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BEST WESTERN West Towne Suites

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#25 of 63 Hotels in Madison
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1 room 2 adults 0 children
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BEST WESTERN West Towne Suites
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365 Reviews from our TripAdvisor Community

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Showing 359: English reviews
Blountville, Tennessee
Reviewed July 15, 2015

Even with the remodeling that is going on at this motel, we had a very pleasant stay. When travelling with 3 people, it's very nice to have that sofa bead for the extra person. I'm not sure about the breakfast since they were a little "out of wack" due to the closure of the breakfast area for the remodeling. But...

Review collected in partnership with Best Western
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Helpful?
Thank TennTina
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the review of your stay with us. We are very happy that you enjoyed your visit and that we were able to accommodate your extra guest comfortably. We hope that you will enjoy our newly remodeled breakfast area on your next stay with us and can't wait to have you back. Ramona, Guest Relations Manager...

Knoxville, Tennessee
Reviewed July 14, 2015

Most Best Westerns that we have stayed in over the years have been disappointing. This one was surprisingly GREAT! The fitness center was wonderful (probably one of the best I've ever used). The breakfast room was being renovated, but they had converted a meeting room. The offerings were really nice, but the staff made the trip great. They were so...

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Helpful?
Thank Katie S
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you very much for the wonderful review of our hotel and staff. We pride ourselves on our attention to detail and superior service and are very happy that we exceeded your expectations during your stay with us. We look forward to your next visit to Madison and hope we will see you again soon! Ramona, Guest Relations Manager Best...

Troy
Reviewed July 8, 2015

My husband and I stayed while visiting our daughter over the 4th of July weekend. We had a nice sized suite. It came with a microwave and mini fridge. The bathroom was nicely appointed. WI-FI worked really well. The breakfast wasn't that great but probably due to the fact that they're redoing their breakfast room. My only other complaint was...

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Thank chacha7602
Thunder Bay, Canada
Reviewed July 1, 2015

This was a great little hotel. Internet was fast and was to use, beds were comfortable. The room was clean. The mini fridge didn't work and that was kind of sad but the tub in the bathroom was awesome and made up for the fridge. Breakfast could have been better and lasted longer.

Review collected in partnership with Best Western
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Thank Kayla H
Manitowoc, Wisconsin
Reviewed June 30, 2015

I called this hotel to ask about any special rates available as my husband was undergoing cancer treatments at UW-Health. I spoke to the manager, Bernard Eisenberger, who told me he could give me the Hospital rate. I was very grateful as it was quite a savings over the regular rate. I wrote down everything he told me in my...

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Thank Tabgirl2016
Appleton, Wisconsin
Reviewed June 18, 2015

Outside of the hotel looks less than quality, but our room was very comfortable and nicely appointed. Staff were responsive and helpful. Breakfast was nice - a choice of hot breakfast in addition to the usual bagels, cereal, etc.

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1Thank Jean H
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel and staff. We are very happy that we were able to exceed your expectations during our remodeling phase and that the quality of our service and the comfort of our rooms impressed you. We look forward to your next visit to Madison and hope to have you enjoy our upgrades! Ramona,...

Schofield
Reviewed June 15, 2015

Very friendly and helpful staff. The breakfast was very good. The room and hotel was very clean. It is an older hotel that is remodeled and no hot tub/pool. Is located just off highway and close to the areas that we were interested in. Also was not far from Madison Zoo.

Review collected in partnership with Best Western
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1Thank Barb O
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel, staff and location. We are very happy that we were able to exceed your expectations during your recent stay with us and that we were so convenient to your family's activities. We look forward to your next visit to Madison and hope to have you with us. Ramona, Guest Relations Manager...

Birmingham, United States
Reviewed June 12, 2015

It was very clean and the people were very nice. The food was very good. The service was great even with so many people waiting for food the server was calm and was very happy. I would definitely stay here again.

Review collected in partnership with Best Western
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1Thank Brittany M
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful review of our hotel, staff and service. It is guests such as yourself that make everything we do worthwhile. We can't wait to have you back with us and look forward to your next visit to Madison! Ramona, Guest Relations Manager Best Western West Towne Suites

Flagstaff, Arizona
Reviewed June 12, 2015

We have stayed here on repeat visits to Madison and have found it convenient, comfortable, and very affordable. Although we don't travel with pets ourselves, we appreciate that this hotel is pet-friendly. We also appreciate the hot cooked-to-order breakfast included. Staff were cheerful, friendly, and efficient.

Review collected in partnership with Best Western
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2Thank WinC1
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for wonderful endorsement of our hotel and staff by your repeat visits. We are very pleased that we exceed your expectations on your visits to Madison and can't wait to have you with us again. We hope to see you soon! Ramona, Guest Relations Manager Best Western West Town Suites Madison

Kansas City
Reviewed June 3, 2015

You could see the hotel from the interstate, but it took a little bit to find it (thank goodness for gps). The hotel was very clean and has been updated. The bathroom was good. It had a garden tub that I wish I had at home.There was a nice mirror by the kitchenette which made it accessible to use when...

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1Thank ShawneeKansasCity
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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Location: United States > Wisconsin > Madison
Price Range: $85 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN West Towne Suites staff and other travelers.
6 questions
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We could hear footsteps above us, so maybe a room on the top floor would be quieter.”
459jillj, Jan 29, 2017 | Read review
“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
maivianavenyivy, Oct 7, 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
VirginiaW341, Aug 22, 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
Mrsesp1, Jul 19, 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
normaz805, Jun 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question