We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsgrand stayliving roomfull kitchenfrench toastgreat place to stayexercise roomwafflesthe breakfast areavery nice staybeds were very comfortablecomplimentary breakfastfront desk staffdishwasherinterstatewi
I've been here for 3 nights and am staying one more night.
The first day no one cleaned my room at all. The second day they semi-cleaned it after I called to let them know. The third day they almost cleaned it but didn't make...More
Response from Aaron P, General Manager at GrandStay Hotel & Suites MadisonResponded 1 week ago
I sincerely apologize for any miscommunication within our housekeeping department. I would really like to follow up with you regarding this issue so that we can prevent this from ever happening again. If you could please contact me and let me know your room number,...More
Quiet room, great shower head with power, comfy beds, decent breakfast and nice staff. We always come back twice a year for my daughter's training. We can't think of one negative thing to say!
We loves that each day had different muffin choices. The creamer...More
Thank Dragonbird S
Response from Aaron P, General Manager at GrandStay Hotel & Suites MadisonResponded November 21, 2017
Thank you for taking the time to leave a review. We enjoyed having you and your daughter as guests at our hotel. We look forward to having you back when her next karate event is going on!
Grand Stay Suites makes any and all business travelers feel at home. From the time you enter you will find a group of professionals that want to make your stay comfortable and enjoyable. The casual lobby area offers guests comfort as if you're at home.
Response from Aaron P, General Manager at GrandStay Hotel & Suites MadisonResponded 3 weeks ago
Thank you so much for your kind words! We are delighted that you have enjoyed staying with us. We look forward to having you back!
We stayed here on our last night of a 2 week vacation. Out of the 7 places we stayed this was the best and for a price that was within $10 of the comfort inn. Service was exceptional, rooms were clean, beds were very comfortable...More
Thank Dan K
Response from Aaron P, General Manager at GrandStay Hotel & Suites MadisonResponded April 6, 2018
Thank you so much for taking the time to leave feedback! I assure you that we do not serve any turkey bacon or sausage but hopefully you found other items on the breakfast that you did like. We look forward to having back. Cheers!
This place is filthy, dated, stinky, and poorly maintained. Loud kids, appearing to be friends of the desk clerk, ran through the halls yelling and slamming doors until after 12:30am. Complaints got us nowhere. The rude desk clerk was clearly annoyed with me for bothering...More
Thank Janet M
Response from Aaron P, General Manager at GrandStay Hotel & Suites MadisonResponded April 4, 2018
Hello Janet! I have also reached out to you privately and await your reply. We will ALWAYS do everything we can to make things right when a guest is dissatisfied. It was spring break during your stay so we did have an influx of younger...More