NUMBER OF ROOMS
It is stressful to travel during these uncertain COVID-19 times. It is absolutely a welcome relief to meet somebody who is kind behind the front desk and who is committed to helping solve a problem. Sidney did that for me when I had an issue with my room. He promptly addressed my concerns and moved me into a new space. He made a somewhat stressful situation so much better by listening carefully, by being friendly, and by being helpful. While his customer service skills were indeed excellent, it is his kindness that I will remember. Sidney really made a difference for me today. I hope the best western will consider promoting this man for his excellent service during this stressful time. Maureen O. Connor
This is the preferred hotel for UW Hospital which is just down the road from the hotel. There is a shuttle to and from the hotel to the hospital. You can walk it as well it is just 1/4 mile. The rooms are nice and have a microwave and fridge in them. There are plenty of plugs for all your devises and a pull out desk. The King room has a couch. The batheroom is small, the shower is stand up, there is no sit down bath. I only stayed one night and did not get to evaluate the room cleaning service. There is a small pool mostly for kids who want to splash around and not for anyone who wants to do laps. The breakfast is standard American fair. It is buffet setrting with a couple of hot dishes (Sausage, Scrambled Eggs, Oatmeal and Pancakaes) There is a few Dry Cereals available is single size servings. In addition there are Fruits and Yogurts. It is on a busy road but it was surprisingly quiet. This hotel is a great option for a couple a nights.…
The staff made our 6 week stay as comfortable as possible, thank you, Emily. The rooms have everything you need, tv, mini fridge, microwave, sofa, a very comfy bed. Best convenience is the shuttle to and from the hospital, Marcus always made the ride pleasant. A full hot breakfast buffet to start the day, and the restaurant staff are all very hospitable. This hotel has the best staff ever!!!
The Bar Keeper Kelvin was really nice with great conversation. He made me a special Bahama Mama drink. He also made my husband a special Jack Daniel and Coke. The bar was clean and great lightning with a variety of TV screens to watch.
We loved the experience we have been having here at the Best Western Inn Towner in Madison. The shuttle service is very convenient especially for getting to and from the hospital. Our favorite shuttle service driver is Marcus. And our favorite person at the front desk is Gus.... But needless to say, everyone is sweet and welcoming!