location - downtown so good access for business, and right across from the French Quarter. Staff were great and accommodating. Room was clean and quiet; even though there were renovations on the same floor we never heard any noise. There was a fridge in the room so we could buy fruit and milk and...

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Helpful?
Thank AlbertaTraveller56
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear AlbertaTraveller56, We could not be happier to hear that you enjoyed such a pleasant stay with us. It is wonderful that you loved our ideal location in relation to the French Quarter, accommodating staff and clean guest rooms. We are also thrilled that you did not experience any noise from the renovations. Thank you very much for taking the...

Reviewed June 17, 2015

Great locale to have as a landing pad and explore what NOLA has to offer. Bourbon St is nearby but the noise doesn't spill over - I'd say it has a Goldy Locks location. Rooms are spacious enough and the staff is very helpful. The gym was nice and I got good use out of it during my stay.

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Helpful?
Thank Casey C
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Casey C, What a pleasure it was to hear about how perfect our hotel ended up being for your New Orleans explorations. We are thrilled that you loved our ideal location, spacious guest rooms and helpful staff. It is also great that you were able to take advantage of our fitness center throughout your stay. It was a pleasure...

Chicago, Illinois
Reviewed June 17, 2015

the location of this hotel is prime. you are NOT directly on bourbon street (thank god), but you are only 1 block away. yes, the hotel is older, but it doesn't seem to matter. they have the greatest beds in any hotel i have ever stayed in. we, unfortunately, did not eat at the restaurants within the hotel, so i...

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Helpful?
Thank Heather V
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Heather V, We are blown away by your incredibly kind and generous words. It is wonderful to hear about how much you loved your stay with us from our ideal location and immensely comfortable accommodations to our exceptional staff and luxurious atmosphere. We are sorry to hear that you experienced some noise during your stay and we hope it...

Charlotte, North Carolina
Reviewed June 17, 2015

This is the first time I've stayed at this property, and I was fairly impressed. PROs - PHENOMENAL food for our business meetings (breakfast, lunch, snacks, etc.) - comfy bed - sizable room - decent sized fitness center - very friendly staff CONs - some renovations going on, a few elevators out of service, etc., but not horrible All in...

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Helpful?
1Thank Berentski
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Berentski, We are delighted to hear that you were impressed with our luxurious hotel on Canal Street. It is great that you loved our delicious food, comfortable accommodations and friendly staff. We hope you did not experience any sort of inconvenience from the renovations or the elevators. We are truly sorry for the trouble and always want our guests...

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Staying in Central Business District

Neighborhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about JW Marriott New Orleans

Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Price Range: $183 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#16 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott New Orleans staff and other travelers.
37 questions
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Questions? Get answers from JW Marriott New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“upper floors are quieter”
 of 5 bubbles dcfiread, 1 week ago | Read review
“the higher the floor and ask for a french quarter view we were floor 23 and it was perfect.”
 of 5 bubbles mickey4404, 1 week ago | Read review
“Higher floors give a little better view, but no escape from street noise.”
 of 5 bubbles EricL582, 2 weeks ago | Read review
“Higher floors rooms are updated ask for upgrage rooms with a view”
 of 5 bubbles mariasA3807RT, 3 weeks ago | Read review
“The king corner rooms have amazing views of the city!”
 of 5 bubbles travelgalAl2013, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question