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BEST WESTERN West Towne Suites

#28 of 61 Hotels in Madison
Certificate of Excellence
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309 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

We were driving through and needed a place to stay. We stumbled across this hotel after all ones in La Crosse were booked and I am thankful it worked out that way since this ended up being a very nice stay! Best stay of our trip from Alaska to Florida yet and we've been on the road for two weeks.... More 

Helpful?
Thank Jessica A
Marseilles, Illinois
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Our party of 5 stayed 1 night in a room with 2 queen beds with a pullout couch. The inside looks as if it had been recently remodelled and was very clean. Breakfast was ample, you had a choice of French toast, pancakes or eggs (2) with sausage or bacon, cooked to order, a variety of fruit, yogurt, etc. Kids... More 

Helpful?
Thank Mrsesp1
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the great endorsement of our staff, hotel and amenities. We are very happy that we exceeded your expectations and can't wait to have you back with us. We hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Portland, Oregon
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a 2 queen room which had plenty of space for our family of four. It looked like the entire hotel was recently updated. Everything was super clean and like new. The breakfast was a nice touch as they had made to order dishes which were included in our room. Overall this was a great value.

Helpful?
Thank bluelabel23
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel and made to order breakfast. We are very happy that we exceeded your expectations with our newly renovated public areas and updated rooms. We hope that you will stay with us when you are next in Madison and look forward to your return Ramona, Sales Manager BEST WESTERN West Towne Suites... More 

Appleton, United States
1 review
3 of 5 stars Reviewed 1 week ago

Our reservation was for 3 occupants in a King Suite that included a sofabed. We were given a Regular King room. When we went back to the front desk to inquire about it, we were told that their computer only showed a Regular King room. I pulled the confirmation email up on my phone that showed a King Suite WITH... More 

Review collected in partnership with Best Western

Helpful?
Thank Karen K
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and staff. We apologize for the inconveniences during your stay and the time it took to get your issues taken care of, but I am very pleased that you were able to connect with our Assistant General Manager and that he was able to assist you. We pride ourselves on... More 

1 review
2 of 5 stars Reviewed 1 week ago

We were promised a pack-and-play at the time of booking, it was never delivered, no recompense offered. Overwhelmed staff member who was on duty alone just passed the buck to a manager who was not available. I left a phone message, call never returned. I would steer clear of this place if you are bringing children.

Review collected in partnership with Best Western

Helpful?
Thank Ryan F
PA
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel had huge rooms and bathrooms. It was very clean and well decorated. The employees were very helpful. It was easy access to the hotel. We stayed eight days total and were very pleased with this hotel. Highly recommend and will stay there again if we return.

Review collected in partnership with Best Western

Helpful?
Thank mrjrPa
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from participating in the Madison Art Fair on the Square art show. We stayed at this Best Western because it was rated fairly high and it was close enough to the State Capital which was the location of the art show. The room was clean and comfortable. The staff was exceptional and the breakfast was organized and plentiful.... More 

Helpful?
Thank Minnie554
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for your wonderful endorsement of our hotel. We hope you had great success at Art Fair on the Square and hope to have you with us for the winter version. We look forward to seeing you again soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The bed was way way to soft, very uncomfortable. The sofa sleeper was terrible, it was so crooked you felt like you were falling off. Front desk was ok and continental breakfast was ok. Will not stay again.

Helpful?
Thank Sandy T
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the review of our hotel rooms, staff and amenities. We apologize that the room was not to your liking and that we were not able to exceed your expectations. We would have been more than happy to move you to a more accommodating room had we known of the issues. We are in the process of starting... More 

Milwaukee, Wisconsin
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent location. Room was comfortable with good seating area. Breakfast had continental breakfast and 3 items made to order. I had French toast and it was awesome. I wasn't feeling well and they were able to get the room ready before the 3 PM check in. Much appreciated.

Helpful?
Thank Norma Z
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for your wonderful endorsement of our hotel, amenities and customer service. We hope you are feeling better now and that you will stay with us when you are next in Madison. We look forward to seeing you again soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Grayslake, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I would highly recommend the BW we stayed at. My husband set all of this up as a birthday gift for me. I really enjoyed this short, but pleasant stay. We will be going back in July for our family reunion. Madison is a good stopping point for our travels.

Review collected in partnership with Best Western

Helpful?
Thank Marty M
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the wonderful endorsement of our hotel. We pride ourselves on our attention to detail and quality accommodations and are very pleased that we exceeded your expectations. We look forward to having you back with us for your family reunion in the coming weeks! Ramona, Sales Manager Best Western West Towne Suites ramona@bwmadison.com More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Location: United States > Wisconsin > Madison
Price Range: $90 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Odigeo, Best Western + Iniative, Travelocity, Priceline and Hotwire so you can book your BEST WESTERN West Towne Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
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