Wanted to give a shout out to the Ambassador Elite support team and the JW Marriott New Orleans. We traveled to New Orleans Sept 16 - 20 to celebrates our niece’s birthday. We worked with the Ambassador Elite support team to arrange a birthday cake surprise in her room at check in. Everything went as planned which started off our wonderful stay at the JW. We had a high floor, corner room (very large), very accommodating, quiet, and a great A/C to help offset the tough New Orleans weather conditions. The JW was close walking distance to the Mississippi River & French Quarters. Thanks again to the Ambassador Elite support team and the JW Marriott New Orleans for creating a successful birthday weekend.
Had a work trip to New Orleans and not only is the JW Marriott a beautiful, impeccably clean hotel, but all the staff from the doormen, concierge, housekeeping and everyone else is the definition of hospitality. And this all seems to come from the lead of Front Desk Manager George who treats every guest as if they are the most important VIP. Thanks for a great experience, George and JW Marriott!
I was in town with a group of friends and stayed at this property for the weekend. The location of the hotel is perfect for easy access to the main attractions in New Orleans making it the perfect choice with amazing walkability.
Two days of business meetings were held at the JW Marriott, which were held in their Executive Lounge. The staff was more than accommodating and provided excellent service. Great location if one wishes to walk to Bourbon Street area.
From start to finish our experience was top drawer. The kind folks at the front door always warm and friendly. Same found at the front desk. Housekeeping was excellent. Bonvoy benefits were appreciated. Sleep was excellent. Overall great experience and would return.
I pulled up to the hotel and was immediately helped by the valets who took my luggage out and then by the bellman who took it up to the room. This was probably the best bellman I had ever had. He gave me so much information about the hotel and the area. The concierge was very friendly and helped me orient to the area. You need only to cross the street to start walking into the French Quarter making this an excellent location. You can also walk 2 blocks to get to the trolley to the Garden District. I booked a corner room and it was so comfortable I didn't want to leave. The bathroom was spacious. This is a very clean hotel. It has an M lounge for members.
The staff here is a 5/5. But quite honestly, I would probably not stay here again. I slept horribly. My room faced the french quarter. It's clear the windows are just older and thinner. You hear EVERYTHING. Horns honking and motorcycles zooming up and down canal street all night. Music playing until 3 am, kid banging on a plastic bucket with drum sticks (at 5:45 am - no joke). When these other noises are LOUDER than the train you hear in all downtown hotels, you know it's a problem. And leaving the A/c fan at "on" isn't enough white noise to drown it out. If for some reason you don't get woken up by the traffic, you will by the elevator mechanics, which is what i think the other, metalic, banging noise was. I asked others in the elevator and they heard it too, so it wasn't just my room. The second night I didn't hit the sleep timer on the tv correctly, and the 3 hours the tv played was the only solid 3 hours in a row I got all night. Was sorry I woke up and turned it off! If I had stayed another night, I literally would have left the tv on all night to try and drown out all the other noises. Also, the doors have too large of a gap at the bottom, so you have to put a towel on the floor in front of it or the room is way too bright to sleep from the hallway light. I got a great off-season deal here. If I were paying their regular rate, I would DEFINITELY have felt very ripped off. I think I'll likely not return. it's a shame - the staff makes this hotel the best I've experienced in NOLA - and they provide daily housekeeping! if you sleep super soundly you may be ok. or if you wear ear plugs - but I'm not paying in season prices and wearing ear plugs.…
From the moment you walk to the front the guys open the door with a smile and are all so happy to give you assistance and advice. The entire hotel is very clean and the members lounge is one of the best I’ve ever been to. Gracie and Tamiko your smiles and recommendations were the way I needed to start my morning in a city that I am not all that familiar with! The bar is beautiful and has plenty of seating. Relaxing atmosphere. Central location. Highly recommended!
Came to visit New Orleans for a girls trip weekend and decided to stay with the JW. Inside very nice property has chic decor and good walking distance to plenty of restaurants, stores, and Bourbon street! Room was mediocre nothing too fancy. The beds slept really well minus the stains, hair, and left over holes in them! The bathroom was nice equipped with a double head shower. For this to be the JW it didn’t live up to the name. I felt like it was just a regular Marriott especially for the amount we paid. On-site breakfast was good but came with a fee as well. We didn’t get to go to the pool as it was under maintenance which was bummer! Overall, I would stay here again but it would definitely be a 3rd or 4th choice.
We were greeted at the door but 2 gentlemen that were very welcoming and hospitable. The arrival to the lobby presented a calm from the bustle of the area. The check in was easy, with the agent reviewing all of the amenities of the hotel. Noting that they were having issues with the pools, she explained with ease the accommodation at their sister hotel across the street. We were assigned a corner king room that is spacious and appointed very well. The overall service was reserved and appreciated in these times of uncertain staffing and offerings available. We would very much like a return to this hotel.