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JW Marriott New Orleans

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614 Canal St (Driveway Entrance on 611 Common Street), New Orleans, LA 70130-2308
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (149)
Room & Suite (30)
Pool & Beach (7)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott New Orleans
Updated 09/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
Immerse yourself in luxury in New Orleans, Louisiana's French Quarter at our newly reimagined JW Marriott New Orleans. Our hotel on Canal Street features one-of-a-kind elegance and style. Discover our vibrant setting moments from the French Market, Jackson Square and more.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Paid wifi
Outdoor pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 2 more
Hotel links
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246Reviews58Q+A30Room tips
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Lucy C wrote a review Sep 9
Atlanta, Georgia49 contributions31 helpful votes
Over the years I stayed in more than a dozen hotels in and around the French Quarter, but had never stayed at the JW Marriott, so I was excited to see how it stood up to some of the other experiences I've had staying in New Orleans. That said, I also realize that these are very unusual times and the COVID pandemic has changed how and when we travel which has to be taken into consideration when reviewing any hotel. The bottom line: Overall there wasn't really anything "wrong" with the hotel, but there also wasn't anything all that "right" either..... My first impression of the hotel was formed standing on Canal St with my luggage tugging on the entrance to try and get into the hotel - and the entrance was locked...... Ok, I get it, low occupancy and low staffing means that the hotel doesn't have the staff to monitor more than one entrance, but it would have been really nice to be told that in advance. I ended up just walking around the block and entering in through the motor lobby. My second was when I actually got to my room. It was clean and furnished well and even had a nice view. However, there was just a lot of stuff missing that I would expect to have in my room at a JW property: 1. Luggage rack 2. Robe 3. Extra pillows 4. A bathroom scale 5. Extra toilet paper 6. Iron and ironing board It is certainly possible that some of those items are available in other rooms and I just had the bad luck to get the one that was missing the items, but even so - that doesn't reflect well on the hotel either. The two other things that I was disappointed in were that the flat sheet on my bed had several rips and tears in it and my closet door was broken and wouldn't slide correctly on it's rails. None of this was a huge imposition and I will say that the friendliness of the staff went a long way to make up for my room's short-comings, but a disappointment none the less. Would I say there again? Probably not, there's just too many other great hotels in the French Quarter and CBD.
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Date of stay: September 2020
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Alexis wrote a review Sep 9
Charleston, South Carolina35 contributions1 helpful vote
My husband and I stayed one night as we traveled from TX to our home in SC. I had never visited New Orleans so we chose a DT location. The room was lovely and well appointed. It’s still disappointing that the Concierge Lounge is closed and the dining options were again very minimal due to Covid. The staff was friendly and the French Quarter was a short (dirty) walk away. One night in this city was more than enough for me and will not visit again. Not our scene for sure.
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Date of stay: September 2020Trip type: Traveled solo
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Zach S wrote a review Sep 6
Chicago, Illinois334 contributions73 helpful votes
I booked the JW with hopes of a luxury hotel that rivals the spectacular JW properties around the country I have been to - Nashville, Austin, etc. The JW New Orleans, however, majorly lacks in a variety of departments. For starters, as a Platinum member, I always call/email the hotel before arrival for an upgrade to a suite. Despite some hotels “policy” for upgrading before arrival, all of them are able to accommodate for me due to my status. This hotel, on the other hand, was not able to do so. The manager I was in contact with for a couple days before arrival wasn’t the nicest and didn’t give me a concrete reason as to why she couldn’t upgrade me until the day of when they were all sold out. Very disappointing that this hotel was not able to upgrade me even during COVID when they were at a near 50% occupancy rate. I saw other reviews stating this as well, so DO NOT stay here if you are a Bonvoy member and want a suite upgrade—they are very stingy about this. In regard to the room I received, a Corner Canal Street View Room, it was nice. The bed was comfy and the bathroom had nice finishings. The view was cool, but the smell of smoke in the hallway (despite this being a “non-smoking” hotel) was not so cool. As with most hotels nowadays, the club was closed and there was a minimal breakfast spread in the “bar” that I didn’t bother as it was slim pickings. As you enter the hotel there is basically no lobby whatsoever. It was one of the most sad and drab lobby’s I have ever seen in a Marriott property.... I paid money with this hotel as I would NEVER recommend spending 50,000+ points here a night (it is not worth it). I got a cheap rate of $134 a night so that’s why I opted for the JW. To be completely honest, this hotel is nothing of the JW caliber, management isn’t the kindest (not outwardly rude, just not enthusiastic and helpful to their loyal members), and the common grounds give a lot to be desired (and that’s not even touching on the “pool” they claim they have — there are barely any chairs and when I went it was already at “Maximum Capacity”). As with a lot of Bonvoy members, you want to stay at a Marriott...however, this one isn’t it. I would recommend the Westin as it is right down the street and just remodeled. I checked that hotel out and the lobby is very nice (and they actually give suite upgrades). Overall, I wouldn’t recommend this hotel in a city where there are hotels at every corner. Save yourself the trouble and stay at the Westin.
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Date of stay: September 2020Trip type: Traveled with family
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Mark T wrote a review May 2020
Orlando, Florida299 contributions39 helpful votes
Friendly staff who presented gift bags to the girls as we checked in which proved to be a big hit.  The concierge lounge has a 2nd floor with a pool table and a wide selection of books and board games, they only draw back of the lounge was they had limited food options available the week of Christmas.  The desert options was limited to 2 types of cookies
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Date of stay: December 2019
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Response from TeamMarriott, Manager at JW Marriott New Orleans
Responded Jun 9, 2020
Dear marktraynor, Thank you for reviewing your stay at the JW Marriott New Orleans. It was our pleasure welcoming you to the world-famous French Quarter, and we are delighted to hear that your guests enjoyed their gift bags. Overall, it sounds like you enjoyed your time with us and we couldn't be happier about that. We hope to welcome you back soon for another elevated and enriching stay. Best Regards, Glenn Gray Director of Operations
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NotALostWanderer wrote a review May 2020
Washington DC888 contributions117 helpful votes
There are a lot of missed opportunities with this hotel. We were with a wedding party, so it wasn't exactly my choice, and it's unlikely that I'll be staying here again for the following reasons. At this price point, I expect a level of service that's simply lacking and no one seems to care about improving it. I saw it in the breakfast room which was hopelessly understaffed and undersupplied. Loyalty club breakfast was in a charmless, florescent-lit ballroom. Compare it to the Ritz's club level and it's laughably pitiful. The fitness room is very small and sparse. For a hotel that seems to cater to the business traveler, you'd think they'd expand the space, add more equipment, make it a luxurious experience. Sadly, not the case. Fruit-infused water is about all you can expect. Pool area is also small, with no umbrellas to make it even the least bit enticing and attractive. Lobby bar was sterile and bland, not to mention understaffed. It's also laid out so that the main entrance from the elevator lobby to Canal street flows right through it. Maybe put a bar on BOTH sides of the pedestrian highway to Canal St. so bar patrons don't block the flow? Anybody thinking about these things? Perhaps most offensive about this JW Marriott is that the staff don't seem happy to be there. Staff at the Ritz, the Windsor, etc - they exude southern charm and hospitality. Not to mention the lovely boutique hotels who really know how to welcome guests to their fine city. Your staff will make or break your guest's experience. Shame on the management for not addressing this issue from the top.
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Date of stay: December 2019
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Response from TeamMarriott, Manager at JW Marriott New Orleans
Responded May 22, 2020
Dear NotALostWanderer, Thank you for choosing us for your recent visit. We are genuinely sorry for the concerns you outlined. We always want to provide thoughtful and genuine hospitality from each member of our team, and we are grateful for the feedback that helps us shape quality, tailored experiences; we have addressed your comments appropriately. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are extremely sorry for the inconveniences caused to you. We regret not meeting your expectations and hope you will give us another chance in the future to regain your trust. Best Regards, Glenn Gray Director of Operations
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PRICE RANGE
$200 - $480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott new orleans, new orleans marriott
FORMERLY KNOWN AS
Le Meridien Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
487
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Frequently Asked Questions about JW Marriott New Orleans
Which popular attractions are close to JW Marriott New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 miles), The Escape Game New Orleans (0.2 miles), and The Sazerac House (0.1 miles).
What are some of the property amenities at JW Marriott New Orleans?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at JW Marriott New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott New Orleans?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to JW Marriott New Orleans?
Conveniently located restaurants include GW Fins, Olde Nola Cookery, and Southern Candymakers.
Are there opportunities to exercise at JW Marriott New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
Is JW Marriott New Orleans located near the city center?
Yes, it is 0.5 miles away from the center of New Orleans.
Are any cleaning services offered at JW Marriott New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott New Orleans offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott New Orleans?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Filipino.
Are there any historical sites close to JW Marriott New Orleans?
Many travelers enjoy visiting Our Sacred Stories (0.5 miles), Hermann-Grima House (0.4 miles), and Longue Vue House and Gardens (3.7 miles).