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BEST WESTERN PLUS Inntowner Madison

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#11 of 61 Hotels in Madison
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Inntowner Madison
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808 Reviews from our TripAdvisor Community

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Showing 803: English reviews
Winston Salem, North Carolina
Reviewed April 30, 2016

The staff were incredibly kind and attentive. The room was very comfortable and very clean . The TV remote had a cover on it saying it had been cleaned . I appreciated that . There is a bar/restaurant. The food was mediocre. Great dish ideas but the meals were barely warm . The breakfast was good coffee was good.

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Helpful?
Thank Cynthia L
Reviewed April 30, 2016

Newly updated this motel will not disappoint. Off street free parking. Transportation to and from airport as well as anywhere else with 2 miles by pre arrangement. Walkable to UW and UW hospitals. Hot free breakfast. Great staff. Modern rooms with everything you need. Reasonable priced. What more could you want?

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Thank Dorothy A
Madison, United States
Reviewed April 30, 2016

I checked in an it went all down hill after that. I was here on a business trip to university. The firstt day I called for an am shuttle for 8 people the shuttle was late. That started week off on bad foot. Next I called an hour early for a shuttle an front desk person was rude an said...

Review collected in partnership with Best Western
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Helpful?
Thank Michael R
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Michael R, Thank you for reviewing your stay with us and listing the issues you had with our complimentary shuttle services, front desk staff responses to you, and the lack of hot water in your room. I am sorry that you experienced so much frustration while you were our guest. I would like to learn more specific information from...

Albuquerque, New Mexico
Reviewed April 30, 2016

This hotel mostly serves those affiliated with the UW hospital in some capacity. My first room was very smoky as the person in the next room was smoking. I turned on the air conditioner, which only pulled more smoke in. Fortunately, they had another room available and offered to help me move rooms (I did not take them up on...

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Thank Vanessa S
Reviewed April 30, 2016

Our trip to Madison WI was for medical reasons. Our luck was that the UW Hospital had an arrangement for patients to stay at the Inn Towner which is just a short distance away. The arrangements, the facility, shuttle service and breakfast made our extended stay of 2 months so much easier for our family. The hotel staff made our...

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Thank shelleys697
Colorado Springs, United States
Reviewed April 29, 2016

I stayed here for two nights while visiting Madison for business. The shuttle service made it super easy to get to and from the airport as well as to some other areas in town if desired. The campus is just across the street as are some great bike/walking paths. The room was clean and bed comfortable. The free Wifi could...

Review collected in partnership with Best Western
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Helpful?
Thank Kristan R
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for the great review, Kristan R! Others will appreciate knowing about the surrounding area as well as our wonderful shuttle service. Please come back again!

Reviewed April 29, 2016

Upon check in the front desk woman actually burped in my face while checking me in and then found that humorous. Upon arriving in my room there was a strong mildew smell, I figured the room had been closed up. It was very cold so I flipped the heat on. I went to use the bathroom and found that the...

Review collected in partnership with Best Western
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Thank Z8840FPjenniferb
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Z884OFPjenniferb, Thank you for taking the time to write the details of your stay with us. It sounds like quite "the experience", but not the kind we pride ourselves on providing to our guests. It appears we certainly have some opportunities regarding the attitude of our staff members, and some process improvement, as well. Regarding the facilities problems, we...

Chicago, IL
Reviewed April 28, 2016

I have stayed here about 6 times since January. The location is fantastic for University of Wisconsin Hospital and Health facilities and there is a convenient shuttle. The staff are warm and welcoming, the rooms comfortable and the hotel generally quite. I'd like to give a special shout out to Tameka who is particularly engaging and makes the place feel...

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Thank chocs55
Madison, United States
Reviewed April 25, 2016

This hotel is clean and nicely decorated. The staff were cheerful and helpful. We swam in the pool and hot tub and they were both clean. The pool room was sunny and airy. There was a Kerig in the hotel room which was convenient.

Review collected in partnership with Best Western
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Thank Jessica C
Reviewed April 23, 2016

Stayed one night at Best Western Plus InnTowner in Madison, WI as a family member was a patient at UW Hospital. This hotel is awesome. From the moment we walked in until checkout we could find nothing wrong - room was clean, bed was very comfortable, staff very accommodating (especially Lisa at the front desk). Had a long day of...

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Thank 858michaelt
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 

Additional Information about BEST WESTERN PLUS Inntowner Madison

Address: 2424 University Ave., Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
Location: United States > Wisconsin > Madison
Price Range: $142 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Inntowner Madison 3*
Number of rooms: 176
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#24 Business Hotel in Madison
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Inntowner Madison staff and other travelers.
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Seattle, Washington

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be sure let them know if you have any special accommodations made.”
 of 5 bubbles 286dawnh, 1 week ago | Read review
“Reception went to a lot of trouble to find the best possible room for me.”
 of 5 bubbles J2241EAalicem, Dec 21, 2016 | Read review
“avoid rooms facing Campus Drive because of noise”
 of 5 bubbles Grateful520, Nov 20, 2016 | Read review
“I had room 359. I love that the windows open and the room was way at the back and quiet”
 of 5 bubbles LEllen12, Nov 9, 2016 | Read review
“The upper floors are cleaned first so if you arrive early chose a room on 3rd or 4th floors”
 of 5 bubbles callan55, Aug 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question