We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN West Towne Suites

Show Prices
#26 of 61 Hotels in Madison
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN West Towne Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

324 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 320: English reviews
Auburn, CA
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our first 2 days here were fine. Very nice room, comfortable, etc. Upon leaving, we asked for the same room upon our return 2 days later. The clerk promised to hold it for us. On our return, not only had they not put the room aside for us, but the tattooed desk clerk said nothing on our requested side was... More 

Helpful?
Thank Virginia W
Cudahy, United States
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Everything about the hotel was great, except the fact that they have no on site pool. You have to drive just over a mile to a YMCA. The YMCA closed at 7 PM on Staurday. Not worth the drive over after getting back to the room at 6:15 PM.

Review collected in partnership with Best Western

Helpful?
Thank William B
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the excellent endorsement of our hotel. We apologize that we did not have an on site pool for you, however, on your next visit to Madison, be sure to ask about the use of the pool at our sister property- it's open until 11PM and only 10 minutes away. Ramona, Sales Manager BEST WESTERN West Town Suites... More 

Amenia, New York
Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Troy and his staff made our stay the best in all our years of traveling. The most friendly staff we have ever had. It really made us sad to leave but also plan for a return trip next year. If you ever are traveling to Madison we think you owe it to yourself to stay at this remarkable facility.

Review collected in partnership with Best Western

Helpful?
Thank Flora H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the excellent endorsement of our hotel and staff. We love our return guests and are more than pleased that we exceeded your expectations with our service. We look forward to having you with us next year and thank you for the great recommendation! Ramona, Sales Manager BEST WESTERN West Town Suites Ramona@bwmadison.com More 

Racine, Wisconsin
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife, dog and I stayed for one night and booked a room with two king sized beds (we were told it was the same price as two queens). The beds were very comfortable. The room was clean. The price was affordable. There is no swimming pool on the property and we did not stay for the free breakfast because... More 

Helpful?
Thank Drake V
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the endorsement of our hotel and amenities. We are sorry that you were not able to enjoy our Made to Order breakfast but are very happy that you loved our beds, spacious rooms, and the fact that you were able to bring your four legged family member along. We look forward to having you with us on... More 

Bloomington
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were impressed with the whole stay as a whole. The D.R. was clean and food was plentiful. Room was clean and spacious. Price was good. I applied for B.W. rewards to gain a discount at further stays, Had a problem with air conditioning in room 138 that we forgot to report. Couldn't get the humidity out of the room... More 

Review collected in partnership with Best Western

Helpful?
Thank Alvin L
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the endorsement of our hotel and amenities. We are excited to hear that we exceeded your expectations; doubly excited that you are now earning rewards and discounts with each stay with us. We do apologize for the AC issue and I thank you for bringing it to our attention. I will pass the information along to the... More 

Menomonee Falls, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent overall! Easy check in, spacious suite, quiet room, hot made-to-order breakfast and a caring staff. What more could anyone need? Will definitely stay at this property again and recommend it highly

Review collected in partnership with Best Western

Helpful?
Thank Lori B
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel and staff. We are very excited to hear that we exceeded your expectations during your stay; doubly excited that you have found a home away from home in us. We look forward to your return and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Oak Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff were great, from start to finish. The room was large and had plenty of space for our infant daughter and her belongings. The location is great -- easy access to the heart of Madison. This will be the go-to hotel for our visits to Madison.

Review collected in partnership with Best Western

Helpful?
Thank Jordan S
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel and staff. We are pleased that we exceeded your expectations during your stay with our attention to detail, large rooms, and superior service. We look forward to your return when you are next in Madison and hope to see you soon. Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

tulsa, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

only thing different was the Breakfast was ordered at a window with a couple of options and there was a long line to order breakfast the food was very good though. The rooms were clean and very comfortable, service was outstanding as well.

Review collected in partnership with Best Western

Helpful?
Thank Darrin H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and staff. Our made to order breakfast is legendary and does sometimes cause quite the line in the early morning hours; we are happy that despite the line you were able to enjoy it during your stay. We are pleased that we exceeded your expectations during your stay with our... More 

Grand Marais, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My grand daughter was in a tournament at the Legends Gold Coarse. We stayed at this hotel because of the Brand Name. We had a great time. Breakfast was good. Good front desk staff. We would stay at this hotel again when in the area. Thank you for a great stay.

Review collected in partnership with Best Western

Helpful?
Thank Charles W
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your glowing endorsement of our hotel and staff! We love that we exceeded your expectations during your stay and that you have found a home away from home in us. We hope your granddaughter's tournament went well. We look forward to your return and can't wait to have you back! Ramona, Sales Manager BEST WESTERN West Towne... More 

Jackson, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We love staying at Best Western! This was our first experience staying over with our dog. We were greeted by friendly staff, as usual. The room was very impressive. We didn't know we were getting a suite, which turned out perfect for our dog giving him more room to roam. When you first walk in everything smelled fresh and was... More 

Review collected in partnership with Best Western

Helpful?
Thank Sue Z
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful endorsement of our hotel and staff! We love our regulars and their four legged family members! We are very happy that we exceed your expectations with each stay and that it has turned us into your home away from home. We look forward to your(and puppy's) return and can't wait to have you back! Ramona,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (13)
Viewed
Room/Suite (8)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (2)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (10)
Viewed
Bathroom (1)
Viewed
Dining (5)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Madison hotels
0.1 mi away
AmericInn Lodge & Suites Madison West
0.2 mi away
Radisson Hotel Madison
Radisson Hotel Madison
#15 of 61 in Madison
4.0 of 5 stars 401 reviews
11.4 mi away
BEST WESTERN East Towne Suites
Show Prices
Show Prices
Show Prices
1.2 mi away
Homewood Suites Madison West
1.1 mi away
Hampton Inn and Suites Madison West
2.1 mi away
Baymont Inn & Suites Madison West/Middleton WI West
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Location: United States > Wisconsin > Madison
Price Range: $90 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Hotwire, Odigeo and Travelocity so you can book your BEST WESTERN West Towne Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay