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BEST WESTERN West Towne Suites

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#25 of 61 Hotels in Madison
Certificate of Excellence
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338 Reviews from our TripAdvisor Community

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Showing 332: English reviews
CHICAGO, United States
2 of 5 stars Reviewed 3 days ago NEW

The hotel rooms need to be updated and have an odor. The lobby and dining areas are beautiful but the rooms are awful. I did like that I was able to open the window in the room for some fresh area and the bed was comfortable. However, the pillows were flat. Often hotel will provide both soft and firm pillows.... More 

Review collected in partnership with Best Western

Helpful?
Thank Janay T
Warner Robins, Georgia
Level Contributor
301 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The dent guys came into town for the recent hail storm and we were lucky enough to choose this newly renovated upscale Hotel what really got my attention with the made to order breakfast scrambled eggs sausage hash browns all sorts of drinks Michael loved the muffins, another cool feature what's the two front doors when carrying all your luggage... More 

Helpful?
Thank dunnonsite
Buckeye Lake
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

They are so dis honest about there shuttle absolute lie. Do not stay here if you need it. They say they only run it a few hours a day morning and eve. I asked for a ride tonight and they did not have a driver. The so called MGR told me you have to let them know 24 hrs in... More 

Helpful?
Thank rockanroll4u
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the thoughtful review of our hotel and shuttle service. We apologize if you felt we mislead you in any way but unfortunately websites only allow us to post so much information about our amenities. Our shuttle service is available most of the day; the driver may have been out on another call at the time you requested... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

warm inviting staff who enjoy working at this hotel. best mattress quality as compared to any hotel brand new fitness equipment in spacious work out area I like to use the computers in the lobby section

Review collected in partnership with Best Western

Helpful?
Thank wandam718
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel, staff and amenities. We are very pleased that you enjoyed our mattresses, fitness room and business center during your stay. We look forward to welcoming you back on your next visit to Madison. Ramona, Sales Manager BEST WESTERN West Town Suites Ramona@bwmadison.com More 

Bellevue, Washington
Level Contributor
576 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was convenient for visiting family on the west side of Madison. The front desk staff were friendly and helpful and the room was clean. Very comfortable bed. The common area of the hotel has been recently renovated and looked very nice. The room appeared to be a bit older but still fine. One plus was the made to... More 

Helpful?
Thank Steve F
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel, staff and amenities. We are glad to know that you enjoyed our made to order breakfast and comfy beds! We are very pleased that we exceeded your expectations during your stay and look forward to welcoming you back in the near future. Ramona, Sales Manager BEST WESTERN West Town Suites... More 

Fort Wayne, IN
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've been going to this hotel for over 20 years, and I do not expect to ever do that again. Besides the bed being soft and uncomfortable, which has been the case in the past as well, I was, quite frankly, sufficiently afraid of the desk clerk that I barricaded the door. When checking in, the clerk who was manning... More 

Helpful?
Thank jkr46723
rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear jkr46723, I would like to thank you for being a long time guest. I would like to apologize for the last couple stays you have had. As you said you have been coming here for years, and they have been positive except for the last couple. I want you to know our guest safety and satisfaction is very important... More 

Brooklyn Park, Minnesota, United States
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Looks like a typical 1960's Best Western on the outside, except for a few new decorative touches. But the inside is top-notch remodeling. Loved the jacuzzi suite we had. Breakfast choices were good too.

Helpful?
Thank Scott W
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review of our hotel. We are pleased that our recent renovations caught your eye and that you enjoyed our Jacuzzi suites and made to order breakfast during your stay. We hope to have you with us again and look forward to your next visit! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Madison, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This made my 6th trip to Madison for business and my first time staying at Best Western. Not only did I receive a good price per night but the overall stay was more than expected! Troy (check-in) provided outstanding customer service and took the time to answer all of my questions. There are a lot of restaurants and shopping within... More 

Review collected in partnership with Best Western

Helpful?
Thank Tracy E
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful endorsement our hotel, staff, and location. We pride ourselves on our excellent value and superior customer service and are pleased that we exceeded your expectations during your stay. Thank you for the recommendation. We hope to have you with us again and look forward to your next visit! Ramona, Sales Manager BEST WESTERN West Towne... More 

Fox Valley
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is our new favorite hotel to stay in when visiting relatives in Madison. Had previously stayed at the Radisson which is right next door and was quite underwhelmed. But Best Western delivered. Nice foyer with seating arrangement and television with conveniences ready to purchase at desk. Easy check-in and check-out. Includes a to order breakfast with choice of eggs,... More 

Helpful?
Thank K W
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful endorsement our hotel, location, cleanliness and amenities. We are pleased that our made to order breakfast, recent renovations and attention to detail exceeded your expectations. Thank you for the recommendation. We hope to have you with us again and look forward to your next visit! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed in 6 Madison hotels recently. This is the best Westside location hotel. The breakfast is way above average. The place is being renovated and common area look upscale. It's great and you won't be disappointed.

Helpful?
Thank yippee8999
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful review our hotel and amenities. We are pleased that you had the opportunity to enjoy our made to order breakfast and that our recent renovations exceeded your expectations. We hope to have you with us again and look forward to your next visit. Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Location: United States > Wisconsin > Madison
Price Range: $90 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
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