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BEST WESTERN PLUS Inntowner Madison

#10 of 61 Hotels in Madison
Certificate of Excellence
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721 Reviews from our TripAdvisor Community

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Showing 716: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for one night. Very nice people work there. Nice amenities such as pool, spa, beds, and etc... Breakfast was an all you could eat buffet with many choices for food. Rooms were nicely set up with everything in the room.

Helpful?
Thank Allandarts3
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Allandarts3, Thank you for taking the time to share with us about the many amenities and features you enjoyed during your stay! We hope to see you again soon and wish you all the best in your travels. More 

Scottsdale, Arizona
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Picked up at airport. Room very comfortable. Breakfast sufficient, not superb, but other options close or by shuttle. Shuttle took me to my destination each day or close enough to walk. There is a mall close with movies and restaurants. Pleasant shuttle drivers and staff. I would return.

Helpful?
Thank 7514desert
Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for taking the time to leave us feedback. We appreciate your business and your time, and are glad you were comfortable during your stay. We hope you will return again soon! More 

Onalaska, Wisconsin
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the BW InnTowner on a Saturday night. The hotel sold out so the parking lot was almost complete full. Madison is a liberal mid-size midwestern city so not only were the staff very friendly but all the other that I talked to were very friendly too. The InnTowner must have been renovated a few years ago because... More 

Helpful?
Thank callan55
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear callan55, Thank you for the wonderful review about your exceptional stay! We are always delighted to hear that our amenities are beneficial to our valued guests. I will see to it that maintenance examines the fan being noisy in the pool area. By providing feedback, you are assisting us in providing even more of an outstanding experience for guests.... More 

Sayville, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was clean, well-staffed and comfortable. Rooms recently refurbished. The breakfast was ok - coffee was weak. Within walking distance of university and hospitals for those with business there. Would stay again if needed - good value.

Helpful?
Thank raffgirl
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear raffgirl, Thank you for reviewing us on TripAdvisor! We have received many compliments about our recent upgrade and are happy that you had a comfortable stay. Please visit us on your next visit to Madison! More 

Wisconsin Rapids, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at that Best Western located near the UW Madison hospital. The staff was very friendly, the shuttle very convenient, the rooms very comfortable, an overall great experience. It was a safe environment. The morning continental breakfast was nice as well. I like the free morning USA today paper in the lobby along with the refreshments. A nice... More 

Review collected in partnership with Best Western

Helpful?
Thank Gail J
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Gail J, Thank you for your review! The Best Western Plus InnTowner Madison team strives to make each guest's stay with us relaxing and convenient. We're glad that you enjoyed our many amenities including the shuttle service and complimentary breakfast. We hope to see you again on your next trip to Madison! More 

Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this location over 20 plus times in the pass year on business. I must say I am always pleased with the accommodations and the staff. If I encounter any issue they would make sure I was satisfied. Cassandra S., Lisa K, Thelma R., Andy S.,Todd C. are truly the best and I hold them with high... More 

Helpful?
Thank MW02016
Wisconsin
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room and experience overall is excellent. They now provide breakfast but sadly, did away with the concierge floor. (Boo.) Beds are comfortable and rooms are fine. Our sink wasn't draining in the bathroom but I informed the front desk and they took care of it. I'm always confused how they can't know these things...if the cleaning crew washed out... More 

Helpful?
1 Thank WisconsinChristi
Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for taking the time to let us know how your stay with us went. I am glad to to hear the front desk staff was prompt in taking care of any service and requests asked of them. Although it is common practice for our drivers to pick up from the hospital and drop the hospital guest off at... More 

Hayward, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second time staying here. I always enjoy when the staff members remember guests returning again. This trip got extended twice to total 20 days. I want to thank the staff at the desk to work with my travel coordinator to keep me in the same room. I want to shout out to the food service staff and... More 

Helpful?
Thank James C
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear James C, Thank you for the praise of our hotel, front desk, shuttle drivers, and bartenders! We greatly appreciate your kind words and will share them with our team members. Best to you in all of your travels and we hope that you will be back to visit us soon! More 

United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed here as part of a wedding party. A word to those considering the use of this hotel for wedding events - don't trust that wedding gift baskets will be given out to any guest staying as part of your wedding group. As far as the rooms, make sure to view the rooms before providing them to guests - i.e.... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael D
Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Hello Michael D, I want to apologize about the mishap with your party's gift bags. This mishandling of them is not a reflection of the hotel, but rather a personal mistake of mine. We take great pride at our hotel in offering the best possible service to each and every guest who walks through our door, and I sincerely apologize... More 

Mendota, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

All of the people are kind and courteous! They go out of their way to make your experience a good one. The hotel is located close to the hospitals, local attractions and they offer shuttle service. Everyone is so nice and pleasant! The rooms ore clean and comfortable.

Review collected in partnership with Best Western

Helpful?
Thank Keith H
Management response:

Dear Keith H., We are delighted that you enjoyed your stay at the Best Western PLUS InnTowner Madison and thank you for sharing your experience! We hope to see you again soon and wish you all the best in your travels. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 

Additional Information about BEST WESTERN PLUS Inntowner Madison

Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
Location: United States > Wisconsin > Madison
Price Range: $143 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Inntowner Madison 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#24 Business Hotel in Madison
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