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Recently stayed at the Grandstay in Madison Wi. The staff were great, and the room was good size, but after that no so good. If they did vacuum the floor they didn't do a very good job. I saw spots on the table that I...More
Thank Jeff S
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded August 2, 2017
Hello Jeff! Thank you for taking the time to leave feedback. I apologize that our housekeeping staff did not clean your room up to our standards. They usually do a really good job. I will share this review with our head housekeeper so that we...More
We enjoyed a nice, if somewhat average complimentary breakfast, we enjoyed the peace and quiet and slept well in our large room (although it was overpriced); it was also nice to have a full kitchen. (Our room was spacious with two beds + a pull-out...More
Thank A Marie T
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded July 31, 2017
Hello Marie! I first want to thank you for taking the time to offer feedback. For the best rates, always call us directly. I apologize that you felt the room was not as clean as could be, we will work on improving that. We usually...More
Although we have stayed at GrandStay hotels elsewhere and had good experiences, this particular hotel has problems:
Check-in: Although we had booked through TripAdvisor the day before, and gotten a confirmation email from madison@grandstay, they didn't have our reservation when we got there. At first...More
Thank Tom A
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded July 13, 2017
Hello Tom! I sincerely apologize that you ran into these issues when you stayed with us. I understand it was inconvenient to have the front desk let you in. The lock was promptly fixed when by maintenance but unfortunately we do not have 24-hour maintenance....More
My husband and I have stayed at this property in the past, and our experiences then were much better. We found the front desk staff to be somewhat rude. I called down to the front desk to ask for the information to access the internet,...More
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded June 21, 2017
Thank you so much for taking the time to offer us valuable feedback on your stay. I do apologize that this most recent visit did not meet your previous expectations. There is absolutely no reason for any of our staff to come across as rude....More
Nice, quiet and clean. This is our favorite place to stay when we come for my daughter's training every six months. This time though my only complaint is the pillows were odiferous...I just didn't use them
Thank Shawn T
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded May 8, 2017
Thank you Shawn for taking the time to leave us valuable feedback! We order new pillows regularly so if you ever have an issue just let us know and we will provide brand new pillows for you. We look forward to having you back!
$98 - $207 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Business Hotel in Madison
#6 Family Hotel in Madison
Non-Smoking Rooms ,
Number of rooms
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